With moderate supervision, this position provides user support making sure that offices and
their services meet the needs of the people that work in them. Workplace Experience Analysts
are accountable for services such as cleaning, security and maintenance, to make sure the
surrounding environment is in a suitable condition to work creating a safe, comfortable and
productive working environment, and provide technical support and customer service for company computer systems, resolving user issues and maintaining system security by providing services and operations consistent with Globant's objectives.

Responsibilities:

• Maintains the Physical Office Environment: Performs minor repairs (electrical, plumbing, painting), monitors HVAC systems, manages office supplies inventory, and coordinates office moves.
• Space Management and Planning: Oversees space allocation, re-organizes office layouts, and plans for future space needs.
• Vendor Management: Negotiates with vendors for services and equipment, manages vendor relationships, and ensures timely payments.
• Event Support: Sets up conference rooms, plans and schedules on-site meetings, and assists with events.
• Logistics and Shipping: Manages office supplies, ensures printer/copier functionality, and serves as a point person for mailing and shipping.
• Safety and Security: Ensures compliance with health and safety regulations, maintains emergency response plans, and coordinates with building management on security matters.
• Onboarding and Training: Orients new staff members on office procedures.
• Security Management: Supports company security measures by issuing badges and enforcing security policies.
• Technical Troubleshooting Skills: The candidate must possess technical problem-solving skills to diagnose and resolve a variety of hardware and software issues across different operating systems (Mac, Windows, Linux). They should be proficient in intermediate software troubleshooting techniques.
• Excellent Customer Service and Communication: The ability to provide exceptional customer service is crucial. This includes addresses facility issues, provides general support to visitors, and effectively communicating solutions in a friendly and professional manner.
• Adherence to Procedures and Security Awareness: Respond to user inquiries, escalating issues appropriately, and staying updated with system information and security best practices are essential qualities.

• Price Analysis: Conduct comprehensive analyses of pricing structures, including competitive benchmarking, cost analysis, and pricing elasticity. Drive recommendations around promotional depth and frequency across lines. Identify opportunities for pricing optimisation to maximise profitability while ensuring competitiveness in the market.
• Market Dynamics: Follow industry trends, competitor pricing strategies, and market dynamics. Utilise insights to identify emerging opportunities or threats and make proactive recommendations to maintain a competitive edge.
• Performance Tracking: Monitor key performance indicators (KPIs) related to pricing, promotion and revenue metrics. Analyse variances and trends to assess the effectiveness of pricing strategies and make recommendations for adjustments as needed to achieve revenue targets.
• Financial Modelling: Build and maintain financial models to evaluate the impact of pricing & cost changes on revenue, margins and overall profitability. Provide insights, projections and recommendations to the business based on financial analysis and scenario planning.
• Cross-Functional Collaboration: Collaborate closely with sales, marketing, finance, and within the category management teams to align cost forecasts and pricing strategies with business objectives. Communicate findings and recommendations effectively to stakeholders at all levels of the organisation.
• Process Improvement: Continuously identify opportunities to streamline pricing processes, enhance data accuracy, and improve decision-making efficiency. Implement best practices and tools to support ongoing price optimization efforts.

An exciting opportunity for an experienced Senior Business Analyst to join our Television Finance team at Nine. Reporting to the Senior Finance Manager – News and Current Affairs, you will be pivotal in delivering the financial results for Television Finance.

From month-end reporting to forecasting and budgeting, to suggesting efficiencies and understanding the products that are News and Current Affairs, you will play a key role in ensuring the financial health of the individual departments as well as enhancing the finance and business partnership efforts company-wide.

You will:

• Provide month end reporting and analysis for the News and Current Affairs Departments including Today Show, A Current Affair, Today Extra, and Sixty Minutes – liaising with the Executive Producers and Unit Managers for these productions.
• Analyse monthly expenses, variance analysis
• ensuring budget alignment and identifying efficiency opportunities.
• Present to Department Managers / Executive Producers actuals and forecast position to identify any financial concerns, suggest improvements and implement agreed changes on a regular basis.
• Identify areas for improvement & strategies to streamline processes & business requirements within News and Current Affairs.
• Be responsible for the financial statements of the LA & London Bureaus. Provide the month end review of the London and LA Bureau trial balance and communicate, review, advise and process the month end accounts.
• Preparation and/or guidance in the News and Current Affairs staff approval paperwork process, liaising with People and Culture, and ensuring compliance against the relevant award.
• Develop precise annual departmental bottom up budgets, covering all essential costs along with identifying areas of efficiency 
• Build strong relationships with key News and Current Affair genre team members including News Directors, Executive Producers, Unit Managers, and key senior producers.
• Foster a culture of improvement and collaboration within the finance team.
• Ensure strict compliance with control frameworks and adapt to evolving standards.
• Mentor the Management Accountant – News and Current Affairs, providing training and guidance.
• Other duties as reasonably required.

From a business partnering perspective, you will excel in managing internal and external relationships, supporting business partners with accurate financial insights, and effectively communicating financial analysis to senior stakeholders. You will be able to adapt to the differing situations/scenarios that may present to you. Additionally, you'll play a pivotal role in identifying efficiencies within the News & Current Affairs function.

About your new job

This is a newly created IT Business Analyst position which will report to the Chief Technology Officer. We are open for someone on a Full-Time or 4 days a week arrangement. We offer a hybrid working environment with 2 days in the office and the remainder from home.The IT Business is responsible for establishing and maintaining user requirements for various systems. They actively identify opportunities and issues where IT solutions can enhance business operations or specific team functions.

Key responsibilities:

• Conduct user requirements analysis through workshops, data/process analysis, and systems evaluation for diverse IT projects.
• Document requirements, data/process models for utilization by subject matter experts, architects, developers, engineers, and external service providers.
• Coordinate user acceptance testing, including test script creation, test result analysis, as part of effective change management.
• Play a crucial role in system rollouts by aiding in the formulation of training plans and contributing to the development of training materials.

Join Visa: A Network Working for Everyone.

Managed Services is part of Visa’s advisory division, serving Visa's clients (including card issuers, acquirers, and merchants) and solving their strategic problems focused on improving performance and profitability.

In Australia, New Zealand and the South Pacific, Managed Services lead the efforts to help our clients deliver, execute, and implement strategic projects. Our team champions a solution-first mindset and Human Centric Design methodologies to design and deploy leading class customer engagement and portfolio optimisation solutions for our clients. We deliver on objectives from a shared value agenda, effectively becoming the trusted delivery team for our clients and partners. Managed Services is the fast-growing area of the Visa business where our people are the product – and the priority.

What a Performance Analyst does at Visa:

As a Performance Analyst, you will work cross-functionally with data analysts, product and distribution teams to shape the narrative around business performance across the customer lifecycle. You will be dedicated to one of our key issuing clients, helping them to better understand the correlation between marketing and sales performance through the funnel for Commercial Transact and Save products.  

In this role you will also:

• Determine the performance of campaigns driven via personalisation initiatives
• Analyse and provide insights on Voice of the Customer to inform customer experience uplift initiatives
• Align on the performance narrative with cross-functional teams to understand the success of growth initiatives
• Leverage data insights to help shape product forecasting across channels
• Build strong relationships with internal stakeholders and liaise with cross functional teams globally to create recommendations for the client
• Manage stakeholders across marketing, sales, product and data to deliver key insights and align on sales narratives
• Document processes, key learnings and best practices in artefacts that can be reused across the client’s business.

Why this is important to Visa

This role will support a strategic and multi-dimensional client in Australia as a member of a growing team at Visa. This role will help to build the Visa Managed Services business in market, a scaling space that is in high demand from our clients.

If you are a trailblazer willing to challenge the status quo, this is the role for you. We need a marketer willing to expand their skillset and develop muscle for designing and delivering marketing solutions for our client.

Key competencies

• Solution-mind set – Applying creative problem-solving techniques and championing a client-first approach to marketing when opportunities and challenges arise to meet specific business objectives
• Active Contributor to Team Success - Actively participating as a member of a team to move the team toward the completion of goals. Makes suggestions for achieving team goals or performing team functions; provides necessary assistance to remove obstacles to help the team accomplish its goals
• Business Translator – Translates complex challenges into well-defined marketing concepts, showcasing the impacts and implementation considerations to develop and deliver campaigns to market. Ability to ‘think like a customer’ and show empathy to their experience is essential
• High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations; communicating in a focused and compelling way that drives others’ thoughts and actions
• Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, and included in discussions (enhances self-esteem, empathizes, involves, discloses, supports).

What you will need to be successful:

• Experienced in business analysis and performance monitoring
• Motivated in delivering data-driven insights to cross-functional teams
• Experience in forecasting at the product, channel and campaign level
• Tech savvy, data led and knowledge of tools like Adobe reporting platforms
• Deep experience in managing complex projects and customer product portfolios 
• Superior problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively across multiple teams globally
• Excellent communication and presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Strong marketing acumen, with experience in working on business requirement gathering, and customer journey flows and tight project management
• Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management.