At CoinJar, we have provided cryptocurrency services to Australians for over a decade. Our operations ensure that all interactions, including the handling of personally identifiable data, fund transfers, and account usage, comply with regulatory requirements. Adhering to anti-money laundering (AML) legislation by conducting efficient customer onboarding and ongoing monitoring is an integral part of our business.

As the Financial Crime Support Officer, you will finalise customer onboarding, escalate matters to the financial crime team, and take proactive measures to prevent fraud and safeguard CoinJar's customers.

This full-time role is on a 6-month contract with the potential to move to permanent, offering a hybrid work arrangement between our Melbourne CBD office and your home

Responsibilities

• Conduct outbound calls to new & existing customers during onboarding and throughout the relationship.
• Document call outcomes and update customer records accurately.
• Work closely with the Financial Crime Team to relay important customer information and support ongoing compliance efforts.
• Assist the Financial Crime Operations Team as necessary.

• Minimum of 1 year experience in a similar role
• Excellent verbal communication and interpersonal skills
• A proactive approach to identifying and resolving issues
• Attention to detail
• Ability to work in a team environment

• Flexible working conditions (hybrid, work from home)
• Training & development

We are seeking an experienced and dynamic Senior HR Advisor to join our team in Sydney. This pivotal role requires a seasoned HR professional with 6 - 8 years of experience, a strategic mindset, and a proven ability to influence and partner with senior stakeholders across different regions. Experience in working within a multinational or cross-regional environment is highly preferred. The successful candidate will play a critical role in aligning business objectives with people strategies, ensuring workforce growth and development while fostering a positive, high-performance culture in a global context.

Key Responsibilities:

HR Strategy & Business Partnership:

• Collaborate with business leaders across regions to develop and implement people strategies that support global and local business objectives.
• Act as a trusted advisor, providing expert HR guidance on talent management, succession planning, and organizational development, with an emphasis on cross-cultural dynamics.
• Partner with senior leadership to influence and implement organizational change initiatives that enhance employee engagement and business performance across multiple regions.
• Proactively assess and address the HR needs of the business, ensuring alignment with broader organizational objectives on a global scale.

Employee Relations & Performance Management:

• Provide expert advice and coaching to managers and employees on employee relations matters, ensuring compliance with both local and international labour laws.
• Oversee and guide performance management processes, supporting managers across regions in delivering effective feedback and developing their teams.
• Lead and manage sensitive employee relations cases, such as grievances and disciplinary actions, while maintaining confidentiality and professionalism.
• Collaborate with managers to implement performance improvement plans, ensuring alignment with global HR practices.

Change Management & Organizational Development:

• Lead and support organizational change initiatives, ensuring smooth transitions and providing guidance on restructuring and workforce planning, particularly in multinational contexts.
• Develop and implement strategies to manage the impact of organizational changes on employees across different regions, including communication plans and support structures.
• Act as a change agent, driving initiatives to continuously improve HR processes, policies, and systems across borders.

HR Reporting & Compliance:

• Analyse HR data and metrics to provide insights and recommendations to senior leadership for strategic decision-making on a global scale.
• Ensure compliance with local and international employment laws and regulations, including guidance on employment contracts, policies, and procedures.
• Monitor and report on key HR metrics, such as turnover, retention, and engagement across different regions, recommending actions where improvements are needed.

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• 6-8 years of experience in HR, with a strong focus on HR business partnering, employee relations, and talent management, preferably within a multinational or cross-regional environment.
• Proven ability to build and maintain strong relationships with senior stakeholders, influencing and driving business outcomes across regions.
• Excellent knowledge of Australian labour laws, with an understanding of international HR best practices.
• Exceptional communication, interpersonal, and problem-solving skills, with the ability to work across cultures.
• Ability to work in a fast-paced, dynamic environment, balancing multiple priorities across regions.
• Strong analytical skills, with the ability to interpret data and provide actionable insights for a global workforce.
• Proficiency in HRIS systems and Microsoft Office Suite.

Preferred:

Experience working in a multinational company or managing HR in a cross-region context is highly desirable.

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development within a global company.
• Collaborative and inclusive work environment with exposure to cross-region operations.
• Health and wellness benefits.
• Flexible working arrangements.

As our new Government Relations Adviser, you'll play a vital role in supporting our Senior Adviser to build and maintain relationships with key government stakeholders. This is your opportunity to be at the forefront of financial policy and regulation, ensuring AFCA's voice is heard where it matters most.

We value diverse experiences and perspectives in our team. Whether you come from a background in government, policy, communications, or financial services, we're keen to hear from you. Your unique insights could help shape the future of financial dispute resolution in Australia.

Typically, in this role you will:

• Develop strategic approaches for engaging with government and political stakeholders
• Prepare high-quality briefings and materials for senior leadership and parliamentary appearances
• Monitor the political landscape to identify opportunities and risks for AFCA
• Manage issues referred by members of parliament, including constituent concerns
• Collaborate with internal teams to ensure consistent external stakeholder engagement