The Category Manager at Open Universities Australia (OUA) is a key role responsible for managing and growing specific categories of academic offerings. This role involves understanding and forecasting the demands and needs of both students and university partners, identifying potential opportunities, and developing strategies to meet these needs and drive growth.

Here's a glimpse into your day-to-day

• Develop and implement category strategies based on detailed demand planning and forecasting, aimed at driving growth and profitability.
• Utilise data-driven methods to identify and assess new market opportunities within the category, based on student demands and trends in the higher education sector.
• Collaborate with university partners to develop new academic offerings that align with category strategies and meet the projected demands of students.
• Manage relationships with university partners, effectively communicating demand forecasts and working together to optimise course load and offering.
• Work with marketing and sales teams to promote academic offerings within the category, based on understanding and forecasting of student demands.
• Analyse category performance, demand planning accuracy, and student feedback, developing detailed reports for senior leadership.
• Stay current on industry trends and competitive landscape to inform category strategies and demand forecasts.
• Coordinate with other departments to ensure alignment of category strategies with overall business objectives and capacity planning.

If you're ready to make an impact, here's what we're looking for:

• Bachelor’s degree in Business, Marketing, or related field. A degree in a field that emphasises data analysis, such as Statistics or Economics, would also be advantageous.
• Proven experience in category management, product development, demand planning, or a related field.
• Strong understanding of the higher education market and student needs.
• Excellent analytical and strategic thinking skills, with the ability to create accurate demand forecasts and develop effective category strategies.
• Strong communication and relationship-building skills.
• Ability to work cross-functionally and influence without authority.
• Proficiency with data analysis tools and software, and experience with demand forecasting tools and methodologies.
• High level of competency in technical aspects of category management, including demand planning and forecasting, data analysis, and strategic planning.

What do we offer?

• Not-for-profit salary packaging benefits, annual individual and company incentives.
• Discounted gym memberships and health insurance.
• Learning and training opportunities.
• Subsidised study opportunities.
• Paid subscription to Calm as part of our commitment to health and wellbeing.
• Inclusive leave policy to swap and recognise significant events that fall outside of our public holidays.
• Workation leave – work remotely anywhere for 10 days of the year.

OUA is committed to fostering an inclusive and diverse workplace, reflecting the diversity of the marketplace we serve. We encourage candidates from all backgrounds to apply, even if they don't meet all the requirements listed. We value unique perspectives and experiences that can contribute to our mission of helping students transform their lives.

• Create group masters and update group information as it is received eg. rooming list, arrival, meals, follow up on information if not received.
• Liaise with other departments to ensure group requirements and special requests are actioned.
• Ensure the standard group contract/confirmations are sent for ad hoc groups contains the booking conditions (deposits, final numbers, room list requirements etc)
• Use a standardised report used to advise other hotel departments of the groups details/requirements (Kitchen, Restaurant, Porters, Housekeeping).
• Weekly reporting of groups “on the books” and identifying key demand periods and low demand periods.
• Track group bookings for wash, materialisation and turn ways.
• Ensure follow up for final numbers, deposits and rooming lists.
• Have sound knowledge of Accor specified yield management practices and attend /
• Communication with DOS and Sales department to forward all possible leads and feedback from inbound and corporate markets.
• Communication between Front Office and Reservations Office open and reciprocal.
• Develop and supervise new leads, qualify prospective leads as to profitability.
• Alert management to any potential concerns to enable prompt attention.
• Ensure completion of daily duties, eg. Correspondence, filing, reports, etc.
• Use of Opera to accurately record all activities, contacts, etc.
• Develop and maintain effective relationships with conference clients, PCO’s, hotel suppliers and other hotels.
• Check master account billing to ensure correct changes.
• Any other duties assigned by your manager.
• Ensure that any payment issues are brought to the attention of the Reservations Manager and Financial Controller.
• Ensure the prompt and accurate processing of commissions.
• Promote up selling and add selling within the team.
• Manage no show bookings in accordance with the hotel cancellation policy
• Ensure all outward correspondence complies with the company procedures and any unusual correspondence is authorised by the Reservations Supervisor and/or Manager.
• Liaise with Conference and Catering to ensure contractual agreement is uniform in both F&B and rooms.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge.

• Salary from $65k to $68k + super + bonus
• Fast track your career to restaurant management with GYG as we grow
• 6-8 week training program provided

As the Assistant Restaurant Manager, you’ll be responsible for supporting the daily management of the restaurant. You will be leading the team through busy service periods, crew training, proactively improving guest experience, and supporting inventory and financial management as required.

We appreciate experience comes in many shapes and sizes, what we mean specifically is;

• Experience leading a team within a busy, high volume hospitality environment
• Experience delivering exceptional customer service
• Exceptional communication skills
• Passion for inspiring, leading and developing your team

What's in it for you?

So much! Check out some of the benefits below: 

• Free GYG uniforms and exclusive GYG merch
• Fair pay, flexible rosters, and employment stability
• Heavily discounted GYG meals
• An uncapped referral program! Bring your mates and earn $200 per successful referral, with the possibility of winning a brand new car each year!
• Comprehensive training and support to set you up for success
• Team building activities and regular crew competitions
• Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few
• A fun, hard-working and fast paced team environment, with supportive managers
• Development opportunities to grow your leadership skills
• The possibility of owning your own franchise or joining our corporate office in future

Ready to join the family? Apply now to start the conversation.

We’re committed to providing a safe and secure environment for our team and guests. To support this commitment, we may conduct background checks including Police Checks and employment verification as part of our recruitment process.

We are looking for a Risk and Control Enablement Manager to join our Product Team (1st line of defence).

The Risk and Control Enablement Manager is responsible for first line risk enablement and payment industry compliance which primarily sits across two key areas:  

1. Ensuring there is a positive and effective risk and compliance culture where compliance and obligations are understood and appropriately prioritised as well as managed within an agile environment.   

2. Maintaining and embedding the payments industry compliance framework into our product domains and strengthening Cuscal’s management and implementation of requirements from all payment industry bodies and schemes such as AusPayNet, AP+, Visa, Mastercard, AMEX, UPI, ACCC (CDR) and any emerging payment and data schemes. 

About the Role: 

Risk Assessment, Management and Mitigation 

• Identify, document, and assess risks, incidents, and controls to foster a strong risk culture.  

• Conduct functional risk profiling and control design and testing, including a roadmap for control automation and standardisation. 

• Drive uplift in Line 1 operational risk and regulatory compliance practices, including risk profile refreshes, controls setting, and risk in change identification.  

• Manage the review of any non-compliance to examine root cause and identify treatment actions. 

Compliance Monitoring and Reporting 

• Conduct regular reviews to ensure Product Domains adhere to the risk appetite statement, policies, and frameworks.  

• Manage compliance and risk calendar to ensure all product domains are aware of upcoming activities. 

• Perform compliance reviews to ensure adherence to key obligations, including interaction with auditors and oversight of clients.  

• Improve compliance maturity and management through key metrics, ensuring appropriate oversight of compliance items within the Domain backlog. 

• Maintain dashboards on compliance and risk-related activities, including audit actions, issues, risk acceptances, and control testing. 

Regulatory Engagement and Response 

• Liaise with Line 2 risk and IT Risk teams to understand upcoming regulatory changes and prioritise work into the product domains.  

• Build relationships with payment industry bodies and schemes, manage waivers, data integrity outcomes, and ensure timely resolution of open actions.  

• Review scheme bulletins, mandates, etc., and work with the Domain to assess impacts and ensure communication to stakeholders.  

• Ensure the Cuscal Compliance framework, including the risk and compliance system, is updated and adhered to, with current obligations, waivers/exemptions, breaches, issues, compliance calendars, and monitoring plans. 

Risk Culture and Training 

• Contribute to the development and embedding of a sound risk culture.  

• Ensure effective delivery and embedding of strengthened practices related to vendor management and business continuity planning. 

• Embed agile ways of working within the product domains to ensure understanding of scheme changes and compliance activities. 

About You: 

• 5+ years experience in operational risk and/or compliance advisory, preferably within the Financial Services industry  

• Proven experience working in an agile product development environment 

• Demonstrated experience in work effectively in a fast-paced cross functional environment  

• Proven evidence of strong relationship management, presentation, negotiation skills and the ability to positively influence 

• Analyse and readily interpret business and technical operations impacts and needs of internal and external stakeholders and clients  

• Experience in managing compliance changes and initiatives including supporting delivery and delivered risks through risk in change build and maintenance 

• The ability to translate technical requirements into business language 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

Assistant Manager - Mermaid Waters Hotel

• $74,000 base salary + Super + Half yearly bonus
• Newly Renovated Venue!
• Career and training opportunities - your development is important to us 
• Exclusive discounts and benefits - check out our benefits at the bottom of this ad

Join a dynamic team and help lead a vibrant, reimagined venue that thrives on community and a commitment to exceptional service create unforgettable experiences for our guests. With a diverse menu, bustling bar, and regular entertainment, you’ll thrive in a fun and engaging environment that values teamwork and community. 

Passion on tap, you can feel the energy 
We roll up our sleeves, get the job done, and have a laugh doing it. There’s a good buzz here!

Sound good? Read on.

This is a brilliant opportunity to become as Manager at the Mermaid Waters Hotel

What you’ll do:

• Be a motivational and inspiring leader, develop and train the team to ensure an exceptional guest experience every time
• Manage the day to day operations of the Venue - open/close, back of house administration, recruiting team members, rostering and assisting guests
• Bring your passion for good food and creating moments that matter for our guests
• Be creative - develop and grow the business through your own initiatives

With a long history of delivering sustainable and innovative packaging solutions to some of the most well-known brands, the Pact Packaging food division is looking for an accomplished Sales and Account Manager for our food division. You will develop sales opportunities for packaging for foods products through engagement of existing and new customers and manage customers at state and national level as you specialise in your category.

You are well known for your excellent communication and presentation skills and will bring deep experience in sustainable growth success. As a part of a solid team of likeminded professionals who have our customers and solution provision at the heart of everything we do, you will be able to develop lasting relationships, be flexible and strategic and are seeking the next step in your career. You will manage and lead the sales function for your products/market and will flourish in this role with exciting segment strategy in place.

Specifically you will:  

• Ensure that our customers are supported actively and with ongoing relationships in mind
• Conduct regular review meetings
• Identify and deliver on new opportunities and product sales strategies for foods packaging
• Prepare and present reporting and analysis on business activity, performance against targets and market industry opportunities
• Support preparation and submission of proposals that deliver a competitive and valuable service offering for customers and our business
• Represent the customers "voice" within the business and ensure their excellent experience throughout PACT
• Identify sales training needs and participate in sales training programs as required
• Liaise with Quality Assurance and production for the external issue of specifications for customer approval

Your skills and experience

 With a demonstratable track record in sales management and astute commercial acumen as well as practical experience in managing and sales to major accounts. You will also bring:

• Demonstrated commitment and belief of Safety in the workplace.
• Resilience with a strong desire to achieve, operational excellence and delivery of agreed growth objectives
• Strategic and collaborative approach that embeds and harnesses commitment to customer value and service excellence
• Entrepreneurial mindset, technical aptitude and understanding of manufacturing processes is highly beneficial

We are seeking a dynamic and experienced Conference and Events Operations Manager to join our team in Sofitel Brisbane Central. As the Conference and Events Operations Manager, you will be responsible for overseeing the planning and execution of a wide range of meetings and events, ensuring seamless operations and exceptional client experiences.

This is a full time salaried role and has the potential to be a sponsored position for the right applicant.

• Develop and implement comprehensive event strategies and plans for conferences, meetings, and special events
• Manage all aspects of event logistics, including venue selection, contract negotiation, and vendor management
• Create and oversee event budgets, ensuring cost-effectiveness while maintaining high-quality standards
• Ensure client expectations are met, delivering a service that exudes luxury and aligns with Sofitel brand standards
• Collaborate with other hotel departments to strategise on new product and service offerings
• Promote a strong Heartist culture and a team that is focused on providing unforgettable experiences
• Lead and mentor a large team of ambassadors
• Develop and maintain relationships with key stakeholders, including clients, vendors, and partners
• Implement and monitor event safety and security protocols
• Stay current with industry trends and incorporate innovative ideas into event planning and execution
• Ensure compliance with local regulations and company policies related to event management.

Having raving fans has been and will always be one of the most critical competitive advantages we have. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our enterprise accounts. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success.

What you’ll deliver: 

• Working as part of a team within the GTM organisation supporting each other to achieve joint revenue targets on all assigned customers

• Assume overall responsibility for product adoption and utilization, preparing and educating customers on leveraging new features and releases.  

• Support the customer on release readiness by identifying opportunities for customers to take advantage of product innovations to increase value and impact over time 

• Partner with customers to define desired business outcomes and develop success plans, focusing on maximizing value realization from our solutions and services to deliver measurable ROI

• Build strong relationships with customer stakeholders at all levels, and deliver compelling Value Reviews that drive confidence and successful partnership

• Provide recommendations for best practices and look for potential solutions alongside other functional experts within SmartRecruiters. Connecting customers to available resources and where appropriate, other customers

• Prepare the customers for the contract renewal process by identifying value delivered and managing any risk or Red Account Objects. 

• Supporting the Account Manger to bring the renewal to a successful conclusion 

• Identify opportunities for account growth through upsell and cross sell and manage all opportunities to the Account Manager qualification stage

• Attend regular ongoing training both reactively and proactively to become a solution expert

• Use insight available to conduct consistent customer health checks to ensure solution adoption, optimization, satisfaction and engagement. Take action and provide recommendations to drive improvements when risk is identified

• Identify any potential risk to revenue loss or renewal by raising and managing Red Account Objects together with Account Managers and other internal functions to remediate and ensure revenue retention

• Build advocacy within the given book of business to increase the number of referenceable customers, identify case studies and other content which can be used to increase growth opportunities

• Contribute to adoption, best practice content and events held by the Community & Education team to increase the opportunities for self service education, including hosting best practice sessions for customers

• Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product

• Collaborate closely with other internal functions to facilitate connections between them and the customer to assist in achieving desired outcomes whilst managing customer expectations on resources, timelines and responses from other functions.

What will you be doing?

• Assist and oversee the day-to-day operations of the hotel team
• Supervise and monitor hotel team members with true leadership ability that motivates the entire team
• Take initiative to ensure all interactions with our guests are positive and productive.  
• Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/ Front Office Manager with a high level of customer service provided at all times.
• Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
• Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.  
• Process and assist with check-in and check-out of guests.
• Respond to and coordinate emergency situations.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

• We work across Retail, Health, Education, Defence, Infrastructure and Natural Resources.
• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc.
• Completing feasibility studies and writing procurement reports
• Estimating and cost planning to include producing and presenting the final cost plan
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stages.

About the job

Sodexo is a global French based company, proudly serving the Energy & Resources sector in Australia for over 3 decades.  With over 5,000 employees Australia wide we provide quality sustainable food services and facilities management.  Due to internal movement within our Retail division, we are excited to be recruiting a National Promotions Manager to join our team.  This is a hybrid role based at our Brisbane support office in Eight Mile Plains.  Reporting to the Head of Retail - Australia you will be responsible for the development and implementation of our national promotional programs.   

To be successful in this role you will have previous experience in high volume FMCG promotional planning and execution within category management, franchising, or a retailing environment.  You will possess excellent internal/ external key stakeholder relationship management skills and excel in communicating across all levels of business.  You will be an innovative and strategic thinker with a specific focus around digital activation and implementation across all channels.  This role is Permanent full time, 38hrs per week, requiring a small amount of regular travel to visit our on-site taverns and stores.  Salary will be commensurate with experience circa $130-140K + Super + 5 weeks annual leave (conditions apply).  Our interview process will commence in Jan 2025.

Duties include:

• Manage promotional budgets and allocate resources effectively to achieve optimal ROI
• Collaborate with cross-functional teams to ensure seamless execution of promotional activities
• Oversee the planning and execution of product development, promotional events and activations nationwide
• Build and maintain relationships with key stakeholders, both internally and those outside of Sodexo
• Lead and mentor a promotions coordinator to deliver on time and high-impact promotional initiatives

What we are looking for:

• Bachelor’s degree in marketing, Business Administration, or related field (desirable), however more importantly there will be a strong preference for those coming from a background of convenience retailing at a national level 
• Minimum of 5 years of experience in retail FMCG promotional management, with a proven track record of successful national promotional campaigns
• Strong strategic thinking and creative problem-solving skills
• Skills in data analysis and reporting to measure campaign effectiveness
• In-depth knowledge of the Australian FMCG market and current trends with an emphasis on convenience retailing 
• Proficiency in using Microsoft suite of applications 
• Demonstrates soft skills such as open-mindedness, analytical thinking, professionalism, and a strong drive for sales.
• Remote industry knowledge (desirable)
• Full work rights in Australia

Why choose Sodexo?   

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.   

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.     

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.   

We offer a competitive salary, many development opportunities and an outstanding benefits and recognition program!    

How to apply?   

If you are interested in joining the Sodexo team and meet the minimum criteria outlined above, please apply with your resume detailing relevant employment experience and availability.    

One of our friendly recruiters will contact shortlisted candidates for a phone interview. This is also your opportunity to ask any questions you may have.   

What are you waiting for? Submit your application today and become part of the Sodexo family!   

The value-add things you’ll be doing:

• Leading client demonstrations and articulating the value of TenderLink and illion products, whilst understanding customers key drivers
• Participating and successfully achieving campaign targets through sales initiatives and campaigns
• Secure new business opportunities with key decision makers and exceed customer expectations
• Meeting and exceeding sales revenue targets and market penetration objectives
• Maintaining a strong and healthy pipeline of leads and potential clients
• Completing all administrative Tasks in a timely manner and tracking all opportunities and updates in Salesforce

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

Are you ready to lead the charge in building a next-generation data platform that’s revolutionising patient care and operational excellence? At Montu, we’re on a mission to make a meaningful impact on the lives of thousands by enabling access to personalised alternative health services. We’re seeking a visionary Engineering Manager to spearhead the development of our cutting-edge data platform. This is your chance to blend leadership, innovation, and technology in a role that makes a real difference.

As the Engineering Manager for the Data Platform, you will:

• Lead and Innovate: Oversee the end-to-end development and deployment of a scalable, robust data platform supporting alternative health research, patient care, and operational efficiencies.

• Lead a Team of Stars: Lead, mentor, and guide a talented team of Data Platform Engineers and Software Engineers in a collaborative, innovative environment.

• Collaborate for Impact: Partner with product managers, data specialists, and other stakeholders to translate complex business needs into seamless data solutions.

• Drive Excellence: Architect and design a high-performance data platform with unmatched availability, scalability, and security.

• Ensure Integrity: Implement data governance frameworks that prioritize compliance, data privacy, and regulatory standards.

• Stay Cutting-Edge: Continuously evaluate and adopt emerging tools and technologies to enhance the platform’s performance and capabilities.

• Collaborate and develop good relationships with clients and stakeholders internally and externally
• Responsible for pre and post-contract quantity surveying duties including preparation of cost estimates, procurement and tendering, contract administration, variation, final account, etc
• Estimating and cost planning to include producing and presenting the final cost plans
• Tendering and procuring, including managing the pre-qualification stage, producing the tender list, putting the preliminaries together, tender analysis, producing the tender report and compiling the contractual documents
• Taking personal responsibility for making cost checks and carrying out valuations on larger projects and in all cases ensuring that timely and accurate cost checking and valuation takes place
• Producing monthly post contract cost reports and presenting them to the client
• Interfacing with the client and other consultants, at all project stage

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Job Description: 

We have an exciting opportunity for a Regional Manager, to join our team in Wollongong and surrounding suburbs.

If you thrive on building and leading high-performance teams in a diverse and interesting environment, this Regional Manager role will suit you well.  

Through your team of Service Managers and Job Coaches, you will be responsible for the delivery and profitability of Employment Services contracts within your allocated Employment Region, in accordance with contractual requirements set out by the Department and atWork Australia policies and procedures. 

Externally, you will have the scope to build relationships with employers and community partners to reinforce atWork Australia's success, in line with our employer engagement strategy. Through management and leadership, you will contribute to overall improved performance across your allocated Region. You will also be key to the strength of our relationship with the Department, representing atWork Australia credibly to government stakeholders. 

Lead a team of Claims Consultants and Service Officers to deliver exceptional claims experiences in line with TAL’s claims philosophy and risk management framework.

You’ll focus on delivering a market-leading customer experience while managing risk, ensuring regulatory compliance, and driving operational excellence. Key to your success will be developing team capability, managing escalations, and fostering strong stakeholder engagement.

Key Responsibilities:

• Drive a culture of process improvement and embed change effectively within the team.
• Support department and company-wide projects.
• Stay up to date with industry best practice, policies, and guidelines.
• Ensure TAL’s claims processes reflect industry standards.
• Manage escalated issues and customer complaints, delivering aligned outcomes.
• Perform ad-hoc duties as required.

Assistant Manager – Front Office

Reporting to the Resort’s Rooms Division Manager, the Assistant Manager – Front Office role acts as the Duty Manager and Resort’s representative in the absence of the senior leadership team and General Manager. 

WHAT YOU WILL BE DOING:

• Support the Rooms Division Manager in providing overall management to the Front Office and Reservations departments. 
• Co-ordinate and assist with check-ins, check-outs, luggage delivery and creating reservations in line with Accor’s standards.
• Lead by example when attending to guest requests.
• Be proactive and resourceful.
• Have the necessary skills and training to actively resolve complaints and challenges presented by guests.
• Assist the Rooms Division Manager in creating and implementing department training plans to drive performance and engagement within the front office team.
• Assist with the preparation of rosters and timesheets in line with the Award requirements.
• Be a support to all areas of the Resort, helping and guidance in peak times to eliminate potential issues

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

Start your leadership journey with ALDI! From driving sales, to serving customers and supervising staff, our Duty Managers always lead from the front.

Your purpose is ensuring our store runs smoothly during your shift. You'll be supporting and guiding team members, handling customer inquiries and working collaboratively as part of the store management team. All the while, you'll be honing your leadership skills and truly making a difference for your team and our customers.

The specifics? Here's what you’ll be doing:

• Opening and closing the store and supervising shifts
• Offering feedback to the team that's clear, constructive, and inspiring
• Assisting in training and onboarding team members
• Being a customer service superstar and serving customers at the registers with a smile
• Keeping shelves stocked with products so that our customers can find all their favourites
• Keeping a keen lookout for any incidents or hazards to keep everyone safe

The Asset Manager manages, controls, and protects the organization’s IT assets (i.e., hardware) throughout their life cycle, from acquisition through final disposition. In addition, the IT Asset Manager designs, develops, and implements the organization’s asset management strategy.

The Asset Manager will develop and implement the asset management framework throughout the organisation, aiming for integration and a consistent approach across all teams. It is expected the incumbent will be a key member of TSA’s Asset Management Steering Group, helping to drive improvement in TSA’s asset management capability.

The role requires the ability to plan for the provision, maintenance, and renewal of assets via guiding policies, strategies and detailed plan documents. The accurate recording, analysis, and maintenance of large quantities of data will form the foundation of the planning process.

Due to the nature of the work and the clients we are supporting, you must be an Australian Citizen in order to be eligible to apply for this position.

You will be responsible for: 

• Act as the first point of contact for IT asset inquiries via phone or email.
• Utilise asset management tools to track, analyse, and review data.
• Develop processes for asset control, reconciliation, and disposal.
• Monitor IT asset lifecycle, ensuring productivity and cost efficiency.
• Assist in inventory, procurement, and shipment activities.
• Ensure software license compliance and monitor usage standards.
• Collaborate with management on cost savings, compliance, and service improvements.
• Maintain strong relationships with Operations, suppliers, and partners.
• Ensure audit compliance and oversee asset deployment and replacement policies.
• Guide and support IT asset associates in daily operations.
• Optimise underutilised hardware assets for efficiency and ROI.
• Develop and maintain policies, procedures, and databases for asset management.
• Plan and manage IT hardware lifecycle strategies, ensuring policy compliance.
• Produce and analyse asset registers, including software, licenses, and agreements.
• Resolve instances of unauthorised or unlicensed assets.
• Apply procurement processes for effective purchasing and contract management.
• Manage IT hardware portfolio with a focus on risk, cost control, and compliance.
• Lead a team of IT Asset Analysts and act as a subject matter expert.
• Optimise IT hardware usage, deployment, and cost.
• Oversee acquisition, tracking, security, and disposal of IT assets.