What will you be doing?
- Assist and oversee the day-to-day operations of the hotel team
- Supervise and monitor hotel team members with true leadership ability that motivates the entire team
- Take initiative to ensure all interactions with our guests are positive and productive.
- Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/ Front Office Manager with a high level of customer service provided at all times.
- Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
- Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
- Process and assist with check-in and check-out of guests.
- Respond to and coordinate emergency situations.
