Leidos Security Enterprise Solutions is a leading supplier of security screening technologies, including X-ray, Millimetre Wave Body Scanning, and IMS (Ion Mobility Spectrometry) Explosive Trace Detection, to various industries in the Asia Pacific Region and worldwide.

In conjunction with Hobart Airport's new terminal build, we seek a Field Service Engineer to support the install, commissioning, ongoing maintenance and repair of security screening technology.

This role does require the successful applicant to be an Australian Citizen and can hold and maintain an Aviation Security Identification Card (ASIC).

Being our first Hobart-based employee, this positions responsibility include:

• Conduct preventive maintenance, upgrades and repairs at customer sites
• Manage the customer relationship in Hobart and provide support both in person and via the phone
• Address customer issues and take them to full resolution
• Complete service, expense and weekly time reports
• Contribute to the team's focus on improving service delivery performance
• Attending ongoing training to up-skill and enhance product knowledge

We currently have a team member working in Launceston. We want to develop a shared on-call roster.

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.

Duties And Responsibilities: 

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) 
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts 
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders • Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

Join our team as a Field Sampling Technician in Melbourne or Chinchilla, VIC. This role involves interstate travel and requires driving a manual vehicle. You’ll conduct sampling and monitoring (gas, water, soil, air, waste, and occupational hygiene) while supporting field services development aligned with the Environmental business plan. Collaborate with the Australian Field Services Manager to plan and perform activities.

Your key responsibilities in this role will include but are not limited to:

• Undertake field sampling activities throughout Australia as required in accordance with Company procedures.
• Maintain sampling equipment as required ensuring it is correctly serviced, repaired and properly calibrated with appropriate documentation.
• Build and maintain good working relationships with all clients.
• Undertake quoting and project management of field programs
• Permit applications and HSE documentation for field access
• Assist with client enquiries
• Checking of reports and results prior to release to clients

This is an exciting opportunity to work with an iconic Australian brand by leading a team of service providers across Sydney Metropolitan area to deliver efficient and quality services to our Members. You will also lead strategic alignment of service delivery operations and further strengthen the Organisational brand through your management.

We have a 3 month full-time secondment/contract opportunity available looking after the Newcastle region.  You will be leading a team of our Roadside Assistance team, which is made up of NRMA employees and contracted staff.

Your responsibilities will encompass:

• Manage all performance or behavioral issues that arise using coaching, counselling and performance management techniques to resolution
• Ensure alignment of objectives and activity across team
• Supports in Developing and maintaining effective industrial relationship with local Union Representatives
• Support with the operational day to day Service Delivery related activities
• Analyse and monitor financial and commercial information and identify issues or opportunities which impact business priorities
• Acts as first point of contact for all safety incidents and response
• Implement and manage Quality Assurance activities

What you’ll bring

• Experience in managing service delivery operations within various industries
• Demonstrated experience in managing diverse, field based teams especially through change and in providing effective performance feedback 
• Highly developed capability in building and motivating teams and exceptional communication skills
• Skills in negotiation, handling crucial conversations, and facilitating resolution 
• Proven experience of business acumen and front-line implementation of strategic plans
• Ability to foster stakeholder engagement and relationship development
• Obtain a valid NSW Driver’s License for regular local travel

What’s in it for you?

To ensure our employees feel valued, empowered and celebrated we provide a range of employee benefits including:

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• Discounts on all NRMA insurance products including car, home & travel 

Know you belong

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve. 

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

If you are ready to join a high performing team and make a real difference, we can’t wait to hear from you!

Apply today!