The position is responsible for developing concept designs for physical products that position ANCA Motion as best in class among our competitors.  Sound Industrial Design principles are expected to be utilised in development of concepts to ensure usability and aesthetics.  Design concepts must fully consider product cost implications.  Undertake detailed design tasks for mechanical components and sub-systems.

Key Responsibilities: 

• Collaborate with Product Managers, Marketing & Sales and Field personal to capture key product requirements and pain points with existing products.
• Execute comprehensive benchmarking of global product offerings to help guide the concept development process.
• Develop design concepts which can achieve all product requirements as defined in the product requirements.
• Explore opportunities to add additional innovative features above and beyond those explicitly being requested, which can delight the customer.
• Utilise sound industrial design principles to ensure products achieve a high level of usability (ergonomics) and aesthetics (branding / look & feel).
• Engage with Purchasing / Supply Chain to ensure that concept designs can be produced using viable and cost-effective manufacturing processes.  Design concepts must include high level cost estimates that are supported by actual supplier quotes and/or best judgement engineering estimates.
• Design of mechanical components and systems.
• Creation of part drawings and specifications.
• Creation of Assembly drawings and Bill of Materials.
• Release of mechanical documents to Production.
• Ensure all design meet product requirements.
• Simulation of systems with considerations for thermal, electrical, and magnetic effects.
• Update and manage existing mechanical designs to support ongoing production.
• Analysis and development of test plans to validate designs against relevant standards.
• Development and construction of test fixtures for design validation and production
• Development and construction of marketing showcases for new products
• Detailed cost analysis of in development products with a focus of material costs and volume considerations
• Management and creation of external facing documents such as user guides and field notices

Contribute to the development activities of the Hardware Engineering team. Undertake independent detailed electronic design tasks in collaboration with other members of the team. Support product sustaining activities.

Key Responsibilities: 

• Design electronic devices that achieve all defined product requirements (including unit cost targets).
• Careful consideration for Design for Manufacture / Assembly / Service.
• Ensure that development projects follow the defined New Product Development process and are driven to completion with a sense of urgency.
• Act with a sense of urgency in response to quality issues discovered in production or the field.
• Explore opportunities to add additional innovative features above and beyond those explicitly being requested, which can delight the customer.
• Where appropriate, ensure that electronic circuit designs leverage previous designs to save on development and validation effort as well as commonising on already stocked components.
• Work with Production Engineers to deploy newly designed products into the production line.
• Develop comprehensive user facing documentation (eg. Product User Manuals, Specification Sheets, Field Notices, etc.)
• Contribute to the Hardware Product Roadmaps.
• Support Field Application Engineers and Aftermarket Technicians with diagnostic procedures for root causing field issues relating to Hardware Products.
• Provide pre-sales assistance to Sales Personal and Field Application Engineers on possible solutions to customer requirements and pain points.

Our Why 

 Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

Our team

Datacom is successful when our people are successful. So, we provide an open, friendly environment that offers career growth, challenges, and generous rewards. We strive to develop a culture that encourages interaction and promotes social activity. We work hard but we also know how to have fun. We believe future success is dependent upon our commitment to hiring great talent and enabling them to achieve success through a supportive environment and by providing career development opportunities.

About the Role

The Endpoint Engineering team assists companies by supporting their environments day to day and recommending best practises to follow and implement. The team designs, builds, supports, and continuously improves end user solutions end to end, enabling our customers to transform their business and modernise their end user experience. You will problem-solve technical issues for customers to show how these products can make businesses more productive, collaborative, and innovative. As a SOE Engineer you will manage the day-to-day operations of the Customers endpoint systems with minimal direction and engage in project work when they arise. You will have a key focus on ensuring an exceptional customer experience to Datacom’s endpoint customer base.

We place a high degree of focus on developing our staff internally and offer financial incentives for engineers that certify in the technologies we use to support our customers.

This role is open in all our Datacom offices in Australia (Adelaide, Brisbane, Canberra, Melbourne, and Sydney).

Please note to be successful in this role you would need to be an AU Citizen with baseline clearance

What you will do

As a SOE Engineer, you will be responsible, but not limited to:

• Strong technical knowledge of Microsoft Endpoint Configuration Manager including SCCM and Intune
• Strong technical knowledge of Active Directory – Group Policy Management
• Strong technical knowledge of Azure Virtual Desktop (AVD) and W365
• Strong Scripting ability (PowerShell, VBScript, Batch)
• Experience with Windows 10 task sequencing and end point configuration
• Experience with facilitating large and enterprise scale software deployments
• Maintenance, upgrades, and enhancements of environment wide configurations including user policies, device policies, security policies, firmware, drivers, and automation scripts through enterprise grade endpoint management platforms (Intune/SCCM)
• 2 years' experience in Citrix Image Management mandatory
• Ensure outstanding levels of customer satisfaction by demonstrating timely, professional, and attentive responses to customers and colleagues
• Operate in, and contribute to the winning culture of a high performing team
• Identify service improvements, efficiencies and/or cost reductions for Datacom customers
• Follow best practice methodologies and adhere to recognised ITIL processes (e.g., change/release).
• Perform upgrades on applicable hardware and operating systems as required/requested
• Provide maintenance and enhancements of deployed desktop operating system images (physical and virtual)
• Assist with projects as required
• Minimum of 3+ years’ experience in SOE migrations, projects, and implementation
• Provide continuous high-quality upkeep of supporting documentation such as Designs, As-Builts, How-tos, environment reporting, risk registers, tickets, and roadmap lifecycles

What you will bring

You will have 5 years’ IT industry experience, preferably within an IT managed service provider, with approximately 3 years’ experience in a similar SOE Engineer role. You will possess exceptional knowledge of Windows 10, 11. Along with good working knowledge of networking and TCP/IP, AD, DHP, DNS, certificate services and Enterprise applications. You will have exceptional skills in endpoint management platforms, System Centre Configuration Manager, Intune, and Virtual Desktops). You will bring exceptional troubleshooting, customer service, communication, and prioritisation skills; and will be comfortable and able to work autonomously with minimal supervision. You will be comfortable with rapid change and be available to travel to Datacom, customer sites and conferences when required.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

If you would like to know more and this sounds like you. Please apply online today online today!