We are currently seeking a part-time Maintenance Officer to join the team at WRAP on Southbank. You will be responsible for maintaining the presentation of guest rooms and public areas and carrying out repairs within the property.

About the role:

• Undertake general repairs and maintenance as required;
• Provide induction and supervision of external contractors;
• Implement the preventative maintenance program for each property; and
• Maintain daily work records and service schedules
• Assit at all our melboune properties owned by Minor HOtels as required 

To coordinate and deliver a range of high quality, customer-focused business administration support and duties for the provision of independent medical assessment and advice to Next Health team members, consultants, customers, clients and visitors.

• Manage the telephone switchboard and respond to any incoming calls enquiries to the office, and where necessary forward to the appropriate team member for resolution.
• Manage all incoming email correspondence from the Next Health inbox.
• Greet, welcome and check in visitors to the office (inclusive of Next Health staff, specialist consultants, patients, other external visitors).
• Book assessments and appointments in, provide and ensure completion of prescribed paperwork prior to the scheduled consultation; communicate relevant information to ensure the comfort of visitors as necessary.
• Respond to scheduling requirements and changes as necessary to maximise the booking rate of available consultant appointments:
  • Notify consultants of any last-minute changes to the appointment schedule.
• Liaise with other team members, customers, clients and external agencies to ensure the timely compilation and provision of assessment information, records, diagnostic material and any other required reference documentation, to enable the assigned consultant to complete the required medical evaluation. 
• Undertake accurate maintenance and filing of files and records, in accordance with designated Next Health standards.
• Deposit banking.
• Undertake the receipt, sorting, distribution and dispatch of mail and coordinate courier deliveries as necessary.
• Process billable cancellations.
• Chaperone as required.
• Manage shredding bin requirements
• Establish and maintain effective and robust relationships with all medical consultants, customers and team members to ensure the delivery of excellence in quality and service.
• Provide training and development support to new and existing team members and to consultants when required.
• Actively identify opportunities for continuous improvement.
• Maintain a customer focus at all times and a commitment to deliver service excellence.
• Function as an effective, positive team member.
• Maintain active knowledge of work health and safety practices and procedures.
• Adhere to all policy and procedures.
• Carry out other reasonable duties as required.
• Undertake project work as determined by the business.

• Full-time max-term position until Feb 2024 (maternity leave backfill)
• Based at our Ferntree Gully office + Travel to other sites required + Some flexibility offered.
• $36.21 per hour + Super + Salary Packaging benefits

We are looking for a motivated and reliable Administration Officer to join our Child, Youth & Family Wellbeing Program!

More than just a skills-based role, we’re looking for someone with a positive attitude, who values being part of a team, using their initiative, and contributing to the creation of a customer-centred, professional, and friendly working environment.

In this fast paced, varied role, you will:

• Provide responsive, efficient, and accurate administrative and reporting support to Family Support Services Stream (CYFW) which includes 7 teams/services.
• Coordinate bookings, book and confirm client appointments, contribute to the management/maintenance of waitlists, assist in planning groups/events/activities, minute taking, and more.
• Communicate with customers professionally and in accordance with the EACH customer charter.
• Assist engagement of people who experience barriers to inclusion by coordinating involvement of cultural advisors’ interpreters’ volunteers and care teams when requested.

To view a copy of the full Position Description, click here. Alternatively, for more information please contact Navreet Sohal (Program Stream Manager - Family Support Services) at [email protected]

Who we are looking for
To thrive in this role, you will have:

• Demonstrated experience in a busy administrative team environment.
• Experience in community health care setting.
• Appreciation and understanding of the not-for-profit sector (desirable).
• Proficient in the full suite of Microsoft Office programs, and experience using electronic client management database systems, knowledge of Trakcare, DEX and IRIS (highly regarded).
• Strong focus on customer service, continuous improvement, flexibility and responsiveness.
• Demonstrated ability to be proactive, negotiate and resolve issues with sound decision making skills.
• Culturally aware and values social inclusiveness as a strength and positively utilises diversity.

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. We are looking for full time candidates based in Queensland and offering current working from home arrangements pending a new local office.

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

• Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
• Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Relationship management between clients and UHG
• Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on [email protected]

As the business is expanding and our customers grow, we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence. An engaging personality, and a passion for delivering exceptional service will be important to succeed in this role. 

Successful applicants will join our dedicated case management team, responsible for liaising with our customers and healthcare providers to facilitate the exchange of health and medical information with speed, simplicity, and security.

Key responsibilities include, but are not limited to:

• Management of a portfolio of clients, ensuring your caseload is actioned within timeframes specified in our service level agreements
• Liaising with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Relationship management between clients and UHG
• Data entry and ad hoc administrative duties where required.

A full position description is available upon request from HR on [email protected]