Overview:

• Full-time, Continuing position

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the role

As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

To be successful in this position, you will have:

• Excellent communication skills and the ability to liaise with a variety of stakeholders

• Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service

• Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders

• Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment

• Sound decision-making skills and judgement with a solution focus

• Contribute to continuous improvement initiatives and new ways of thinking and working

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email evaggelos.goulas@rmit.edu.au.

Position Description – Student Service Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:

We're looking for a Collections officer who'll be responsible for managing a portfolio of Shift customers, in an effort to collect overdue monies for early-stage commercial accounts.  You will work with your customers to negotiate an appropriate payment plan while building strong relationships. The successful candidate will report to the Head of Collections and be apart of a team of 

What you will be doing:

• You'll perform routine collections work on overdue monies through inbound & outbound calls
• You'll Negotiate with customers to determine a resolution of defaulted loans while maintaining accurate records & relevant information
• Investigate & research accounts prior to initiating debtor contact by examining data & evaluating past collection efforts
• Contributing to a collaborate team environment is something you will have the opportunity to do on a daily basis whilst providing assistance to Senior Collections Officers

• Work together within supportive team environment

• Opportunity to contribute to Qantas Safety and further develop your data administration skills

• 12 Months fixed term contract, Mascot Location

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people today. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today. 

As an Officer Data Administration, your core responsibility will be to enter, categorise and allocate safety, health and security incident reports submitted into the Qantas Group’s Safety System (Intelex) with a high level of accuracy and in accordance with service delivery standards.  Additionally, you will perform routine and ad-hoc data quality assurance activities, and provide support in the use of the system to our safety business partners.  This is an entry level role, ideal for someone looking to kick start their career in data or technology.

You’ll have –

• 1-3 years of experience within a similar role is preferred

• Demonstrated proficiency in the use of Microsoft Excel and Office 365

• Exceptional attention to detail and a strong focus on service delivery

• Strong interpersonal skills for dealing with people at all levels of the organisation

• Experience in establishing close working relationships with peers, business partners and key stakeholders

• Demonstrated experience in the documentation of work plans and procedures desirable.

Why Qantas? 

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully. 

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.  

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan. 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.  We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.  If you have any support or access requirements, we encourage you to advise us at time of application.  Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Monday, 8th April 2024

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

We have an opportunity for a suitably qualified Accounts Payable Officer to join our close-knit Corporate Finance team.

Based in our Parramatta office, this role is responsible for the processing and administration management of payment runs for our Corporate Finance team.

You will successfully achieve this by:   

• Ensure scheduled supplier invoices payments and employee expense claims are processed and approved accurately in line with the Corporate Finance operational calendar.
• Ensure refunds and adhoc transactions are processed in a timely manner and accurate manner.
• Monitoring of conjunction fees and ensuring external agencies are paid when due.
• Maintaining and performing daily bank reconciliations for accounts payable transactions.
• Understanding of GST and FBT implications of accounting transactions and review correctness of expense coding for account allocation, GST input tax credit and FBT charge.
• Ensure control outlines within Sarbanes Oxley Legislation are understood and executed.
• Partner with corporate finance team on audit / ad-hoc queries
• Involve in process and system improvement strategies or projects as directed by Finance team initiatives.

Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

With our incredibly strong project pipeline of truly transformational energy and transport projects we are seeking a Principal Environmental Planner / Scientist to join our ‘Impact Assessment and Permitting’ Environmental team in Sydney.

We take our Sustainable Legacies goals very seriously and continuously strive for a positive, lasting impact on people and our planet. To achieve our Sustainable Legacies Strategy, we have embedded environmental, social and governance principles into everything that we do whether that be through improving social outcomes, achieving net zero, enhancing governance or embedding sustainable development and resilience across our work.

Being part of the team at AECOM means you will use your knowledge and expertise to influence positive environmental outcomes on projects. Environment, Social and Governance is embedded in everything we do, and our Environment team regularly works closely with designers and engineers to drive real change at the genesis of a project. 

Some of your duties will include:

• Mentor junior and mid-level consulting staff to develop their skills in the environmental planning and approvals technical area.
• Working directly with AECOM’s design and engineering teams to achieve positive environmental outcomes.
• Identifying individuals with high potential and enable them to quickly progress their careers with AECOM.
• Develop new client relationships and expand existing relationships through timely delivery of projects, value for money and quality service.
• Lead high profile, major infrastructure assessment projects.