Your Career

As a Palo Alto Networks Specialist Cortex Systems Engineer, a Next-Gen AI-powered security operations platform, you will be the expert for the broader Cortex portfolio within our offerings. 

Your portfolio includes Cortex XSIAM (Extended Security Intelligence and Automation Management), Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), and Cortex Xpanse (Attack Surface Management).

The Cortex Specialist Systems Engineer is the interface between business and technology. Working closely both internally - with product and engineering to share feedback from the field, and externally - with our prospects and customers to understand their business needs and to design technical solutions that take the best advantage of the Cortex platform. With your colleagues, you will displace competing technologies and build market share - most importantly, help your client sleep at night as our product integrates to build secure digital transactions.

Your Impact

• Drive complex deals in the pre-sale stage, alongside sales engineers and sales reps
• Present to customers as our expert at all levels in the customer hierarchy from technician to manager
• Support the technical field sales engineer on POCs (proof of concept) – assist with the pre-sales process by answering technical questions, conducting POC evaluations, and working with engineering to bridge any gaps
• Work closely with product and engineering to debug and correct challenges encountered during POCs
• Training of the field sales engineers to present new features, product roadmap, new improvements, and sprint summary
• Create new demo scenarios and use cases
• Discuss complex platform architectures to prospects
• Respond effectively to RFIs/RFPs while serving as the main technical point of contact

Welcome to Centorrino Technologies, the ultimate destination for tech enthusiasts! We're not just any workplace, we've been certified as a Great Place to Work and ranked 23rd in Australia's Best Workplaces 2022, and now we've been rated as the coolest Best Place to Work in Tech 2023! With a team of over 260 tech wizards, we're constantly pushing the boundaries and working at the forefront of the tech industry in Australia and NZ.

Our CEO Adam Centorrino is dedicated to customer service, having won the Customer Service Executive of the Year award twice, and we've also won an incredible 10 consecutive Australian Service Excellence Awards! We're not just focused on our customers, we prioritise our employees too. With flexible work culture, growth opportunities, wellness benefits, and an inclusive workplace culture, we're dedicated to making sure our team members are happy.

Now, enough about us – let's talk about you. We're expanding our dream team, and we're on the hunt for a key role to join our Professional Services Team.

Here’s what you’ll be doing:

• Level 3 build, manage and troubleshoot infrastructure: Virtual Machines, Virtualisation Platforms and Shared Storage
• Working in a Team to deliver timely and quality outcomes
• Develop cutting edge technical strategies and build automation for the work where possible
• Ensuring documentation and procedures are always up to date

Here’s what you’ll bring:

• At least 5 years’ experience in similar client facing role, preferably in a Managed Services environment
• Manage and maintain virtualised environment, including Active Directory, VMware, Backups and Azure (both in house and vendor hosted environments 200+ VMs
• Manage user security administration via Active Directory and supporting security tools
• Undertake technical system administration activities as required
• Perform regular monitoring of server and network performance to identify issues and resolve faults
• Provide technical expertise on Microsoft 365 services, Teams, Azure, MFA, SSO, MDM and all Microsoft 365 features
• Proactively manage level 3 incidents and change requests within Service Level Agreements
• Documentation of processes
• Ability to build and manage Microsoft Server environments including Windows Server 2012 – 2019, Exchange Server and Remote Desktop deployments
• Advanced understanding of Active Directory
• Proven administrative knowledge of the 365 Suite including Exchange Online, Microsoft Teams, SharePoint and OneDrive
• A solid understanding of Networking protocols such as TCP/IP, DNS, DHCP and SSL Certificates
• Experience in supporting and maintaining backup solutions such as Veeam is preferable
• Experience in virtualisation technologies such as VMware and Hyper-V
• Experience with cloud technologies such as Azure
• Hands on configuration and troubleshooting of hardware like servers and shared storage devices
• PowerShell scripting experience is ideal
• Administrative experience in Linux
• Strong attention to detail and good time management skills

Certifications and Experience

• Significant local experience in a technical support environment 200+VM support
• Solid experience working with Azure infrastructure and Office365 applications
• Strong experience deploying and maintaining ICT Infrastructure
• Microsoft Azure Infrastructure administration (WVD, ASR, DNS)
• Good understanding of service management tools for event management, provisioning and monitoring
• 7+ years knowledge of Microsoft Windows Servers, Group Policy, Active Directory
• Expertise operating in Azure Cloud environment
• Expertise in F5 BIG-IP (or similar application delivery platform such as Citrix ADC/NetScaler)
• Excellent written and oral communication skills required
• Bachelor's Degree in Computer Science or related field

The following certifications would be viewed favourably:

• Microsoft Certified Solutions Associate/Expert (MCSA/E)
• Microsoft Azure Administrator certification
  

All our team members are required to obtain and maintain a valid Victorian Working with Children Check, and Police Check.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, First Nations people and people from culturally diverse backgrounds.

We look forward to hearing from you!