Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.

As Night Manager, your tasks and responsibilities will consist of, but are not limited to the following:

• Assist with the management of all operational departments 
• Management of roster, costings and forecasting
• Professional development of Front Office All Rounders, Night Audit and Night Supervisor team to ensure strong succession planning
• Involvement in and management of KPI's for Front Office & guest satisfaction
• Process and assist with check-in, check-out of guests, ensuring all procedures are adhered too.
• Assist in all areas of the hotel to eliminate potential issues including Food & Beverage operations
• Immediately attending to guest requests, and leading by example to other members of the team by being proactive and resourceful.
• Responsibility for the health and safety of all patrons, guests and staff members.
• Overseeing of whole guest experience from Reservation through to departure.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation.

You are able to manage your time and can handle juggling numerous tasks at once.

Store Manager |  Dan Murphy's - Cheltenham  | Share your passion

Dreaming big? Don’t sleep on this opportunity! We’re looking for a self motivated Store Manager who leads from the front. As one of our driven leaders you’ll share your passion with those around you and empower your team to deliver memorable experiences for our customers. At Dan’s you’ll be surrounded by knowledgeable and passionate people who will support your journey of growth (and adventure!)

The ROLE:

• Empower your team through inspiring communication and leadership
• Utilise your commercial acumen and strong strategic planning skills to drive your team to achieve budgets and KPIs
• Build a culture that is centred around understanding your community, utilising customer feedback as a pillar in your decision making
• Act as a role model and a visionary, creating excitement around team development, business initiatives and customer experience
• Make the best use of the extensive resources and support to help you grow as a leader and build your team through training and development

The YOU:

• YOU lead the way for your team; creating memorable customer moments is in your DNA
• YOU know how to make the team and customers feel as passionate about our product as you are
• YOU have great experience in the retail, sales or hospitality leadership world and want to join a business where you can dream big about your next career move
• YOU know how to juggle - multiple priorities that is!
• YOU have an entrepreneurial spirit and feel driven to make better happen for your career and for the careers of others

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators
We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Hi. We’re OFX, a global provider of online, international payment and expense management services. We solve the complexity of moving money and enable better decisions. Headquartered in Sydney with offices worldwide, we’re a customer-focused business that is all about inspiring customer confidence.

Our focus is to support businesses to move away from costly, manual payment processes and provide both scalable and automated solutions that drastically improve the ability of businesses to support their finance functions with an innovative new approach to global payments, domestic payments and expense management. 

At OFX, you’ll have the opportunity to reach beyond your role and function across disciplines. Make use of your diverse skill set at a business that values your expertise and turn your potential into reality.

Purpose of your role

At OFX, user relationships are a key priority in providing an unparalleled experience to our customers. As an Account Manager, you will be responsible for winning, servicing, retaining and growing a designated portfolio. You will be responsible for achieving new and existing revenue targets whilst ensuring there is minimum level of customer churn across the portfolio.

It has never been a better time to join OFX as we unveil a revolutionary new product, distinguishing us from competitors. In conjunction, you’re able to leverage your relationship-building prowess to deliver top-tier client service, addressing business challenges with our tailored solutions and working closely with your manager to improve the overall service offering. You will proactively identify client needs, aligning our product suite to foster their business growth and provide support to ensure their extensive use of the platform. Your expertise in accounting, payments, and SaaS sales is key to succeeding in the role.

What you do

• Grow and manage an existing portfolio of clients with a focus on increasing revenue and clients, providing best in class expertise and specialist market and product knowledge.
• Pro-actively engage your portfolio to communicate events, provide updates on product improvements, identify use cases for providing further value to these users, generate new referral opportunities for the new business team to expand and reduce churn by becoming a valuable relationship to your clients’ businesses.
• Bring experience in the relationship management of a portfolio to be able to develop a key account plan that manages growth of our top accounts vs general accounts while maintaining the balance to support both effectively.
• Provide responsive and efficient management of all inbound enquires and liaise with support, product and implementation teams to ensure a satisfactory outcome for your clients’ requests while providing user feedback/issues to assist product development and enhance our CVP of the channel.
• Actively engage and work closely with the OFX compliance, marketing, operations, sales and development/engineering teams in pursuit of achieving commercial objectives.
• Strictly adhere to the full suite of OFX credit, risk management and group policies.