The Role:
We are seeking a Client Experience Manager to lead and enhance the client journey in our clients' residential building projects. This position is pivotal in ensuring exceptional client satisfaction from initial contact through project completion. The Client Experience Manager will oversee a dedicated team, collaborate across departments, and streamline processes to resolve client issues while maintaining a high standard of service excellence.
Your Responsibilities will include:
Leading and managing the Client Experience team, ensuring efficient resource allocation and performance optimization.
Overseeing the recruitment, onboarding, and training of team members to align with service standards.
Developing and implementing strategies for process improvement and innovation to enhance client satisfaction.
Collaborating with adjacent departmental managers to ensure seamless communication and transitions throughout the building process.
Acting as the escalation point for complex client issues, guiding the team in conflict resolution and expectation management.
... Click here to view more detail / apply for Client Experience Manager
We are seeking a Client Experience Manager to lead and enhance the client journey in our clients' residential building projects. This position is pivotal in ensuring exceptional client satisfaction from initial contact through project completion. The Client Experience Manager will oversee a dedicated team, collaborate across departments, and streamline processes to resolve client issues while maintaining a high standard of service excellence.
Your Responsibilities will include:
Leading and managing the Client Experience team, ensuring efficient resource allocation and performance optimization.
Overseeing the recruitment, onboarding, and training of team members to align with service standards.
Developing and implementing strategies for process improvement and innovation to enhance client satisfaction.
Collaborating with adjacent departmental managers to ensure seamless communication and transitions throughout the building process.
Acting as the escalation point for complex client issues, guiding the team in conflict resolution and expectation management.
... Click here to view more detail / apply for Client Experience Manager
