The UX / Digital Copywriter is a vital part of our Marketing team, focusing on creating engaging content that elevates the user experience for Montu’s B2C services. As a member of our dynamic and collaborative Brand team, you will work on a range of materials, including eDMs, blogs, website content, editorial pieces, and microcopy. You'll collaborate closely with cross-functional teams to ensure your copy aligns with our brand voice and effectively meets user needs, all while maintaining a meticulous attention to detail.

Copywriting & Messaging:

○ Work with the Copy Director and Head of Brand to provide UX copy support across a range of Montu marketing channels, including Growth, CRM, CRO, PR, Social and Creative.
○ Write and edit clear, concise and persuasive copy for web pages, eDMs, mobile apps and other digital interfaces ensuring consistency with brand voice and guidelines.
○ Deliver messaging strategies and supporting comms across a range of marketing campaigns.
○ Enhance the effectiveness of lifecycle email communications through strategic content development.
○ Craft engaging and concise marketing eDMs, blogs, website content & app microcopy that resonate with the target audience.
○ Review and update support articles and UX copy to provide accurate and user-friendly information.
○ Ensure best practice standards are met and adhered to across all communications and channels.
○ Contribute creative ideas and strategies for campaigns to increase brand awareness and reach a broader audience.

Content Creation:

Writing, editing and maintaining high-quality content for Montu’s portfolio of B2C brands.
○ Conduct in-depth research on the industry to stay informed about trends, regulations, and consumer preferences.
○ Conduct competitive analyses of other brand’s platforms and communication channels.
○ Translate research findings into actionable insights that inform marketing strategies and content.
○ Collaborate with UX designers, product managers and developers to understand user needs and behaviour, incorporating insights into your copy to improve user experience and engagement.

What a Senior Director, Client Marketing does at Visa

• Obsesses about each client, understands their business, challenges and develops strategies utilising Visa’s marketing expertise, to enable them to achieve their goals
• Leads the planning of an annual account plan and marketing calendar for each client
• Leads the collaboration with the Account Executives to ensure alignment and keep them informed on client marketing progress. Secures partnership incentive allocation for each account plan
• Understands and interprets the client’s needs to identify opportunities for marketing services sales in each account. Leads the sales process including development of marketing services proposals, presentation to clients and closing sales
• Delivers and ideally exceeds annual marketing services (value-added services) revenue targets for each client
• Develops communications strategies and integrated marketing campaign plans for our client marketing projects
• Responsible for financial processes and budget accuracy for the accounts. Keeps the marketing services pipeline updated and accurate. Partners with the Director, Marketing BPO ensuring operating expenses and revenue associated with client marketing projects meet monthly and quarterly forecasts and market P&L outlooks.
• Builds and fosters trusted advisor relationships with internal stakeholders and clients.
• Develops and manages a structured engagement plan for each client ensuring connections between Visa and the clients is meaningful from the executive to the working group level. Identifies thought leadership topics that are relevant for each client.
• Oversees team member’s project management of marketing programs, problem solve and remove barriers to ensure we exceed client expectations with our marketing execution
• Ensure the team work effectively with our agency partners to develop and execute high quality communications and campaigns that are on time and on budget
• Monitors results and delivers optimization recommendations to increase the effectiveness of campaigns. Leads the post implementation report for each client project reporting on performance, learnings and actions
• Fosters and develops a high performing team with high quality development plans, coaching and feedback\

Why this is important to Visa

Our purpose is to uplift everyone, everywhere by being the best way to pay and be paid.  How we get there is using the 4 building blocks of Innovation, Trust, Access and Prosperity to tell the Visa story through how we bring our brand to life. The Senior Director, Client Marketing will play an integral role in ensuring we grow our value-added services (marketing services) revenue, help our clients grow the number of active Visa credentials in market, increase customer engagement with Visa branded products and help transform the way the world pays.

Our client, a leading provider of corporate trust, custodial, fund administration, and financial intermediary services, is seeking an experienced IT Director to lead and oversee their technology operations. In this critical leadership role, you will be responsible for driving the company’s IT strategy, ensuring robust infrastructure, and supporting their modern, commercial, and independent fund services platform.

Key Responsibilities:

• Strategic Leadership: Develop and implement the IT strategy in alignment with the company’s business goals. Lead the IT department in planning and executing technology roadmaps to support the efficiency and regulatory compliance of the platform.
• Infrastructure Management: Oversee the management of IT infrastructure across offices in Melbourne, Sydney, and Singapore, ensuring optimal performance, security, and scalability. Lead initiatives to upgrade and modernize systems as needed to maintain the company’s reputation for operational excellence.
• Digital Transformation: Drive digital transformation projects that enhance operational efficiency and support the development of practical, client-focused solutions. Collaborate with cross-functional teams to integrate advanced technology solutions into business processes.
• Team Leadership: Manage and mentor a team of IT professionals, fostering a culture of innovation and continuous improvement. Ensure the team has the skills and resources needed to deliver high-quality IT services in a non-aligned, unconflicted environment.
• Budget & Vendor Management: Develop and manage the IT budget, ensuring cost-effective technology investments. Oversee relationships with external vendors and service providers to ensure quality and value for the company’s clients.
• Risk Management: Identify and mitigate IT risks, ensuring business continuity and data security. Implement policies and practices to protect company assets and maintain compliance with relevant regulations.

Qualifications:

• Proven experience as an IT Director or in a similar senior IT leadership role.
• Strong understanding of IT infrastructure, systems management, and digital transformation.
• Excellent leadership and team management skills.
• Ability to align technology strategies with business objectives in a highly regulated environment.
• Experience with budgeting and vendor management.
• Strong problem-solving and decision-making abilities.
• Excellent communication skills, with the ability to engage with stakeholders at all levels.

We recognize that diverse perspectives fuel innovation. Studies show that women and people of color are less likely to apply for positions unless they meet every qualification. At our company, we value diversity and inclusivity, and we encourage you to apply even if you don't meet every requirement. You might be the ideal candidate for this or other opportunities.

To discover more roles, please visit www.growtalent.com.au.