BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Work closely with customers to understand their needs and provide tailored advice.
• Troubleshoot technical issues to help customers make the most of our platform.
• Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
• Maintain accurate records of customer interactions and provide feedback to management.
• Identify areas for improvement in our processes and suggest creative solutions.
• Follow up with customers to ensure their issues have been resolved.

• 2+ years of experience in a customer service or support role is desirable
• Excellent communication skills, both verbal and written.
• Ability to quickly learn new technology platforms and software.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment.
• Strong time-management skills and ability to work independently.
• Experience working for an online business is preferred.

• Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall
• If based outside of Sydney, you will work fully remotely
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are also essential requirements.

Duties And Responsibilities: 

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules Responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less) 
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts 
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders • Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

About the Opportunity 

We are looking for a talented individual with the right skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

In this role you will,  

• Perform claims administrative tasks in support of the Case Managers

• Participate in the development of improved procedures for the administration of claims

• Receive initial notification of claims and implement action, check policy status, record on system and send claim forms

• Acknowledge receipt, make up claim file, attach underwriting documentation and attach applicable policy wording

• Arrange periodical benefit payments and payment of service provider accounts

• Process claim payments following instruction from the Case Manager

• Co-ordinate Surveillance, Rehabilitation and Independent Medical Examination referrals 

What you get to do in this role:
The world of work is one of the most pressing issues that business leaders have on their mind and as the defining enterprise platform of the 21st century, ServiceNow is poised to be the platform of choice to tackle this critical imperative. But we will not do it without a robust partner ecosystem leading partner offerings and solutions and that’s exactly where this role comes into play. The Partner Acceleration Lead will join our Partner Acceleration team and the Global Partners and Channels (GPC) team that is at the forefront of driving ServiceNow’s growth to $15B and beyond. 

The Partner Acceleration team has set a goal to drive profitable revenue through the identification and monetization of breakthrough Offerings with our broader partner ecosystem.  The Partner Acceleration Lead for one or more Global SIs is an exciting role and accountable for collaboratively developing NOW’s partner Offerings strategy for one or more Global SI partners in the ServiceNow ecosystem, activation of partners, ownership of offerings and industries heat-map by geo/segment, assisting with partner engagement for Product Line ‘use cases’, ‘industry segment’ roadmaps, TAM and Partner ideas monetization scenarios with specific focus on development of new joint GTM business and commercial models with a designated partner across various workflows and industries that will scale to accelerate NOW growth to $15B+.

At a business level, you will be working with ServiceNow stakeholders and one or more Global SIs in ServiceNow’s ecosystem to create and execute against our most pressing Industry personas and business imperatives. As a result, the successful candidate will possess deep knowledge of working strategically with a partner across multiple industries, program management skills, ability to drive measurable outcomes with the partner and sales teams across both organizations (partner and ServiceNow), and should have a track record of demonstrated cross functional exec collaboration in a high-profile consulting/services/software organization that required securing consensus on key initiatives & priorities against targeted outcomes in a complex global high growth company. This individual will also need to be adept at internalizing the Global GPC mission & transformational op model principles to enable & accelerate NOW growth. 

Primary focus: 

• Help identify, ideate, cultivate, monetize and scale existing and new GTM motions and Industry offerings that fundamentally transform the world of work.  We classify partner Offerings as opportunities for a partner’s thought leadership to be coupled with the ServiceNow platform to create something net new to drive implementation or managed service revenue for partners and license revenue for ServiceNow.
• The focus of this role is to work with partners to develop pipeline for Customer Workflows, TMT and Manufacturing industries in the EMEA Market
• Work closely and collaboratively with global & regional GPC staff and extended staff members to cross functionally align and vertically operationalize and localize the GPC global operating model principles, initiatives and programs leveraging the following three global-geo op model tenets.
  •    Segmentation/Coverage, GTM Alignment, QBRs & Governance with partner, as well as a consistent & predictable Joint GTM Engagement approach.
   
  Additional Responsibilities:
  •    Drive measurable outcomes with the partner ecosystem through prioritized industry Offerings with one or more Global SIs - specifically offerings that address customer needs and drive revenue pipeline.
  •    Work strategically to identify new industry specific ‘use cases and solutions’ with one or more Global SIs partner and build the associated partner industry plan including joint GTM and marketing campaigns around key industry Offerings. This includes coordinating the successful execution of offerings launches with our broader GPC GTM teams to the global sales team.
  •    Lead the effective collaboration of “deal level” strategies & tactics between field sales and partners at both new and existing customers to drive new logos & NNACV ‘Sourced-Influence’ revenue.
  •    Drive tight cross functional alignment across key internal stakeholders such as our industry solutions team, product teams, GPC global and regional teams.
  •    Work collaboratively with partner execs along with the GPC leadership to jointly develop world class business plans with associated QBR governance & exec sponsorship to include committed targets & shared metrics.
  
  Requirements:
  •    Professional experience and/or knowledge of standing up a GTM with SI partners across one or more Industry verticals.
  •    Strong network of industry SMEs in both partner and client environments.
  •    Ability to engage with partner in the sales cycle on joint ‘must win’ pursuits/opportunities, as well as facilitate co-sell & co-deliver opportunities with the partner.
  •    Strong business development experience and history of developing and executing partner go-to-market plans.
  •    Ability to align, localize and execute joint GTM strategy and multi-year business plans with targeted partners around industry Offerings with compelling joint GTM value propositions.
  •    Clearly defined joint go-to-market initiatives with key NOW-Partner global exec sponsors with key milestones and progress tracking metrics & associated rigor to ‘inspect what we expect’.
  •    Work with regions to align with field sales, presales, enablement & services governance to ensure regional leadership input and feedback for ongoing refinement 
  •   Sales and Business Development mindset

The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.

Key responsibilities include providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.

What you do

• Be the first point of contact on all issues relating to the international payment process.
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
• Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
• Interact with new and existing clients on inbound/outbound calls/emails.
• Escalate calls within the company if required in accordance with internal procedures.
• Follow up with clients in accordance with AML/CTF regulations. 
• Communicate effectively with internal departments when required i.e. Compliance. 
• Contact clients in a timely manner to confirm their transfers.
• Respond to client queries across all facets of the payment process including tracking funds. and coordinating responses with Operations and Settlements.
• Gain knowledge of and remain up to date on relevant legislation.

We are looking for a Customer Care Specialist to join our team. 
A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong systematic and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

Novotel Sydney Darling Square is seeking a dedicated and enthusiastic Guest Service Agent to join our team on a Part Time basis. Reporting to the Front Office Manager you will be responsible for exceptional customer service to our guests by responding to their requests promptly, and providing them with an efficient check-in and check-out process. You will be responsible for providing a high level of customer service. In this role you will be required to work a range of shifts across a 24-hour roster.  

We are currently seeking an experienced Building Manager to join our Company, for a long-term stable opportunity to support our team across sites located around the Sydney CBD and eastern suburbs.

To be successful in this role you will be an outstanding communicator and administrator who enjoys the balance of office administration with the activity of site and contractor supervision, project management and issue resolution. You also have the following attributes:

• Emotionally mature person with a positive attitude, responsive to the client's needs and able to effectively manage different personalities.
• Professional presentation, self-motivated, resilient, and efficient
• Works well as a leader and a member of a team
• Capability of following quality management procedures and company policies

Terrific opportunity to join a high performing team and work within a collaborative, and professional environment to unleash your potential!

Major responsibilities will include:

• Successful management of contractors, consultants, and coordination
• Extensive liaison with Owners, Residents, Strata Managers and Committee Members
• Proactive implementation of preventative maintenance programs
• Undertaking reactive repairs including logging, acting, and responding
• Scheduling and arranging statutory certification and inspections of common property.
• Compiling detailed progress reports and maintaining comprehensive records & database
• Act on behalf of the Client in relation to WHS and environmental requirements such as contractor induction, reviewing contractors Safe Work Method Statements and other duties that may be required to ensure the site is a safe place to work and live.

Job Description

Join our growing Real Estate Management Services team! We seek a driven candidate with recent experience in commercial property management. As a key player, you’ll oversee a diverse portfolio of North Shore assets, including commercial offices, industrial spaces, and retail properties. The objective is to strengthen client relationships, exceed expectations, and contribute to business success. 

You will successfully achieve this by undertaking the following key tasks:

• Handle daily tenant matters, address requests, and resolve issues.
• Maintain organized lease administration, financial procedures, and reporting.
• Oversee maintenance, repairs and compliance works.
• Manage rent collection, reconciliation, and arrears practices.
• Prepare operating and capital budgets, involving stakeholders.
• Oversee audits, negotiate leases, and liaise with solicitors for lease documentation.
• Maintain strong relations with stakeholders, specifically landlords and tenants.

We are seeking an enthusiastic Assistant Manager (Front Office) to join our professional and dynamic team. In this key role, you will support the management of daily operations for Front Office, Concierge, Communications, and Night Audit functions. Your focus will be on ensuring guest satisfaction, team motivation, and maximizing profitability.

Key Responsibilities:

• Ensure full utilization and accuracy of the Front Office system, producing operational reports as required.
• Supervise guest arrivals and departures, ensuring seamless room allocation and check-in/out processes with a guest-centric approach.
• Assist in preparing Front Office monthly reports, including key performance metrics, strategies, and forecasts.
• Offer leadership and guidance to employees whilst on shift
• Monitor employee training
• Assist in all areas of the hotel during peak times to eliminate potential issues

SIXT Australia is on the lookout for a Full Time Duty Manager to join the team in Sydney.

This position can be located at either Sydney Airport or Sydney Suburbs (Artarmon, Brookvale, Hornsby) sites - please indicate your preference within your application. 

As a Duty Manager, you will provide day-to-day operational support for our frontline team and ensure high customer satisfaction. 

Your key responsibilities will include:   

• People and performance management including daily mentoring and coaching for the frontline team to maximise and drive sales 
• Maintaining a strong and positive focus on customer services to manage conflict and resolve customer concerns 
• Achieving targets and KPIs, and delivering high audit and compliance standard for the business 
• Reporting and daily fleet management 

Building on the strength of our teams and our strong holistic ecosystem of brands & solutions, we are breaking new ground to shape the hospitality of tomorrow and inspire new ways to experience the world.

We are a member of Accor, led by industry experts and now an opportunity has arisen to join our team as our Duty Manager, a luxury connoisseur who is guest and quality obsessed and has a genuine passion for the industry wanting to make their mark at the Sofitel Sydney Darling Harbour.

Reporting to the Front Desk Manager, you will oversee daily operations, ensuring our high standards of service are consistently met. You will lead a talented team, handle guest inquiries, and resolve any issues that arise, all while maintaining a welcoming and luxurious atmosphere.

Working for Sofitel Darling Harbour will give you opportunities for professional growth and development, a vibrant and supportive environment an and of course employee discounts and perks at our hotel and partner establishments.

If you are ready to take your career to the next level and be part of a prestigious team, please click on the apply button today.

Reporting to Director of Finance, you will be a highly organised Purchasing Manager with a drive for overseeing all procurement activities, ensuring cost-effective and timely acquisition of goods for our organisation.

Duties include but are not limited to;

• Develop and implement procurement strategies aligned with organizational goals and budget constraints
• Manage vendor relationships, negotiate contracts, and secure favorable terms to optimize cost savings
• Analyse pricing data and supplier performance to make informed purchasing decisions
• Oversee the entire procurement process, from requisition to delivery, ensuring compliance with company policies and procedures
• Collaborate with cross-functional teams with the Precinct to understand and fulfill departmental needs efficiently
• Maintain accurate records of purchases, contracts, and inventory levels
• Implement and manage inventory control systems to optimize stock levels and minimize waste
• Generate comprehensive reports on procurement activities, expenditures, and supplier performance
• Stay updated on industry trends, regulations, and best practices in procurement and supply chain management

Job Title: Partnerships Manager

Reports to: Senior Manager, International Growth

Basis: Full Time

Department: Australia, International Growth

Location: Sydney, Australia (Remote working with the option to work in a coworking space)

Website: www.topcashback.com.au

TopCashback is one of the world’s biggest cashback sites and we help save our members money when they shop. We have more than 20 million members globally and work with thousands of brands across the UK, US, China, Germany, France, Australia, Italy and Spain.

We’re proud of our award-winning service, recognized by numerous accolades, including the prestigious Queen’s Award for Enterprise in International Trade and six consecutive wins as ‘Cashback Site of the Year’ at the Moneyfacts Consumer Awards. At the Performance Marketing Awards, we’ve claimed titles such as Industry Choice of Publisher (six times in seven years) and Best Team in Performance Marketing (2021).

As we continue our expansion into Australia, we are seeking an ambitious, proactive Partnerships Manager to drive our growth in the region.

The Role

Are you a skilled professional in affiliate marketing looking for an exciting next step in your career? As Partnerships Manager for Australia, you will take ownership of our affiliate and partner relationships while serving as TopCashback’s local representative in the region.

This role requires a dynamic individual who thrives on building relationships, negotiating deals, and working independently, all while being supported by a global team. Your focus will be on securing competitive, market-leading cashback deals and driving revenue growth, delivering exceptional value to both our members and partners, and expanding TopCashback's presence in Australia.

At TopCashback, since we began, we have been committed to building a fair, diverse and inclusive company. We believe that diversity and nurturing a culture where we can all be our true selves at work, makes us stronger as a business. We celebrate differences and foster a fair and equal environment for us all to flourish in. After all, we spend most of our time together.

With fairness at heart, we‘re committed to being an equal-opportunity employer regardless of race, ethnicity, gender, sexuality, religion, disability, nationality, age or similar. Whoever you are, whatever walk of life you are from, we’ll welcome you to our TopCashback family.

Key Responsibilities

·        Relationship building - Develop new and strengthen existing partnerships with affiliate networks, agencies, and merchants through video calls, emails, and in-person meetings.

·        Deal Negotiation - Negotiate and source market-leading cashback deals to enhance our offering to Australian members and drive revenue growth.

·        Campaign creation - Create promotional decks and case studies to showcase the value of partnerships.

·        Campaign Coordination – Oversee end-to-end management of campaigns, including booking, setup, performance monitoring, and site placement optimisation to maximize ROI.

·        Performance Analysis - Analyse performance data to identify trends, create reports, and provide actionable insights to partners.

·        Business Development - Identify and secure new business opportunities, campaigns, and promotional ideas.

Required Skills/Attributes          

·        Industry Expertise: Minimum of 2 years experience in Affiliate Marketing, Digital Marketing, or Media roles.

·        Relationship-oriented: A good communicator who thrives on maintaining strong client relationships through video calls, emails, and in-person interactions.

·        Skilled Negotiator: Proven ability to negotiate effectively in partnership-driven roles.

·        Self Starter: Good time management skills with the ability to prioritize tasks, meet deadlines, and work independently.

·        Clear Communicator: Good written and verbal communication skills for effectively conveying information to clients and colleagues.

·        Problem Solver: Have a proactive and analytical mindset to problem solving

·        Continuous Learner: Commitment to staying updated with industry trends and best practices.

Newly rebranded and refurbished The Sebel Sydney Martin Place situated at the heart of Sydney CBD, is looking for a Part-Time Guest Service Agent to join their team in delivering Sebel signature service. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between with a ‘nothing is too hard’ attitude.
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

Account Manager

Shape the Future with ArchiPro

At ArchiPro, we are redefining the way people design, build, and renovate their spaces. By connecting the world of architecture and design with leading suppliers and service providers, we empower our clients to bring their visions to life. With a platform that continues to experience rapid growth and international expansion, we are searching for a dynamic Account Manager to nurture and grow our entry-level clients.

The opportunity

As the Account Manager, you will be instrumental in managing and expanding our early stage client portfolio. You'll focus on delivering efficient, digital-first service while identifying growth opportunities and creating scalable client engagement strategies.

What success looks like

Client Relationship Management: Expertly managing a diverse portfolio of clients on our entry-level packages. Your role involves implementing a sophisticated yet automated service model that balances digital efficiency with personalised attention. Supporting your client portfolio from onboarding to Quarterly Business Reviews, you’ll ensure that clients feel valued and supported, setting the foundation for long-term engagement and potential account expansion.

Growth and Expansion: Success in this role means being a strategic growth catalyst, aiming to transform entry-level clients into scalable opportunities. You'll develop a keen eye for identifying clients with high-growth potential, conducting thorough assessments that go beyond surface-level interactions. Through proactive engagement, targeted communication, and deep understanding of client needs, you'll nurture these relationships, preparing promising clients for potential progression to higher service tiers. 

Performance and Optimisation: As a data-driven Account Manager, you’ll be responsible for continuously educating clients on the value of data and our client marketing capabilities. Leveraging our ArchiPro Business and Advanced Analytics to understand clients behavior, optimise marketing campaigns and drive organic performance improvements. 

What You Bring to the Table:

Client Management Skills: Strong ability to manage entry-level client relationships. Excellent digital communication and engagement skills. Proactive approach to identifying growth opportunities. Proven track record of building rapport quickly and maintaining professional, engaging client relationships through multiple communication channels including email, video calls, and digital platforms.

Communication Skills: Exceptional verbal and written communication abilities that enable clear, concise, and compelling interactions across diverse client profiles. Demonstrated skill in translating complex digital marketing and platform concepts into easily understandable language. Strong ability to construct persuasive narratives that highlight the value proposition of ArchiPro's services. Adept at tailoring communication style to different client needs, from technical deep-dives to high-level strategic discussions. 

Strategic Capabilities: Quick learner with ability to understand client needs. Analytical mindset for evaluating client potential, entrepreneurial spirit focused on creating value.

Technical Proficiency: Demonstrated understanding of advertising and digital marketing, comfortable with digital platforms and self-service models, basic data analysis skill and a tech-savvy approach to client management.

Industry Knowledge: Ideal candidate would have experience working within SaaS, architecture, and design sectors, understanding their unique challenges and opportunities.

Collaborative Approach: Adept at working cross-functionally with sales, product, and marketing teams to deliver integrated solutions that enhance the client experience.

Why Join ArchiPro?

• Be part of an ambitious, high-growth company with a mission to revolutionise the design and build industry.
• Join a passionate, supportive, and collaborative team that celebrates success and innovation.
• ArchiPro is backed by Tiger Global, one of the largest funds globally, and they only back the world's most exceptional companies. They invested in Facebook, TikTok, Air BnB, Alibaba, Roblox, and Stripe.

ArchiPro is frequently ranked among the top 10 most disruptive companies in AU and NZ.

For the curious minds:

• What our clients have to say
• What our team have to say
• What the media have to say
• Our Founders story

Make Your Mark

This is your opportunity to be at the forefront of ArchiPro’s next chapter. If you are a visionary leader with a passion for driving impactful partnerships and shaping the future of an industry, we want to hear from you.

Next Steps

Sound like the role for you? Apply now and let’s shape the future together!

• Excellent Career Opportunity, Global Company, Extensive Growth Aspirations 
• Utilise Your Exceptional Customer Service Skills at Oaks Sydney Hyde Park Suites
• Hourly Rates: Monday - Friday: $25.80 p/h, Saturday: $31.23 p/h, Sunday: $37.47 p/h

Oaks Sydney Hyde Park Suites are looking for a full-time or part time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

As our next Front Office Manager you will:

• Lead the Front Office Team including Porters/Concierge, Guest Experience, Switchboard Operators, Reception and Assistant Managers in one of Sydney's largest Accor Hotels.
• Develop & empower your team of Heartists and work in collaboration with the Operational team to deliver peak moments to our guests
• Create welcoming places and memorable experiences not only for our guests but also for your team.
• Provide excellent customer service and resolve guest issues in a timely and professional manner
• Monitor and report on key performance metrics to identify areas for improvement
• Participate in the development and implementation of front office policies and procedures
• Work closely with the Operations Manager on loyalty recruitment, projects, reports and initiatives in the hotel and with the whole hotel team

The Account Manager will play a crucial role in driving revenue growth, fostering long term businesss relationships and maintaining client satisfaction across a portfolio of our golf course partners.  Relationship management will be at the core of this role, managing key partner clients, growing the accounts through up-selling products, driving revenue and retaining courses through adoption of best practises and use of our products and services.

Key Responsibilities
The Account Manager will be a key member of the Australian BRS Golf / GolfNow team that will build and contribute to business success by;

• Developing a well-rounded understanding of our Account Management philosophy, market and customer needs.
• Conduct regular check-ins and meetings with clients to review performance, gather feedback, and identify opportunities for growth.
• Developing advanced product and industry knowledge to be able to provide consultative advice and information to help our customers maximise use and adoption of our products and services, including upselling of new products and to secure and optimize tee time offerings to build attractive inventory for our platforms.
• Leveraging technical tools, platforms and quantitative data to inform proposals that ensure our clients derive maximum value from our services through establishing relationships, conducting account reviews and working closely with senior team members and management to understand and thereafter execute strategies to strengthen relationships and help golf course partners meet their success criteria.
• Devoting proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Having a firm understanding of dynamic pricing and its place within the golf industry. Educating and implementing successful dynamic pricing strategies with our golf course partners
• Retaining clients and their long-term business through contract renewals and ensuring client satisfaction.
• Monitor account performance and identify opportunities for upselling or cross-selling additional products/services.
• Having the long-term success of our clients at the heart of all you do, ensuring these course partners are represented in a positive way on our platforms and within any communications.
• Being results focused in meeting and/or exceeding individual and department metrics and goals, as well as exercising accountability and a strong work ethic in managing a portfolio of clients to drive revenue and retention.
• Devote proportionate time, effort and a high level of communication touch points with high value/ potential accounts (including onsite visits when appropriate). Acting as a positive ambassador for our business products and services.
• Maintaining an accurate daily record of all activity using Salesforce
• Engaging with colleagues locally and internationally to understand and support the growth of a positive company culture, ensuring that core values and personal behaviours are consistently demonstrated and contribute to making Golf a Great Place to Work.

• Develop good working relationships with client project management team and internal cost management team
• Gain a good understanding of the processes, tools and best practice templates used to meet our deliverables.
• Gain a good understanding of the terminology and ways of working within the retail sector.
• Providing client with cost advice for budget purpose including cost planning of upcoming projects   This may include site walks within NSW.
• Clearly understand our scope of service and carry out commission management functions at project level.
• Assist with the commission management of our commissions to assist in the successful delivery of our services.
• Integrate with full cost management and project management teams in NSW and support when required.
• Work independently and take responsibility for deliverables.
• Line management and mentorship.

The Game Changers: 

Australian Payments Plus (AP+) is here to shape the future of payments for Australia. We aim to deliver more innovation to Australia’s payments ecosystem, for the collective benefit of Australian businesses, government and consumers.​ Our solutions include Australia’s domestic debit network, real-time, data rich payments infrastructure, secure bill payments, digital identity verification, QR payments and experiences and open wallet solutions. It’s a new chapter with more possibilities.​ 

Life @ AP+: 

We are one connected team in pursuit of one inspiring purpose – to unite people and technology to power better experiences. Each of us has a part to play in making that happen. You’ll be encouraged to bring your big ideas forward and make a difference through your work. Taking steps forward in your career whilst still having room for fun, friendships, and flexibility in your daily life. We’re driven by our core values: lead with heart, learn for tomorrow and live our legacy. A purpose like ours takes the inspired impact of an incredible team. Ready to change the game? We’re ready to help you do it. 

The Role:

The purpose of the Platform Manager role is to take responsibility for technical support and focusing on operational matters.   The Platform Manager, is a critical role in ensuring successful timely technical support and management of all initiatives, including ownership of problem and risk management that could affect platform performance and capacity. In addition this role is instrumental in all forms of software currency management to ensure a 'Fit for Purpose' platform is available.

Primary Accountabilities, Duties and Responsibilities:

• Technical lead in Fraud, with supporting duties for Tokenisation. 

• Collaboration with all key functions across AP+ and support other projects to ensure the impact on the various services within our network are understood. 

• Provide SME support to internal teams, FIS, Feature Space and members. 
• Manage the delivery of assigned technology initiatives / work streams / significant work activities ensuring they are aligned with priorities and delivered within agreed time, budget and quality parameters.

• Coordinate and prioritise activities across development teams, providing guidance and support to team members to ensure their understanding of requirements and support expectations. 

• Effectively prioritise, manage and communicate risks with both internal and external stakeholders with appropriate mitigation plans. 

• Contribute to the setting up and ongoing running of the new practice areas.

We'd love to hear from you if have:

• A minimum of five years working in the payments industry, with a particular focus on the card rails. 

• Quickly absorb technical concepts, juggle multiple priorities and learn new skills. 

• Experience of platform technology is required. 

• Highly proficient in systems such as ServiceNow, Jira and Confluence. 

• Proven track record of working closely with technology vendors.
• Aptitude to articulate complex technical concepts in business language. 

What's Next:

We know applying for a role can be a nerve-wracking experience, so we endeavour to review each expression of interest within two weeks. If you are among selected candidates, we’ll be in touch to schedule a phone interview. In any case, we will keep you posted on the status of your application.

We want to remove all barriers to inclusion so if you need advice or support with your application, we’re here to help. Please reach out to [email protected] We also encourage you to let us know your pronouns at any point during the recruitment process.

The Manager, Contract Operations, is an integral member of UP&E, responsible for providing operational support to the UP&E APAC team across all categories (Toys & Hardlines, Fashion & Living and Food, Beauty & Care, Publishing). The primary focus will be driving operational excellence in the contract lifecycle, business development to drive growth, contract negotiations with key partners and to support both regional and country teams. We are looking for a true operational business partner to support all stakeholders (Legal, Finance, Controllership, Category, IT) to drive performance and execute business strategies. This is a high-profile role with regular exposure to senior and all levels of management. The qualified candidate must be able to multi-task and balance priorities on competing initiatives and be used to working within in a matrix organization. This position requires the individual to review and  process an extremely high volume of licensing deals.

This position will report to Los Angeles based Director, Contract Operations

Key Responsibilities

• Responsible for Contract Operations for UDX contracts globally with a special focus on the APAC region (Japan, Korea, Australia, New Zealand, Southeast Asia and India)
• Super-user of deal/revenue systems (Salesforce “CRM” and RightsLogic “RSG”).  Provide user training and services to category and other stakeholders
• Control point - ensuring compliance against deal guidelines, system data integrity (e.g. data inputted for drafting is complete; system data is consistent with signed contract) etc.
• End-to-end tracking of deals from deal memo to asset release / signed contract, including continual refinement of relevant reports – objective is to drive efficiencies and ensure the process is well controlled (including KPIs)
• Responsible for licensee profile creation and deal reconciliation in deal system to ensure accuracy for downstream processes
• Deal reporting – Refine existing and develop additional reports so the teams can manage their line of  business appropriately
• Ad Hoc projects / responsibilities within Operations as appropriate (e.g. Licensing Guidelines, Product Approval tracker)

A rare opportunity to be part of a unique SVOD service and play an integral role in the success of the brand across Asia Pacific, with a focus on Australia and New Zealand. The Marketing Manger will support the Marketing Director to interpret the overarching global brand strategy and execute campaigns that resonate locally to meet both DTC and B2B business objectives. Coordinating Hayu APAC’s ATL and BTL marketing activity, you’ll work across all aspects of marketing from events, activations, PR, content, partnerships to offline and digital media.

The successful candidate will be as passionate about reality TV as they are about marketing, combined with an eagerness to work in a digital, data driven business. A balanced creative and analytical mindset is required, alongside the ability to work in a fast-paced, dynamic environment.

If you worked here this past 6 months, here are some fun projects you might have been involved with:

• Talent tours with Jason Chambers, Whitney Rose, Heather Gay and Abbie Chatfield.
• Prime Video Channel’s Sweet Spot activation at SXSW Sydney.
• Hayu’s SXSW Sydney ‘We Get Reality’ event.
• Hayu FanFest London VIP program.
• Through-the-line campaign delivery for The Real Housewives of Beverly Hills.
• BravoCon Miami content creator program.

KEY RESPONSIBILITIES:

• Collaborate with the Senior Marketing Team in the creation and development of key tentpole marketing campaigns plus local pulse campaigns that meet KPIs.
• Tailor global campaigns and execute locally nuanced regional campaigns that meet specific territory business objectives.
• Develop media plans and execute all media deliverables.
• Work cohesively with the in-house PR and Social teams to create and execute key events including screenings, press tours and experiential marketing events.
• Collaborate in influencer/content creator activities internally and externally, including creation of briefs, identifying Creator selection, providing assets and assisting in content approvals.
• Collate post campaign analysis reports to understand impact and inform future campaigns.
• Manage the creative workflow that includes creative concepting, briefing, asset delivery and coordinating where required, with both in-house Creative teams and external Creative Agencies.
• Point person for multiple B2B partners across media, tech and telcos in order to co-create and execute effective marketing activity.
• Own and manage territory budgets including day to day financial management of POs and invoicing.
• Ensure local compliance for all marketing activity across responsible territories.
• Manage stakeholders, build collaborative relationships both internally (CRM, Performance Marketing, PR, Creative, Finance, Legal, Research, Content, Commercial and Product) and externally (Commercial Partners, Brand Partners and Agencies).
• Create presentations and pitches for both internal stakeholders and external partners.
• Support all other Hayu related ad-hoc and special projects.

This role sits in our Sydney-based APAC team, as part of a global marketing team. As this role requires working across multiple timezones at times (mostly UK, occasionally Canada or Asia), we offer flexible working with a hybrid approach

Job Title: Program Manager - Process Standardization

Location: Sydney - Preferable not mandatory

Job Type: Full-Time / Contract

About the Role:

We are seeking an experienced Program Manager to lead and coordinate the process standardization exercise across multiple subprograms within our client’s large-scale technology platform modernization initiative. This role is critical to ensuring consistency, efficiency, and alignment across the enterprise, driving the successful transformation of our technology infrastructure.

Key Responsibilities:

• Program Coordination: Oversee and manage the process standardization efforts across various subprograms, ensuring alignment with the overall modernization strategy.
• Stakeholder Management: Engage with key stakeholders, including senior management, subprogram leaders, and external partners, to ensure clear communication and collaboration.
• Process Improvement: Identify, analyze, and implement process standardisation to enhance efficiency and effectiveness across the technology platforms.
• Standardization Framework: Develop and maintain a comprehensive standardization framework, including policies, procedures, and best practices.
• Risk Management: Identify potential risks and develop mitigation strategies to ensure the successful implementation of standardized processes.
• Performance Monitoring: Establish metrics and KPIs to monitor the progress and impact of process standardization efforts, providing regular updates to senior management.
• Change Management: Lead change management initiatives to ensure smooth adoption of standardized processes across the organization.
• Training and Development: Provide training and support to subprogram teams to ensure understanding and adherence to standardized processes.

Qualifications:

• Education: Bachelor's degree in Business Administration, Information Technology, or a related field. A Master's degree is preferred.
• Experience: Minimum of 7-10 years of experience in program management, preferably with a focus on process improvement and standardization in a large enterprise environment.
• Skills:
• Strong project management skills, with a proven track record of managing complex, multi-faceted programs.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Analytical and problem-solving skills, with a keen eye for detail.
• Proficiency in project management tools and software.
• Knowledge of industry best practices and standards in process improvement and technology modernization.

Why Join Us:

• Impact: Play a key role in transforming our client's technology infrastructure and driving operational excellence.
• Growth: Opportunities for professional development and career advancement within a leading management consulting firm.
• Culture: A collaborative and inclusive work environment that values innovation and continuous improvement.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.