The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.

Key responsibilities include providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.

What you do

• Be the first point of contact on all issues relating to the international payment process.
• Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
• Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
• Interact with new and existing clients on inbound/outbound calls/emails.
• Escalate calls within the company if required in accordance with internal procedures.
• Follow up with clients in accordance with AML/CTF regulations. 
• Communicate effectively with internal departments when required i.e. Compliance. 
• Contact clients in a timely manner to confirm their transfers.
• Respond to client queries across all facets of the payment process including tracking funds. and coordinating responses with Operations and Settlements.
• Gain knowledge of and remain up to date on relevant legislation.

We’re looking for a Commercial Customer Success Engineer to drive the success of Procore’s strategic commercial customers. In this role, you’ll be the  product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful Commercial Customer Success Engineer you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. You’ll work in a highly collaborative, creative, and driven environment that values openness, optimism, and ownership. In this role, you’ll leverage your consultative-mindset and knowledge of the construction industry and Procore’s software platforms to provide clients with important recommendations on how to maximise the value of their Procore technology, and what other products they can benefit from. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. 

This role is based in Sydney, Australia and reports into Manager of Customer Success.

What You’ll Do:

• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Provide product roadmap and product release updates to your customers so that they can benefit from our leading-edge technology
• Drive in product demonstrations and coordinate multiple technical resources, both internal and external
• Provide the highest level of responsiveness and customer service and to your clients, through clear and effective communication
• Foster a positive team culture by supporting and mentoring your fellow Procorians
• Collaborate with all levels of the Procore organization to develop best practices and drive Procore’s evolution as a market leader
• Develop a mastery of Procore’s products, professional services, and industry best practices
• Up to 50% travel to client sites (may include domestic and international), industry events, and other Procore offices

What we’re looking for:

• 5+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 5+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Ability to work cross-functionally and collaboratively with multiple stakeholders on time-sensitive projects
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong systematic and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.

Stand Out Experience:

• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development, etc.) is a plus
• Previous experience as a  construction Project Manager, Site Super, Project Finance Manager, Estimator or Project Engineer preferred  

We are looking for a Customer Care Specialist to join our team. 
A Customer Care Specialist's role is to protect the financial wellbeing of our client's customers and minimise fraud losses. Customer Care Specialists achieve this by providing exceptional customer service when interacting with our client's customers through inbound and outbound phone calls as well as ensuring all alerts and necessary escalations of potential fraud cases are completed in a timely manner.

About the Role:

• Handle customer interactions via inbound and outbound calls, ensuring excellent customer service.
• Accurately and timely complete outputs from fraud detection systems, addressing all alerts and fraud cases as needed.
• Liaise with merchants, Visa, and internal departments to assist in the mitigation of fraud
• Proactively analyse transactional data to identify fraud trends and risks.

• Excellent Career Opportunity, Global Company, Extensive Growth Aspirations 
• Utilise Your Exceptional Customer Service Skills at Oaks Sydney Hyde Park Suites
• Hourly Rates: Monday - Friday: $25.80 p/h, Saturday: $31.23 p/h, Sunday: $37.47 p/h

Oaks Sydney Hyde Park Suites are looking for a full-time or part time Guest Service Agent who is passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

Newly rebranded and refurbished The Sebel Sydney Martin Place situated at the heart of Sydney CBD, is looking for a Part-Time Guest Service Agent to join their team in delivering Sebel signature service. 

What will you be doing?

• Deliver service excellence, from check in to check out and everywhere in between with a ‘nothing is too hard’ attitude.
• Be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program   

The Bar Manager at Mondrian Gold Coast is responsible for overseeing all aspects of the bar operation for a specific venue (Haven, LiTO or Haven Pool Club), ensuring the delivery of exceptional service standards, and creating an extraordinary guest experience.  The ideal candidate will have a passion for mixology, strong leadership skills, and a commitment to maintaining the luxury and sophistication that Mondrian is renowned for. 

The main duties of this role include:

Strategic Planning and Development

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Monitor and maintain inventory levels, order supplies, and manage vendor relationships.
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 

Bar/Beverage program Development: 

• Create and maintain an innovative, comprehensive and sustainable Beverage Program in line with Brand requirements and target audiences 
• Develop solid partnership with suppliers. Source and procure quality products, ensuring a well-balanced selection that caters to a range of preferences and budgets. 
• Monitor industry trends to keep the beverage program innovative and competitive

Operational Management: 

• Oversee the setup, execution, and breakdown of Bars, ensuring all logistics are handled smoothly. 
• Coordinate with internal departments such as catering and audiovisual to ensure seamless service delivery. 
• Recruit, train, lead and support the Bars Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution.

Job Description

Join our growing Real Estate Management Services team! We seek a driven candidate with recent experience in commercial property management. As a key player, you’ll oversee a diverse portfolio of North Shore assets, including commercial offices, industrial spaces, and retail properties. The objective is to strengthen client relationships, exceed expectations, and contribute to business success. 

You will successfully achieve this by undertaking the following key tasks:

• Handle daily tenant matters, address requests, and resolve issues.
• Maintain organized lease administration, financial procedures, and reporting.
• Oversee maintenance, repairs and compliance works.
• Manage rent collection, reconciliation, and arrears practices.
• Prepare operating and capital budgets, involving stakeholders.
• Oversee audits, negotiate leases, and liaise with solicitors for lease documentation.
• Maintain strong relations with stakeholders, specifically landlords and tenants.

The Category Manager is responsible for overseeing a specific category within the commercial brands portfolio, driving both strategic and operational success. This role involves developing long-term growth plans, managing daily operations such as range optimization, pricing, and supplier relationships, and collaborating cross-functionally to implement data-driven strategies. The Category Manager ensures category profitability and growth by leading market analysis, product lifecycle management, and fostering collaboration across teams.

Other responsibilities include: 

• Develop and implement category strategies aligned with business objectives, backed by market and competitor analysis.
• Conduct market research and analyse customer behaviour to stay competitive and identify growth opportunities.
• Optimize the product range by managing the lifecycle, introducing new products, and collaborating with suppliers to align with customer demand.
• Set pricing strategies, manage margins, and coordinate with marketing teams to drive promotions and engagement.
• Build and maintain strong supplier relationships, negotiate contracts, and ensure consistent product supply and alignment with strategic goals.
• Regularly track and report category performance, providing insights to guide strategy and ensure financial targets are met.
• Lead and mentor the team, setting goals, monitoring performance, and fostering a culture of development and inclusivity

The Venue Manager is responsible for overseeing all aspects of the Venue operations within the hotel, including team management, guest service, financial performance, and adherence to health and safety standards. This role requires a strong leader with excellent organisational skills, a passion for hospitality, and a commitment to delivering high-quality dining experiences. 

• Oversee the setup, execution, and breakdown of FOH, ensuring all logistics are handled smoothly. 
• Oversee the booking process with the Host team, coordinating with internal departments such as catering, housekeeping, and audiovisual to ensure seamless service delivery. 
• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily restaurant operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in tight collaboration with the Hotel’s F&B Management. 
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

• Work closely with the Director of Sales to maximise lead generation and conversion of MICE business in line with the hotel targets and strategy.
• Management of business from an agreed segment across certain markets, which could be corporate companies, Government, and / or entertainment.
• Maintain existing client/account base to ensure business is retained and developed where possible.
• Research new business for Sofitel Sydney Darling Harbour for new lead generation.
• Identify new business opportunities through any means.
• Conduct research to uncover opportunities focusing particularly on “desirable business” and/or “need periods”.
• Know competitor accounts and target businesses.
• Adequate follow up and follow through on all opportunities to win business for Sofitel Sydney Darling Harbour.
• Ensure adequate sales time is spent on communicating with clients.
• Providing market intelligence on a regular basis and understanding of competitor strengths weaknesses.
• Submit reports on sales activities, competitor information market trends and any new opportunities as required.
• Have a complete understanding of Sofitel Sydney Darling Harbour's sales and service vision, its products, services, presentation of brand, and rate structure to fulfil business objectives.
• Liaise with other Hotel Departments and within the Reservations, Conference and Events Department effectively.

Benefits, Rewards, Motivations

• Industry benefits worldwide on accommodation, dining and lifestyle services.
• Access to daily discounted coffee and Ambassador dinning menu. 
• A unique training platform to enhance your skills and knowledge. 

• Translation: Translate website content and CRM system interfaces from English to Japanese, ensuring accuracy, cultural appropriateness, and usability.

• Market Research: Conduct detailed research on the local Japanese-speaking market, analyze competitors' activities, identify business opportunities, and provide actionable insights tailored to specific regions.

• Lead Generation: Acquire leads through various channels, including online platforms, industry events, and networking.

• Relationship Management: Build and maintain strong relationships with clients through regular communication and follow-up, serving as their key point of contact.

• Client Support: Provide excellent customer service to clients, addressing their inquiries, concerns, and issues promptly and professionally.

• Cross-Functional Collaboration: Work with the marketing team to develop and implement strategies tailored to the Japanese-speaking market.

• At least 5 years of similar experience in the financial industry (consultation for candidates without experience available).

• Proven experience in winning awards such as President's Awards or achieving sales-related accolades.

• Previous experience at a consulting firm with the ability to share growth metrics or achievements for client accounts.

• Native Japanese speaker with fluent English communication skills.

• Experience with marketing research and analysis is preferred.

• Experience in customer service or client support is an advantage.

• Ability to work flexible hours to accommodate the Japanese market.

• Valid work visa for long-term employment, without the need for sponsorship.

• Positive, collaborative attitude and ability to work well in a team environment.

The Manager, Contract Operations, is an integral member of UP&E, responsible for providing operational support to the UP&E APAC team across all categories (Toys & Hardlines, Fashion & Living and Food, Beauty & Care, Publishing). The primary focus will be driving operational excellence in the contract lifecycle, business development to drive growth, contract negotiations with key partners and to support both regional and country teams. We are looking for a true operational business partner to support all stakeholders (Legal, Finance, Controllership, Category, IT) to drive performance and execute business strategies. This is a high-profile role with regular exposure to senior and all levels of management. The qualified candidate must be able to multi-task and balance priorities on competing initiatives and be used to working within in a matrix organization. This position requires the individual to review and  process an extremely high volume of licensing deals.

This position will report to Los Angeles based Director, Contract Operations

Key Responsibilities

• Responsible for Contract Operations for UDX contracts globally with a special focus on the APAC region (Japan, Korea, Australia, New Zealand, Southeast Asia and India)
• Super-user of deal/revenue systems (Salesforce “CRM” and RightsLogic “RSG”).  Provide user training and services to category and other stakeholders
• Control point - ensuring compliance against deal guidelines, system data integrity (e.g. data inputted for drafting is complete; system data is consistent with signed contract) etc.
• End-to-end tracking of deals from deal memo to asset release / signed contract, including continual refinement of relevant reports – objective is to drive efficiencies and ensure the process is well controlled (including KPIs)
• Responsible for licensee profile creation and deal reconciliation in deal system to ensure accuracy for downstream processes
• Deal reporting – Refine existing and develop additional reports so the teams can manage their line of  business appropriately
• Ad Hoc projects / responsibilities within Operations as appropriate (e.g. Licensing Guidelines, Product Approval tracker)

This key position is a member of Visa’s AUNZSP Sales team and dedicated to one of our most strategic clients. The role is responsible for excellence in delivering the program of work associated with the partnership,  and all aspects of the sales operating model, including governance and performance management.

The role requires strong commercial, communication and program governance expertise, underpinned by a solid knowledge of financial services and payments. The role will report directly to the partnership Vice President, and will work collaboratively across the broader Visa team, including Marketing, Consulting and Analytics, Product, Value Added Services, Client Services, Client Inventive Operations, and more.  

The role will also act as a point of liaison between the partner and Visa, with responsibility for the project management of a wide range of partnership initiatives, ensuring that key milestones are achieved, and that issues and risks are identified and monitored.

In this role you will:

• Lead the execution of the partnership operating model (incl. the governance and operations meetings and processes we use to run account) both internally and with the client
• Manage the tracking and delivery of partnership contract obligations, including responsibility for volume forecasting, incentive calculations and payments.
• Monitor, track and report on business performance scorecard metrics
• Liaise with internal and external stakeholders to respond to ad-hoc requests (including finance, product, marketing, strategy)
• Develop processes and program templates for responsibilities such as incentive activity plans, project management and tracking, issue resolution, risk management and stakeholder management.
• Manage the documentation and recording of all program activities, and management of reporting.
• Use reporting tools to monitor portfolio activities and regularly brief business leadership on the performance and status of initiatives.
• Assist with the coordination of executive immersion programs and study tours
• Ensure compliance in accordance with Visa financial controller processes and procedures.
• Ensure team compliance with internal client relationship management processes, procedures and tools.
• Consistently follow Sales Operations practices and participate in the Sales Operations Practice to uplift the client governance frameworks and operations models across AuNZSP  

This role is integral to ensuring this strategic partnership is positioned for future success, and that our joint partnership strategies are executed with excellence. This is an opportunity to make a significant impact in supporting the partnership through a period of exciting growth and underpinning the delivery of a range of next generation payments solutions and customer experiences

We’re looking for a Commercial Account Manager to join Procore’s Sales team. In this role you’ll serve as the main point of contact for existing strategic mid-size accounts while also leveraging your understanding of Procore’s products and processes to maximize renewals and expansion. You’ll collaborate with Customer Success, other Sales members, and Solution Specialists to maintain and expand our customer revenue base. 

This position is based in Sydney, Australia. We’re looking for someone to join our team immediately.

What you’ll do:

• Serve as the main point of contact for your geographic based territory by preserving and developing the customer relationship, highlighting the value of Procore and its product suite, and deepening the customer’s attachment to Procore
• Work cross functionally with Inside Sales Reps, Product Solution Specialists, and Customer Success Engineers to drive product adoption, ensure customer retention, drive increased spend on existing products (upsell), and lead attachment to new products (cross-sell)
• Research accounts, identify key champions, generate interest, and obtain business requirements
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested
• Pursue and increase knowledge of key competitors to ensure that our value proposition is effectively communicated to customers
• Manage and maintain accurate leads, opportunities, and account information within Salesforce.com
• Achieve or exceed monthly and quarterly targets
• Coordinate internal resources to solve client’s issues and execution of service agreements
• Periodic travel to client onsite visits

What we’re looking for:

• 5+ years of demonstrated successful software sales, preferably B2B5
• Experience using a consultative, solution-based sales methodology desired
• Proven record of success in an inside sales based selling model
• Ability and resilience to work in a fast-paced sales environment
• Ability to develop trusted relationships
• Post-sale revenue expansion experience preferred
• Experience with CRM and opportunity management systems, preferably Salesforce.com
• Proven ability to develop and manage pipeline and forecasting

• Develop good working relationships with client project management team and internal cost management team
• Gain a good understanding of the processes, tools and best practice templates used to meet our deliverables.
• Gain a good understanding of the terminology and ways of working within the retail sector.
• Providing client with cost advice for budget purpose including cost planning of upcoming projects   This may include site walks within NSW.
• Clearly understand our scope of service and carry out commission management functions at project level.
• Assist with the commission management of our commissions to assist in the successful delivery of our services.
• Integrate with full cost management and project management teams in NSW and support when required.
• Work independently and take responsibility for deliverables.
• Line management and mentorship.

The role:

In this newly created role, you will spearhead and lead our acquisition focus in the ANZ market for our industry leading Transport Management System (TMS). 

Established over 18 years ago in the Australian market, TransVirtual is a fully integrated platform connecting agents, carriers, and logistic businesses all over the globe. Its strength is in its simplicity and scalability, as well its ability to integrate multiple carriers for a full 360-degree view of your logistics business.   

This role is of strategic importance to open pathways to introduce our technology with transport and logistics companies all over ANZ. You will have a background in sourcing new business opportunities be it over the phone and face to face; and have extensive experience with negotiating high level deals that may be complex in structure.

Having knowledge of the logistics industry will be a huge benefit, but most importantly your ability to understand quicky the relationships and connections to unlock deals will be paramount. Because of the nature of these partnership opportunities, networking, connecting with key decision makers and having a presence online and in person at key events will play an important role in your success.  

In support, we have a resourceful and dedicated team with decades of experience in the logistics space. As we are making in-roads into this market, this role represents a unique opportunity to make your mark and help grow this exciting technology abroad.    

Your key stakeholders will be our Head of Sales and General Manager. 

Why you will love this role:

• Become a sales leader in a brand-new market: We have a robust plan to expand further in the ANZ market, to connect our platform to businesses in the ANZ market. Get in the door early to grow within the ranks of a fast paced and growing organization.   
• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience.  
• Drive your initiatives to success: a large part of this role will you bringing your own ideas and experiences to meet the needs of our acquisition targets. As a business we thrive on everyone’s initiative to grow the business. 
• The team is built on accountability and trust: we have built our foundations on a Charter of Culture to support the team to meet milestones, drive to better performance and have open and honest communication…. always
• Friendly, remote team: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 4+ years’ experience in a business development role. 
• Adept at sourcing and following up opportunities to meet sales targets.
• Excellent communication and negotiation skills
• Experience in managing a contact pipeline – CRM updates (we use HubSpot)
• Networking experience to connect with business owners and managers. 
• A proven talent for opening doors and negotiating strategic deals.
• Ability to think and act fast as directions change to meet sales quota 
  
  

Desired Skills:

• Marketing university degree or equivalent – maturity in your thinking is what we are after
• Understanding/experience of the logistics sector / SaaS businesses
• Excellent communication and negotiation skills – find and close deals.
• Ability to connect with a range of customers and finding key buying habits of prospects
• Great team player who understands the importance of working together to meet a common goal.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!

Main Duties & Responsibilities:

• Lead and oversee the Front Office teams to deliver outstanding and personalised guest services, ensuring all guests receive a warm and courteous welcome. 
• Supervise and support front office teams, providing mentorship and coaching to enhance performance.  
• Act as the primary contact for guest inquiries, complaints, or special requests, handling each interaction with care and efficiency to maintain guest satisfaction.  
• Oversee daily operations, ensuring seamless coordination between Front Office, Concierge, Guest Services, Housekeeping, and other departments.   
• Support the Front Office Manager in staff training, ensuring team members are aligned with Mondrian’s values of bold creativity, fairness, and personalised service.  
• Monitor and manage Accor Live Limitless, Accor Plus and Dis-Loyalty membership programs during your shift. Ensure accurate application of membership benefits and assisting guests with any membership related inquiries or issues.   
• Monitor guest feedback and reviews, taking action to continuously improve service delivery and guest satisfaction.  

• Nurture your designated territory to maintain a healthy pipeline of opportunities
• Use a combination of cold outreach techniques - phone, email and walkins - to book face-to-face meetings with restaurant owners/decision makers
• Take a consultative approach in face-to-face meetings to determine the right SaaS solution that best meets their needs
• Work seamlessly with our Customer Success team to ensure new acquisition signings are handed over in a timely and efficient manner
• Use our technology stack (Salesforce, DocuSign, Aircall, Slack & Google Workspace) proficiently to become more organised and effective in your role
• Continuously educate yourself on the competitive landscape and overall hospitality industry, to best determine how to position Quandoo in the market 

Pullman Sydney Airport is currently seeking a Full Time Front Office Assistant Manager to join our luxury property boasting 229 rooms, an Executive Lounge, Mobius Bar & Grill and 4 versatile conference rooms. Reporting directly to the Front Office Manager, our Assistant Manager is primarily responsible for ensuring a high level of guest service at all times across the hotel.

• Acting as a role model for the Front Office team.
• Drive loyalty sign ups in line with AccorHotels regional targets, Hotel specific targets and associated initiatives.
• Leading by example when attending to guest requests, being proactive and resourceful.
• Taking initiative to ensure that interactions with our guests are positive and productive.
• Providing guidance, supporting training and leading the team 
• Actively resolving guest complaints and challenges
• Assisting with check-in and check-out of guests, ensuring all procedures are adhered to.
• Assisting other areas of the hotel during peak times when needed
• Being responsible for the health and safety of all patrons, guests and staff members.
• Maintain a high level of personal presentation as an ambassador for the hotel
• Always upholding Accor and Heartist values & Pullman brand standards

Our team is looking for a senior project manager to deliver a mix of retail and Commercial Developer projects.

• Authority approvals – to seek approval (CDC or DA), before start of works on site. Liaise with certifiers/ consultant/ builders to get all docs. (submit the CDC application online and engage town planners to submit DA applications)
• Document management system – all design docs, meeting minutes are recorded and distributed via a software by Procore. (take live Minutes in Procore`s templated software)
• Design – Liaise with Planners , engage external arch, traffic planners & structural designers to finalize drawings.
• Tendering – Scope finalization, based on feasibility walks, Liaise with T&T cost mangers - to prepare cost plans, tender docs, tender briefings/tender walks, interviews and award.
• Construction coordination(with external stake holders) – Liaise with Fit out builder, novated arch & structural designers; mechanical, refrigeration and electrical contractors; nominated security, signage & IT contractors
• Construction coordination(with internal stake holders) – Liaise with property team, design/planning team, finance team
• Finance – forecast cashflow, assess payment claims and variations
• Safety – safety observations to be raised and encouraged with the builder(additionally, engaged external safety auditors to review safe practices on a monthly basis)
•  

Our team is looking for a senior project manager to deliver a mix of retail and Commercial Developer projects.

• Authority approvals – CPM need to seek approval (CDC or DA), before start of works on site. Liaise with certifiers/ consultant/ builders to get all docs. (submit the CDC application online and engage town planners to submit DA applications)
• Document management system – all design docs, meeting minutes are recorded and distributed via a software by Procore. (take live Minutes in Procore`s templated software)
• Design – Liaise with Planners , engage external arch, traffic planners & structural designers to finalize drawings.
• Tendering – Scope finalization, based on feasibility walks, Liaise with T&T cost mangers - to prepare cost plans, tender docs, tender briefings/tender walks, interviews and award.
• Construction coordination(with external stake holders) – Liaise with Fit out builder, novated arch & structural designers; mechanical, refrigeration and electrical contractors; nominated security, signage & IT contractors
• Construction coordination(with internal stake holders) – Liaise with property team, design/planning team, finance team
• Finance – forecast cashflow, assess payment claims and variations
• Safety – safety observations to be raised and encouraged with the builder(additionally, engaged external safety auditors to review safe practices on a monthly basis)
• Reporting systems used by Client – Zircon, Asana, SAP and Smart Sheets

The Opportunity:

Flywire is looking for a motivated and hardworking Account Manager to help with the delivery and execution of our solution to Small-to-Medium (SMB) partner institutions. This individual will execute scalable, efficient strategies to continuously improve and expand our client engagement to retain & maximise the value of these partnerships.

Key Responsibilities:

The SMB Account Manager (AM) utilizes data to understand, at scale, client profiles, needs & goals. They use this knowledge to ensure Flywire products and services are helping the client be successful. The AM executes scalable, efficient strategies designed to increase Flywire’s effectiveness on campus while providing accurate and timely issue resolution. They effectively communicate with client stakeholders through a mixture of data-led, targeted campaigns as well as direct engagement, in keeping with the long-tail strategy. 

AMs have a thorough understanding of Flywire products and services. Because AMs come to know their regional market & EDU sub-industries so well, they are able to identify additional ways that Flywire can serve certain account(s). In partnership with the Sales team, they ensure the client understands the further success that can be achieved with the appropriate, additional Flywire products and services. In doing so, the SMB Account Manager will:

• Protect and grow existing accounts by executing a scalable account management strategy

• Utilise data to systematically identify new revenue opportunities through existing products

• Collaborate with Sales to close new product opportunities which further unlock an account’s potential

Additional duties of the an SMB Account Manager:

• Support the execution of new client onboardings & new product deployments

• Work collaboratively with Client Operations to resolve operational challenges 

• Represent Flywire in webinars and in-person events as needed

• Be an active contributor to the development of the team, providing ‘on the ground’ insight

• Supporting the onboarding of new team members

• Contract renewals

The Pool Club Manager is responsible for overseeing all aspects of Haven Pool Club operations within the hotel, including staff management, guest service, financial performance, and adherence to health and safety standards. 

Main duties include:

• Develop and implement a comprehensive event strategy that aligns with the hotel’s brand and business goals. 
• Identify and establish partnerships with local vendors, suppliers, and event planners to enhance service offerings. 
• Manage daily Pool Club venue and Bar operations, including opening and closing procedures. 
• Analyse & forecast future activity and implement activations to fill the revenue opportunities and effectively yield to ensure the greatest profit possible when booking all function spaces and accommodation. 
• Monitor financial performance, analysing reports to track revenue, costs, and profitability in collaboration with the F&B Leadership team.
• Recruit, train, lead and support the FOH Team Members, fostering a culture of excellence and collaboration. 
• Develop and implement training programs to enhance the team’s skills and knowledge in event planning and execution. 

The role:

In this newly created role, you will drive our acquisition focus in the Australian and New Zealand market for our industry leading Transport Management System (TMS). It is focussed on primarily new business development, with a focus on spending time across ANZ visiting prospects to boost engagement by establishing relationships.

Established over 18 years ago, Transvirtual is a fully integrated platform connecting agents, carriers, and logistic businesses all over the globe. Its strength is in its simplicity and scalability, as well its ability to integrate multiple carriers for a full 360-degree view of your logistics business.   

This role is of strategic importance to open pathways to introduce our technology with transport and logistics companies across Australia and New Zealand. You will have a background in sourcing new business opportunities be it over the phone and face to face; and have extensive experience with negotiating high level deals that may be complex in structure. As a business development leader, it is expected you will be relentless on the phone, building a pipeline of opportunity to see clients in person to secure their business.

Having knowledge of the logistics industry will be a huge benefit, but most importantly your ability to understand quicky the relationships and connections to unlock deals will be paramount..  

In support of your efforts, we have a resourceful and dedicated team with decades of experience in the logistics space. As we are making in-roads into this market, this role represents a unique opportunity to make your mark.    

Your key stakeholders will be our Head of Sales and General Manager.

Why you will love this role:

• Become a sales leader in a growing market: We have a growing list of customers in the Australian and New Zealand markets and looking to expand into more sizable Enterprise level deals in an industry that is growing and evolving rapidly.
• Join a dedicated and experienced team: you’ll work alongside a dedicated and experienced team who have carved out a solid reputation for operational experience.  
• Drive your initiatives to success: a large part of this role will have you bringing your own ideas and experiences to meet the needs of our acquisition targets. As a business we thrive on everyone’s initiative to grow the business.
• The team is built on accountability and trust: we have built our foundations on a ‘Charter of Culture’ to support the team to meet milestones, drive to better performance and have open and honest communication…. always
• Friendly, with a global presence: we are a fun team, largely based in Australia, but also Philippines, India, USA, and Pakistan. You’ll get the chance to collaborate with multiple teams who are all inclusive and open.

Essential Skills / qualifications:

• 4+ years’ experience in a business development role.
• Adept at sourcing and following up opportunities to meet sales targets.
• Excellent communication and negotiation skills
• Experience in managing a contact pipeline – CRM updates (we use HubSpot)
• Networking experience to connect with business owners and managers.
• A proven talent for opening doors and negotiating strategic deals.
• Ability to think and act fast as directions change to meet sales quota
  
  

Desired Skills:

• Marketing university degree or equivalent – maturity in your thinking is what we are after
• Understanding/experience of the logistics sector / SaaS businesses
• Excellent communication and negotiation skills – find and close deals.
• Ability to connect with a range of customers and find key buying habits of prospects.
• Great team player who understands the importance of working together to meet a common goal.

About TransVirtual:

TransVirtual is a modern SaaS business, delivering industry-leading logistics solutions. 

Inspired by his family’s involvement in the transport industry, our founder set out to build a truly configurable Transport Management System (TMS) that could adapt to the diverse needs of this sector. We’ve built on our unique selling point of configurability by developing a deep network which allows transport businesses to process more data, more effectively, through extensive integrations. 

Today we have evolved our product set beyond TMS and offer a complete logistics solution, expanding beyond Australia into New Zealand, USA and Canada.

Our culture is constantly evolving, and we ensure strategic alignment through clear goals set using OKRs. We thrive on positive, consistent, and collaborative communication, necessary for a remote first business. We support that through fortnightly all hands meetings and Quarterly Workshops including Retros.

We’re always looking for outstanding candidates to join us as Technology, Logistics and Growth experts. So, if you’re excited by this opportunity, we’d love to hear from you!