What you get to do in this role:

• Profound knowledge and experience in managing and exceeding Support KPIs and critical Technical Support Metrics including Customer Satisfaction, Time to Relief/Resolution (TTRf/TTR), reducing backlogs., increasing efficiency, and implementing/upholding change management, etc.
• Responsible for People Management, including hiring, improving productivity, promoting employee morale, allocating and utilizing resources efficiently, motivating teams, and managing attrition and training.
• Participate in and provide oversight to Change Management as it relates to Customer and Technical Support.
• Own and bring to conclusion customer escalations by working with cross-teams in Support, Development, and Operations teams
• Drive daily case management success from detection to resolution and dissatisfaction issues for customer accounts leading to ongoing enhanced customer experiences.
• Represent the Platform, Product and ServiceNow effectively with internal and external customers.
• Manage major operations outages and communications to the customers.
• Participate in weekend and holiday on-call rotation as required.
• Evaluate current processes, technology, and organizational skills to identify areas of improvement and opportunities for advancement. 
• Lead by example to cultivate and maintain a culture built on teamwork, collaboration, and customer focus.
• Manage to the company’s and department’s vision, goals, mission and values.

The Security Support Analyst would be responsible for the day-to-day Cyber support of the Leidos Airborne Solutions environment, associated services, and applications.

The objective of this position is to provide Cyber support and services aligned to Leidos Airborne Solutions business requirements.

Primary Role

• Proactively manage and monitor cyber security threats to systems with Leidos Airborne Solutions
• Use available Cyber tools and processes to prevent, identity and respond to Cyber threats.
• Ensuring alignment with IT frameworks including ASD Essential Eight and ISM
• Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the ITIL software system.
• Attend regular team meetings.
• Provide Status updates to IT Management.

Secondary Role

• Receive and respond to incoming calls, and/or e-mails.
• Support other IT team members when required.
• Forecast and plan for future requirements.
• Deliver all project tasks on agreed time within agreed scope.
• Contribute ideas to assist the team in reaching its strategic objectives.

The Infrastructure Support Analyst would be responsible for the day-to-day administrative support of the Leidos Airborne Solutions environment, associated services, and applications.

The objective of this position is to provide IS support and services aligned to Leidos Airborne Solutions business requirements.

Primary Role

• Escalation and triage point for all incidents
• Provide operational checks of all error logs and successful backups. Apply remedial action or by delegation for any problems identified.
• Provide administrative support for server and backup infrastructure.
• Collaborate with IS staff and third parties to ensure efficient operation of Infrastructure
• Ensure IT compliance standards and frameworks are adhered to (ASD Essential 8, etc)
• Support BCP and DR initiatives.
• Communicate support actions, activities and schedules with all responsible parties in relation to jobs in progress and recorded in the Helpdesk software system.
• Comply with full change management process and procedures.
• Maintain change control documentation and standards.

• Provide personalised service and a memorable experience for our guests – every guest, every interaction, every day.
• Be an advocate of ALL: Accor’s loyalty program to non members
• Checking guests in and out Maintaining accurate guest accounts
• Taking bookings, providing helpful information & entering reservations
• Answering guests queries in a timely and efficient manner.
• Addressing guest requests and handling guest complaints in a positive manner.
• Liaise with inter departments to assist guest and advise of room moves
• Roster includes working morning, afternoon, evening and overnight shifts
• Upsell the Food and Beverage department and serve barista coffee and beverages

We are currently looking for Data Centre Technicians to join the facilities team which operates on a 24/7 basis.

Based in our P2 facility in Perth, the purpose of this role is to support the Facility Management team with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service.

The successful candidate will be required to work a 4 – 5 – 5 rotating shift roster with day shifts from 7am - 7pm and night shifts from 7pm - 7am.

Key Responsibilities include:

• Delivery of cabling needs, electrical and data, to customer racks and areas
• Attend to remote Hands Request
• Assist with the maintenance of all core electrical and mechanical systems
• Ensure that facility problems are identified and resolved in a timely manner.
• Manual handling

From time to time, during shifts there may be travel between sites as required.

This is a fantastic opportunity for someone looking to launch their career in the Data Centre industry. On the job and external training will be provided for the successful c

We are currently looking for a passionate Data Centre Technician to join our highly skilled P1 facilities team.

The purpose of this role is to support the Facility Manager with the day-to-day operations of the data centre by providing high quality & efficient technical maintenance and customer service. 

Key Responsibilities include:

• Assist with customer equipment and installations
• Delivery of cabling needs, electrical and data, to customer racks and areas
• Attend to Remote Hands Request
• Assist with the maintenance of all core electrical and mechanical systems
• Ensure that facility problems are identified and resolved in a timely manner

• AM & PM shifts
• Surry Hills - Close to Central Station - Onsite Parking
• Join a Not-For-Profit, Values based organisation

Gertrude Abbott Aged Care & The Sister Anne Court are homes with 168-beds offering exceptional care to all our residents. Situated in Surry Hills, we offer a home-like environment where residents and staff are treated with compassion and respect.

Currently, we are looking for experienced & passionate Personal Carer Assistants to join our team. As part of a dedicated team who work hard to create a safe, home like environment you'll be responsible for:

• Assisting with personal care such as showering & dressing
• Supporting with day to day tasks such as eating and social activities
• Working with clinical staff to ensure care & medication plans are followed
• Maintaining documentation & working as part of a team to ensure our residents' health and well-being are optimised; and
• Providing high quality service to families and the community.

To be successful in this role you'll need:

• A genuine passion for providing high quality care to the elderly.
• Great communication & team work skill.
• Flexibility & the ability to adapt to change; and
• A Certificate 3 in Aged Care (or equivalent) essential 
• Must be fully vaccinated for Covid-19

Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services, retirement living and across NSW and SE QLD. Together, our team of over 4900 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day. 

 Why you'll love working with us:

• An opportunity to build a career with a successful growing values-based organisation;
• Be part of a supportive and inclusive 'people first' culture; and
• Great salary packaging opportunities and other benefits.

So, if you're looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we'd love to hear from you. Please apply online now.

Please note that pre-employment checks (including NDIS Workers Screening Check) will be completed for all preferred candidates before an Offer is made.