The Position:

We have an exciting opportunity to join our In-Work Support Coach team in Midland. If you’re looking for work with purpose that has that ability to change peoples’ lives for the better, we want to hear from you. The right person has great opportunity for career progression within the team.   

The InWork Support Consultant’s role is to support our clients once they have a job, and work with employers, ensure long-term sustainable employment. 

On a typical day as an InWork Support Coach you might be:  

• Ensuring all placed clients are supported and contacted, at least fortnightly; 
• Identify areas where alternative or additional training is required and facilitate this support where appropriate;  
• Tracking all placements and maintaining up-to-date records; 
• Providing on the job support to participants and employers to ensure Participants maintain sustainable and ongoing employment; 
• Liaising with employers, clients, and other team members to assist clients to maintain their employment;  
• Assisting with management of claims; 
• Escalating risks or concerns through appropriate channels; and 
• Ensuring our clients, employers and those we work with, receive exceptional service at every stage of the process.  

You will be working with a vibrant, collaborative and goals focused team of employment services professionals from diverse backgrounds, who are all seeking to have an impact in the diversity and inclusion space. 

You will support vulnerable members of the community by acting as an advocate and role model. On a daily basis, you will be...

• Evaluating, developing and delivering evidence-based support plans 
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Work collaboratively within a multi-disciplinary team

About You

To be successful you will have:

• Registration as a Suitable or Core NDIS Behaviour Support Practitioner 
• Completed a degree level qualification as an allied health professional or related field (Eg. OT/Speech/Social Work/Psychology)
• Experience creating, implementing and/or reviewing behaviour support plans
• A genuine passion for working in the Disability sector

What's in it for you?

As you support many, we support you! We offer:

• Flexibility – Choose your hours and days 
• Excellent remuneration – Generous base + car allowance + phone + laptop + salary packaging (inc. novated leasing)
• Work-life balance – Ability to work from home, office/clinic + out in the community
• Career progression – Access to professional development and career growth opportunities within Ability Action Australia and our parent company, MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to our clients

Does this role excite you?  Then, I'd like to hear from you!

Click on the APPLY button OR call me - Carla Morris - on 0430 652 332 OR email me at [email protected]. If your resume is not quite up-to-date, you can add me on LinkedIn for a more informal conversation - https://www.linkedin.com/in/carla-morris-52590138/

The business is expanding as our customers grow, and we are seeking more enthusiastic people to join a team who is committed to doing their best work every day guided by our values – Care, Accountability, Teamwork, Integrity and Excellence.

We are seeking experienced Customer Service professionals to join our team on a casual basis. You will play a key role in delivering an innovative and effective service across the business.

Key Responsibilities include, but are not limited to:

• Outbound contact with specialists and medical clinics to obtain medical records on behalf of clients.
• Writing accurate case notes in the medEbridge platform
• Data entry and ad hoc administrative duties where required.
• Meeting and exceeding customer service expectations

A full position description is available upon request from HR on [email protected]

You will support vulnerable members of the community by acting as an advocate and role model. On a daily basis, you will be...

• Evaluating, developing and delivering evidence-based support plans 
• Developing meaningful goals and practical strategies utilising a positive behaviour support framework, and with a commitment to eliminate restrictive practices
• Building the knowledge, capacity and strengths of those who support participants in their lives - family, carers, friends, etc
• Work collaboratively within a multi-disciplinary team

About You

To be successful you will have:

• Registration as a Suitable or Core NDIS Behaviour Support Practitioner
• Completed a degree level qualification as an allied health professional or similar related field (Eg. OT/Speech/Social Work/Psychology)
• Experience creating, implementing and reviewing behaviour support plans OR
• Experience working professionally and/or personally with disability and challenging behaviours
• A genuine passion for working in the Disability sector

What's in it for you?

As you support many, we support you! We offer:

• Flexibility – Choose your hours and days 
• Excellent remuneration – Generous base + car allowance + phone + laptop + salary packaging (inc. novated leasing)
• Work-life balance – Ability to work from home, office/clinic + out in the community (New office now open in Preston)
• Career progression – Access to professional development and career growth opportunities within Ability Action Australia and our parent company, MedHealth
• Passionate and uplifting culture – You will be part of a purpose and values driven team focused on delivering outstanding service to our clients

Does this role excite you?  Then, I'd like to hear from you!

Click on the APPLY button OR call me - Carla Morris - on 0430 652 332 OR email me at [email protected]. If your resume is not quite up-to-date, you can add me on LinkedIn for a more informal conversation - https://www.linkedin.com/in/carla-morris-52590138/

Oaks Broome Hotel and Oaks Cable Beach Resort are looking for casual Guest Service Agents who are passionate about providing excellent customer service to join the team.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, from smooth check-ins and check-outs to insights on the local attractions and eateries, you will be remembered for your superb customer service and positive energy. 

Responsibilities include:

• Welcome and check in guests
• Communicate professionally
• Make bookings
• Assist guests during their stay

• Permanent Part-time minimum of 15 hours per week based on 4-5 days of availability Mon-Fri (Multiple positions)
• $69,746 per annum (pro rata) plus Superannuation
• Join the Community Health & Wellbeing Team

Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.

The Direct Care Worker position works with clients and their carers to achieve their identified goals, enhance independence, optimise quality of life and help them to continue to live their lives the way they choose.

The role provides support to clients in the areas of domestic assistance, respite care, personal care, in a respectful, flexible, and client-centred manner.  

Direct Care Workers assist clients within their homes and in the community and will be working both autonomously and in a team environment.

We deliver services under the Home and Community Care Program for Younger People (HACC PYP), Commonwealth Home Support Programme (CHSP), and Home Care Package (HCP) Services to assist eligible clients.

What you’ll be doing:

• Direct Care Work: This role involves performing various tasks, often related to assisting individuals in their homes. This includes:

• Household tasks such as assisting with light house cleaning, laundry, mopping, vacuuming, and maintaining a safe living environment.
• Providing Transport support such as assisting with shopping or attending appointments.
• Personal Care such as helping with hygiene support, bathing and dressing.
• Light Meal Preparation.
• Supporting independence and safety including monitoring the wellbeing of clients.
• Proving Respite care within the community or in the home, allowing caregivers to take a break from their caring responsibilities.

The skills and experience you’ll bring to the role:

• Knowledge of the issues confronting people who are aged and/or people with disabilities in their home or in the community.
• Ability to foster positive and respectful relationships with clients, respecting cultural values, beliefs and individual choices.
• Ability to establish and maintain positive working relationships with clients and their families and be responsive to their needs.
• Good communication skills and ability to gain the confidence of clients.
• Excellent customer service skills where the clients’ best interests are the focus.
• Ability to adapt and respond effectively to the evolving needs of clients.

Required Certifications & Qualifications:

• Completion of Certificate III in Individual Support (previously Aged Care or HACC)
• Current Level 2 First Aid Certificate or wiling to obtain.
• Current full Australian Driver’s Licence and access to a reliable, registered, comprehensively insured vehicle.

For any enquiries, please contact Judy Leonard on [email protected]. position, for this position please click in the “Apply” button below.

Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values:

We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.

We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.

We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.

All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.

We offer a competitive salary package, professional development opportunities, and a supportive work environment.

A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds to apply.

All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check along with answering the mandatory application questions.

• Join our Technology Engineering team where you will provide IT support across our group of businesses 
• Be part of a culture that celebrates, respects and supports you for you! 
• Great benefits on holidays, insurance, vehicle servicing, car rentals and accommodation 

What You’ll Do 

We currently have a permanent full-time opportunity for a Service Desk Analyst to join our Technology Engineering team where you will be the first level of support for any IT related matters across the NRMA Group. There is a strong focus on delivering exceptional service to our internal customers and ensuring tickets are resolved within the agreed service levels. The Service Desk Analyst is is to ensure all the required triaging is complete and captured before escalating any IT related matters to the relevant group. 

This role will be based from our Sydney Olympic Park and Sydney CBD offices.   

Specifically, your key responsibilities include: 

• Respond to all phone calls and tickets raised in the ITSM system within an acceptable time  
• Record all call and emails in ITSM call logging software 
• Ensure all tickets raised include all required information and escalating any tickets that cannot be resolved at first level to relevant support groups 
• Update customer of current status of support issues while providing a high level of customer service 
• Update Service Desk team leader before SLA expires in relation to logged support issues 
• Provide setup and support to end users including laptop/desktop, mobile phone, tablets and adhoc queries 
• Support the configuration of existing business applications on the Standard Operating Environment (“SOE”) 
• Research and provide information on technology issues to the team and other support groups 
• Monitor application performance and investigate failures and exceptions within the SOE procedures  
• Provide regular status update of daily operations and other relevant events related to the service desk 
• Create and update knowledge base, FAQ and procedures related to systems, services or applications.  

What You’ll Bring 

• Successful completion of an ITIL Foundation or equivalent certificate level qualification (preferred but not essential) 
• 2 years’ experience in providing technical support to a broad range of users in the corporate environment 
• Sound understanding of the IT infrastructure and systems operated by the Company 
• Intermediate to advanced understanding and skills with Office 365 applications 
• Comprehensive knowledge of Microsoft applications 
• Experience in supporting Avaya phone system; Microsoft Azura; Microsoft 365 certification and Jira Service Management (preferred not essential) 
• Good analytical skills combined with the ability to troubleshoot and resolve technical issues 
• Developed written and verbal communication skills 
• High degree of organisation and time management skills with the ability to prioritise 
• Attention to detail. 

Amazing benefits are yours! 

• Initial training will be provided upon commencement to support you in this role 
• ‘ME' day - one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year. 
• Flexible work options with an inclusive environment where everyone is respected and valued for who they are and their unique contribution 
• Great employee benefits – including discount on all NRMA insurances, free roadside assistance and much more! 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Access to exclusive member marketplace benefits - including discounts on fuel, movie tickets, attractions & experiences, cafes & restaurants and many more 
• Reward and recognition for great contributions to the team 

We thank you in advance for your application.  The successful candidate will be subject to a mandatory pre-employment screening process.  

At the NRMA inclusion and diversity are part of our DNA. Together, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices of our employees. It fuels our innovation, promotes flexible ways of working and connects us closer to our members and the communities we serve. 
 
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes.