Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

What it means to be a part of our team: 

• Fully paid comprehensive training: We will take you through our 5 week training period, where we teach you everything from Telstra products, customer handling and troubleshooting techniques 
• Learn while you earn: You will be eligible to complete a Cert III in Business, during work hours, fully paid by us 
• WFH Options: After you've practised what we teach, you can work from home 2 days per week 
• Internal Career Progression: Be supported by our development programs, providing you the opportunity to grow and progress within our business
• Be a part of the TSA Way: You'll be rewarded, recognised and a part of a business that knows how to have fun! Play ping pong on your lunch break, attend team events, work amongst like-minded people where you're guaranteed to make great mates 

What you'll do:

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution
• Provide expert advice and troubleshoot technology faults that customers might be facing
• Provide empathy and understanding to your customers through effective communication skills
• Take ownership, have confidence in your ability to de-escalate any customer grievances 
• Be available when our customers need us, flex to the hours that are required

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Albury and Wodonga area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

Who you are?

Lyka is growing quickly, and no two weeks are the same. You will partner with each of the leads in each organisation to help us grow in headcount and also scale our culture and processes.

You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

What you will do?

• Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
• Moderating interactions on our existing social media accounts (Insta, Facebook, Pinterest, LinkedIn & Tiktok) to grow our following and maximise the level of engagement with our brand
• Working along side our Community and Social Media Manager, Marketing and broader team with regards to customer insights and feedback on interactions
• Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
• Help identify opportunities to accelerate the growth of our communities
• Ensuring the consistency of the Lyka brand across all online channels
• Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
• Work with Lyka’s operations team to ensure all customer order requests are executed
• Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
• Problem-solve through sometimes complex and challenging technical enquiries
• Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Your primary role is customer care with a focus on customer interactions on the social media platforms. The social media content is created and published by the Community and Social Media team.

• Helpful, positive and always looking to go above and beyond for customers
• An interest in, and passion for natural feeding
• Ability to demonstrate variable writing styles based on the audience and/or platform
• Have top of class customer service skills, including strong listening, well-versed verbal and written communication skills
• Strong grammar and written English
• Exceptional problem-solver with the ability to liaise directly with customers and escalate critical issues where appropriate
• A team player who's able to thrive in a small but quickly growing team
• A willingness to learn new topics, such as dog nutrition
• Organised and high attention to detail
• Resilient, high sense of ownership and comfortable with fast pace and ambiguity
• Must love animals/pets

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary carers and 6 weeks for secondary carers, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts who lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for a lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role: Service now consultant - Sydney/ Melbourne

Open for Sub Contracting

Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding the business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, and maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concepts, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates, please apply for this role to explore a new experience.

We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle. This is a national role working on a permanent full-time basis.

This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units.

The responsibilities will include:

• The planning, prioritising and scheduling of work on a daily basis
• Updating and issuing state of service reports daily.
• Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
• Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
• Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
• Maintaining a visual of all call-outs received from branches
• Allocation of call outs to meet customer expectations and service standards
• Generating reports for branches

To ensure your success in this role you will have:

• Experience in managing productivity and national operations (preferable)
• Exceptional customer service and leans quickly
• Strong communication skills both written and verbal
• Excellent Microsoft Office skills (tech savvy)
• Ability to multi-task and work within a team and work in a fast-paced environment
• Excellent time management and organisational skills with great attention to detail

Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY!

We have an excellent opportunity for a Customer Service Consultant to join our team on a permanent full time basis in Kununurra Branch.

In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.

The core responsibilities in this role include:

• Receiving inbound calls and email inquiries from domestic customers
• Proactively making outbound calls to our existing customers to promote our products and services
• Resolving customer queries quickly and accurately
• Scheduling appointments for residential customers
• Converting incoming inquiries into sales opportunities
• Liaising with your fellow colleagues
• Meeting call and internal sales targets
• Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance.

Requirements:

• Experience working in customer service or call center environments (essential)
• Demonstrated experience in phone sales and converting inquiries into sales
• Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable
• Proficient with communicating verbally and electronically
• Able to work calmly under pressure while multi-tasking
• Proven problem-solving skills
• Ability to focus on delivering a 'wow' experience to customers
• Ability to work in a team environment to support fellow colleagues
• Professional, reliable and punctual.
• Accurately enter data into systems

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business employs some 36,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills.

Employee Testimonials:

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."

Sierra Warrington

“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”

Renay Fagan

Client Service Representative (AUS)

Sales & Client Relations

Role Reports To:  Supervisor, Client Relations

Job Summary: 

Coordinates customer relationships and supports the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services, including IngramSpark to achieve sales growth targets for the business.

Essential Duties:

• Acts as the main print of contact for all Client Service calls and e-mails.
• Processes all publisher queries efficiently and accurately.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
• Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
• Assist customer and Sales Rep with EDI Implementation.
• Ensures the timely integration of new content ingestion.
• Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
• Responsibility for producing and coordinating reporting for customers.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.

• Increases sales volume via clarification of special offerings to existing clients.
• Assists with Digital Support and eBook customer inquiries.
• Support the Marketing team with marketing campaigns.
• Assist and deliver customer communications.

Other Duties:

• Occasional, essential travel visiting key customers with Sales reps; assisting in review meetings and client training on systems where appropriate.
• Any other duties as may be reasonably required from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.  To report any accidents, potential hazards to your Line Manager immediately.

Knowledge, Skills and Abilities:

Experience: Minimum 1 year client service and account liaison experience preferred.

Education: College / entry level diploma / degree

Key Skills:

• Customer-focused approach as a key member of a small team and to lead by example.
• Attention to detail.
• Administrative skills.
• Ability to prioritise workload and work on own initiative.
• Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
• More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Essential Physical Demands

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role- Service now Architect

Duration: 3 months

Location : Sydney/ Melbourne

Open for Daily rate sub contracting.

Architect Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concept, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates please apply for this role to explore a new experience.

Job Title

Job Description

Philips is an equal opportunity employer committed to building and supporting an inclusive workforce that reflects the diverse communities we operate within. Your application will be fairly assessed, regardless of your race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran or disability status.

We’re living this commitment through our Reconciliation Action Plan and employee-led resource groups, and we encourage people from all backgrounds, including Aboriginal and Torres Strait Islander, Māori and Pacific Peoples, to apply.

Should you require assistance during your application process due to accessibility reasons, we will accommodate this upon request.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Orange area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Field Service Engineer - Separation

Who You Are 

You have Trade relevant Mechanical engineering qualifications – Fitter, Fitter machinist, mechanical engineer, with proven, hands-on, post qualification experience, assembling and disassembling mechanical (separation) machinery and components.

You are an individual that has excellent organizational skills to record service tasks in a clear concise service report and submit all job-related paperwork and expenditure in a timely manner.

You are a great communicator, able to discuss issues and advise solutions to our customers equipment and processes.

You must be confident & self-motivated with the ability to work autonomously or remotely supported, able to follow direction and instructions with ease.

You have a good level of physical fitness, and you must have the digital mindset and skills to work with the business tools and help drive our company’s digitalization journey.

About the Job 

Your duties will include:

• Servicing, troubleshooting, and commissioning of Decanter centrifuge & High-speed separators.
• Be able to read & interpret engineering drawings, manuals, exploded diagrams & P&ID drawings.
• Compiling of technical service reports.
• Work to high level of H&S – Compiling & working to JSEA’s. SWMS, permit to work, Take 5 etc
• Being part of a pioneering team developing new applications via trials.
• The satisfaction of keeping equipment running reliably with happy customers.
• The diversity of working on customers site, equipment and application types compared to being rigidly located on one site.
• A combination of regional, interstate, and local metro work.
• Support in our Perth workshop when required.
   

What you Know  

• Mechanical fundamentals
• Experience with High-speed separators and Decanter centrifuge machines.
• Experience in Marine, Brewing, Wastewater, Mining, Rendering, Oil & Gas applications
• PLC Control systems experience would be highly advantageous – Siemens, Allen & Bradly, 2 Touch, Plus, Basic, DCC, EPC 50/60.
• Electrical troubleshooting experience would be highly advantageous (but not essential)
• Australian connect/disconnect license
• You will require a full driving license.
• Have strong English language and writing skills.
• Have strong digital skills – Word, Excel, Lotus Notes.
• Hold an Industry white card
• Hold a forklift license (preferable, not essential)
• Hold a Dogger or rigger ticket (preferable, not essential)
• Hold a confined space ticket (preferable, not essential)
• Additional experience with Compabloc (welded heat exchanger) , offshore working, Welded & Semi-welded Plate heat exchangers and CIP procedure would be advantageous.
• Reading Plate heat exchanger plate specification drawings to ensure correct assembly would be advantageous
• Must hold Australian Permanent Residency or Citizenship

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries – health and tech – you’ll play an active role in shaping the future of healthcare in Australia.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023.

Our Mission

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians. 

The Gig

Our Customer Support Consultants are the first point of contact for our Customers experiencing technical issues or requiring general support. Our Support team delivers first class service to ensure that our customers get the most out of Healthengine. 

Responsibilities:

• Provide general and technical support to our customers, via phone, email and/or chat
• Offer our customers information about new and existing products and services
• Identify and respond to technical challenges and troubleshoot accordingly
• Search for opportunities to provide value-add services to our customers
• Consistently deliver outstanding customer experiences

• Collect insight and feedback about our products from our customers, and report back to our product teams
• Escalate customer issues with data and evidence to be quickly resolved 

About You

We’re looking for someone who possesses the following skills and experience:

• 2+ years experience in a Senior Customer Service role
• Background in a technical helpdesk role is highly desirable
• Professional, courteous verbal and written communication
• Solutions focused and outcomes driven with an ability to teach and add value to the customer
• Strong organisational skills and an ability to multitask

The perks behind the work

Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

• Hybrid workplace, balancing work from home and office 
• Good mix of virtual and on-site events and celebrations, because we know how to have fun
• Unlimited access to thousands of courses in the Go1 Learning Hub
• Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
• Discounts, salary sacrifice and packaging options through our benefit partners
• Extra leave so you can recharge and focus on your wellbeing 
• Workplace wellness program, including additional leave entitlements for a healthy work-life balance
• Support for you when it comes time to grow your family with paid parental leave

Diversity and inclusion

Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

We are a Circle Back Initiative Employer – we commit to respond to every applicant.

BizCover is a leading company in the SME business insurance market, providing an online platform that simplifies the process of comparing and buying business insurance. We are currently seeking a Customer Care Consultant to join our team and deliver exceptional customer service. As a Customer Care Consultant, you will be responsible for ensuring all customers receive a professional and positive experience when interacting with us.

Responsibilities:

• Handle customer inquiries, including calls and emails, and provide prompt and accurate responses.
• Assist customers with policy amendments, renewals, payments, and cancellations.
• Maintain customer records accurately and update account information as needed.
• Collaborate with team members to meet or exceed customer service metrics.
• Follow established processes and procedures to handle customer cases efficiently.

• Exceptional customer service skills.
• Proficiency in using CRM software.
• Strong communication and problem-solving abilities.
• Ability to handle tense situations and diffuse customer complaints.
• Time management and decision-making skills.
• Adaptability and accountability.

• Hybrid working model with flexibility to work from home and the office (if not based in Sydney, the role will be fully remote)
• Exciting and rewarding team culture
• Quarterly recognition awards
• Business Casual dress code
• Rewarding Employee Incentive Program
• Employee benefits package
• Growing company with progression opportunities