Receive 2 x free prescription eyewear per calendar year to keep you on trend! Oscar Wylee is a leading optometry company with 130 stores located in Australia, New Zealand and Canada, employing 1000 worldwide. We are committed to delivering exceptional patient care along with providing an affordable, unique and fashionable product to all. We are an ambitious, solutions focused and energetic group passionate about making a positive difference to communities needing access to this important service. Our inhouse designers are influenced by the latest global fashion trends and bring the product to the customer direct from our manufacturers.About the roleWe have a great blended fashion retail and healthcare experience to offer involving:Providing eye care and eyewear styling advice to patients and prospective clientele.Dispensing lenses and frames per prescriptions provided by our Optometrists.Build meaningful relationships with our clientele that gives them a reason to visit us again.Assist with opening and closing procedures.About the person1 years experience in optical,…

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Based in Hobart Full Time opportunity Excellent employee benefits on offer! There are regular customer service roles, and there are customer service roles with a team like us where the size of the organisation, the number of industries we support, and the number of challenges we overcome every day means a role with PFD is anything but regular. Our team are given the tools, insight, and autonomy to do their jobs and help our customers build successful businesses. We tailor our approach to meet the local market needs and our flexibility and focus on customer success means every day presents something a little different and chance to develop a new perspective or skill in one of the most recognised brands in the country. Opportunities with us are for the taking! Key Responsibilities Be the first and key point of contact for our customers; Create and maintain excellent customer relationships; Process customer orders and/or enquires; Perform…

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Customer Service Officer Part-time – Ongoing Position Number: 2108         Location: Braidwood The Package: $848.28 – $937.35 gross per week 11% super. (Evaluated as Grade 7 of the QPRC Salary System 2023). Part-time – 24 hours per week (6 hours per day over four days), 8:30am – 3:00pm Monday to Thursday, including a 30-minute break. This position suits school hours. Do you have strong communication skills and looking to work for a family-friendly organisation? Council is seeking a motivated and personable individual to join our Customer Relations team in Braidwood. In this role you will: Provide professional customer service over the phone and face-to-face Respond to online inquiries. Participate in call centre operations. Facilitate cash and EFTPOS payments. Liaise with all areas of the Council to respond to customer inquiries. We are looking for someone who: Demonstrates the ability to provide high-quality customer service. Possesses strong verbal and written communication skills. Displays a friendly and empathetic…

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At Bunnings, you’ll make a positive difference to our business and beyond.Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online, Bunnings caters for consumer and commercial customers.By joining our passionate and diverse team, you will have the opportunity to grow, develop, have fun and make a positive difference – to our customers and the communities where we live and work.About the role:   Our team members are the face of Bunnings, always prepared to give it a red hot go. They provide a friendly and helpful service to everyone who walks through our doors, making sure every experience counts. Our customers are met with passionate team members ready to provide the tools and advice on a wide range of products and services…

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Customer Support Specialist
At Procreate we're dedicated to making exceptional creative tools by combining beautiful user experiences with high performance engineering. Used by millions around the globe, Procreate is committed to placing more power in the hands of creatives.

We're looking for a Customer Support Specialist to join our Product team in Hobart, Tasmania. The person that fills this role will help us serve our large and growing user base by fielding support requests and general enquiries. You'll need to be an excellent communicator with the ability to understand people and a solution oriented mind set. There is an opportunity with this role to work on a flexible basis and distribute a full-time work load across both weekdays and weekends. Flexibility in schedules can be negotiated with the Head of Product Care.

Who we are.
One of the driving factors behind Procreate’s success is our close-knit teamwork. We believe the key to invention is the open flow of ideas and collaboration — revelling in the creative process and taking the time to hone our craft. Together we’re dedicated to building creative software that is powerful, accessible, and intuitive. We’re not afraid to rethink, iterate and persist until we genuinely believe in our work.

At Procreate we’re a rare breed of driven people from all over the world. Each of us brings something special to the table, through our unique backgrounds and experience. Every day we inspire each other to continue our relentless pursuit, passion, and hunger to produce the highest quality work, while remaining humble in our achievements.

Co-founded by James and Alanna Cuda in 2011, Procreate has remained independent and self-funded for over 10 years. Since its launch, Procreate has been loved by millions around the world, received two coveted Apple Design Awards, and been the best-selling app on iPad for the past six years running. In 2018, Procreate Pocket also received an iPhone app of the year award. In 2023, an all new animation app Procreate Dreams was released.

The role
This role sits within the Product team and reports directly to the Head of Product Care, Aimee Sorell. You'll work directly with other Customer Support Specialists, Product Quality Specialists, Engineers, Designers and of course, with Procreate users globally.

The Product Care team supports and interacts with millions of users around the world. We strive to provide personalised support to every user enquiry or support request. Your desire to help people and understanding of Procreate and its features and functions will be crucial to your success in this role.

Role Benefits

We invest in you
Every employee at Procreate receives an individual training budget to help them grow personally and professionally. And because transparency matters, the whole company is included in the coming year’s plans and strategies at our annual off-site company meet.

Time to reset, recharge and look after yourself
Australia already has some of the most generous annual leave provisions in the world at a mandated 4 weeks per year. We also offer you extended parental leave, an extra 5 Mental Health Days per year, plus an Employee Assistance Program open to you and your family members.

Everything you need to do your best work
We’ll provide you with all the hardware and software you need, including a fully adjustable desk set up for your way of working. But it’s the personalised professional support, and growth and development opportunities we think will really help you fly.

What you'll do
- Answering App Store reviews
- Responding to support queries
- Working closely with Product Quality Specialists
-Learning the intricacies of new and existing software
- Delivering customer support in our supported languages; English, Korean, Japanese, Russian or Spanish

Skills
- Interest and ability in video editing/creation
- Analytical in approach and solution oriented
- Familiarity with Apple hardware and software
- Collaborative and enjoys working as part of a team
- Genuine passion for and experience in customer service
- Strong command in one of our supported languages; English, Korean, Japanese, Russian or Spanish

In 1-3 months, you will...
- Familiarise yourself with our team structure and workflows
- Complete the Procreate onboarding process and get to know your colleagues
- Build an understanding of our customer support practices, processes and frameworks
- Begin to develop relationships with key stakeholders, team leaders and members of the executive team

In 3-6 months, you will...
- Provide general customer support through emails
- Have an in-depth understanding of procreate products
- Establish relationships with inter-departmental key stakeholders and team members

In 6-12 months, you will...
- Become an integral and contributing part of the Product Care Team
- Become familiar with customer support standard queries and responses

We want to hear from you
Our recruitment process is made to provide you with opportunities for you to show us what you're capable of, instead of assessing you solely on your CV. We’d love to hear about how you see yourself contributing to Procreate in this role.

Please note, we do not operate remote or hybrid models. We're looking for full-time and on-site employees for our Hobart office.

Apply now at the link below
https://jobs.lever.co/savage-interactive/e26b914b-1e6c-4ba0-b950-06942619e34a/apply

Two of Australia’s leading telecommunication companies, Vodafone Hutchison Australia and TPG, have come together to form TPG Telecom Limited. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. As the second largest telecommunications company listed on the ASX, TPG Telecom has a strong challenger spirit and a commitment to delivering the best services and products to our customers. We are driving competition and choice for businesses and consumers across Australia.The opportunityIn this exciting opportunity you will use your developed negotiation and resolution skills for case management and resolving complex customer issues (as referred to you by customer care agents). A key part of this role is to liaise with other departments and business stakeholders, while keeping the customer informed until a mutually agreed resolution is reached in line with TPG Telecom’s Policy and Procedure guidelines. Your ability to calmly resolve complex queries by discovering and understanding the…

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Unit: City WelcomeDivision: Connected CityLocation: Council Centre - Customer Service AreaEmployment status: Two Positions are available (A Temporary Full-time position and a Part-Time position (0.8 FTE) for up to 12 months. Classification: Municipal Officer Level 1Agreement: Hobart City Council Enterprise Agreement 2021Salary range: $58,613 per annum 12.5% superannuation for temporary full-time position                                                                                                                      $58,613 pro rata 12.5% superannuation for temporary part-time position Multiple positions are available. Highly valued community role. Work for an organisation that values and supports its employees. About the role This role works as the first point of contact between the general public and the Council,…

Click here to view more detail / apply for Customer Service Officer (4200.01)

Uncapped earning potential | Full clinic, 30K patients | Mixed Billing | Beach, Lifestyle Location | DPA Location

At AHA, we provide a better way. Your way.

We’ve spent years developing opportunities that take GPs to new levels in business and life. Sure, the money is amazing, but it is so much more than that.

At AHA, you’re respected and championed on your journey of growth as a practitioner and person.

• Medicare receipts $450,000+ per year

• With 30,000 active patients, an instant, full list of appointments is guaranteed

• DPA location, mixed billing

• Specialised practice opportunities

• Modern practice with state of the art training facilities

• Enjoy the beach lifestyle just 30 minutes from Adelaide CBD

• Family friendly suburb with excellent schools

• Multiple, flexible opportunities are available now

• So much more!

“I was fully supported in every way possible … importantly, during the tough times faced by many GP practices last year due to COVID19, AHA was able to adapt promptly and function with hardly any setbacks. It has been a privilege to be part of AHA and serve our community.” - GP at AHA Dr Revan Mendis.

A bit more about us.

Over four decades, Australia Health Alliance (AHA) has helped doctors reach their business and lifestyle goals, while earning a reputation for delivering life changing care for our South Australian community. With more than 30,000 patients across two clinics in the fast growing, metropolitan suburb of Seaford, doctors at AHA make a genuine impact supporting people with a diverse range of health needs.

AHA provides purpose-built, state of the art facilities with fully equipped consulting rooms, extended hours and onsite physiotherapy, dispensing pharmacy and pathology collection centre.

Next steps.

Interested?

Reach out to our team now for a confidential initial discussion.

Contact Gemma, Senior Operations Manager, on 0411 059 421 or via email [email protected]

Or does it sound too good to be true?

We’ll arrange a chat with one of our GPs, so you can hear firsthand about their experience with AHA

Responsibilities:

Oversee all aspects of the customer service department, ensuring the team provides prompt and courteous assistance to clients throughout the export process.
Develop and implement strategies to enhance customer satisfaction and loyalty, including implementing feedback mechanisms and resolving customer complaints effectively.
Establish and maintain service level agreements (SLAs) to ensure timely response and resolution of customer inquiries and issues.
Collaborate with other departments, including sales, operations, and logistics, to streamline processes and improve the overall customer experience.
Analyse customer service metrics and trends to identify areas for improvement and implement actionable solutions.
Stay up-to-date with industry trends and best practices in customer service management, incorporating new techniques and technologies as appropriate.

Requirements:

Proven experience in a customer service management role for a minimum of 2 Years.
Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.
Excellent problem-solving and decision-making abilities, with a focus on delivering solutions that exceed customer expectations.
Proficiency in customer relationship management (CRM) software and other relevant tools.
Ability to prioritise tasks and manage multiple projects simultaneously in a fast-paced environment.
Knowledge of export regulations and procedures is desirable but not required.
Bachelor's and or Master's degree in business administration or a related field is preferred.

Benefits:

Competitive salary package.
Comprehensive health insurance and other benefits package.
Opportunities for career advancement and professional development.
Supportive management team committed to your success.

How to Apply: If you're ready to take the next step in your career and join a dynamic team dedicated to excellence, please submit your resume and cover letter outlining your relevant experience and why you're the perfect fit for this role at Agile Auto Exports Pty Ltd.

Field Service Forklift Technician Strong Financially Stable Company Highly Autonomous Role A culture that's designed to help you grow. About TMHA: Toyota Material Handling Australia (TMHA) is Australia's number one forklift company and is the exclusive Australian retailer for Toyota Industrial Equipment. We pride ourselves for being a strong, family orientated, financially secure business with a great future and prime focus on the development of our people. About the Role: Toyota Material Handling Australia (TMHA) are currently seeking a Field Service Technician to support our  Launceston branch. In this role you will carry out breakdown / repairs / routine maintenance on all types of material handling equipment. Key Duties & Responsibilities: Conduct mechanical repairs and maintenance of customer units which includes preventative service and break-downs in a timely manner. Maintain professional level of customer service with all TMHA clients and customers. Ability to maintain accurate records of job sheets, timesheets and any other administrative components. Qualifications, Requirements & Skills: Current Driver's licence. Relevant trade qualification (Forklift Mechanic, Automotive Electrician/Light Vehicle Mechanic, Heavy Vehicle, Plant, Diesel Mechanic). Forklift Licence & LPG Certificate would be an advantage but not essential.  Can Demonstrate: Strong work ethic and self-motivation. Well-developed mechanical aptitude. Good time management skills with the ability to work independently. Good oral and written communication skills. Previous experience in a similar role in an associated industry. (desirable) Willingness to participate in training programs to increase your product knowledge and understanding of procedures, safe work practices, statutory responsibilities and licensing requirements. Commitment to maintaining safe work practices.  TMHA…

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Randstad are currently seeking professionals to join one of Australia's largest banks within their Contact Centre team at Bedford Park with a start date of the 4th of March 2024.
The core function of this role is to provide excellent customer service for all escalation calls including hardship. You will be working in a dynamic and supportive team within a culture and working environment unlike any other. Tasks include, but are not limited to:

Manage inquiries for existing customers relating to customers mortgages
Act with urgency and respond to customer queries in a empathetic and professional matter
Dealing with hardship calls and coming up with solutions
Always look for new opportunities to delight our customers
Contributing to the development and continuous improvement of customer experience


The ideal candidate will have:

A strong background in handling difficult calls or customers
High level of empathy and resilience
Professionalism and empathy when handling inbound and outbound calls
Proven examples of strong customer focus and dispute resolution
Possess high degree of attention to detail and accuracy
Ability to work a rotating roster between the hours of 8am-8pm Monday- Saturday

Benefits:

A great pay rate of $36.30 p/h
Enjoy the convenience of working close to home at Bedford Park with onsite parking
An exciting opportunity to work within one Australia's largest banking institutes
This organisation offers extensive and thorough training programs which aid staff learning and development
Full-time hours provided, casual 9 month assignment with view to transition to permanent if you are the right fit for the role
Multiple exciting benefits and discounts that come with working for a Big 4 Bank!

Applications:
If you feel your skills match the above criteria, please attention your CV in MS Word format to Emily Bridgland and call 08 8468 8056, then click APPLY now! Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

At Accor, we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, customer service skill training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Centrally located on Macquarie Street, the 296-room Ibis Styles Hobart is Tasmania's largest hotel and is a short walk from Hobart's famous waterfront and Salamanca Market.

We are seeking a part-time Guest Service Agent who wants more than just a job. Come, share your passion and start your journey with us at the Ibis Styles Hobart!

As a Guest Serve Agent, you will work across all areas of the Front Office. No two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between - check-in, check-out, valet parking, luggage assistance, and responding to guest requests - whilst at the same time, creating unforgettable heartfelt moments.

What you will be doing:

• Provide efficient, friendly and professional service to all guests.
• Show efficiency in constantly striving to provide total customer satisfaction.
• Take initiative to ensure that interactions with our guests (internal or external) are positive, productive, and professional.
• Logging all guest requests to ensure all request are met within established timeframes
• Following up with the relevant team member to ensure guest requests are being fulfilled
• Assisting and directing guests with local attractions and directions
• Securely storing and delivering guest luggage
• Keep other members of front office team informed on guest feedback, requirements etc. during and on shift change
• Participating in training and development programs to enhance skills and capabilities to increase the guest experience