Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Armidale area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

We currently have an exciting opportunity for an experienced professional to join Oaks Melboune Southbank Suites as a Full Time Night Guest Service Agent. 

Key Responsibilities include:

• Conduct guest arrivals and departures
• Confidently provide personalised, proactive guest service
• Provide outstanding guest experiences by demonstrating a commitment to service excellence and maintaining standards
• Maintain professional, open and honest communication to assist guests and make accurate bookings
• Ensure that all daily tasks are completed accurately and in a timely manner
• Maintain accurate guest accounts, adhering to strict confidentiality policies and procedures
• Ensure guest queries and complaints are handled efficiently and effectively

Come shape the future of education with us.

We are Compass - smart school management in one connected platform. We believe that time spent in the classroom should be for learning and teaching.

Our two co-founders John and Lucas met over a team lunch and while chowing down on their cafeteria sandwiches they bonded over their unapologetically nerdy love for education technology. After months of white-boarding and long days spent writing thousands of lines of code, Compass 1.0 came to life in 2009 in Lucas’ parents' garage.

Fast forward a decade - it’s no longer just John and Lucas eating sandwiches at the lunch table. Our school management ecosystem is now used in more than 2,000 schools across Australia and beyond. We’re joined by over 200 members of the Compass team, delivering smart school management solutions around the world.

About the role

As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will be expected to retain and increase their ARR, as well as provide exceptional service and support, resulting in advocacy and promotion of the Compass product to future potential clients.

Responsibilities and Duties

• Manage overall workflow for implementation, training, and account management of assigned signature schools.
• Implementation of new modules with customers.
• Complete onsite/remote training sessions & account management visits
• Ensure the highest level of service for your portfolio of clients.
• Ensure all schools in your portfolio are active promoters of the platform.
• Build relationships with school leadership to ensure product rollout success.
• Provide clear notes and feedback and escalate customer concerns appropriately.
• Provide phone, email, and in-person support to Customers when needed.
• Escalate concerns appropriately to ensure maximum customer satisfaction.

About you

Essential:

• A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter
• The ability to thrive under pressure
• Strong verbal and written communication skills
• Strong attention to detail and ability to see tasks through to conclusion
• Ability to build positive professional relationships with clients and educational staff

Desirable:

• Comprehensive knowledge and confidence utilising the Compass platform
• Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant

What’s in it for you?

• Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
• Flexible working culture - hybrid working environment
• Learning & Development - we want you to grow and get the most out of your role!
• Parental Leave Program for both primary and secondary carers
• 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support
• Social events and weekly free lunches (Melbourne)

It is a really exciting time to join Compass. We are growing fast and need people who want to grow with us. Compass is proud to be an equal-opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.

Prior To Commencing Employment, You Require:

• A valid Employee Working With Children Check
• Verification of unrestricted work rights in Australia, e.g., citizenship, passport, or birth certificate
• A successful National Police Check
• A valid Drivers Licence

Are you passionate about helping people? Join this exciting opportunity to help out your fellow Australians!

We are hiring Customer Service roles to support our client, the Australian Passport Office, in Modbury. Be recognised and rewarded for your contributions while making a real difference to the lives of Australians.

About The Role

With access to knowledge content, extensive training and leadership support you will be helping Australians with Passport enquires looking to travel.

As a Customer Service Representative, you will be providing essential services to people across Australia on behalf of our Australian Federal Government client. In this role you'll be operating in a dynamic team environment with a focus on meeting quality outcomes for customers.

Operating Hours
We have both full time and casual opportunities available, required availability for the casual roles is a minimum of 20 hours per week across our operating hours.

Our operating hours are Monday to Friday between 7:30am and 7:30pm on a rotating roster with flexibility to support all of your out of work commitments.

Skills & experience

• High attention to detail
• Excellent customer service skills
• Patience and empathy towards people in difficult situations
• A team player focus, working collaboratively to exceed expectations
• Clear communication skills to customers and stakeholders
• Punctual and reliable
• Experience adhering to KPI's
• Intermediate computer skills, ability to navigate multiple screens and a typing speed of 30WPM
• Due to clearance requirements Australian Citizenship is required

Benefits

• Talent development programs designed to engage and empower you: we want to build on your strengths and experiences and provide a career pathway into our Service Desk. Continued opportunities for long term growth in IT in Australasia's largest professional IT services company!
• We offer Cert III courses in Business and/or IT to support your career pathways, covering the costs of the course as well as providing fully paid worktime to complete the course!
• Datacom offers its people the ability to make a real difference and develop their careers within a supportive environment.
• Best in class rewards and recognition program including awards and corporate retail discounts on tap
• Paid Parental Leave
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get $1000!

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

If you're looking for meaningful work with genuine career progression opportunities, training and development, we'd love to hear from you.

APPLY WITH US TODAY!

#LI-DNI

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Albury and Wodonga area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

What’ll you’ll be doing

• Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don’t take ourselves too seriously).
• Understand and share expertise in problem solving and solving them quickly .
• Develop and support solutions that deliver exceptional customer service.
• Demonstrate understanding, motivations and expertise in meeting KPIs.

Who are we?

Lyka is an Australian founded pet wellness company that’s shaking up an outdated industry and paving the way for happier, healthier pets. Despite medical advancements, animal lifespans are on the decline. Today, the average pet only reaches 37% of their full potential lifespan and statistics have shown us that many suffer from dental disease, cancer, and obesity. Simply put, the status quo is not enough.

As humans, we’ve experienced firsthand the positive impact fresh wholefoods can have on our health and wellbeing, and we believe our furry friends deserve the same. We're on a mission to do just that, starting with nutritionally balanced, wholefood meals delivered direct to doors around Australia. As the world’s most sustainable pet wellness company, we’re putting pets and our planet first — one bowl at a time.

Today, we are proud to share we’ve served almost 30 million meals to puppers and their parents across Australia, and this is just the beginning. Our vision is to create multiple nutritional products, adding disease prevention meals and supplements, and expand into new markets.

Currently, we have a team of 200+ pet-obsessed and we're continuing to grow (yes, looking at you!). These carefully selected people are dedicated to building the next generation of technology and products to help empower pet parents to take control over their pet’s wellbeing.

To date, we have raised over $60M in funding from venture capital investors and pet industry insiders, who believe in our mission and ability to drive change in a stagnant industry, providing nutrition that nourishes puppers from the inside out.

Are you ready to shake things up and give pets the life they deserve? Come join our pack!

Our Mission

The time we share with our pets is being cut short. Despite medical advancements, they’re getting sicker earlier. They’re dying prematurely. The industry has it backwards — prioritising treating symptoms instead of addressing the root cause. That’s where we come in.

At Lyka, we take a preventative, holistic and personalised approach to pet care. We look at the full picture, factoring in the diet, lifestyle and environment of each individual animal.

We don’t stop at symptoms, instead we dig for the root cause. We create nutrition plans unique to each pet, because it’s not just about living longer, but living well too.

Our mission is to double the average lifespan of dogs and cats by 2050.

Who you are?

Lyka is growing quickly, and no two weeks are the same. You will partner with each of the leads in each organisation to help us grow in headcount and also scale our culture and processes.

You will be part of our high performing and ambitious team and face diverse challenges on the job. If you work well under pressure and want a once-in-a-lifetime opportunity to grow your professional skills this role is for you.

What you will do?

• Be the first point of contact to our customers, advising them on a variety of nutritional and diet-related questions
• Moderating interactions on our existing social media accounts (Insta, Facebook, Pinterest, LinkedIn & Tiktok) to grow our following and maximise the level of engagement with our brand
• Working along side our Community and Social Media Manager, Marketing and broader team with regards to customer insights and feedback on interactions
• Grow long-term relationships with customers and build promoters who are not only customers but raving fans by consistently exceeding their expectations
• Help identify opportunities to accelerate the growth of our communities
• Ensuring the consistency of the Lyka brand across all online channels
• Work with Lyka’s tech team to identify areas to improve customer experience, including on our website, communications and delivery experiences
• Work with Lyka’s operations team to ensure all customer order requests are executed
• Work with Lyka’s growth team to assist in engaging the community and executing customer experience projects
• Problem-solve through sometimes complex and challenging technical enquiries
• Assist in developing Lyka’s Customer Care foundation by establishing and building and implementing tools, protocols, processes and knowledgebase content
• Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission

Your primary role is customer care with a focus on customer interactions on the social media platforms. The social media content is created and published by the Community and Social Media team.

• Helpful, positive and always looking to go above and beyond for customers
• An interest in, and passion for natural feeding
• Ability to demonstrate variable writing styles based on the audience and/or platform
• Have top of class customer service skills, including strong listening, well-versed verbal and written communication skills
• Strong grammar and written English
• Exceptional problem-solver with the ability to liaise directly with customers and escalate critical issues where appropriate
• A team player who's able to thrive in a small but quickly growing team
• A willingness to learn new topics, such as dog nutrition
• Organised and high attention to detail
• Resilient, high sense of ownership and comfortable with fast pace and ambiguity
• Must love animals/pets

• Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product!

• Growth and Development – Lyka is growing extremely quickly, which means you will have the opportunity to experience different challenges every day and progressively acquire more responsibilities as our facility and team expands. We provide an annual L&D budget for you to continue your personal development.
• Work for a sustainability focused company – we care about the health of our dogs and our planet. We’re proud to be Australia’s only carbon-negative and plastic-negative pet wellness company and we’re always looking at ways for us improve sustainability practices.
• Be part of a diverse top talent team, coming from widely different backgrounds and geographies.
• 12 weeks of paid parental leave for primary carers and 6 weeks for secondary carers, alongside 2 weeks of miscarriage leave in the first twenty weeks. We also offer 18 paid weeks to both primary and secondary carers if you have been at Lyka for over two years.
• Wellbeing assistance & tools to take care of your mental and physical wellbeing so you can do your best work.

• Flexible working: work from where you get your best work done. We have pet-friendly offices and industrial kitchens in Sydney and Melbourne and offer a working from home allowance for your home set-up.
• Pupper parent support to care for your furry friends – flexible arrangements for new pets, pet-friendly offices, discounts, and financial allowance for dog training & care to help them live their best life!
  

We are committed to building inclusive and diverse teams

Lyka is an equal opportunity employer devoted to providing a working environment that embraces and values diversity and inclusion. We celebrate diversity, are devoted to creating an inclusive environment for all staff and encourage people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at the time of application.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts who lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for a lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role: Service now consultant - Sydney/ Melbourne

Open for Sub Contracting

Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding the business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, and maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concepts, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates, please apply for this role to explore a new experience.

We are currently seeking a highly dynamic individual to fill our Service Support Coordinator role and to join our friendly team based in our head office in Newcastle. This is a national role working on a permanent full-time basis.

This Co-ordinator plays a pivotal role in ensuring seamless, well-coordinated administration across all business units.

The responsibilities will include:

• The planning, prioritising and scheduling of work on a daily basis
• Updating and issuing state of service reports daily.
• Maintaining appropriately sized channels and zones to ensure that customers receive timely and prompt servicing
• Liaising with the Operations Manager and Field Service Supervisors to establish service requirements and provide information, assurance and advice as required.
• Communicating all services issues in a timely manner to the Field Service Supervisor or Operations Manager.
• Maintaining a visual of all call-outs received from branches
• Allocation of call outs to meet customer expectations and service standards
• Generating reports for branches

To ensure your success in this role you will have:

• Experience in managing productivity and national operations (preferable)
• Exceptional customer service and leans quickly
• Strong communication skills both written and verbal
• Excellent Microsoft Office skills (tech savvy)
• Ability to multi-task and work within a team and work in a fast-paced environment
• Excellent time management and organisational skills with great attention to detail

Some two million customers rely on us to get the job done, quickly and effectively. Customers range from the largest multi-nationals to local restaurants and individual home owners.

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

As part of the recruitment process, you will be required to complete the pre-employment medical and reference checks.

If you are a team player with strong administration skills looking to make the move to a global organisation with plenty of scope for growth and contribution, APPLY TODAY!

Client Service Representative (AUS)

Sales & Client Relations

Role Reports To:  Supervisor, Client Relations

Job Summary: 

Coordinates customer relationships and supports the Sales Team and Publishers to ensure timely setup of print-on-demand publications and provide advice on all other Ingram services, including IngramSpark to achieve sales growth targets for the business.

Essential Duties:

• Acts as the main print of contact for all Client Service calls and e-mails.
• Processes all publisher queries efficiently and accurately.
• Coordinates receipt and internal processing of title materials from customers to Pre-Media and acts as liaison to communicate issues between Ingram and publishers.
• Ensures that production proof copies are generated, based on customer specifications and are submitted to publisher for approval.
• Assist customer and Sales Rep with EDI Implementation.
• Ensures the timely integration of new content ingestion.
• Implements targeted promotions, aimed at generating additional content ingestion and/or drive volume via presentation of special offerings to existing clients.
• Responsibility for producing and coordinating reporting for customers.
• Maintain up to date and accurate knowledge on the full range of Ingram services, to be able to advise publishers appropriately.
• Maintenance of systems including CMS, CSS etc. to ensure publisher requirements are recorded and actioned accurately.
• Works with internal Ingram teams, both in the UK and US, as necessary, to meet the needs of publisher.
• Proactive signposting of new publishers to and/or migration of existing accounts to Ingram Spark as appropriate or directed by management.

• Increases sales volume via clarification of special offerings to existing clients.
• Assists with Digital Support and eBook customer inquiries.
• Support the Marketing team with marketing campaigns.
• Assist and deliver customer communications.

Other Duties:

• Occasional, essential travel visiting key customers with Sales reps; assisting in review meetings and client training on systems where appropriate.
• Any other duties as may be reasonably required from time to time.
• To be responsible for your own Health and Safety and be aware of factors affecting your colleagues in order to maintain a safe environment.  To report any accidents, potential hazards to your Line Manager immediately.

Knowledge, Skills and Abilities:

Experience: Minimum 1 year client service and account liaison experience preferred.

Education: College / entry level diploma / degree

Key Skills:

• Customer-focused approach as a key member of a small team and to lead by example.
• Attention to detail.
• Administrative skills.
• Ability to prioritise workload and work on own initiative.
• Aptitude for database systems, experience with web browsers, fully conversant with Microsoft Office packages.
• Good levels of literacy and numeracy.
• Problem-solving and solutions-focused.
• Positive and constructive approach to working with others.
• Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
• More important than qualifications, is the ability to demonstrate a flexible and positive work attitude, gained in a similar fast-paced work environment.

Essential Physical Demands

• Ability to work flexible hours.
• Standard office environment and mainly sedentary work.
• Ability to travel if required.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs.

A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimization as well as IT-enabled transformation. To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com Infosys Consulting - a real consultancy for real consultants.

Infosys Consulting is a global management consulting firm helping some of the world’s most recognizable brands transform and innovate. Our consultants are industry experts that lead complex change agendas driven by disruptive technology. With offices in 20 countries and backed by the power of the global Infosys brand, our teams help the C-suite navigate today’s digital landscape to win market share and create shareholder value for lasting competitive advantage. To see our ideas in action, or to join a new type of consulting firm, visit us at www.InfosysConsultingInsights.com.

Role- Service now Architect

Duration: 3 months

Location : Sydney/ Melbourne

Open for Daily rate sub contracting.

Architect Responsibilities:

• Architecting, building, and maintaining cost-efficient, scalable Solutions based on ServiceNow best practices for our clients.
• Bringing ServiceNow Platform and Enterprise Architecture best practices together.
• Understanding business objectives of the company and creating ServiceNow solutions to facilitate those objectives.
• Designing and supporting Platform Modernization initiatives for more efficiency within the organization – aka digital transformation.
• Designing ServiceNow solutions to meet specific Risk and Compliance Requirements.
• Exploring ServiceNow integrations and other tools/systems to maximize value creation.
• Building and Deploying Data Models based on CSDM and ServiceNow best practices.
• Keeping up to date on best practices/new developments in ServiceNow and publishing points of view on unlocking ServiceNow capabilities, improving ROI, maximizing Customer Experience amongst other things
• Building strong relationships with account teams, sales teams, ServiceNow consultants and other key stakeholders.
• Engaging in Pre-Sales activities to build proofs of concept, demos, and solution designs.

At Infosys Consulting you will discover a truly global culture, highly dedicated and motivated colleagues, a co-operative work environment and interesting training opportunities. Interested candidates please apply for this role to explore a new experience.

Love getting out on the road, having control over your schedule and the idea of an early afternoon knockoff? A role as a hygiene technician with Initial Hygiene (A Rentokil Initial company) could be what you’re looking for.

Initial Hygiene is looking for enthusiastic, natural-born problem solvers with a great attitude to join our team of hygiene technicians covering the Orange area.

If you’re looking for a job that offers autonomy, flexibility and variety and are looking to be part of an organisation where you are empowered and supported every step of the way, we’d love to hear from you.

Benefits of being part of the Initial Hygiene team:

• A fully-maintained company van including fuel card
• Mobile phone
• Employee cash incentive programs & bonuses
• Company uniform, safety boots and all the tools you need
• Comprehensive induction, training and qualification
• Access to employee assistance program, for you and your family
• Ongoing learning and development
• Career Progression, many of our technicians have expanded into managerial, supervisory or cross functional roles
• ...and more!

At Rentokil Initial, we take care of the training, but what we do need from you is:

• Valid driver’s license
• As part of the recruitment process, you will be required to complete pre-employment medical, references and police checks
• Confident using a mobile phone service app/tablet

About Rentokil Initial (Parent company of Initial Hygiene)

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.

From washrooms, to aged care homes, to office plantscaping and classrooms – we're there, ready, bursting with passion and pride to make a positive difference for our customers and communities.

Your Career

As a Customer Success Engineer, you will be part of a business-critical capability to enable our customers’ secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, and real-time support and strategy. You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations.  

You love solving critical problems in challenging environments. In this role, you will work closely with CISOs, Security Architects, Customer Success Managers, and Development Operations teams within mid-to-large enterprises to implement best-in-class cloud security solutions. You will be the frontline defense against the world’s most pressing cybersecurity challenges. The end result for the client? Better digital protection. The end result for you? An important career that impacts our daily lives in the digital age.  

Your Impact  

• Ensure customers are maximizing their return on investment by rapidly implementing and operationalizing Palo Alto Networks solutions to achieve their business and security objectives
• Assist customers in implementing Palo Alto Networks cloud solutions and fully integrate these into their security operations
• Be the first line of defense in proactively addressing customer needs for technical assistance, and coordinating and prioritizing timely resolutions with engineering teams
• Serve as a customer advocate in influencing product roadmap and improvements
• Coach customers on how to establish and manage their Cloud Security Change Management / Governance / Center of Excellence program
• Identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan or escalate as needed
• Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to appropriately map features and associated business benefits to address their needs
• Be a Go-To customer expert on Palo Alto Networks cloud security solutions and become a Subject Matter expert over time
• Performance metrics include CSAT, Renewal rate, Upsell / Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement

Only for internal candidates

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Working as a Customer Solutions Officer, you will be responsible to support the first contact resolution team and you will also be supporting the customer service representatives too. You will be focused on achieving excellent individual and team performance outcomes, with the ability to self-manage, set your own goals, and strive for the best possible results.

As a Customer Solutions Officer you will have:

• Strong written and verbal communication skills along with active listening

• Ability to multi-task, set priorities and manage time effectively

• Proven ability to follow policies and procedures

Hopefully, you also have strong problem-solving and analytical skills.

A day in life…

This team sits within the Correspondence space and will focus on achieving daily KPI workload whilst actively contacting our customers to gather the vital pieces of missing information in order for us to complete all processing actions in the first instance. You are also extra willing to be flexible and support our friends in Contact Centre, Nominations, and other teams. Ultimately you will be part of a team that is versatile and multi-skilled, leading the way in managing complex customer inquiries via multiple channels.

You will be proactively managing a high volume of customer/client inquiries via phone or written correspondence as required. You will have to Identify and drive continuous improvement opportunities for enhanced customer satisfaction and efficiencies adhering to policies, business rules, and work instructions.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Applications close 20th of February 2023