Customer Service - Freight Forwarding 


Career role with a Global industry leader
$75,000 - $80,000 depending on experience
Matraville location | Hybrid role 2 days WFH
    
About the Company
Our client is regarded as a World Leader in their Industry, providing innovative solutions for their customers across a broad range of Industries.
   
About the role
Reporting to the Export Operations Supervisor, your duties will include but not limited to the following


Act as a key contact for allocated customers
Be the key point of contact for overseas offices and agents
Create and confirm transport orders to ensure pickup of shipments
Ensure customer requirements are met and documents are completed in a timely and efficient manner
Follow-up shipment status in the export area, identify incidents and ensure resolution of any incidents
Manage shipment visibility,
... Click here to view more detail / apply for Customer Service ? Freight Forwarding

Insurance - Inbound Customer Service Retention ...


Insurance - Inbound Customer Service Retention

Located in Sydney CBD - close to public transport, shopping and cafes
Full time permanent opportunities with hybrid flexibility
Begin a career in a stable industry where you are making a difference to Australians!

About the company:
Our client is a not-for-profit health fund that provides a range of health insurance policies to its members. Being a proud, member owned organisation, they are built by members to bring significant value to members and deliver more benefits in the long run and viability to the mutual health fund industry.
About the role:
This is a permanent full-time customer service & sales call centre opportunity, reporting to the Retention's Team Leader. You will be responsible for for maximising outbound and inbound call opportunities to promote and retain existing members
... Click here to view more detail / apply for Inbound Insurance Customer Service Retention

Immediate Start: short and long term assignments as well as permanent opportunities
Short and Long Term assignments
Flexibility and variety

Fusion Careers have a reputation for providing quality employment opportunities with great companies for candidates based in Norwest, Hills District, Parramatta, Macquarie Park, Western Suburbs & surrounding regions.
We have a great success rate of temporary assignments becoming permanent sothe more we candidates we place, the more candidates we need to fill the new opportunities coming through!
We are currently looking for professional, well-presented and flexible candidates who are available at short notice and have proven office support experience in the following areas:

Administration Assistants
Personal/Executive Assistant
Accounts Officer Payables and Receivables
Team Assistant
Receptionists
Project Administration/Coordination
Sales Coordinator
Customer Service Coordinators (office environment)
Data Entry

The key attributes essential to be
... Click here to view more detail / apply for Professional Customer Service, Accounts and Admin Temps!

Located in Chullora
Mon/Tue/Wed -Morning shift, Thu and Fri Afternoon shift
Full time permanent

PFD Food Services is a 100% Australian owned food service network, with 70 strategically located distribution centres around Australia. We deliver an extensive range of fresh meat and seafood together frozen products, drygoods, paper products and cleaning solutions to the food service industry.
Since , we have been distributor of choice for cafs, restaurants, pubs, clubs, schools and any foodservice business that demands a wide range of products delivered with outstanding customer service. Weve always believed in ourselves and our people, we know it takes every task, from every person in our business to help make our customers business a success. In PFD formed a partnership with another proud Australian company, Woolworths Group.
The Role
The purpose of this role is liaising with customers and processing customer orders ... Click here to view more detail / apply for Customer Service Rep

18th September,
Join us at Essential Appointments as we seek top-quality temps to make a difference in the realm of customer service.         Why Choose Us?

Collaborate with exceptional clients
Enjoy competitive hourly rates
Work across various locations
  
At Essential Appointments, we're on the lookout for top-quality temps to join our team. Our clients represent diverse industries, many of them at the forefront of their respective fields. We're counting on YOU to fill pivotal roles within their teams, including:


Call Centre
Customer Service Officers
Internal Sales
Outbound Sales
  
Your Responsibilities Will Include:


Efficiently processing sales orders
Handling customer order requests
Skillfully resolving customer issues
Engaging in warm calling
Order processing and other tasks as needed
  
Experience Required for Success:


A minimum of two

... Click here to view more detail / apply for Customer Service ? Seeking Exceptional Temporary Talent!

Job Posting Date:  9 Oct







Company:  Coates







Position Type:  Permanent Full Time







About us Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC. Your new role in Ingleburn awaits: Coates Customer Service Coordinators perform a critical role within our branch teams by assisting customers with their equipment solutions.      Coordinate equipment deliveries, transfers, pick-ups, repairs & breakdowns.     Identify & respond to customer needs in person and by phone & email.      Contribute to




... Click here to view more detail / apply for Customer Service Coordinator Sydney Traffic, Grounds, Lift & Shift

Company Overview
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. As a testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries. www.cae.com

Located at training centre in St Peters.

Role Responsibilities
? Manage client relationships and ensure customer satisfaction:
? Cultivate and maintain strong, long-term relationships with key clients.
? Serve as the primary point of contact for client inquiries, concerns, and escalations.
? Proactively engage with clients to identify opportunities for improvement and innovation.
? Support key customer account and business development strategies:
? Develop and implement strategic account plans aligned with both client and company objectives.
? Understand the client’s business objectives, challenges, and needs to identify opportunities for account growth and expansion.
? Collaborate closely in Sales team and with cross-functional teams (I.e. Business Development, proposals, pricing) to align strategies and support client goals.
? Implement, track and present new leads and opportunities in Salesforce.
? Ensure customer satisfaction and service excellence:
? Support customer governance sessions and ensure compliance with existing contracts.
? Act as intermediary between different business units to ensure streamlined communications across customer meetings.
? Review customer feedback surveys and launch initiatives to help improve survey results.
? Support overall Training Centre business operations by:
? Develop and implement process improvement initiatives to streamline operations and enhance effectiveness.
? Identify inefficiencies and bottlenecks in operational processes and workflows.
? Provide guidance, and direction to the operations team (Communications rollout of the processes, procedures, etc.)
? Foster a positive and collaborative work environment conducive to high performance and employee engagement.
? Ensure compliance with relevant laws, regulations, and industry standards. I.e. Environment, Health, and Safety Initiatives
? Co-ordinate with internal teams to stay up to date on changes in regulations and ensure operational processes are aligned accordingly.

EEO Statement
• At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
• At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.

Applications
If this role fits what you are looking for and you believe you have the necessary skills and experience, click ‘Apply Now’ and attach your resume.

Play an early, key role in Ampols customer data product strategy
Join us at the inception of our journey to become a digital, data driven organisation
Permanent position based in our Alexandria, Sydney HQ, with flexible, hybrid work options available
About Ampol    Powering better journeys, today and tomorrow. Our company has always been about more than fuel. Fuel may be the foundation of our business, but our motivation and purpose comes from the people, businesses, industries and communities we engage with.  From our origins until today, weve always been inspired by the role we can play in peoples lives to keep them moving, to make journeys happen. Here at Ampol, we are proud of our heritage as Australias only owned fuel brand.  For over 100 years we have supported Australians to travel far and wide, and well be here for
... Click here to view more detail / apply for Customer Strategy Analyst

The Position
An exceptional opportunity has become available for an experienced Customer Service Team Leader to join an absolute market leader. Reporting to the Customer Service Manager and working alongside another Customer Service Team Lead, you will manage, lead and mentor a stable team of Customer Service Agents whilst ensuring a seamless stakeholder experience.
 
The Role
  
Working in a fast-paced environment, you will take on a leadership role where you will be ensuring optimal delivery and performance from your team. This is a hands-on role that will see you supporting not only your team but also having regular contact with key stakeholders.  Your day-to-day tasks will include:


Oversee order capture and manage the timely dispatch of products
Build and maintain strong customer relationships to enhance interactions
Collaborate with internal teams to ensure exceptional service delivery
Address customer queries and develop


... Click here to view more detail / apply for Customer Service Team Leader

Every ISS employee, or ?placemaker,? is part of both a diverse team and global community of colleagues where different skills, personalities, and life choices are acknowledged and celebrated as part of a positive, inclusive environment. ISS teams come together to care for clients and colleagues, championing talents and uniting with trust in a place open to the true self.
ISS IS A PLACE TO BECOME WHAT YOU WANT
ISS is a global workplace experience and facility management company, providing placemaking solutions that contribute to better business performance and makes life easier, more productive, and enjoyable ? delivered to high standards by people who care.
ISS IS A PLACE TO BECOME PART OF SOMETHING BIGGER
With over 485,000 employees throughout 46 countries ISS is a company of belonging.
? Connecting People and Places to Make the World Work Better?.
About the Role:

... Click here to view more detail / apply for Client Service Manager ? Liverpool Area

The NRMA acknowledges the Traditional Custodians of the land and waterways on which our business operates. We pay our respects to Aboriginal and Torres Strait Islander Elders past, present and emerging.
Purpose led, we are proudly member-owned and one of Australia's most iconic and trusted brands. We started by being a voice for safer roads and providing legendary roadside assistance, but now we do so much more. 
From spectacular holiday destinations, car rentals and boats on our waterways, to leading the EV charging roll-out to prepare for the future of driving, speaking out for change in government policy and supporting sustainable travel. 

Join our Technology Engineering team where you will provide IT support across our group of businesses
Be part of a culture that celebrates, respects and supports you for you!
Great benefits on holidays, insurance, vehicle servicing, car rentals and accommodation

... Click here to view more detail / apply for Service Desk Analyst

Who are we?

We are Home-in, and our vision is that all Australians buy and sell their home securely, with confidence. To turn this vision into reality, our mission is to provide exceptional conveyancing for buyers and sellers, which is also so valuable to home lenders and real estate agents that they recommend Home-in to all their customers.  


Home-in provides conveyancing services across Australia, settling over $7B in homes since . Our value proposition to customers is ?Expert conveyancers, digital convenience?:  



Conveyancers and lawyers with years of experience and local expertise.




Award-winning app built by CommBank with digital ID verification, chat and more.



We believe conveyancing is a key part of a customer?s home buying journey. Through our partnership with CommBank and integration with the CBA home loan process, we
... Click here to view more detail / apply for Customer Experience Manager, Home-in

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are experiencing massive growth this year, scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

The Customer Service team focusses on providing support to all CreditorWatch customers which number in the thousands. As a Customer Service Consultant, you are required to support customers with in-bound enquiries via phone, live-chat and email, spread over different geographies.

Additionally, your role will entail out-bound activities to assist online members in unlocking and managing their account. In addition, you will proactively provide suggestions for continuous improvement to team processes, help centre management and ongoing reviews of customer feedback with the goal being to provide the team autonomy and improve the overall customer experience. As part of the role, you will also be handling a high volume of commercial disputes.

This role reports directly into our Customer Service Manager. It is a hybrid working model and our office is Melbourne CBD Based.

Our ideal candidate

To be successful in this role, you’ll ideally have a couple years of experience as a Customer Service Agent under your belt. Here at CreditorWatch, our customers come first, so you will have a passion for providing world class service and driving positive NPS engagement - your communication and active listening skills come second to none. Lastly, has a heavy focus on handling disputes, you'll need to have strong problem solving, time management and prioritisation skills.

More than just work