Company Overview
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. As a testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries. www.cae.com
Located at training centre in St Peters.
Role Responsibilities
? Manage client relationships and ensure customer satisfaction:
? Cultivate and maintain strong, long-term relationships with key clients.
? Serve as the primary point of contact for client inquiries, concerns, and escalations.
? Proactively engage with clients to identify opportunities for improvement and innovation.
? Support key customer account and business development strategies:
? Develop and implement strategic account plans aligned with both client and company objectives.
? Understand the client’s business objectives, challenges, and needs to identify opportunities for account growth and expansion.
? Collaborate closely in Sales team and with cross-functional teams (I.e. Business Development, proposals, pricing) to align strategies and support client goals.
? Implement, track and present new leads and opportunities in Salesforce.
? Ensure customer satisfaction and service excellence:
? Support customer governance sessions and ensure compliance with existing contracts.
? Act as intermediary between different business units to ensure streamlined communications across customer meetings.
? Review customer feedback surveys and launch initiatives to help improve survey results.
? Support overall Training Centre business operations by:
? Develop and implement process improvement initiatives to streamline operations and enhance effectiveness.
? Identify inefficiencies and bottlenecks in operational processes and workflows.
? Provide guidance, and direction to the operations team (Communications rollout of the processes, procedures, etc.)
? Foster a positive and collaborative work environment conducive to high performance and employee engagement.
? Ensure compliance with relevant laws, regulations, and industry standards. I.e. Environment, Health, and Safety Initiatives
? Co-ordinate with internal teams to stay up to date on changes in regulations and ensure operational processes are aligned accordingly.
EEO Statement
• At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
• At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
Applications
If this role fits what you are looking for and you believe you have the necessary skills and experience, click ‘Apply Now’ and attach your resume.
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 75 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. As a testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 13,000 employees, 180 sites and training locations in over 35 countries. www.cae.com
Located at training centre in St Peters.
Role Responsibilities
? Manage client relationships and ensure customer satisfaction:
? Cultivate and maintain strong, long-term relationships with key clients.
? Serve as the primary point of contact for client inquiries, concerns, and escalations.
? Proactively engage with clients to identify opportunities for improvement and innovation.
? Support key customer account and business development strategies:
? Develop and implement strategic account plans aligned with both client and company objectives.
? Understand the client’s business objectives, challenges, and needs to identify opportunities for account growth and expansion.
? Collaborate closely in Sales team and with cross-functional teams (I.e. Business Development, proposals, pricing) to align strategies and support client goals.
? Implement, track and present new leads and opportunities in Salesforce.
? Ensure customer satisfaction and service excellence:
? Support customer governance sessions and ensure compliance with existing contracts.
? Act as intermediary between different business units to ensure streamlined communications across customer meetings.
? Review customer feedback surveys and launch initiatives to help improve survey results.
? Support overall Training Centre business operations by:
? Develop and implement process improvement initiatives to streamline operations and enhance effectiveness.
? Identify inefficiencies and bottlenecks in operational processes and workflows.
? Provide guidance, and direction to the operations team (Communications rollout of the processes, procedures, etc.)
? Foster a positive and collaborative work environment conducive to high performance and employee engagement.
? Ensure compliance with relevant laws, regulations, and industry standards. I.e. Environment, Health, and Safety Initiatives
? Co-ordinate with internal teams to stay up to date on changes in regulations and ensure operational processes are aligned accordingly.
EEO Statement
• At CAE, everyone is welcome to contribute to our success. With no exception. As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
• At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, or age. The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
Applications
If this role fits what you are looking for and you believe you have the necessary skills and experience, click ‘Apply Now’ and attach your resume.
