Position Details

• Continuing | Full-Time

• Higher Education Officer Level 9 | $122,922- $131,535 p.a.

• Location: Bedford Park / Kaurna Country  

• View Position Description

About the Student Life Division

The Student Life division ensures the delivery of student-centred support across the student lifecycle that underpins the University’s broader strategic visions by delivering support services and functions that facilitate and enhance the academic mission of the institution.  The Student Life division provides support services and programs that contribute to the student experience and success, including in the areas of health, counselling, disability services, orientation and transition, retention, student wellbeing, and student engagement through the activities of the Flinders University Student Association

About the Role

Flinders University is seeking a motivated Manager, Counselling Service to provide operational and strategic leadership of the Counselling Service including the Intake and Assessment team, Counsellors, project and support staff.

Working closely with the Director Student Life, you will play a key role in ensuring that efficient models of services, systems, projects and processes are in place that support student wellbeing and ensure that demand for service is met. In addition, you will also be responsible for:

• Contributing to the management of programs, project, training and community capacity building activities that aim to address mental health and wellbeing, including gender-based violence prevention and response.

• Implementing a continuous improvement framework to ensure the delivery of quality and timely counselling services and other wellbeing initiatives, programs and projects that reflect best practice and the current higher education sector priorities.

• Ensuring that students in crisis and/or at risk are managed appropriately, including taking a key role in the management of critical incidents and providing expert advice to the Director Student Life and other senior managers.

• Contributing to strategic and operational planning for the Student Life portfolio to deliver high quality, evidence-based support for students that increase student success and wellbeing.

About You

You will be a dedicated leader, with the ability to motivate and develop high performing teams and foster a positive team environment. Your high-level communication skills, together with your planning and analytical skills, will be the key to your success, as you demonstrate your ability to provide strategic and operational leadership, communicate with multiple stakeholders with competing demands and manage crisis and risk situations.

The successful Manager, Counselling Service will also demonstrate:

• Registration as a Psychologist with the Psychological Board of Australia or eligibility for membership of the Australian Association of Social Workers.

• Demonstrated experience in providing professional supervision to a team of experienced counsellors, including psychologists and social workers.

• Proven ability to develop, deliver and evaluate effective services and programs that address wellbeing.

• Understanding of the Higher Education sector and factors that impact on wellbeing.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services, gym and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy 

• It is a requirement of this position that the incumbent maintain a current Working With Children Check which is satisfactory to the University in accordance with the Child Safety (Prohibited Persons) Act 2016 (SA).

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description.

• For more information regarding this position, please contact Jodie Zada on 8201 2118.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.

About the opportunity

Join our Childcare & Education vertical as Customer Support Coordinator in Melbourne to make a real impact every day. We say that because we know that every conversation we have, every code line we write and every interface we design is another opportunity for us to enrich our customers’ experiences.

Reporting into the Customer Success Team Lead, you will help our customers become successful through the use of our platform, ensuring retention and customer happiness. The Coordinator role provides support to the wider team by assigning tickets, and answering customer enquiries. Some of the other responsibilities include:

• You'll be a proactive member of your team advocating customer needs internally, owning their challenges and working on ways to prevent them from recurring
• You'll provide the initial response to tickets and assign incoming tickets to the team depending on the level of complexity and issue
• You'll respond to enquiries via phone, chat and email and work to ensure every enquiry is answered in accordance with our SLAs
• You'll handle dissatisfied customers in a polite and professional fashion
• You'll maintain broad knowledge of all company products, services, and promotions
• You'll support the implementation of systems improvement initiatives and the introduction and roll-out of new technologies
• You'll monitor the performance of systems and assist with the identification of potential issues