28th March, 2024 Who We Are:At Employal  Recruitment, we pride ourselves on fostering a culture of collaboration, growth, and excellence. As a boutique recruitment agency specialising in manufacturing and supply chain, we are dedicated to matching top talent with exceptional opportunities. Company Overview:Employal Recruitment is proud to collaborate with a global market leader in the confectionary industry, renowned for their diverse range of delightful treats enjoyed by consumers globally. Combining tradition with innovation, our client maintains commitment to excellence in both product quality and customer satisfaction.  About the Role:We are seeking a dynamic individual to join our team as a Logistics and Customer Service Manager. In this role, you will be responsible for overseeing the efficient operation of our logistics department at our North Sydney site, ensuring timely delivery of products to customers while maintaining high standards of service. As warehousing and transportation are outsourced, you will also be responsible for managing and maintaining vendor…

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The company Our client is one of the biggest construction equipment manufacturers in the world! They are a family-run company who employs nearly 50,000 people in over 140 companies worldwide. Their product range includes earthmoving machinery, mining equipment, mobile cranes, tower cranes, maritime cranes as well as foundation and piling equipment throughout Australia and New Zealand. The position The Service Administrator is responsible for the provision of timely and effective administrative services to the Maritime Cranes Division and its Customers. In this role you will liaise directly with internal and external customers as well as form strong working relationships with internal sales, service, parts, warehouse and Maritime Cargo personnel. The duties include: Raising customer service jobs /repair orders and costing completed jobs Invoicing of customer service jobs Assisting with the scheduling of services Site mobilisation functions Prepare payroll data Addressing customer queries Booking travel Processing employee expenses and collate all expenses for on-charging Manage purchase…

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UP TO $70K SUPER ARCHITECTURAL & INTERIOR DESIGN COMPANY BASED NEAR SYDNEY CBD COMPANYThis national business has their head office & showroom located in the inner southern suburbs near Surry Hills and has been operating around the world for over 20 years. They represent a number of architecturally-designed decorative products and custom fixtures and are known for their high-end brands that are generally the first choice for architects, designers, and consultants when it comes to high-end commercial & luxury residential projects.POSITIONDue to company growth, a Customer Service & Sales Administrator role has become available. Your main responsibilities will be focused the around the following key areas: Customer Response: Product availability & price for customers via phone & email Sales Orders: Enter sales orders in the system and send order or backorder confirmations Dispatch: Pick, pack and dispatch all Sales Orders BENEFITSSome of the huge benefits for this role are: Highly competitive Salary with $65K to…

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Customer Service Officer About the role Join our successful and tight-knit team in our Kalgoorlie Steel Centre branch. You will be working closely with both our Sales and Operations teams, to ensure customers have a positive experience with Infrabuild Steel Centre. This is an exciting opportunity for someone looking for a career change or to build on their existing customer service/sales experience. Managing customer enquiries via phone, email and in person Processing cash sales, quotes and orders Preparing reports Maximising sales opportunities General administration duties About your experience You are a team player with an exceptional customer focus, strong attention to detail and you thrive in a busy environment. You will be an enthusiastic and tenacious individual with the ability to provide customer solutions and exemplary service. Experience in customer service and or sales administration Excellent interpersonal skills and the ability to establish rapport Microsoft Office & SAP system experience highly regarded Experience in estimating…

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Apply Now Gaming Service Executive - Harbord Diggers Freshwater NSW About UsMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.Mounties Group have over 220,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.About the RoleWe are currently searching for an experienced and motivated Gaming Service Executive to join our close-knit team on a part-time basis at Harbord Diggers located in Freshwater, NSW!As a Gaming Service Executive, with a focus on our VIP patrons, you will be responsible for ensuring that…

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Job Title: Service Technician - Electrician Location: Western Sydney, NSW My client is on the lookout for a Service Technician/Electrician based at our fabrication workshops in Western Sydney, with occasional site visits to their water treatment plants. Reporting to the Water Asset Manager, you'll be responsible for electrical maintenance and repair tasks on water assets, ensuring compliance with HSE policies, local council regulations, and state requirements. Role Responsibilities: Primary Purpose of the Role: The Service Technician/Electrician will manage predictive, preventive, and corrective maintenance of a wide range of electrical equipment within water treatment plants. Key responsibilities include: Repairing and refurbishing electrical equipment such as instruments, probes, actuators, and motors. Interpreting maintenance instructions and electrical schematic drawings for maintenance works. Supervising equipment maintenance and performing inspections on electrical control systems. Managing logistics and procurement of spare electrical parts. Ensuring efficient operations of water treatment plants through assigned tasks, including equipment breakdowns and preventative maintenance procedures. Qualifications: Must…

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Apply Now Customer Service Attendant, relief Supervisor - Halekulani Bowling Club Budgewoi NSW ABOUT USMounties Group Values are Family, Honesty, Care, Innovation, Fun and Loyalty. We are a Mutuality which means our organisation is owned by its members and we exist to improve the lives of our members.Mounties Group have over 230,000 members that use our services across a broad range of industry sectors including: Health & Fitness, Retail, Medical, Hospitality, Homecare and Allied Health.We employ over 1,300 people and are rapidly growing, particularly in the Health and Wellbeing segment of our business. Our Head office is located in Mount Pritchard and supports businesses across NSW, QLD, VIC and the ACT.About the RoleWe are currently searching for a dedicated and motivated Customer Service Attendant / Relief Supervisor to support our close-knit team at our venue, Halekulani Bowling Club, located in Budgewoi, NSW!As a Customer Service Attendant / Relief Supervisor, you will be the face of…

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Customer Service Manager-Highly reputable company within the Products and Supply space, serving the hospitality industry!-Newly created position - scope to put your own stamp on the role-Friendly and inclusive Employer-Generous remunerationWOW recruitement are looking for a stand out Customer Service Manager for a respected supplier whose clients range within the hospitality and office product space.  We're looking for a go-getter who has ideas to bring to the table who will receive great recognition for their efforts. Managing a diverse team of 4 customer service agents with excellent pre-existing relationships with clients you will be;Working closely with customers post-purchase, identifying upselling opportunities.Handle problem resolution through account management and maintaining regular contact.Collaborate closely with cross functional teams in sales and finance. Collate data and provide feedback to the sales team and director - they're very open and have a collaborative approach.Encourage orders to take place through the client platform.Contiunously review performance and identify areas of improvement. What we're looking for;Proven…

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Customer Service Manager-Highly reputable company within the Products and Supply space, serving the hospitality industry!-Newly created position - scope to put your own stamp on the role-Friendly and inclusive Employer-Generous remunerationWOW recruitement are looking for a stand out Customer Service Manager for a respected supplier whose clients ragne within the hospitality and office product space.  We're looking for a go-getter who has ideas to bring to the table who will receive gret recognition for their efforts. Managing a diverse team of 4 customer service agents with excellent pre-existing relationships with clients you will be;Working closely with customers post-purchase, identifying upselling opportunities.Handle problem resolution through account management and maintaining regular contact.Collaborate closely with cross functional teams in sales and finance. Collate data and provide feedback to the sales team and director - they're very open and have a collaborative approach.Encourage orders to take place through the client platform.Contiunously review performance and identify areas of improvement. What we're looking for;Proven…

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PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

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Job Description Your new opportunity: As a Service Administration Supervisor, you'll play a central role in ensuring the seamless back-end administration for all customers internal and external. You'll guide and supervise our team to collaborate with various teams and departments to deliver exceptional service to our clients and maximise customer satisfaction. In this role you will: Ensure that work in progress is reduced to minimum levels by supervising and guiding your team. Ensure daily cash sales and accounts are correctly reconciled. Work closely with the warranty administration team to ensure all warranty jobs are processed within time protocols, minimal errors and updates are provided. Attend meetings and contribute to continual process improvement. About you: Have 5 years of administrative experience with great computer skills. Automotive warranty experience Experience within a customer service environment Sound understanding of Automotive Dealership Service Environment Some supervisory experience would be great, but we're happy to work with the right person.…

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Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

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26th March, 2024 $34 per hour plus super 01/04/2024 to 28/06/2024 - Parramatta Location 7.6 hours per day/38 hours per week Provide service and support directly to victims of crime through the provision of information, advice, registration and management of applications for victims support. The position holder is required to act with professionalism, objectivity and integrity to: Work in a trauma informed way to ensure that the needs of the client are holistically addressed. Assist in the delivery of client service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed. Provide first contact information and referrals, and process applications for victims support, with assistance as needed. Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices. Achieve and exceed all key performance indicators and performance targets. Be aware of…

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No FIFO experience? No problem! This could be your chance to get your start in a lucrative industry.

We’re looking for customer service-oriented Indigenous employees with hospitality experience or transferrable skills and a positive can-do attitude. Your next adventure awaits!

What do Service Attendants do?
Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds

What does it take to work FIFO?
The FIFO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 12-hour shifts and day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights and up to date COVID-19 vaccinations are essential

Most of all, what’s in it for you?
This is an entry-level role which can lead to many more opportunities for your future. Here’s what’s on offer:

Permanent role with Sodexo - we’re looking for keepers!
$80,000+ package with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your FIFO life
Your flights, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/gqqG4

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

What are you waiting for? Submit your application today and become part of our FIFO familY

We’re looking for customer service-oriented people with hospitality experience or transferrable skills and a positive can-do attitude. Your next adventure awaits!

No FIFO experience? No problem! This could be your chance to get your start in a lucrative industry.

Full-time positions require ability to commit to a consistent 2 week-on, 1 week-off roster
Casual roles require flexibility and reliability to work across changing swings and rosters, with opportunity to visit different sites and gain experience across a variety service attendant areas

What do Service Attendants do?
Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms (aka “dongas”)
Assisting in the Kitchen and Dining Room service areas - food handling and food preparation required
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds

What does it take to work FIFO?
The FIFO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

It is a prerequisite for this role that candidates are currently residing in WA
You will be required to obtain a National Police Check, should you not have one dated within the last 6 months
Ability to work 12-hour shifts and, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol screening
Unlimited Australian working rights
WA Drivers Licence desirable

Most of all, what’s in it for you?
This is an entry-level role which can lead to many more opportunities for your future. Here’s what’s on offer:

Permanent role with Sodexo - we’re looking for keepers!
$80,000+ package with consistent hours, holiday, sick pay, and superannuation for full-time roles
A structured on-boarding and induction program to ensure you get the best start in your FIFO life
Your flights, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/ghDJK

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

WOW Recruitment are seeking a Customer Service Specialist for our Medical Logistics based client in Macquarie Park. Our client is an industry leader, who have built a fanastic reputation by partnering with medical device companies, hospitals, clinics and other allied healthcare providers to fulfill operating needs in a simple and user-friendly way. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available) $65k SuperMacquarie Park Onsite positionBonus structure in place for achieving KPISImmediate startFree gym membershipFantastic career progression opportunities You will be:Answering upto 30 calls each day Booking and amending orders and communicating changes with involved partiesEnsuring accurate and timely data entry into the operating systemResponding to customer queries Maintaining relationships with carriers and customersProviding general administration and operational supportContributing to the improvement of policies and proceduresSkills required:Permanent Resident of AustraliaMinimum 2 years’ experience in a customer service/call centre roleMedical receptionist / call centre operator experience is higly advantageous Logistics experience preferred…

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WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is…

Click here to view more detail / apply for Customer Service Specialist

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

Do you love a sleep in before jumping into your day? Join our Customer Care team on our late shift!Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family.Here’s what our recent new starters have to say about us…“It was a great opportunity to help people in the community, in a role that matters.”“Working at ING has been a great change of pace and has great incentives such as working from home.” “OMG!! My journey has been amazing. It’s been very inclusive, friendly and fun!”If you’re as excited as we are, then keep reading!We will have multiple roles available for a 20th of May start date at our swanky Customer Care HQ in Wyong. You’ll be joining a fun and fast paced environment where there is opportunity to grow within your role.…

Click here to view more detail / apply for Customer Care Specialist

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

Click here to view more detail / apply for Customer Service Coordinator

Overview:

• Full-time, Continuing position

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the role

As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

To be successful in this position, you will have:

• Excellent communication skills and the ability to liaise with a variety of stakeholders

• Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service

• Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders

• Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment

• Sound decision-making skills and judgement with a solution focus

• Contribute to continuous improvement initiatives and new ways of thinking and working

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email evaggelos.goulas@rmit.edu.au.

Position Description – Student Service Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:

10 Apr 2024 11.59 pm

The Company Innovative, progressive company focused on automation and AI. Leading the pack in technology and innovative thinking this young dynamic team will provide a stable, secure work environment that will also challenge and stretch your experience. The Role This is a start to finish role where you will be managing all operational tasks for your allocated clients, which is predominately ocean freight imports. You will have full responsibility of the shipment from PO right through to delivery to clients premises or 3PL warehouse. You will be the main liaison for customers and deliver consistently outstanding service both internally and externally. If you enjoy having full control of the shipments and servicing your customer requirements, this role is for you! Responsibilities Facilitation of Import & Export shipments Liaising with shipping lines, co-loaders, airlines and transport carriers Providing clients with exceptional customer service Import/Export Document Processing and Creation Essential Skills Solid experience in freight forwarding operations…

Click here to view more detail / apply for Customer Operations Coordinator

The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).
They now seek an experienced System/Service Analyst to join the team in Sydney.
This is for a full time role with an annual salary of $90,000 + Superannuation.


The Responsibilities:
· Spearhead the migration of tools like CATT to more collaborative and accessible platforms such as SharePoint
· Ensure a seamless transition that enhances user engagement and learning
· Enhance existing training materials and challenges for tools like CATT, aimed at deepening users' understanding of its testing functions across various financial services systems
· Offer continuous troubleshooting support and effective use of CATT tool to overcome any operational hurdles.
· Participate in the design and implementation phases of CATT
· Developing testing strategies and best practice procedures for tool configuration
· Oversee and conduct functional, regression, and system integration testing
· Ensure software and systems operate seamlessly across all intended functionalities
· Handle specific testing functions critical to financial operations, such as environment preparation, trade upload/lifecycle management, outbound SWIFT reconciliation, and end-of-day processes
· Conduct integration testing involving crucial financial interfaces and systems, including SWIFT, CLS settlements, and upstream trade booking systems
· Ensure interoperability and efficiency of aforementioned system functions
· Liaise with Subject Matter Experts (SMEs), Business Analysts (BAs), and developers continuously
· Manage effective requirement gathering to ensure comprehensive test coverage
· Provide tailored training sessions and handover to Support and Business teams to leverage the CATT tool effectively
· Produce detailed documentation on platforms, outlining critical testing functions, configurations, and best practices related to tools like CATT
· Develop and implement best practice guidelines for the configuration of testing tools

· Regularly monitor testing processes, report on outcomes, and provide insights
· Continuously update knowledge on financial systems and technologies, including Calypso, Murex, and kdb+, to provide informed support and enhancements to testing practices


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· At least 4 years working experience in KX technology
· At least 4 years of demonstrated expertise in languages such as Python, Java, C++, or JavaScript
· At least 4 years of relevant experience with frameworks like React for front-end development or Django for Python
· At least 4 years of demonstrated skills in SQL for database management
· At least 4 years of demonstrated expertise in TCP/IP, UDP, HTTP/S, FTP, and DNS
· Knowledge of continuous integration and continuous deployment (CI/CD) pipelines using tools
· Understanding of firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

Click here to view more detail / apply for Customer Solutions Advisor - Full time - Burwood