Position Partners are currently seeking a Field Service Technician to join their team. This is a full-time permanent role be based at our branch in Silverwater. This role will report to Read More...

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IPS Australia is the largest independent service provider for rotating equipment in Australia.
Our workshops are based in Somersby NSW, & Kwinana Beach WA, and our business is to maintain and provide spare parts for rotating equipment such as steam and gas turbines, pumps, compressors and blowers, gearboxes, as well as reciprocating compressors.
IPS Australia is currently looking for a qualified Field Service Engineer to carry out field service activities specialising in reciprocating compressors of various manufacturers.
The successful candidate will have an engineering degree, at least 3 years experience with the specific maintenance and repair procedures for reciprocating equipment, and available to work on our client sites in Australia, New Zealand, PNG, Pacific Islands.
Your role main responsibilities will include:
• Carry out field service activities on reciprocating compressors of various manufacturers
• Strip, inspect, repair, rebuild, commission machinery including reporting and recommendations
• Supervise a team of mechanical fitter or work autonomously
• Machinery to work on: reciprocating compressor, diesel or gas engines (not as mandatory, but preferred), integral recip compressor-Gas engine (not as mandatory, but preferred), familiar with condition monitoring (preferred)
• Support the operation of the service activities with technical expertise
• Assist the operation of the workshop as required including hands on activity during field service down time.
• Assist sales activities for both workshop and field services in conjunction with IPS Business Development Managers. Including customer visits, if required
• Provide technical customer support to clients
• Develop detailed scope of works to assist in sales and contract execution.
• Development of specific quality documentation (ITP’s, IRS, Work Procedures) for service activities in conjunction with Operation Manager
• Provide on the job training for IPS service personnel
You will work mainly on:
• Axial, centrifugal, multistage, integrally gear compressors and expanders
• Screw compressors
• Industrial gearboxes
• Reciprocating compressors and valves
• All type of rotors
• Steam and gas turbines
• Fans and blowers
This is predominately a Field Service position. Ability to travel to field locations within Australia is required. The applicant will be able to work on his own or part of a team according to OHS& E standard. The Field Service Engineer is the Supervisor on site and manages the team as well as being the main point of contact for our client.
To be considered you will:
• Have a Master/Bachelor degree or a certificate IV in Mechanical Engineering
• Be an Australian Citizen or a Permanent Resident
• Have 5+ years rotating equipment experience
• Be based in NSW, WA or willing to relocate to our workshop locations
• Have experience in project management (favourable but not essential)
• Have a professional accreditation such as CPEng, NER, RPEng, RPEQ (favourable but not essential)
We are looking for high achievers who strive for results and have a strong commitment to achieving safety standards. We want people who are professional, innovative, committed and looking to be challenged. You will have a pragmatic approach to problem solving and will have sound communication skills and the ability to establish effective working relationships with a variety of different stakeholders.
In return for your hard work and dedication you will be rewarded with a competitive salary, an opportunity for career growth and development as well as the chance to work with a team of driven and professional colleagues who encourage and support the delivery of optimum results.
To apply, send your letter of application and resume detailing your qualifications, experience and references. If you have any question please send us an email at [email protected].
Please note only shortlisted candidates will be notified. No agencies please.
Based Somersby, Gosford & Central Coast NSW
Full time
Salary Package: $80K to $120K per year
Job Types: Full-time, Permanent
Salary: $80,000.00 – $120,000.00 per year
Schedule:
• Afternoon shift
• Day shift
• Evening shift
Supplemental pay types:
• Overtime pay
• Performance bonus
Application Question(s):
• Are you willing to undergo a pre employment medical and drug/alcohol testing?
Experience:
• Reciprocating Compressor: 1 year (Required)
Work Authorisation:
• Australia (Preferred)
Work Location: On the road

Sandvik Mining and Rock Solutions Service Technician – Mount Isa, Qld Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical solutions for the Read More...

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SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

Swell Stays, a fast-growing Holiday Home Management Business, is on the lookout for an ideal candidate to join our vibrant and driven team.

We offer a Front of House/Guest Services position where you will manage all guest inquiries, handle complaints, provide concierge services, and act as the primary point of contact for guests and homeowners reaching out to Swell Stays.

This role operates from 8:30 am to 4:30 pm, five days a week. (We might consider a four-day workweek for the right candidate.) Additionally, you will be part of an on-call rotation, addressing urgent guest inquiries or emergencies outside office hours (typically once a month from Monday to Friday).

We're seeking:

Highly organised individuals with an eye for detail
Empathetic, friendly, and independent workers
Strong communication and customer service skills
Excellent multitasking abilities and time management
Local knowledge of the tourism industry
Willingness to learn and collaborate within a team
A strong work ethic with a proactive attitude
We are seeking a candidate who has a minimum of two years' experience as a Customer Service Manager

While we prioritise character over experience, preference will be given to candidates with prior high-pressure environment experience.

If you believe you possess the qualities required for this role, please apply via the provided link.

Note: Applications must include a cover letter to be considered. No phone or walk-in applications will be accepted.

Salary between $70 000 and $75 000

We look forward to receiving your application!

Service Supervisor I - Logging and Perf Date:  Nov 21, 2023 Location:  Roma, QLD, AU, 4455 Read More...

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Field Service Technician Mackay Job ID:  70141 Division:  Mining Company:  Read More...

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Defence Industry - Field Service Representative in South West Sydney Your new company You new business is an Australian Market Leader within the Defence Industry. They are a global business, offering substantial career progression and exciting defence projects across a variety of domains. They value innovation, integrity and technically astute individuals and will support to nurture you career development. A flexible culture and supportive team environment, will make for a fantastic working life within a business with substantial opportunities to advance your career. Your new role As a Field Service Representative, you'll be responsible for undertaking maintenance and operation of the equipment within their storage facility and across different Defence sites. You will be a part of the development and implementations of systems that help oversee maintenance and operational information across contracts. You will improve both reliability and function of Defence systems and equipment by implementing additions, changes and expansions. You will also calibrate equipment, complete technical investigations and also complete inspections. What you'll need to succeed

Hold current defence clearance(baseline clearance as a minimum)
Be ITAR compliant
Cert III in Electrical, Mechanical or Fitter trade
Experience within. Defence related industry is highly desired.
Proven experience with inspections, maintenance and repair of technical equipment
Be able to work across trades

What you'll get in return Join a company who pride themselves on being an equal opportunity employer and value their employee's skills, career growth and personal development. What you need to do now If you are interested in this position and feel you have the skills described to be successful, click 'apply now' or for more information and a confidential discussion, or to find out about more opportunities within the Defence Industry, contact Holly Powell on 02 9049 6980 or [email protected] Please click here to apply.

IPS Australia is the largest independent service provider for rotating equipment in Australia.
Our workshops are based in Somersby, NSW & Kwinana Beach, WA, and our business is to maintain and provide spare parts for rotating equipment such as steam and gas turbines, pumps, compressors and blowers, gearboxes as well as reciprocating compressors.
IPS Australia is currently looking for a qualified Mechanical Project Engineer with at least 2 years of experience in rotating equipment to be based at our Somersby NSW or Kwinana Beach workshop and work on sites in Australia, New Zealand, PNG, Pacific Islands.
Your main responsibility includes:
• Ensures the correct protocols, procedures, specifications and documentations are in place for the projects to be completed to the correct/relevant engineering standards
• Ensures technical support is provided to members of the team executing the projects, from technician to supervisor and management level
• Ensures that other projects within position scope are implemented and managed as needed and or as directed and any other tasks as assigned from time to time
• Developing, reviewing relevant specifications and standards
• Responding to inquiries from clients and internal team members and resolving technical problems concerning the projects
• Managing QA paperwork, associated standards and design specifications and documentation, ensuring adherence to IPS QA system
• Working and communicating with Project Managers, Engineering Professionals, subcontractors and suppliers to ensure that the relevant QA standards and expectations are met
• Advising management on matters requiring attention and implementing their decisions
• Overseeing work by subcontractors and developing reports on achieved specifications
• Collecting and analysing technical data associated with projects undertaken, and reporting on project outcomes
• Develop and maintain the goodwill of clients and promote the sale of IPS products and services to existing and potential clients
• Maintain at all time a professional approach to clients and coworkers
• Assist sales activities for both workshop and field services in conjuction with IPS Business Development Managers
You will work mainly on:
• Steam and gas turbines
• Axial, centrifugal, multistage, integrally gear compressors and expanders
• Screw compressors
• Fans and blowers
• Industrial gearboxes
• Reciprocating compressors and valves
• All type of rotors
Ability to travel to field locations within Australia, New Zealand and Pacific Islands is required on a regular basis. The applicant will be able to work on his own or in a team according to OHS&E standards.
To be considered you must:
• Have Certificate 3 and/or 4 of Mechanical Engineering and/or Engineering Degree
• Have 2+ years rotating equipment experience
• Be willing to relocate to our workshop locations
• Have experience in project management (preferable)
• Have a professional accreditation such as CPEng, NER, RPEng, RPEQ (preferable)
We are looking for high achievers who strive for results and have strong commitment to achieving safety standards. We want people who are professional, innovative, committed and looking to be challenged. You will have a pragmatic approach to problem solving and will have a sound communication skills and ability to establish effective working relationships with a variety of different stakeholders.
In return for your hard work and dedication you will be rewarded with a competitive salary, an opportunity for career growth and development as well as the chance to work with a team of driven and professional colleagues who encourage and support the delivery of optimum results.
To apply, send your letter of application and resume detailing your qualifications, experience and references.
Salary: $75,000 per year
Job Type: Full-time
Salary: $75,000.00 per year
Schedule:
• 8 hour shift
• Overtime
Supplemental pay types:
• Overtime pay
• Performance bonus
Experience:
• Rotating Equipment: 2 years (Preferred)
Work Authorisation:
• Australia (Preferred)
Work Location: On the road

We’re looking for customer service-oriented people with industrial cleaning or hospitality experience OR an alternate?transferrable skill set with a?positive can-do attitude.? Your next adventure awaits! ?

This role is a 14:7 10 hour a day Full Time Opportunity at various sites. Since this is a DIDO an open drivers license and your own car is essential. Candidates sharing a car or outside of Mackay and surrounding regions will not be considered.?

What do Service Attendants do?
Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds


What does it take to work DIDO?
The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights and up to date COVID-19 vaccinations are essential
An?open drivers license
Ability to drive to and from the mine site

Most of all, what’s in it for you?
This is an entry-level role which can lead to many more opportunities for your future. Here’s what’s on offer:??
Permanent role with Sodexo - we’re looking for keepers!?
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your DIDO?life
Your food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRMb

Sodexo?offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

Position Title: Engineering Project and Service Manager - Hydropower
Position No: SYD00001
Department: HYDRO
Reporting to (D&C)1: Managing Director
Reporting to (FLM)2: Director – Service and Rehab Australia
Location: Sydney NSW 2000
Location type: On-site/Office based with travel
Employment Type: Full-time Contract


ABOUT ANDRITZ

The ANDRITZ GROUP is a global market leader in the supply of plant, equipment, and services for hydropower stations, the pulp and paper industry, for solid/liquid separation in the municipal and industrial sectors, the steel industry, as well as for the production of animal feed and biomass pellets.

Headquartered in Graz, Austria there are approximately 28,000 employees world-wide.


JOB PURPOSE STATEMENT:

The objective of this new role is primarily to manage the supply and services of Electrical (E) and Mechanical (M) equipment package with the Andritz Hydro project team, JV partners, subcontractors and customers. This includes project, service and O&M business in both sales activities and proposal management as well as order execution.

- Conduct detailed contract review and coordinate progress meetings with all stakeholders
- Secure in full- and on-Time delivery of the components to the customer and achieve all associated milestones in the program
- Support the Service Hydro team in the bidding phase, sourcing, and installation activities
- Maintain close collaboration with the global project team (across multiple time zones)
- Deliver a best practice OHS&E attitude and performance


VALUES

Andritz employees are expected to consistently display the Andritz values of:

- Integrity (Ethics/ Transparency/ Compliance)
- Respect (Responsibility/ Fairness/ Respect/ Teamwork/ Performance
- Reliability (Respect/ Customer Orientation/ Quality)
- Sustainability (Environment/ Safety)


KEY RESULTS AREA

Project Execution 50%

Responsibilities:
- Coordinate our total supply and service package with the customer(s)
- Maintain close collaboration with all stakeholders regarding project progress and scope of supply
- In coordination with the project team, discuss and resolve contract related concerns with the customer(s)
- Monitor customer service, invoicing, expenditure, payments and administration costs
- Conduct regular review of contract requirements and communicate any variations
- Ensure timely and accurate completion of sales/service activity and customer reports (Weekly, Monthly or Annually as directed by Management)
- Coordinate activities in accordance with all local requirements and regulations, to ensure a smooth supply performance to the customer
- Manage specific Australian Standard (AS) requirements with the project team
- Identify and report any inconsistencies, hazards or risks (including proposed resolutions), to the project team
- Deliver and support excellence in OHS&E according to AS4801 and any other relevant standards
- Ensure accurate and thorough documentation of customer interactions and activities including the maintenance of accurate customer contact list and visit reports

Sales and Proposal Management 50%

Responsibilities:
- Develop competitive supply and service concepts in consultation with global experts within Andritz
- Develop competitive Operation & Maintenance concepts for maintaining power generation assets and synchronous condenser plants
- Elaborate appropriate technical solutions to satisfy customers’ needs
- Use product and technical knowledge to prepare estimates and tenders in accordance with sales and pricing policy
- Support the development of the local procurement concepts, a reliable local transport and logistics network and a local equipment installation program
- Negotiation with sub-suppliers and customers on behalf of Andritz Hydro
- Remain informed and up to date with regard to Industry related news, competition activities and product knowledge (Market Intelligence)
- Continuously and actively develop personal skills and knowledge relative to performance obligations
- Establish and develop the appropriate sales/service strategy for the sales of engineering services, supply contract for mechanical and electrical equipment in the Hydropower industry throughout Australia
- Identify new opportunities, promote new technologies, and/or replacement or modernisation of machinery and parts
- Respond to requests for sales opportunities through the development of proposals including bid formulation, reviews, approvals and submission, in consultation with key stakeholders
- Post proposal submission, assist with contract negotiations, reports on bid progress and ultimately, transition successful bids into implementation – all in consultation with relevant parties


KEY MEASURES:

Primary:
- Delivery (In Full and On Time) of agreed project outcomes
- Delivery on actions arising from meetings with the energy utility(s)
- Delivery on actions arising from meetings with the internal project team (off-shore)
- Delivery of actions on Service and Spare Parts and O&M Business
- Management and support of a proactive OHS&E delivery in accordance with contractual, regulatory and ethical standards
- Compliance to local company policies and guidelines

Secondary:

- Assist in the development and support of National sales opportunities for Andritz Hydro
- Develop and maintain key relationships with all stakeholders


OUR OFFER

Meaningful Work – ANDRITZ remains forefront of future engineering technologies and is committed to successfully delivering innovative, high-quality, environmentally responsible solutions to our customers, shaping the future we live in. Why are we so successful? Because we are passionate and love what we do!

Full Project Involvement – Working both locally and globally in a variety of key industries, our employees follow their design throughout the entire project lifecycle: from the initial concept, right into the field for commissioning. Employees and customers are both direct benefactors of this “total commitment” approach.

Professional and Personal Growth – As we continue to innovate and grow, so do our employees. From challenging and innovative work assignments to structured training programs, ANDRITZ provides employees with countless opportunities to grow their knowledge and be the best both professionally and personally.

Flexible Opportunities – ANDRITZ understands that life is a dynamic balance between personal and professional and believes that a successful and fulfilling career varies between people, so we offer a broad range of flexible opportunities.

Working Location - We offer a highly attractive office environment in the centre of the CBD in Sydney, close to the Sydney Harbour, coffee shops and various food courts.


CANDIDATE REQUIREMENTS & ATTRIBUTES

Education:
- Bachelor and/or Master’s degree in Mechanical or Electrical Engineering

Experience:
- At least 8 years demonstrable experience in senior technical roles in the in the Hydro sector, combined with successful project management/service management and execution experience.

Technical Competencies and Skillset:

- Project management/service experience with Hydro power projects or similar
- Extensive product, technical & field knowledge of the Hydro portfolio or similar
- Experience in Operation & Maintenance of power generation assets
- Experience in rotating equipment
- Experience with statutory licences, principal contractor role, and working permits
- Advanced knowledge of the MS Word, MS Excel, MS PowerPoint and MS Project
- Knowledge in an ERP system of advantage
- Ability to plan and manage your work effectively towards achieving objectives.
- Commercial & entrepreneurial awareness
- Good planning, communication & coordination skills
- Customer service orientated
- Takes ownership & initiative
- Fluency in German highly regarded

Note: This position description is not exhaustive. It represents the general position functions

Technician (Workshop & Field Service) Global Market Leader Industry competitive rates, incentives and allowances A culture that-s designed to help you grow.  At Toyota Material Handling Australia (TMHA), we are looking for Field Service Read More...

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We are seeking customer service oriented people with industrial/hotel cleaning or hospitality experience; equally happy to consider a transferrable skill set along with a positive can-do attitude. Your next adventure awaits!

The position would be full time role that is drive in and drive out within the Western Downs region working 14 days in and 7 days off for 10 hours per day. Food, accommodation along with uniforms would be provided.

What do Service Attendants do?

Service attendants are hospitality-minded specialists that help improve quality of life for village residents living and working away from home:

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds
What does it take to work DIDO?

The DIDO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 10-12-hour shifts, day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights
An open drivers license
Ability to drive to and from the mine site
Most of all, what’s in it for you?

These prospective entry-level roles could lead to many more opportunities for your future. Here’s what’s could be on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your work
Your transport, food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRPf

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

We’re looking for customer service-oriented people with industrial cleaning or hospitality experience OR an alternate transferrable skill set with a positive can-do attitude. Your next adventure awaits!

This role is a 14:7 10/11 hours a day.

What do Cleaners/Housekeepers do?
Cleaners/Housekeepers are service minded, with a desire to help improve quality of life for village residents living and working away from home. Working as a Cleaner/Housekeeper you will mostly do the daily clean of the rooms, restock supplies and change out the linen; however on occasions support in other operational areas if required.

Working across a range of functions to support operational needs
Housekeeping/Cleaning accommodation rooms aka: “dongas”
Assisting in the Kitchen and Dining Room service areas
Mine Site Cleaning of Offices, Crib rooms and Ablution Blocks
Providing customer service in the Tavern or Retail shop
Maintaining cleanliness of outdoor areas and grounds

What does it take to work FIFO?
The FIFO lifestyle can be very rewarding but it isn’t for everyone. Consider what to expect and what is required of you when assessing your options:

Ability to work 12-hour shifts and day or night shifts as required
Ability to endure remote environment in extreme heat or weather conditions
Ability to multi-task and assist in other areas with positive teamwork approach
Ability to understand the requirements of safe work and safety protocols
Ability to undergo a pre-employment medical, including drug & alcohol testing
Australian working rights and up to date COVID-19 vaccinations are essential
An open drivers license

Most of all, what’s in it for you?
We seek either experience or entry-level applicants with enthusiasm; Sodexo can lead to many more opportunities for your future. Here’s what’s on offer:

Permanent role with Sodexo - we’re looking for keepers!
Great annualised salary with consistent hours, holiday, sick pay, and superannuation
A structured on-boarding and induction program to ensure you get the best start in your FIFO life
Flights, your food and accommodation are covered whilst at site – let the savings begin!
Access to fantastic Village facilities and lifestyle options including gyms, fitness classes, pools, tennis courts, and social activities (dependent on Village)
Access to employee benefits, discounts, and our recognition program
Great teamwork and a solid group of people around you!

CLICK HERE TO APPLY
https://smrtr.io/grRNc

Sodexo offers over 80 different career streams, upskilling opportunities, and the unique opportunity to progress your career as you learn the business and gain new skills. Your development is our investment.

UGL is a diversified services company delivering critical assets and essential services that sustain and enhance the environment in which we live. Our capabilities extend across a broad range of services and whole-of-life solutions for diverse industries, utilising world leading, sustainable and innovative technologies. We partner with some of the world’s largest blue-chip companies, government agencies, private enterprise, and public institutions.
Career progression & a long term opportunity of making an impact with a high performing, collaborative and professional team are just some of the benefits that UGL Transport will offer you.
UGL are looking for a passionate & enthusiastic Head of Customer and Community to join our team.

Job Purpose

The Head of Customer & Community is responsible for the strategic development of UGL customer and stakeholder engagement experience and deliver the subject matter expertise in customer research initiatives in order to meet and exceed contract KPI’s.
Responsible for the leadership, strategy and analysis of the entire customer journey and customer touch points across the business in partnership with the leadership team as well as our joint venture partners to ensure ongoing improvement initiatives are developed.

Responsibilities

• Management and the development of the customer experience strategy and plan
• Delivery of CX strategy and plans
• Lead and support the transition and steady state business in accordance with the set plans
• Strategy development and reporting on all customer experience touchpoints and improvement strategies
• Improve the overall customer experience in all areas of the customer journey; services, brand, comfort, safety, information, feedback and monitoring and people engagement against contract KPI’s
• Responsible for the ongoing and multi-faceted customer research and feedback programs
• Direct liaison with external clients and key stakeholders on all customer and stakeholder engagement matters
• Lead innovative customer solutions in partnership with stakeholders
• Provide regular reporting with data-led insights and recommendations to improve initiatives
• Work with related industry bodies, regulators and government, providing leadership as appropriate

Qualifications

• Demonstrated experience in the provision of customer information to a diverse audience using a variety of channels, in a timely and cost-effective manner.
• Demonstrated ability to identify, develop and implement effective marketing and communications plans, preferably in a public transport or tourism services environment.
• Detailed understanding of Australian public transport networks.
• Strategic thinking and problem-solving skills, and experience in applying these to improving standards of customer experience and communication.
• Demonstrated experience in managing end-to-end production of communications content from concept to implementation, including planning and time management skills.

About Us

UGL is well-known and respected for providing end-to-end engineering, construction, and maintenance services within, rail and transport, communications and technology systems, oil and gas, power, renewables and resources, water and defence markets. UGL partners with some of the world’s largest blue-chip companies and government agencies, private enterprises and public institutions. We are a member of the CIMIC Group of companies

At UGL, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We are an Equal Opportunity Employer and strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally diverse backgrounds to apply.

Please note that relevant screening checks will be conducted as part of the recruitment process. These may include a national criminal history check and for you to undergo pre-employment medical assessment including drug and alcohol screen.

Competitive package and hybrid working arrangement. Progress your career in lime and limestone solutions. Join a diverse team within a multinational organization Monday to Friday – Office hours Play a key role in the Read More...

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Sandvik Mining and Rock Solutions Service Technician- Mechanical | Heatherbrae, NSW Our Company and Culture Sandvik Mining and Rock Solutions is a globally recognized leader in supplying equipment, tools, parts, service, and technical Read More...

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