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We’re looking for a Customer Success Engineer (CSE) to build, retain, and grow our Small to Medium Business client base.

In this role, you’ll partner with an Account Manager, applying best practices and solutions as the product champion of Procore and serve as a subject matter expert. You will succeed in this role when the customer succeeds in adopting and realising business performance gains from their investment in Procore. You will literally be helping improve the lives of our construction customers by connecting them on a global platform.

As a successful CSE, you’ll help organisations understand best practices around construction technology and solutions, and the many business benefits they can provide. 

As a successful CSE, you’ll use your consultative mindset to leverage Procore’s technology solution within the industries we serve. You’ll be instrumental in creating long-lasting adoption and delivering custom ROI analysis for your client base. You’ll partner closely cross-functionally with Sales, PS, Support, Product and Marketing. Successful candidates are passionate about construction and technology. You’ll provide industry and technology thought leadership while encompassing Procore’s values of Openness, Optimism, and Ownership.

This position will report to the Manager of the SMB Customer Success team and be based in Sydney. We’re looking for someone to join our team immediately.

What You’ll Do:

• Assist new clients through Implementation paths
• Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
• Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
• Build trust and create meaningful relationships among champions and key executives within each account
• Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
• This position requires 15-20% travel to Procore offices, client sites, and more!

What we’re looking for:

• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
• 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
• Ability to leverage strong technical aptitude to master Procore’s product offerings, business model, services, and emerging technologies
• Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing
• Strong analytical and problem-solving skills to synthesize relevant and impactful intelligence from ambiguous data
• Experience acting as a technology evangelist 
• Able to operate in a fast-paced, diverse, innovative environment.
• Ability to read, speak, and write in English
• Ability to train clients on product.
• Must work well within a team environment

This is an apprenticeship position within Smiths Detection’s field service team, primarily responsible for traveling to customer sites, 
which are often high-security environments, to maintain and repair Smiths Detection’s X-ray and trace detection equipment using 
hand and power tools. This position requires the development of customer-interaction and team-working skills. It is anticipated that 
apprentices will develop the ability to work semi-autonomously, and outside of day-time business hours from time to time, during 
their second year of experience.

• Attending weekly TAFE course trainings and completing associated educational tasks and activities
• Travelling to customer sites across metropolitan and regional/remote areas, at times requiring long-distance driving, air travel, and hotel accommodation for several days per trip
• Assisting with troubleshooting, servicing and repairing X-ray and trace detection equipment at customer sites and within Smiths Detection’s service centres
• Assisting with completing preventative maintenance tasks according to service contracts and schedules
• Assisting with responding to equipment faults and other corrective maintenance requirements according to service contracts and key performance indicators
• Assisting with testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipment-software
• Assisting with diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Assisting with replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Assisting with replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aids
• Assisting with inspecting, vacuuming, cleaning, de-greasing, repairing and replacing internal parts
• Assisting with installing new equipment at customer sites, alongside Smiths Detection’s programs and installations teams and various subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Assisting with ensuring that tools and testing equipment is maintained and calibrated
• Acting as the designated on-call person according to the relevant regional on-call roster, to provide remote and in-person technical support to customers, during second-year – or sooner if competent to do so – and thereafter
• Other duties as required

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist their peers. Possesses excellent communication skills, both oral and written. 
Demonstrates strong repair troubleshooting methodology and maintains at least an intermediate technical level of products range knowledge. Ability to read and follow electrical/mechanical schematics to assist in isolating fault to root cause component/assembly. Cross trained on installation of main relevant products in the 
company’s product portfolio. The main role is to be involved in special projects, some of high profile/value/complexity, and/or in direct support of applicable project lead, as assigned. Has a sound knowledge of business PC applications (MS Word, Excel & Power Point) and able to effectively use them to provide clear, concise information summaries as needed. 

Installs (deploys) and performs commissioning for equipment at customer sites across North and South Asia region. Maintains Service Management System and Teams platform to properly initiate, organize and maintain all installation related files until work is completed with the strong focus on scope delivery withing the agreed deadlines. Demonstrates initiative and dedication through positive use of downtime and an overall willingness and eagerness to consistently exceed customer and company requirements. Conducts follow up calls with the customer to ensure satisfaction of work. 

Responsibilities -

• The role will require a significant amount of travel both domestic and international including some countries considered as High-Risk (for example PNG or Thailand)
• Responsible for meeting daily service needs with regards to installation activities and driving customer satisfaction
• Installs equipment in the field; provides customer familiarization training as required
• As required, plays the role of technical lead on the project working closely with the Program Manager and the rest of the installation team as applicable
• Documents all installation work and submits paperwork in a timely manner
• Responsible for reporting product quality issues/concerns identified during the installation activities
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs
• Ensures that relevant tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable
• Seeks to provide technical support to customers and other service professionals as required
• Possesses a solid level of technical knowledge on the main company’s products in the region
• Establishes and maintains a close relationship with senior level Field Service Engineers and Product Specialists in order to support the needs of the customer and remain aware of current technical trends
• Exercises every available measure to control and minimize costs
• Complies with and ensures Service Department compliance with Company health, safety and environmental policies
• Other duties as required

This is a field service engineering position, primarily based at Sydney Airport, responsible for maintaining and repairing Smiths
Detection’s X-ray and trace detection equipment using hand and power tools, as part of Smiths Detection’s 24/7 rotating shift roster. This position requires face-to-face customer-interaction and a high level of team orientation, with a proactive approach to
seeking and sharing technical knowledge. The ability to work autonomously and across all of the allocated shift rotations/times are
also essential requirements.

Responsibilities:

• Troubleshooting, servicing and repairing X-ray and trace detection equipment
• Proactively completing preventative maintenance tasks according to service contracts and schedules
• Responding to equipment faults and other corrective maintenance requirements according to service contracts and key 
  performance indicators
• Testing components and circuitry of X-ray equipment using a multimeter, computer/laptop and the inbuilt equipmentsoftware
• Diagnosing the root cause of mechanical, electrical and electronics related equipment faults (involving 24 volts or less)
• Replacing belts, rollers, motors and other mechanical components within X-ray equipment
• Replacing and manoeuvring X-ray sources (ie. generators) and other heavy parts using lifting aides
• Opening machines to inspect, vacuum, clean, de-grease, repair and replace internal parts
• Installing new equipment, independently and alongside Smiths Detection’s programs and installations teams and various 
  subcontractors and customer-stakeholders
• Completing field service related documentation and reports
• Completing technical, safety, compliance and other job related trainings, online and in-person
• Maintaining a clean/tidy work station and work environment
• Responding to queries from customers, vendors, subcontractors and internal stakeholders, verbally and in writing, in a 
  timely and professional manner, independently
• Consuming spare parts from the warehouse/storage area and promptly updating the associated records in the IT 
  software tracking system
• Joining regular internal team meetings and safety briefings
• Ensuring that tools and testing equipment is maintained and calibrated
• Analysing field service data trends and recommending process and equipment improvements
• Contributing to continuous improvement projects and initiatives 
• Providing training and support to new joiners and junior-level field service team members
• Leading safe-work practices and ensuring the safety of junior-level field service team members
• Reporting and escalating day-to-day issues to more senior field service team members or management in a timely manner
• Other duties as required

As a Field Service Engineer, this individual must be team oriented and flexible, and actively seek to share information and assist his peers. Possesses solid communication skills, both oral and written. Demonstrates strong electronic repair troubleshooting methodology and maintains at least an intermediate technical level of product knowledge. Cross trains on products serviced in the field and displays proficiency in servicing either the Trace or X-Ray product line. Willingness to work on special projects, some of high visibility, as assigned. Looks for common-mode problem occurrences and seeks to resolve, both independently and with the aid of others. Has a working knowledge of PC applications (MS Word, Excel & Power Point) to provide clear, concise information summaries as needed.

Troubleshoots, services, installs (deploys) and repairs either Explosive Detection Systems (EDS) or Explosive Trace Detection (ETD) equipment at customer sites. Maintains field service log and filing system to properly initiate, organize and maintain all field service and job files until work is completed. When not on travel, individual will provide assistance to the Technical Support staff. Conducts follow up calls with the customer to check system status.

This is a Fixed term contract role for 2 years.

This role will have the rotating roster.

Responsibilities:

• Responsible for meeting daily service needs and driving customer satisfaction
• Installs, repairs, and maintains equipment in the field; provides customer training as required.
• Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
• Order, install, and return parts and manages repair parts cycle time
• Reviews all logs for open issues and prepares formal reports to customers as necessary.
• Participates in Service sales opportunities and assists with promoting and implementing revenue programs.
• Ensures that tools and test equipment are properly maintained and calibrated
• Assesses product/equipment performance based on field support data; recommends modifications or improvements where applicable.
• Seeks to provide technical support to customers and other service professionals as required.
• Possesses a solid level of technical knowledge on the main company’s products in the region.
• Establishes and maintains a close relationship with senior level FSE’s and Product Specialist to support the needs of the customer and remain aware of current technical trends.
• Exercises every available measure to control and minimize costs.
• Comply with and ensure department compliance with Company health, safety, and environmental policies.
• Other duties as required.

Our client, a private school in Victoria is seeking a skilled and experienced Onsite Support Engineer. The successful candidate will provide comprehensive Level 2 technical support to end-users, including troubleshooting hardware and software issues, deploying devices, and managing user accounts. A strong understanding of Windows OS, macOS, Google Workspace, and Active Directory is essential, along with excellent communication and problem-solving skills. Experience with Windows 10/11, SCCM, and cloud-based systems is highly regarded. This role requires a process-oriented individual with meticulous attention to detail and the ability to thrive in a fast-paced environment.

Location: Onsite 5 days a week at Essendon, Victoria

Duration: January 6, 2025 til end of Term 1

Responsibilities:

• Coordinate and manage the receipt, storage, and distribution of smartphones and accessories at client's locations.
• Maintain accurate records of smartphone assets, including serial numbers, IMEI numbers, and staff assignments using Excel and ServiceNow.
• Collaborate with the project team to schedule and execute smartphone deployments at client's Head Office and depots.
• Provide excellent customer service during smartphone deployment sessions, assisting staff with setup, enrollment in InTune, and troubleshooting.
• Ensure compliance with corporate policies and security protocols during smartphone deployments.
• Manage the return and secure disposal of old smartphones from corporate staff.
• Weekly meetings with the client's project managers to report on deployment progress, discuss issues, and ensure project milestones are met.

• Bachelors Degree in Computer Science or related field of study.
• Proven Level 2 support experience, with strong expertise in Windows OS, macOS, common office applications, Google Workspace, and Active Directory
• Windows 10 & 11, and SCCM experience highly regarded
• Familiarity with cloud-based systems and services (e.g. Google Drive, Microsoft OneDrive)
• Skilled in network troubleshooting and proficient in diagnosing and resolving issues with mobile devices, printers, and peripherals.
• Strong communication skills to explain technical issues to non-technical users.
• Experienced in using ticketing systems for issue tracking and documentation, with attention to detail and quality output.
• Effective problem-solver, process-oriented, and capable of making timely decisions or escalating issues when necessary, even in high-pressure situations.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together!