Customer & Sales Team Leader Are you looking to take your next step within the financial services industry? Our client is currently seeking an Customer & Sales Team Leader to join as they are going through a period of growth. They're a reverse mortgage lender that specialises in helping individuals over 55 unlock the equity they have built up in their home. They operate on the principles of celebration, optimism, trust, approachability, and spirit. Join this growing company that is getting busier by the minute! Your new Role
Deliver exceptional client service by undertaking the following client engagements: - Leading and supporting a team of Customer Associates - Mentoring and developing the team to ensure best in class customer service - Coaching the team to ensure all are performing to their maximum potential - Ensuring growth targets by managing end to end pipeline - Case manage customer applications from application to settlement, utilising exceptional time management and relationship building skills - Manage inbound and outbound customer email and web chat enquiries - pre- application, we well as support the gathering of documentation as part of application assessment and settlement process
Help to support and build our customer loan pipeline
Maintain strong record keeping and file management practices to support regulatory compliance, excellent client service standards and allow product, risk and other management insights at both customer and portfolio level
More about you
Experience working in Financial Services with related experience in customer relationships and sales (or similar)
Experience in leading and mentoring a small to large team
Exceptional client management skills combined with engaging communication style
As with any early stage business, bring an interest and aptitude to put your hand up for other tasks that arise
What you'll get in return
Opportunity to join a dynamic, entrepreneurial company with an incredibly supportive and welcoming team
An empowered, inclusive work culture that makes us not only a great place to work, but also a place where you'll feel valued and able to do your life's best work
Career growth opportunities because they truly believe your growth is their growth
Thorough on-boarding with extensive training and the opportunity to learn 1:1
Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transport
Your next step
Sound like the right role for you? Apply now! For a confidential discussion, please contact Sandra Lavorato on 0474 197 726 or [email protected]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
Deliver exceptional client service by undertaking the following client engagements: - Leading and supporting a team of Customer Associates - Mentoring and developing the team to ensure best in class customer service - Coaching the team to ensure all are performing to their maximum potential - Ensuring growth targets by managing end to end pipeline - Case manage customer applications from application to settlement, utilising exceptional time management and relationship building skills - Manage inbound and outbound customer email and web chat enquiries - pre- application, we well as support the gathering of documentation as part of application assessment and settlement process
Help to support and build our customer loan pipeline
Maintain strong record keeping and file management practices to support regulatory compliance, excellent client service standards and allow product, risk and other management insights at both customer and portfolio level
More about you
Experience working in Financial Services with related experience in customer relationships and sales (or similar)
Experience in leading and mentoring a small to large team
Exceptional client management skills combined with engaging communication style
As with any early stage business, bring an interest and aptitude to put your hand up for other tasks that arise
What you'll get in return
Opportunity to join a dynamic, entrepreneurial company with an incredibly supportive and welcoming team
An empowered, inclusive work culture that makes us not only a great place to work, but also a place where you'll feel valued and able to do your life's best work
Career growth opportunities because they truly believe your growth is their growth
Thorough on-boarding with extensive training and the opportunity to learn 1:1
Beautiful office in the heart of Double Bay, nearby shops, restaurants, cafes and public transport
Your next step
Sound like the right role for you? Apply now! For a confidential discussion, please contact Sandra Lavorato on 0474 197 726 or [email protected]
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Please click here to apply.
