The position works collaboratively with other members of the multidisciplinary team to ensure safe and reliable care is provided within the dynamic health environment of the Mental Health Inpatient Unit.

A Nurse Grade 3 is an Enrolled Nurse who supports a Registered Nurse in the provision of person-centred care as specified by registration requirements, Nursing and Midwifery Board of Australia Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

What's on offer:
Total remuneration value of up to $86,259 p.a. is comprised of:
• An hourly rate between $35.92 - $38.12 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

What you'll be doing:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 3 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Use sound interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Use nursing knowledge and skills to support and contribute to the delivery of patient centred care and to gain support to address patient care needs that are outside scope of practice.
• Contributes to the development and review of care plans, in collaboration with the Registered Nurse and the patient.
• Monitor the impact of nursing care and maintain ongoing communication with the Registered Nurse regarding patient health and functional status to assist decision making and provision of care.
• Organise own workload to facilitate planned nursing care and gain support from others if workload is not being achieved or patient care needs exceed scope of practice.
• Practice at a competent level of practice in accordance with relevant professional competency standards and codes.
• Contribute to the use of evidence-based practice and continuous quality improvement in care delivery to achieve the goal of continuous improvement of patient outcomes.
• Undertake self-appraisal and professional development to meet identified learning needs and Nursing and Midwifery Board of Australia Continuing Professional Development Registration Standard requirements.
• Implement and comply with policies, procedures, work instructions, regulations and standards which impact upon the position.

What we're looking for:
• Mandatory qualification/s: Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) with an annual practicing certificate.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Proof of qualification: Appointment to this position requires proof of qualification and if applicable registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager, prior to the commencement of clinical duties.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Nursing knowledge and skills to competently assess, implement, and evaluate patient care within scope of practice.
• Ability and motivation to continually progress own competency along the continuum from novice to advanced level.
• Contribution to continuous quality improvement in care delivery.

The Mental Health Clinician delivers quality, recovery-based care at an advanced level to people living in the community who have been diagnosed as having serious mental health conditions. As part of a multi-disciplinary team, provides discipline specific case management to consumers as well as support for carers and families. The Mental Health Clinician liaises with clinical and non-clinical stakeholders in an advocacy capacity for their consumers (General Practice, Non-Government Organisations, internal CQHHS stakeholders).

What's on offer:
Total remuneration value of up to $128,706 p.a. is comprised of:
An hourly rate between $42.40 - $56.89 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Deliver contemporary level profession specific clinical services assessment, treatment and evaluation, within a multidisciplinary team in accordance with prescribed professional and ethical standards and applying clinical protocols including documentation.
• Within a multidisciplinary framework undertake routine tasks, ensuring the implementation in individual
• assessments, case management, diagnosis, treatment, follow-up, multidisciplinary consultation, liaison with referring agents, discharge planning and evaluation of care using appropriate outcome and data management systems.
• Demonstrate critical thinking and reasoning, problem solving skills and clinical judgement in the unit.
• Develop clinical practice knowledge and expertise through active learning within team and by engaging in professional development activities.

What we're looking for:
• Mandatory qualification/s: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Psychology: The successful applicant must possess a four-year degree in Psychology (Honours, Graduate Diploma) from an accredited tertiary institution and full registration with the Australian Health Practitioner Regulation Agency with a current annual practicing certificate.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Competent level of knowledge and skill to undertake routine clinical practice with a basic understanding of recovery focussed Mental Health care.
• An ability to participate in a multidisciplinary team utilising comprehensive communication skills to establish effective partnerships and provide consultation to the team as well as other government and non-government services providers.
• An ability to deliver routine older persons mental health clinical services utilising time management and prioritisation skills.
• Ability to contribute to the professional development of self and others through education, professional networking and application of evidence-based practice.

The Mental Health Clinician delivers quality, recovery-based care at an advanced level to people living in the community who have been diagnosed as having serious mental health conditions. As part of a multi-disciplinary team, provides discipline specific case management to consumers as well as support for carers and families. The Mental Health Clinician liaises with clinical and non-clinical stakeholders in an advocacy capacity for their consumers (General Practice, Non-Government Organisations, internal CQHHS stakeholders).

What's on offer:
Total remuneration value of up to $128,706 p.a. is comprised of:
An hourly rate between $42.40 - $56.89 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Deliver contemporary level profession specific clinical services assessment, treatment and evaluation, within a multidisciplinary team in accordance with prescribed professional and ethical standards and applying clinical protocols including documentation.
• Within a multidisciplinary framework undertake routine tasks, ensuring the implementation in individual
• assessments, case management, diagnosis, treatment, follow-up, multidisciplinary consultation, liaison with referring agents, discharge planning and evaluation of care using appropriate outcome and data management systems.
• Demonstrate critical thinking and reasoning, problem solving skills and clinical judgement in the unit.
• Develop clinical practice knowledge and expertise through active learning within team and by engaging in professional development activities.

What we're looking for:
• Mandatory qualification/s: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Social Work: The successful applicant must hold at least a tertiary degree (or equivalent) qualification form an accredited tertiary institution in Social Work as well as eligibility for full membership to the Australian Association of Social Workers (AASW). While not mandatory, status as an AASW accreditation Mental Health Social Worker is highly regarded.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

How we'll assess you:
• Competent level of knowledge and skill to undertake routine clinical practice with a basic understanding of recovery focussed Mental Health care.
• An ability to participate in a multidisciplinary team utilising comprehensive communication skills to establish effective partnerships and provide consultation to the team as well as other government and non-government services providers.
• An ability to deliver routine older persons mental health clinical services utilising time management and prioritisation skills.
• Ability to contribute to the professional development of self and others through education, professional networking and application of evidence-based practice.

The Clinical Nurse provides a high level of specialist clinical nursing practice in the delivery of drug and alcohol health services to clients across the Central Queensland Hospital and Health Service. The position promotes harm minimisation and primary health care principles in engaging target client groups and the broader community.

What's on offer:
Total remuneration value of up to $131,900 p.a is comprised of:
An hourly rate between $54.44 - $58.30 p.h.
12.75% employer superannuation contribution
17.5% leave loading

What you'll do:
• Fulfil the responsibilities of this role in accordance with Schedule 8, Nurses and Midwives (Queensland Health and Department of Education) Certified Agreement (EB11) 2022 – Generic Level Statements (GLS) Nurse Grade 6.1 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Provision of a sound level of clinical services (which includes medication management and administration, crisis intervention treatment, provision of psychoeducation, case management, consultation, health promotion, early identification/intervention of physical health comorbidities, liaison, and education) in accordance with prescribed professional and ethical standards.
• Demonstrate ability to manage a complex clinical caseloads and independent clinical practice.
• Contribute to the development of clinical practices, procedures and protocols, for the multi-disciplinary team that supports continuum of care.

What we're looking for:
• Mandatory qualification/s: Registration as a Registered Nurse with the Australian Health Practitioner Regulation Agency (AHPRA) and a current annual practising certificate are mandatory for this position.
• Non-mandatory qualifications/requirements: Previous experience working within the Mental Health, Alcohol and Other Drugs environment.
• Proof of qualification: Appointment to this position requires proof of qualification and / or registration with the appropriate registration authority, including any necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identify documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens

Selection Criteria:
• Demonstrated knowledge of and/or involvement in Quality management and research processes within an integrated mental health service.
• Demonstrated competence at an advanced level in the nursing care of clients with serious mental illness including an advanced knowledge of the Queensland Mental Health Act 2016 and the National Standards for Mental Health Services.
• Demonstrated ability to work within a multi-disciplinary team and undertake independent practice.
• Demonstrated ability to mentor, develop and support staff in a collaborative manner.
• Demonstrated ability to contribute towards the efficient management of resources in an integrated mental health service.
• Strong interpersonal skills
• Quality communication skills and demonstrated ability to navigate complex and challenging situations in the acute environment.

A Nurse Grade 5 is a Registered Nurse who provides nursing services within health service settings and demonstrates competence in the provision of nursing care as specified by registration requirements, Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

On offer:
Total remuneration value of up to $121,106 p.a. is comprised of:
• An hourly rate between $41.73 - $53.53 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Duties:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 5 and the Queensland Health and CQ Health commitments and values, in achievement of the organisational goals and Domains of Practice.
• Assess, plan, implement and evaluate comprehensive nursing care for consumers of the Unit in accordance with professional standards, validated practice which is consistent with the philosophy and policies of Queensland Health, Rockhampton District Mental Health Services and the National Standards for Mental Health Services.
• Participate in the development, utilisation and review of clinical pathways and care management protocols within the interdisciplinary framework.
• Deliver direct care to consumers including those with complex care needs, ensuring clinical care is evidence based and that consumers’ rights are upheld.
• Contribute actively to interdisciplinary reviews of consumer care.
• Communicate and collaborate effectively with the interdisciplinary team, external referral sources, consumers and visitors to promote consumer focus and involvement that meets the National Standards for Mental Health Services.
• Participate in the planning, implementation and evaluation of Unit induction, transition and staff development programs and activities.
• Identify and avoid or minimise risks to patients, employees, volunteers, visitors and the organisation, employees, volunteers, visitors, and the institution.
• Demonstrate participation, motivation and commitment to organisational change that promotes clinical and organisational innovation across the Business Units and maintains consistency in processes, procedures, and reporting formats.
• Be accountable for self-appraisal, own professional development and lifelong learning and acquire new skills and knowledge to meet service and patient needs that aligns with scope of practice requirements and competency standards.
• Support a positive workplace culture through the use of well-developed consultation, liaison, negotiation and conflict resolution skills, recognising the need to address issues as they arise.
• Develop, foster and maintain constructive and strong working relationships with colleagues and within the interdisciplinary team.
• Integrate the innovative use of technology and systems to deliver high quality, safe and accessible care.

Requirements:
• Mandatory qualification/s: Current nursing registration through the Australian Health Practitioner Regulation Agency (AHPRA).
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of qualification: Appointment to this position requires proof of qualification and/or registration with the appropriate registration authority, including necessary endorsements, to be provided to the employing service prior to the commencement of duty.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required
to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

Selection Criteria:
• Commitment to develop an ability in the identification and implementation of clinical evidenced-based skill and knowledge that applies to quality, patient safety and risk initiatives and measures to facilitate continuous improvement and the achievement of The Australian Council on Healthcare Standards (ACHS).
• Demonstrate knowledge of relevant standards, clinical guidelines and advanced clinical practice related to quality, patient safety and risk.
• Ability to establish and maintain collaborative and effective relationships with all multidisciplinary team members.
• Ability to work autonomously within a quality, safety and risk framework, and undertake preventative and management strategies to minimise or prevent clinical risk as it relates to the application of relevant standards.
• Demonstrated understanding of CQ Health’s Quality and Safety Strategic direction and the ACHS National Standards for accreditation, with application to the health service.
• Strong communication skills, including both written and verbal skills.
• Demonstrated capability and knowledge in the use of contemporary word processing, report writing, spread sheeting, database, and relevant information systems
• Ability to provide support to the Business Unit and Safety and Quality Unit in the implementation and evaluation of Safety and Quality Programs developed from CQ Health’s Safety and Quality Strategic Plan.
• Ability to undertake clinical and non-clinical audits, assist with system review and education and training related to Quality and Safety under the direction of CQ Health’s Safety and Quality Unit team.

The position works collaboratively with other members of the multidisciplinary team to ensure safe and reliable care is provided within the dynamic health environment of the Mental Health Inpatient Unit.

A Nurse Grade 3 is an Enrolled Nurse who supports a Registered Nurse in the provision of person-centred care as specified by registration requirements, Nursing and Midwifery Board of Australia Nursing and Midwifery Board of Australia (NMBA) standards and codes, educational preparation, relevant legislation, and context of care.

Duties:
• Fulfil the responsibilities of this role in accordance with Schedule 2, Nurses and Midwives (Queensland Health Award) (2015) – Generic Level Statements (GLS) Nurse Grade 3 and the Queensland Health and CQHHS commitments and values, in achievement of the organisational goals and Domains of Practice.
• Use sound interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Use nursing knowledge and skills to support and contribute to the delivery of patient centred care and to gain support to address patient care needs that are outside scope of practice.
• Contributes to the development and review of care plans, in collaboration with the Registered Nurse and the patient.
• Monitor the impact of nursing care and maintain ongoing communication with the Registered Nurse regarding patient health and functional status to assist decision making and provision of care.
• Organise own workload to facilitate planned nursing care and gain support from others if workload is not being achieved or patient care needs exceed scope of practice.
• Practice at a competent level of practice in accordance with relevant professional competency standards and codes.
• Contribute to the use of evidence-based practice and continuous quality improvement in care delivery to achieve the goal of continuous improvement of patient outcomes.
• Undertake self-appraisal and professional development to meet identified learning needs and Nursing and Midwifery Board of Australia Continuing Professional Development Registration Standard requirements.
• Implement and comply with policies, procedures, work instructions, regulations and standards which impact upon the position.

What we're looking for:
• Mandatory qualification/s: Current registration with the Australian Health Practitioner Regulation Agency (AHPRA) with an annual practicing certificate.
• Upcoming graduates awaiting conferral of qualifications and registration will be considered for this role.
• Proof of identity documents: Candidates must provide certified copies of requested proof of identity documents for the purposes of General Criminal History and National Police Certificate checks.
• Proof of qualification: Appointment to this position requires proof of qualification and if applicable registration or membership with the appropriate registration authority or association. Certified copies of the required information must be provided to the appropriate supervisor/manager, prior to the commencement of clinical duties.
• Disclosure of Serious Disciplinary History: Under the Public Sector Act 2022, applicants are required to disclose any previous serious disciplinary action taken against them.
• Shift work: Appointees will be required to work all shifts in accordance with the unit roster.
• Licence to operate vehicle: This position requires the incumbent to operate a class C motor vehicle and an appropriate licence endorsement to operate this vehicle is required. Proof of this endorsement must be provided prior to the commencement of duty.
• Travel: Travel throughout the health service may be required as part of this position.
• Vaccine Preventable Diseases: It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases during their employment
Health Employment Directive No. 01/16:
o Measles, Mumps, Rubella (MMR)
o Varicella (chicken pox)
o Pertussis (whooping cough)
o Hepatitis B
o All new employees who will be working in clinical areas must be assessed for their risk of tuberculosis and screening undertaken if required.
Further vaccinations may be required due to risks for a role; examples include:
o Hepatitis A – Workers in regular contact with untreated sewerage
o Q Fever – Research or Laboratory staff regularly handling specimens
o Influenza

Selection Criteria:
• Interpersonal and communication skills that support therapeutic nurse-patient communications and working within a multidisciplinary team environment.
• Nursing knowledge and skills to competently assess, implement, and evaluate patient care within scope of practice.
• Ability and motivation to continually progress own competency along the continuum from novice to advanced level.
• Contribution to continuous quality improvement in care delivery.

On offer:
Total remuneration value of up to $86,259 p.a. is comprised of:
An hourly rate between $35.92 - $38.12 p.h.
12.75% employer superannuation contribution
17.5% leave loading

Technician - Field Service
Description
Our culture believes in POWERING YOUR POTENTIAL . We provide global opportunities to develop your career, make your community a better place and work with today?s most innovative thinkers to solve the world?s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That?s what #LifeAtCummins is all about.
We are looking for talented Field Service Technician's to join our team specialising in engine repairs and maintenance for our Emerald, QLD branch. We have roster options available, either 5/2 or 7/7!
In this role, you will make an impact in the following ways:

Deliver a first-class service to our customers across automotive, mining, marine, rail, industrial, agricultural and power generation
Complete repairs and maintenance of heavy diesel products and attend to breakdowns in

... Click here to view more detail / apply for Technician ? Field Service

Posted: 23/05/2024

Closing Date: 07/06/2024

Salary: $60,000.00 - $65,000.00

Job Type: Temporary

Location: Sydney

Job Category: Administration and Office,Call Centre and Customer Service,Other


The Australian College of Nursing (ACN) is the national, professional body representing, educating and connecting Australia's vibrant community of nurses. At ACN, we're proud of our diverse and dynamic workforce and are looking for similarly dedicated individuals to join our team.
We are committed to high performing teams, which is why ACN offers:

Dynamic, fast-paced working environment with a results-driven team
Hybrid work environment
Fantastic range of employee benefits, monthly ADO, 10 Days of Christmas Shutdown leave each year, and many more!!

With a strong focus on 'Shaping Health, Advancing Nursing'  improving the careers of nurses and subsequently the

... Click here to view more detail / apply for Customer Experience Officer

At Komatsu Australia youll be part of an inclusive culture where all our people thrive, reflected in our purpose: creating value together . We encourage people with diverse backgrounds to apply for this role.
The Opportunity:
Komatsu is expanding! We're seeking a skilled Resident Technician to join our Field Service Department. You'll maintain and repair our range of equipment, ensuring top performance and quality. You'll also support communication and data collection to strengthen relationships with our customers.
Roster: 7/7 Day Shift Roster; not on a mine site; home every night; No Public Holidays
Role Located: Rockhampton Branch
Komatsu benefits:

OEM Machine Specific Training : If you dont feel you have the skillset dont worry Komatsu provides this training
Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits

... Click here to view more detail / apply for Technician ? Resident Field Service

Posted: 13/05/2024

Closing Date: 13/06/2024

Job Type: Permanent - Full Time

Location: Sydney

Job Category: Trades & Services



Established in 1997, today VAE Group is one of Australasia largest commercial HVAC solutions companies with over 390 employees and have 11 office locations in Australia, New Zealand and Papua New Guinea. Our growth and success is built on providing Smarter HVAC Solutions with a promise of Built in Certainty every time. We pride ourselves in trust, integrity and our relentless focus on safety and building a strong people-focused culture.

Job Description

What we offer:

Company vehicle
Laptop
Electronic tablet
Mobile Phone
Uniforms 
Flexible Working Environment
Great team culture family friendly
Strong Safety Focus
Financial Wellness Programs



... Click here to view more detail / apply for Mechanical Service Technician

Endeavour Foundation is one of Australias largest employers of people living with disability.  Our people live and breathe our purpose every day, with flexible working, great perks, and work/life balance. We are dedicated to creating an inclusive culture where our employees can grow, learn, and do their best work.   Our purpose is simple - make possibility a reality.
Are you an NDIS participant  looking for a Supported Employment opportunity in a safe and inclusive workplace? We have supported employment opportunities in the Defence Assistance Program (DAP) in Holsworthy, NSW.
As a Defence Service Assistant you could be developing administrative, hospitality and customer service skills. There are opportunities to learn about horticulture, cleaning and assisting with animals.
Working with Endeavour Foundation in the Defence Assistance Program can help you:

learn new skills
earn money
gain confidence and feel supported at work


... Click here to view more detail / apply for Defence Service Assistant

On behalf of our client Deliverect, we are looking for a full-time experienced Customer Success Manager, you lead a harmonious orchestra of client success. Combining the insightful guidance of a trusted advisor with the precise analysis of a data-drive expert, you champion the unwavering dedication of a client champion. Your efforts directly contribute to increased customer lifetime value (CLTV) and sustainable revenue growth, positioning Deliverect for success on both regional and global scales.

The daily duties and responsibilities include:

• Develop and execute data-driven retention strategies, fostering long-term relationships to increase CLTV and drive revenue growth.
• Collaborate within growth pods to ensure a seamless handover from sales to ongoing client success, addressing client needs with efficiency and precision.
• Guide clients through software implantation, empowering them to maximize Deliverect’s capabilities and amplify their business success.
• Champion presentations and reports that showcase Deliverect’s value proposition, translating technical concepts into clear insights for clients and internal stakeholders.
• Utilize data analytics to generate reports quantifying Deliverect’s impact on client profitability and operational efficiency, informing client conversations and showcasing ROI.
• Address client complaints promptly and effectively, resolving issues to enhance the overall customer experience.
• Identify strategic upsell opportunities by actively listeing to client needs and challenges, further propelling their success.
• Create meaningful touchpoints through regular communication and proactive outreach to build strong client relationships.
• Collaborate with clients to manage renewals and assist with contract negotiations.

Education – Bachelor degree or Relevant education background paired with ongoing learning to stay current with industry trends and SaaS best practices.

Experience & Skills
• 2+ years of experience as a CSM or Account Manager in a SaaS company, coupled with familiarity with tools like Planhat (CSP), Hubspot (CRM), Google Suite, Slack and Zoom
• Proficiency in communication, and building rapport with clients via phone, email and video calls
• Ability to translate complex technical concepts into clear, actionable insights for non-technical decision-makers.
• Track record of efficiently managing multiple tasks, finding creative solutions to challenges, and maintaining an positive approach.
• Experience with POS systems providing deeper insight into client challenges and delivering greater value.

Salary - Salary being offered is commensurate with qualifications and experience and is $85,000 per annum.

Interested
















Filter / Service Franchise


Suburbs of Adelaide


This is a great opportunity to become an integral part of a privately owned and operated Pure Wat er Specialist, recognised as the industry leader.

Easy clean work with consistent reliable income
Own your own  business
Monday to Friday only
No formal qualifications necessary 
Straight forward set up 
No royalties, advertising costs or Franchise renewal fee
Work with happy customers 
Become part of a proven and successful business model 
Over 19 existing Franchisees 
  The Company With over 20 years' experience, Puratap manufactures and retails water purifiers, providing clean, pure drinking water to households across South Australia. Puratap is an organisation that understands the importance of






... Click here to view more detail / apply for Filter / Service Franchise

Apply Now
















Customer Service Superstars


Marketown


CUSTOMER SERVICE SUPERSTARS   MARKETOWN NEWCASTLE  

CUSTOMER SERVICE POSITIONS  
WEEKDAY / WEEKNIGHT / WEEKEND SHIFTS AVAILABLE  
SUITABLE FOR BOTH JUNIORS AND/OR ADULTS  
  Mad Mex at Marketown Newcastle is opening soon, and we are on the lookout for energetic customer service superstars to join our team.     These roles are open to both JUNIORS and ADULTS looking for a fresh opportunity with a great employer. Candidates with some Hospitality / QSR / Retail experience will be viewed favourably. Full training in our systems and processes will be provided.     About the role:  

You will deliver amazing, authentic, and attentive customer service experiences.  
You







... Click here to view more detail / apply for Customer Service Superstars

Our client is a global market leader for measuring and process technology solutions, with a local specialization into vibrating screens at CHPP's. Their service division is rapidly expanding due to unprecedented growth across Australian industry. As a result, we are looking for a Mechanical Field Service Supervisor based at their Newcastle workshop.

What's involved?

A mixture of work on the tools and operational / supervisor duties
Hands on; OEM mechanical maintenance, inspections and repairs on vibrating screens on customer CHPP's and mine sites
Supervisory duties; prestarts and safety interactions, quality control and safety implementation and documentation, client interactions, labor and parts allocation, service reporting
Regular travel to and from local customer sites, plus workshop work
Work away from home on average 2 nights per week
Occasional weekend and interstate work, a few times per year
Work as a team for safe execution of all maintenance under OH&S management systems


What are we looking for?

Mechanical Trade Qualification
Preferred experience on vibrating screens
Preferred supervision experience in a fixed plant mining environment
MR Licence highly regarded but not essential
Able to pass coal board medical order 43 and police check
A can do attitude and proactivity to execute projects
Excellent work references that can support your application


What we can offer you:

Full time, permanent opportunity
$130K Salary + Super
Fully maintained service vehicle + fuel to take home
Overtime applied after 38 approved hours - $67.76 / hour
Rotating 4 day roster: Monday - Thursday & Tuesday - Friday - 4 day weekend every fortnight
Starting site allowance $88 per day, increasing every 6 months
Site allowance after 2 years $198 per day
Paid travel, accommodation and meals
Full OEM product training and specialized equipment training
Employee Benefits & Wellness Program, including Salary Sacrifice and Length of Service Recognition
Flexible working options and Paid Parental Leave
Training, development and career progression options
A collaborative team environment with supportive management structure
Career progression options
ASAP start


If you meet the above criteria and you would like to apply please apply via the link or call Dean on 0438 863 915

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Please click here to apply.

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Customer Service Representatives


CASTLE HILL FITNESS & AQUATIC CENTRE


Castle Hill Fitness & Aquatic Centre are searching for motivated & enthusiastic people to join the CHRG family!  We have 3 departments within our leisure Centre - Aquatics, Gymnastics and Fitness, each looking to recruit confident, approachable people to meet and greet our members & guests, and provide information on our facilities.   In this role, you will ideally possess the following skills and attributes:

Great communication skills
Phone etiquette
Ability to navigate technology and computer systems
High attention to detail
Ability to work in a fast paced environment 
By joining the CHRG team, you will have access to our Employee Benefits Program, Connect . This includes:







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Customer Service Attendants


CLUB PARRAMATTA


We have a fantastic opportunity for a motivated, passionate Customer Service Attendant to join the CHRG family.   WHO ARE WE? For more than 45 years, CHRG has been a constant positive presence in Sydneys North West. Originally known as Castle Hill RSL Group, CHRG now owns and operates some of our communitys favourite places to connect. Just a short walk from CommBank Stadium, Club Parramatta is the place to be for a meal and pre-drinks to a Parra Eels home game!   With over 50,000 members, CHRG welcomes people from all walks of life. At the heart of everything we do is a desire to give back to our community, and to help people live happier, healthier, more






... Click here to view more detail / apply for Customer Service Attendants

Purpose of the Role:
Using technical expertise and a strong customer focus to ensure the very best  online-store user experience, with excellent service and customer education.
Responsibilities: ? Resolving, in first contact, customer enquiries received by phone, email and/or chat ? Owning complex issues to resolution, with regular progress updates to customer/s ? Promoting the benefits of using the online store, helping customers to  self-serve for future purchases ? Keeping up-to-date with Industry changes to understand how SAIG  products/services meet customer needs ? Identifying opportunities for new solutions and referring qualified leads from  customers to Sales ? Knowing when online/contact activity may impact other customers and acting quickly with stakeholders to inform & resolve ? Achieving, or exceeding, agreed KPIs so overall team goals are met  for the best customer experience possible ? Processing back-office, or other customer-focused, duties to ensure  customer SLAs are met or exceeded ? ... Click here to view more detail / apply for Customer Service Consultant

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Service Attendants (Bar, Gaming & Wait Staff) - Menai


Taking Expressions of Interest!


We are seeking bubbly, energetic, professional team players who display exceptional customer service to join our Service Attendant team.   



As a frontline team member, you will have the opportunity to train and work across other departments including Bar, Bistro, Gaming, Reception, Cellar, Concierge, Functions & Events - just to name a few! Equally, if you are after career development you have also come to the right place.
 
We will provide all the necessary training for you; all you have to bring is a can do attitude and be willing to go the extra mile to complete the job to a high standard. 










... Click here to view more detail / apply for Service Attendants (Bar, Gaming & Wait Staff) ? Menai

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HVAC Service Technician


Marsden Park NSW 2765




Opportunity to join an industry leader
Competitive remuneration package with bonus and allowances
Fully maintained company vehicle
ActronAir is a leading Australian manufacturer of Air-conditioning equipment supplying both residential and commercial products to the market. The company has been operating for over 38 years with an enviable record for continuous growth.   The role   Due to the continued growth and expansion of the business nationally we require the services of a qualified HVAC Service Technician. You will service the Sydney Area and as required start each morning on customer sites or be required to attend our Head Office in Marsden Park.  Reporting to the NSW Service Supervisor; the successful candidate will be






... Click here to view more detail / apply for HVAC Service Technician

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SCHOOL AGE CUSTOMER ASSISTANTS


Nowra NSW 2541


POSITION OVERVIEW We always encourage school aged children to apply because starting work is a great opportunity for children to develop new skills and learn responsibility while making their own money for the first time. Skills learned along the way include Active listening, Problem solving, Team work, Time management, and Communication. 

Award Wages
Opportunity to learn and develop new skills
We are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.   ABOUT THE ROLE.... The Ten Tops assistant`s main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given sections (pulling forward). Crushing of cardboard & Excellent






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CUSTOMER SERVICE ASSISTANT


Wagga Wagga NSW 2650


POSITION OVERVIEW At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.   DUTIES AND RESPONSIBILITIES Duties may include but are not limited to:

Adheres to all standard operating procedures and policies
Responsible for cash handling procedures
Responsible for all communications applicable to their assigned area
Assists in merchandising procedures
Responsible for maintaining assigned area
Delivers exceptional customer service







... Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANT

Apply Now
















SCHOOL AGE CUSTOMER ASSISTANTS


Wagga Wagga NSW 2650


POSITION OVERVIEW We always encourage school aged children to apply because starting work is a great opportunity for children to develop new skills and learn responsibility while making their own money for the first time. Skills learned along the way include Active listening, Problem solving, Team work, Time management, and Communication. 

Award Wages
Opportunity to learn and develop new skills
We are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.   ABOUT THE ROLE.... The Ten Tops assistant`s main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given sections (pulling forward). Crushing of cardboard &






... Click here to view more detail / apply for SCHOOL AGE CUSTOMER ASSISTANTS

Interested
















SCHOOL AGE CUSTOMER ASSISTANTS


Dubbo NSW 2830


POSITION OVERVIEW We always encourage school aged children to apply because starting work is a great opportunity for children to develop new skills and learn responsibility while making their own money for the first time. Skills learned along the way include Active listening, Problem solving, Team work, Time management, and Communication. 

Award Wages
Opportunity to learn and develop new skills
We are always looking for a bright, bubbly and helpful SCHOOL AGED ASSISTANT for our Store.   ABOUT THE ROLE.... The Ten Tops assistant`s main responsibility is to ensure their section/store is adequality stocked & well merchandised to maximise sales. The presentation of their given sections (pulling forward). Crushing of cardboard & Excellent customer






... Click here to view more detail / apply for SCHOOL AGE CUSTOMER ASSISTANTS

Apply Now
















CUSTOMER SERVICE ASSISTANT


Nowra NSW 2541


  POSITION OVERVIEW At the core of store activity, our Customer Service Assistant will have a passion for delivering amazing customer service whilst also driving high sales results. Key traits include having amazing people and selling skills, a keen eye for ensuring merchandise is on the floor in an organised fashion, keeping the floor stocked-up flawlessly and providing super smooth transactions at the register.   DUTIES AND RESPONSIBILITIES Duties may include but are not limited to:

Adheres to all standard operating procedures and policies
Responsible for cash handling procedures
Responsible for all communications applicable to their assigned area
Assists in merchandising procedures
Responsible for maintaining assigned area
Delivers exceptional customer







... Click here to view more detail / apply for CUSTOMER SERVICE ASSISTANT