Atlam Group

Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025)

Full-time

Alexandria, New South Wales

Education / Training

9 months ago

Trainee Train Service Delivery Manager (Fixed Term Opportunity until April 2025) Organisation/Entity: Sydney Trains Job category: Rail Operations ..

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Atlam Group

10 x Client Service Officers | NSW State Government

Full-time

Sydney, New South Wales

Transportation / Logistics

9 months ago

$30 - $35 per hour Super | 16-35hours per week depending on work volumes NSW State Government | Parramatta Location ASAP Start | Estimated 3month assi..

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Atlam Group

Field Service Technician – Crushing and Screening (Metso) – NSW

Full-time

Sydney, New South Wales

Customer Service

9 months ago

Job Title Field Service Technician – Crushing and Screening (Metso) – NSW About the company Tutt Bryant Group Originated in 1938, Tutt Bryant Grou..

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Atlam Group

Product Owner - Customer Lifecycle Retention

Full-time

Barangaroo, New South Wales

Manufacturing / Production

9 months ago

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. ..

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Atlam Group

Customer Solutions Manager - Retail Media

Full-time

Sydney, New South Wales

Customer Service

9 months ago

About reoohRetail Media is one of the fastest growing media segments. In the US, Retail Media is projected to reach between $60-$100bn in the next 3 y..

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Atlam Group

Customer Support Specialist

Full-time

Sydney, New South Wales

Customer Service

9 months ago

Our client, a Leader within the Manufacturing industry, is looking for energetic and passionate Customer Service professionals to join their team base..

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Atlam Group

Auto Electrician - Field Service

Full-time

Sydney, New South Wales

Transportation / Logistics

9 months ago

Auto Electrician - Field Service Posted Date: 8 Mar 2024 Location: Sydney, NSW, AU At WesTrac, we’re made for more of what matters most. More fa..

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THE ICONIC

Senior Customer Insights Analyst

Full-time

Sydney, New South Wales

Customer Service

9 months ago

We’re scaling up our Customer Insights and Marketing Analytics team at THE ICONIC and we’re on the hunt for savvy insights professionals to come a..

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Teamm8 Pty Ltd

Customer Service Manager

Full-time

Surry Hills, New South Wales

Customer Service

9 months ago

We require a Customer Service Manager to implement customer care strategies and oversee all related enquiries ,currently managing 2-3 staff, potential..

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AUSTRALIA PEO PTY LIMITED

Customer Support Engineer

Full-time

Sydney, New South Wales

Customer Service

9 months ago

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for ..

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager
REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field.
PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

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AUSTRALIA PEO PTY LIMITED

Customer Support Engineer

Full-time

Sydney, New South Wales

Customer Service

9 months ago

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for ..

SCOPE: • The Customer Support Engineer position directly reports to the VTA’s Project Manager and supports ADB products in customer locations for product support, field testing and/or commercial deployments. RESPONSIBILITIES: • Provide technical support for ADB customers working with complex RF and IP networks and systems. Tasks include: o Answering technical questions either on the phone, e-mail, and on-site o Establishing and apply procedures to restore the operation of deployed ADB products o Using advanced troubleshooting methodologies and techniques, determining the nature of customer issues (root cause) resulting from the interaction of ADB products with other system components within complex RF and IP networks o Perform maintenance of Headend, Datacenter and Customer Premise Equipment products o Act as customer point of contact when an internally coordinated effort is required to resolve customer issues o Advocating internally within ADB engineering for changes to improve customer experience when best practices can be identified while working with ADB customers and other ADB engineers • Setup, conduct and record lab tests for RF and IP products within the ADB product portfolio • Independently diagnose and resolve product issues, as well as work with ADB engineering development teams, customers, and other field engineers to create optimal solutions • Using advanced troubleshooting methodologies and techniques to conduct log file analysis, database research, and use other mechanisms to diagnose and resolve issues • Effectively communicate technical issues to internal and external partners, must be able to communicate both verbally and in writing including writing professional procedural documentation and technical descriptions as necessary • Occasionally deliver presentations to internal and external audiences on issue resolution, risk analysis, technical proposals, etc. • Perform other duties as assigned by the Engineering Operations Manager REQUIREMENTS: • Must possess a valid Driver’s license • Must possess a valid Passport • Travel: 5 years) in the Cable IT field. PREFERRED EXPERIENCE: • Must have a proven track record of successful troubleshooting, issue resolution and root cause analysis within complex IT and RF environments, with particular focus on hardware appliances in IPTV and SAT TV industry technologies • Understanding of STB operational behavior: Tuning, Conditional Access, return-path communication • Knowledge and experience in Set-top box architecture, SAT & IP network topologies, common system components, content delivery mechanisms • Ability to research, absorb, and apply industry standards that frame the operations of ADB STB products such as, Satellite and IP video delivery, overall knowledge about digital media transport and compression formats • Knowledge of Linux systems administration and command line interface use. Including some knowledge of shell scripting. • Experience with virtual machine and High Availability (HA) environments. • Competent knowledge of SQL.

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Worldline Services Australia

Multichannel Service Support Specialist (case management)

Full-time

Sydney, New South Wales

Customer Service

9 months ago

The OpportunityWorldline, Europe’s leading payments company, has recently brought its market-leading platform to the Australian market. This expansi..

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Cerebral Palsy Alliance

Customer Service Consultant / Receptionist

Full-time

Allambie Heights Campus

Customer Service

9 months ago

LocationAllambie Heights, NSW, AustraliaAt Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportuniti..

Location

Allambie Heights, NSW, Australia

At Cerebral Palsy Alliance, we value diversity, foster an inclusive culture and champion equitable opportunities. We strongly encourage applications from candidates with a diverse range of backgrounds and lived experiences including people with disability, Aboriginal & Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, and the LGBTQIA+ community.

Join us and make a positive difference to the lives of people with disabilities, and to grow your career as part of our alliance of great minds. Our shared values are Passionate, Respectful, Ethical, Curious and Courageous.

About the role

You will be responsible for providing exceptional first point of contact experience to all external and internal customers of Cerebral Palsy Alliance, as well general administrative duties including scheduling to support the organisation and contribute to the customer experience.

As well as excelling in both verbal and written communications, you will be great at building and maintaining relationships at all levels, and confident in assisting team members with issues such as problem-solving. You will sit at Reception and be the welcome of our CPA Allambie site.

This is a permanent part-time position based on 4.5 days per week, Tuesday – Saturday (half day on Saturday) at the Allambie Heights office.

Working for CPA offers you exceptional remuneration & benefits:

Access to a tax-free meal, entertainment & venue benefit card valued at $2,650 per year
Flexible ways of working - compressed hours, working from home options, flexibility surrounding hours
12 weeks paid parental leave and 2 weeks paid partner leave
2 additional leave days each year
$100 per year well-being allowance that you can use to enhance your wellbeing (eg: purchase sports equipment, have a massage, take a meditation class, the choice is yours)
Discounted gym membership for you and your family, using Fitness Passport
Employee Assistance Program
Paid Employee Referral Bonus Program, where you can be generously rewarded for referring a friend that joins CPA.

Responsibilities of the role (not limited to):

Managing incoming calls
Central reception duties
Scheduling of appointments
General administration
Database management

About you:

A good understanding and commitment to the rights of people with a disability
Outstanding customer service skills
The ability to work independently and as part of a team
Ability to prioritise work and meet deadlines
A flexible and collaborative approach to work

Important information:

At CPA the safety of our staff and clients is of paramount importance. We have assessed this role type as requiring a low level of physical functionality with some inherent requirements. For more information on what that may mean for this role please click here.

Please let us know if you have any pre-existing injuries or illnesses which you are currently seeking, or have sought, medical treatment for which you think may impact your ability to fulfil the inherent requirements of this role. CPA is committed to supporting an inclusive work environment and engaging workers with diverse lived experience. We will happily consider and accommodate reasonable adjustments that may be required to support candidates throughout the recruitment process, and to be successful and safe employees of CPA.

Cerebral Palsy Alliance is committed to the safety and wellbeing of our clients and staff. As such all employees at CPA must be triple vaccinated against COVID-19, prior to their start date. Cerebral Palsy Alliance is an Equal Opportunity Employer. Cerebral Palsy Alliance upholds, advocates for, and protects the  rights, wellbeing and safety of people with a disability. We are a child safe organisation and all workers are responsible to adhere to the NDIS Worker Code of Conduct.

CPA is a smoke free workplace including in, on and around CPA sites and vehicles.

How to Apply

Please click 'Apply' to complete your application.

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Atlam Group

Customer Service Officer

Full-time

Sydney, New South Wales

Customer Service

9 months ago

Call Centre Officers Join a nationally recognised event's organiser and marketing company. 1-month project with flexible 25 hours/week (12/2 start dat..

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Atlam Group

Diesel Technician - Field Service

Full-time

Sydney, New South Wales

Maintenance / Repair

9 months ago

Job Description Your New Opportunity: As one of our Field Heavy Vehicle Diesel Mechanics, your work is critical to keep our customers going and on the..

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Atlam Group

Service Liaison

Full-time

Waterloo, New South Wales

Customer Service

9 months ago

Excellent verbal and written communication skills.Ability to work efficiently under pressure and adapt to changing priorities. Ability to build rappo..

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SGS

Customer Service Representative

Full-time

Brisbane City

Customer Service

9 months ago

We are seeking a highly motivated individual to join our Environmental team in Brisbane, as a key contributor to our sample receipt and dispatch opera..

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MedHealth

Customer Service Officer

Full-time

Brisbane City

Customer Service

10 months ago

Responsibilities will include but are not limited to:Scheduling of appointments with customers.Maintaining busy inboxes, with queries, appointments an..

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Emma Smith

Travel Insurance - Customer Service

Full-time

Sydney, New South Wales

Finance / Banking / Insurance

11 months ago

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global i..

Use your insurance experience to join one of the world's largest insurers in their Sydney CBD offices! Your New Company : This is a huge global insurer that offers hundreds of products and operate in countries around the world. In their Sydney Head Office, you will be joining a small, close-knit office which focusses predominantly on travel insurance. Looking to create a brand-new team for this area, it is a fantastic opportunity to get back into or start a career in insurance. Your New Role: Here you will be the first point of contact for all enquiries from customers and agents, clients and other key stakeholders. Key responsibilities include:

Assisting with travel insurance enquiries and delivering fantastic customer service
Up-selling and cross-selling products/services by means of creating a great customer service experience
Handling high-volumes of calls in a fast-paced environment
Sharing knowledge and expertise on products and services
Meeting compliance and exceeding targets and KPIs.

What You'll Need to Succeed:

Ideally, you would come from a travel or health insurance background
Other financial services, travel or contact centre backgrounds will also be considered
You will have demonstrated experience working in a structured and fast-paced contact -centre or phone-based environment
You will have great phone-manner and written and verbal communication, with the ability to deal with complex enquiries and the desire to go above and beyond for the customer
PR or Citizenship as this is a permanent full-time position

What You'll Get in Return:

Full-time permanent paying $65k + super, earn up to $80k with all associated penalties for evenings and weekends (should you opt in for those shifts)
CBD location with flexible working options - fantastic management and team culture, where everyone goes out of their way to help one another
Lots of additional perks, including fantastic discounts off insurance and other products
Great opportunity to learn and grow in a huge billion-dollar insurance company

What You Need to do Now: If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Please click here to apply.

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