We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across regional Australian locations outside of Sydney, Melbourne, and Brisbane.

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) ba

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

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Overview:

• Full-time, Continuing position

• Salary Level HEW 5 + 17% Superannuation

• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About the role

As Student Service Officer, you will be working in a dynamic, supportive team to provide high quality support and advice to students across RMIT’s Student Connect channels and service points. You will be helping students to explore and understand their options, guiding them through student administrative and support processes to help resolve any issues and enhance their RMIT student experience.

To be successful in this position, you will have:

• Excellent communication skills and the ability to liaise with a variety of stakeholders

• Positive attitude towards work, eager to learn and have a passion to deliver high-quality customer service

• Demonstrate empathy and engagement with the ability to quickly build and maintain good working relationships with stakeholders

• Well-developed time management skills with the ability to manage multiple service channels to achieve timely resolutions in a busy environment

• Sound decision-making skills and judgement with a solution focus

• Contribute to continuous improvement initiatives and new ways of thinking and working

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Group

The Students group shapes, designs and delivers key student services and experiences to prepare RMIT students for study, life and the global workforce. We work in partnership with students, academics, professional staff, industry and the community to deliver transformative student experiences that improve access, participation, retention and success for all RMIT students.

Our objectives are to:

• Shape, co-create and inform an inclusive, safe, industry-engaged and global student experience

• Deliver impactful, connected service, care and development opportunities at scale, and to engage, empower and value each other so that together we can make a difference.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below or contact Evan Goulas (Student Service Advisor) via email evaggelos.goulas@rmit.edu.au.

Position Description – Student Service Officer

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page. 

Applications Close:

10 Apr 2024 11.59 pm

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Auto Electrician/Field Service Technician - Brisbane, Queensland Career RCT is seeking an Auto Electrician to join our team of Field Service Technicians with positions available in Brisbane. Start your career now with RCT! Work for the leading independent Automation OEM Competitive hourly rates, based on experience Opportunity for interstate and overseas travel Local site allowance up to $156.00 per day (based on a 13-hour day while on site) International site allowance up to of $325.00 per day (based on a 13-hour day while on site) Super on all hours worked Access to company training Programs All work-related travel expenses paid Access to Novated Lease company program Career pathways available $50 p/month Phone allowance Uniform allowance Annual pay reviews Safety uniforms provided Annual allowance for Safety Boots What we’re looking for If you possess any of the following you will be considered for the role: Trade qualified Auto Electrician, extensive industry experience or similar trade qualification…

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About the Role As the Nurse Manager - Service Improvement Project Officer or Principal Project Officer - Service Improvement you will provide clinical insight, project and stakeholder management to support the Executive Director and Executive Service to achieve high quality project and clinical redesign delivery outcomes. You will be required to manage and coordinate various project initiatives using up-to-date clinical knowledge and best practices, whilst promoting continuous improvement of service delivery across the Health Service. About You:You will understand Metro South Health's values, have a genuine desire to join our team and contribute to our growth with your passion and commitment to excellence with the ability to: initiate, lead, manage and evaluate agreed strategic service planning initiatives utilise advanced knowledge and experience of contemporary evidence-based practice and clinical service delivery models in primary and/or acute health care to strategically to achieve redesign and innovative solutions to complex connecting care issues lead change through improvement activities…

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About Corporate Enterprise Solutions: This exciting job opportunity falls under the Corporate Enterprise Solutions branch within the Department of Health and provides solutions and services that support Queensland Health's enterprise corporate applications while also supporting the payroll transactional processes. This application suite includes the largest integrated rostering and payroll solution in the public sector and the finance, business and logistics solution and management environment.  What we are looking for: Advanced level skills in the use of office automation applications (e.g. Microsoft Word, Excel, Visio and Project) and document management systems. High level interpersonal, oral and written communication skills with a strong commitment to customer service, quality improvement and teamwork. Proven ability to work effectively in a team environment and prioritise work commitments to achieve quality outcomes within defined deadlines. Applied understanding of system support, risk and service continuity management concepts and associated governance. 

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The Client:
First Derivatives is a leading provider of products and consulting services to some of the world’s largest finance, technology and energy institutions. The Company holds a niche market position in terms of domain knowledge of capital market asset classes (equities, fixed income, foreign exchange, commodities, etc), as well as expertise in leading financial services systems (such as Calypso, Murex, Opics, Summit, Principia, Opus, Wall Street, kdb+, etc).
They now seek an experienced System/Service Analyst to join the team in Sydney.
This is for a full time role with an annual salary of $90,000 + Superannuation.


The Responsibilities:
· Spearhead the migration of tools like CATT to more collaborative and accessible platforms such as SharePoint
· Ensure a seamless transition that enhances user engagement and learning
· Enhance existing training materials and challenges for tools like CATT, aimed at deepening users' understanding of its testing functions across various financial services systems
· Offer continuous troubleshooting support and effective use of CATT tool to overcome any operational hurdles.
· Participate in the design and implementation phases of CATT
· Developing testing strategies and best practice procedures for tool configuration
· Oversee and conduct functional, regression, and system integration testing
· Ensure software and systems operate seamlessly across all intended functionalities
· Handle specific testing functions critical to financial operations, such as environment preparation, trade upload/lifecycle management, outbound SWIFT reconciliation, and end-of-day processes
· Conduct integration testing involving crucial financial interfaces and systems, including SWIFT, CLS settlements, and upstream trade booking systems
· Ensure interoperability and efficiency of aforementioned system functions
· Liaise with Subject Matter Experts (SMEs), Business Analysts (BAs), and developers continuously
· Manage effective requirement gathering to ensure comprehensive test coverage
· Provide tailored training sessions and handover to Support and Business teams to leverage the CATT tool effectively
· Produce detailed documentation on platforms, outlining critical testing functions, configurations, and best practices related to tools like CATT
· Develop and implement best practice guidelines for the configuration of testing tools

· Regularly monitor testing processes, report on outcomes, and provide insights
· Continuously update knowledge on financial systems and technologies, including Calypso, Murex, and kdb+, to provide informed support and enhancements to testing practices


The Requirements:
· Expected to be educated to a minimum of some post graduate degree level preferably in a STEM course
· At least 4 years working experience in KX technology
· At least 4 years of demonstrated expertise in languages such as Python, Java, C++, or JavaScript
· At least 4 years of relevant experience with frameworks like React for front-end development or Django for Python
· At least 4 years of demonstrated skills in SQL for database management
· At least 4 years of demonstrated expertise in TCP/IP, UDP, HTTP/S, FTP, and DNS
· Knowledge of continuous integration and continuous deployment (CI/CD) pipelines using tools
· Understanding of firewalls, VPNs, and intrusion detection/prevention systems (IDS/IPS)
· Excellent communication skills and time Management Skills
· Good Analytical and reporting abilities
· Logical Approach to problem solving and an investigative and inquisitive mind

What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

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Responsibilities will include but are not limited to:

• Liaising with DVA customer to plan and implement agreed services
• Scheduling of appointments and aligning correct consultant with appointment
• Maintaining busy inboxes, with queries, appointments and non-appointment services
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• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties, dictation, invoicing and supporting the greater team in general.

At BlueScope, we create and inspire smart solutions in steel, strengthening our communities and helping build a better future. Our steel has shaped everything from hospitals and schools, bridges and stadiums to fences and homes – influencing the way we live and work, now and in the future.The OpportunityCome and discover the opportunity to join our Lysaght business in our Biggera Waters team as Warehousing and Service Representative. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.Working primarily in our warehouse but also help out our customer service team on a daily basis where the need arises, this dual role offers plenty of variety. You'll be assisting our warehousing team to ensure warehouse activities are managed efficiently to meet customer’s specific lead-times & requirements.  You will also learn Customer Service skills and assist the customer service team by managing enquiries that…

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Hays is seeking a Customer Support Administrator to join our dedicated team in the Gold Coast office Your new company At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work. Our Hays Gold Coast office is seeking a full-time permanent Customer Support Administrator to join our team. This role is commencing immediately. This role ensures all stakeholders and customers are greeted in a professional and courteous manner that supports the Hays brand, both face to face and over the telephone. Also providing administrative support to a centralised customer support team. Your new role

Provide administrative support to our customer support team using a centralised ticketing system.
Welcome all customers at reception in a professional and courteous manner and advise Hays employees of visitors' arrival in a timely manner.
Handle in-coming telephone calls effectively and efficiently in line with service delivery procedures.
Candidate care calls and collecting compliance documentation.

What you'll need to succeed

Commitment to delivering excellent customer service
Previous administration experience will be highly regarded
Effective communication and questioning skills
Demonstrates professionalism and polished personal presentation
Pro-active and willing to help wherever possible
Team oriented
Data entry and/or word processing skills

What you'll get in return Excellent training to support career development/progression Wellness Day, Volunteer Day, Monthly after work drinks, Christmas Party, EOFY celebrations What you need to do now Our people tell us that Hays is a great place to work, over 90% of our employees say that they are proud to work for Hays. This is your opportunity to advance your career with the market leading group and be proud of who you work for too. Click apply now or email your CV and Cover Letter to Sandy Luhr - Senior Talent Acquisition Partner at [email protected] At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply. Please click here to apply.

Hays Mt Gravatt is seeking a Receptionist/Customer Support Administrator to join our dedicated team Your new company At Hays, we believe in being long-term partners with our people as well as our customers. Let's create tomorrow, together. With over 50 years of business success, we have built a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn't just about being part of a global business; together with more than 12,000 people across 32 countries, you'll be making a difference in the world of work. Our Hays Mount Gravatt office is seeking a full-time permanent Receptionist/Customer Service Administrator to join our team. This role is commencing immediately. This role ensures all stakeholders and customers are greeted in a professional and courteous manner that supports the Hays brand, both face to face and over the telephone. Also providing administrative support to centralised customer support team. Your new role

Welcome all customers at reception in a professional and courteous manner and advise Hays employees of visitors' arrival in a timely manner.
Handle in-coming telephone calls effectively and efficiently in line with service delivery procedures.
Provide administrative support to our customer support team using a centralised ticketing system.
Ensure the reception area is always tidy and that relevant company resources are well stocked.
Candidate care calls and collecting compliance documentation.
Coordinate team events including managing venue bookings and ordering refreshments.

What you'll need to succeed

Commitment to delivering excellent customer service
Previous administration experience will be highly regarded
Effective communication and questioning skills
Demonstrates professionalism and polished personal presentation
Pro-active and willing to help wherever possible
Team oriented
Data entry and/or word processing skills

What you'll get in return Excellent training to support career development/progression Wellness Day, Volunteer Day, Monthly after work drinks, Christmas Party, EOFY celebrations What you need to do now Our people tell us that Hays is a great place to work, over 90% of our employees say that they are proud to work for Hays. This is your opportunity to advance your career with the market leading group and be proud of who you work for too. Click apply now or email your CV and Cover Letter to Sandy Luhr - Senior Talent Acquisition Partner at [email protected] At Hays, we value diversity and inclusion and are passionate about placing people in roles where they can flourish and succeed. By joining Hays you'll be part of an inclusive culture that celebrates diversity, recognising every individual for their unique differences. People from all culturally diverse backgrounds including Aboriginal & Torres Strait Islander Peoples are encouraged to apply. Please click here to apply.

New Service Coordinator role now available! Your new company Would you consider yourself to be someone who works well under pressure, has great attention to detail, and has the ability to multitask? If so, I may have the perfect opportunity for you…. I am currently recruiting for a Permanent, Full-time Service Coordinator position for a growing organisation who are innovative experts in Trade Services, Project and Construction Solutions based in the Inner West. As a Service Coordinator, you will utilise the company's network of trade people and consultants to schedule, manage and complete their client's facilities maintenance work orders. Work orders include routine and reactive maintenance tasks, including but not limited to: carpentry, handyman, plumbing, electrical, landscaping, & more. This exciting position will provide the successful candidate with excellent client connections and relationship building opportunities as well as career development in the commercial and government property sectors. Your new role

Schedule, manage and close numerous work orders.
Be resourceful and motivated to close work orders on time, meeting customer expectations and KPIs.
Problem-solving client and trade issues as they arise.
Building strong relationships with our trade network.
Administer high quality customer service to our clients.
Act ethically and maintain our professional standards. What you'll need to succeed
Experience in customer service, or service coordination in facility maintenance or property.
Present a can-do and positive attitude with the drive to deliver a high standard of customer service.
The ability to think on your feet in order to find alternative solutions.
Strong organisation, multitasking, and time management skills.
Strong and effective communication skills, both written and verbal.
Intermediate MS Office skills in Word and Excel
Experience with SimPRO is preferred, but not essential as training will be provided. What you'll get in return
Vibrant, friendly and cohesive company culture
Permanent, full-time position
Career development What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or alternatively, please email me directly to [email protected] with a copy of your most up-to-date resume and I will be in touch. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Please click here to apply.

On the front line of all Tutt Bryant’s branches, is the administrative, customer service and coordination teams, the glue that holds it all together. Providing support to executives, staff and valued customers, these roles can be found across every department in every location. Ranging from entry-level to management, the variety of administrative, customer service and coordination roles may include: Reception Administration Hire Controller Warranty or Service Clerk Parts Interpreter and Analyst Sales Coordinator Freight Officer Document Control and Tender Coordination Tutt Bryant Equipment is an extremely successful industry leader.  We are a multi–franchise national distributor of a world-renowned range of Construction Equipment; we are recognised for high quality products and outstanding service we provide. Technical expertise and brand excellence are the reason our trading partners have long term relationships with Tutt Bryant Equipment. Tutt Bryant Equipment – QLD Archerfield Branch has an opportunity for an enthusiastic and motivated individual to join us in the position…

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Purpose of the Role: Using technical expertise and a strong customer focus to ensure the very best online-store user experience, with excellent service and customer education. Responsibilities:• Resolving, in first contact, customer enquiries received by phone, email and/or chat• Owning complex issues to resolution, with regular progress updates to customer/s• Promoting the benefits of using the online store, helping customers to self-serve for future purchases• Keeping up-to-date with Industry changes to understand how SAIG products/services meet customer needs• Identifying opportunities for new solutions and referring qualified leads from customers to Sales• Knowing when online/contact activity may impact other customers andacting quickly with stakeholders to inform & resolve• Achieving, or exceeding, agreed KPIs so overall team goals are met for the best customer experience possible• Processing back-office, or other customer-focused, duties to ensure customer SLAs are met or exceeded• Actively contributing to regular team meetings and regularly attending company-wide information/training sessions Education/Professional Qualifications:• High School Certificate (HSC) or equivalent• [Desirable] Customer Service Institute…

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Get off the tools and into a corporate career path  Grow and develop Project Management skills  Sydney based, hybrid work environment - 2 days per week in office  Delivering good energy starts from within It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people. About the role: The Centralised Energy Services implementations business unit is responsible to develop, deliver and operate electricity, hot water, solar and other emerging energy services to commercial and residential customers. Due to substantial project wins and company growth, we are looking for a experienced plumber/electrician who is seeking to develop their career in project management stream. As Customer Delivery Project Manager, you will be responsible for the successful end to end delivery of a pipeline of…

Click here to view more detail / apply for Customer Project Delivery Manager

The OpportunityWell established financial service business is looking for a talented Senior Financial Accountant for an immediate start. The Role:This opening comes about due to continuous expansion and is a great foot in the door. Reporting to the Group Financial Controller, your responsibilities will include: Month end reporting  Assistance with statutory accounts Joint Venture accounting  Liasing with auditors  Preparation of cash flow  General ledger reconciliations projects  Ad hoc tasks  About you: CA/CPA qualified Prior experience of working in financial service industry will be highly preferred  Trust accounting experience is highly desirable Sounds like you? Please contact Yang Chen at [email protected] or just simply hit the 'apply' button.

Click here to view more detail / apply for Senior Financial Accountant - fast growing company in the financial service

Job Title: Service Desk Support Location: SYDNEY, CBD Position Overview: As a Service Desk Support, you will play a critical role in providing responsive and effective technical support to our internal users, ensuring the smooth functioning of our business applications and IT systems. You will be the first point of contact for local helpdesk requests, analysing and resolving issues where possible, and escalating as necessary. ... Job Title: Service Desk Support Location: SYDNEY, CBD Position Overview: As a Service Desk Support, you will play a critical role in providing responsive and effective technical support to our internal users, ensuring the smooth functioning of our business applications and IT systems. You will be the first point of contact for local helpdesk requests, analysing and resolving issues where possible, and escalating as necessary. Key Responsibilities: Respond promptly to Service Desk requests for incidents and Service Requests, delivering exceptional customer service and communication to internal stakeholders. Provide technical…

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Prosecutor positions rotate though the various Court modules, including Arrest and Hosted Courts, Lengthy Pleas, Remand and Vulnerable Persons Courts, Brief Management and Case Conferencing Courts, Hearings and Miscellaneous Courts, in addition to Youth Justice Prosecutor positions, Prosecution Innovation Programs and Operational Legal Advice and Development. Administrative staff provide the requisite support for these roles. The core capability requirements for this role are: • Contribute to the development, implementation and review of systems, policies and procedures which support the provision of services within Prosecution Services.• Prepare and process correspondence and other documentation including data entry relevant to court documentation in accordance with approved procedures and process and maintain necessary records.• Develop, implement and maintain office systems, policies and procedures and prepare correspondence of an administrative nature• Establish and maintain effective communication with all stakeholders to complement service provision.• Research Queensland Police Service (QPS) information systems to obtain relevant information to support the prosecution process relevant…

Click here to view more detail / apply for Administration Officer, Queensland Police Service