As an CX Engineer (IT Logistics and Workshop technician), you will provide support to Field Service delivery for device and common application technology. You will do this by fulfilling a range of tasks focused on maintaining a healthy supply chain to the field team.

In addition, you will assist in providing an IT concierge service at a pick-up / drop-off (PUDO) point also knowns as the Tech Lounge. This role is located on site at a customer office South of Brisbane.

Your core responsibilities will consist of:

• Providing a Level 1 IT support service for all end user walk-ups
• Assist users by appropriately directing them to various additional support channels via established processes and procedures.
• Process incoming IT Stock – receipt / validate incoming stock, put away stock into shelves for IT use, update system stock quantities
• Stock maintenance – stocktake locations including Minimum stock level (MSL) spot checks.
• Storeroom hygiene – ensure storeroom is maintained by disposing of excessive packaging, safety standards/processes are followed, stock is stored in designated locations
• Complete basic repairs to serviceable end user devices – laptop battery replacement, memory upgrades, Customer Replaceable Unit (CRU) swap outs (eg. Desktop CPU Fans).
• Process device warranty with 3rd party hardware vendors (end-to-end). Dell, Microsoft, Apple (lodge RMA, schedule onsite repairs or ship devices for repair / replacement and return repaired items to usable stock).
• Work with team leads and managers to develop improvement recommendations for all areas within this role (Logistics, Repairs, Tech Lounge)
• Update process documentation (Knowledge Management)
• Ensuring all policies, procedures and work instructions are followed
• Other duties relevant to customer IT support as required.

About You

• A passion for hand-on IT in all forms
• IT certification – Cert IV Information Technology or similar (CompTIA A+)
• Possess strong written and verbal communication skills;
• Practical and demonstratable experience in end user device support
• Have a desire to improve processes and procedures.
• Pride yourself on your ability to manage multiple competing priorities with a high attention to detail
• 2+ years’ experience in a customer service role
• 1+ years’ experience in IT role highly regarded but not necessary

Our promise to our employees – Belong Grow and Thrive is our commitment to creating an environment that is inclusive to all, supports your professional and personal development and offers an environment where you can do life and work the way it works for you.

Here is how our benefits help you Belong, Grow and Thrive

• Equal Paid Parental Leave to all primary and secondary carers
• Flexible and Focus Ways of Working that means structuring the way you work that works best for you and being the partner of choice for our customers, people and the planet.  
• Diversity Equity and Inclusion Commitment which puts Inclusion as a strategic priority for Logicalis Australia – investment across Employee Resource groups, DEI Training and Mentoring that supports a workplace with a culture of accountability and zero tolerance for un-inclusive behaviours
• Investment in your Leadership and career through our Grow program. Logicalis Australia is definitely a place where we see our people as the most valued Architects of Change. Our people have moved from Help-desk to Cloud-Engineering, from Sales to Management, from Operations to Senior Leadership. People here can have an idea, make a plan, and see it through. You can enjoy genuinely impacting change and controlling you own professional success.

About us

At Logicalis Australia, we're not just about changing the game—we're rewriting the rules!  

As the Architects of Change™, our mission is crystal clear: to become the #1 Managed Service Provider (MSP) in the Asia-Pacific (APAC) region.

We're on a mission to revolutionise the digital world, one project at a time. We're all about empowering businesses to thrive in the fast-paced tech landscape, and we need YOUR skills to make it happen. 

Picture this: you'll be part of a dynamic team of 7000+ change-makers spread across 30 territories, collaborating with over 10,000 clients from diverse industries. From strategy sessions to setting up cutting-edge services, every day is a chance to make a real impact. 

With services that transform businesses and provide scalability like cloud, connectivity, collaboration, and security, you'll be at the forefront of innovation, optimising operations and empowering teams to reach new heights. And as a global tech powerhouse, our managed services offer real-time insights into clients' digital ecosystems, 24/7. 

Join us, and let's shape the future of tech together! 

We are on the hunt for a highly energetic Customer Service Operator to join our growing Customer Service Day Team. A role where no two days are the same, our Customer Service Team promises great personal and professional development, various wellbeing initiatives and a fun social calendar to match.

Join the dynamic team at Betfair Australia, the country's leading online sports betting exchange platform. We revolutionize the way people bet by offering innovative and transparent betting solutions. With a commitment to integrity and customer satisfaction, we strive to provide a world-class betting experience to our users.

What we are looking for:

• A gun who has a love of sport and/or racing and all things related!
• Someone who enjoys teamwork in a dynamic, fun and fast paced environment
• A superstar who has strong customer service experience

With great progression, career development opportunities and the chance to work with an inclusive and fun team (amongst a host of other cool stuff) a day includes:

• Undertaking the registration and education of new customers
• Efficiently and professionally answer calls and emails from customers, provide betting information and accurately complete bet placement on their behalf
• Responding promptly to incoming customer queries via phone calls and emails
• Assisting with and ensuring team procedures are appropriately documented
• Processing customer KYC (Identity Verification) checks across a variety of different methods
• Continually updating knowledge around betting products
• Making outbound calls to establish and develop relationships with current and prospective customers

But there is a catch. To be in the running for this great role, you should have:

• A passion for customer service!
• An understanding of upholding confidentiality of sensitive customer information
• The ability to make clear and well-reasoned decisions
• Availability to work out of hours shifts and weekends
• A high level of attention to detail, with an ability to effectively prioritise tasks
• Strong computer literacy and familiarity of MS Office Applications
• Excellent written and verbal communication skills
• Initiative. You get things done

Sound like you’d be a good fit? Well check out what we provide our passionate people:

• Tailored leave options – competitive parental leave, cultural leave swap, volunteer leave, study leave etc.
• A genuine focus on personal and professional development - including a combination of incredible internal Leadership Development Programs, peer to peer learning and self-chosen learning opportunities.
• Up to $2000 per year for you to choose how you spend through our much loved BestYou program.
• An ongoing commitment to Diversity, Equity and Inclusion.
• Supportive wellbeing initiatives including access to our Employee Assistance Program.
• A dedicated internal events team focused on bringing a mix of educational, social, celebratory, and philanthropic activities,
• A generous bonus scheme – if we win, you win! And we like to win.

Interested?

At Betfair we are committed to building a workplace where everyone can fulfil their full potential. We pride ourselves on fostering an environment where all employees feel welcome and included.

We encourage people of all walks of life, abilities, and backgrounds to apply.

 We are proudly a WORK180 endorsed employer for women, to learn more of our commitment to Diversity and Inclusion please visit https://work180.com/en-au/for-women/employer/betfair-australia.

 Studies show that women are likely to only apply for a job if they meet 100% of the criteria outlined in the job ad. Even if you don’t hit 100%, click apply! You never know where it may lead to.

 Interested in applying? Please click Apply now and submit an up to date Cover Letter and Resume.

 We are committed to responding to allcandidates within four weeks of application.