PERSOLKELLY has partnered with a premier provider of packaging solutions boasting over 60 years of industry leadership. We are looking for a State Service Manager to join their team, they operate across 160 countries with 80 sites worldwide, our partner is a global force in the packaging sector. Position Overview: Are you a seasoned professional with a strong background in service management? Are you passionate about delivering exceptional customer experiences and driving operational excellence? We are looking for a dedicated and dynamic State Service Manager to lead our service team and uphold our commitment to customer satisfaction. As the State Service Manager, you will be responsible for overseeing service-related activities, including customer support, maintenance, and repair services within the assigned region. You will lead a team to ensure efficient service delivery, foster a positive workplace culture, and achieve group objectives in alignment with company goals. Key Responsibilities: Supervise service staff and operations within the region.…

Click here to view more detail / apply for State Service Manager

Client Service Manager - Sydney Area Apply now Job no: 532574 Work type: Full time Location: Sydney Categories: General Management a leading global workplace experience and facility management company. In partnership with customers, ISS drives the engagement and well-being of people, minimises the impact on the environment, and protects and maintains property. Across Australia and New Zealand, ISS provide services within a wide range of sectors including Resources, Aviation, Healthcare, Education and Business & Industry. We are seeking value-orientated people to join our local team of 17,000 service professionals, who can help us realise our Purpose of  “Connecting People and Places to Make the World Work Better”. About the Role: We currently have an opportunity to be part of our team. We are seeking a Client Service Manager to join our team in the Sydney Area and will be managing multiple government sites. You will be responsible in managing day to day operation needs for…

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We are Coca-Cola Europacific Partners (CCEP) – a dedicated team of 42,000 people, serving customers in 31 countries, who work together to make, move and sell some of the world’s most loved drinks. We are a global business and one of the leading consumer goods companies in the world. We help our 2.1 million customers grow, and we are constantly investing in exciting new products, innovative technologies and fresh ideas. This helps us to delight the 600 million people who enjoy our drinks every day.  At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse and equitable company. If you think this could be the role for you but you aren’t sure if you meet all of the criteria we’d encourage you to apply so that we can explore this or other opportunities with you. ABOUT YOUR ROLE  The National Sales Centre is our Gold Class Customer Hub…

Click here to view more detail / apply for National Sales Manager (13419)

ABOUT COCA-COLA EUROPACIFIC PARTNERS  Coca-Cola Europacific Partners is one of the leading consumer goods companies in the world. We make, move, and sell some the world’s most loved brands – serving 600 million consumers and helping 1.75 million customers across 29 countries grow.? We combine the strength and scale of a large, multi-national business with an expert, local knowledge of the customers we serve and communities we support.    Our portfolio in Australia includes the Coca-Cola family of products, as well as loved brands like Sprite, Fanta, Mount Franklin, Keri Juice, Powerade, Jim Beam, Canadian Club and Grinders Coffee.    At Coca-Cola Europacific Partners, we are always refreshing the way we work and becoming a more inclusive, diverse, and equitable company- as an employer, as a place to work, and as a business.  Because when we represent the society we serve, everyone is truly welcome.    ABOUT YOUR ROLE  As the Digital Marketing Activation Manager, you will be…

Click here to view more detail / apply for Digital Marketing Activation Manager - Coles (13229)

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge.This opportunityThe Customer Experience, Continuous Improvement and Quality function is accountable for articulating and delivering the Operational Roadmap through Continuous Improvement & Strategic Projects, governing Process and Operational Excellence and Knowledge Management, and delivering key strategic projects. It spans multiple customer segments including Business, Enterprise, Government and Wholesale across all fixed & mobile products.The Customer Experience Lead will design and deliver a program of work to measure and…

Click here to view more detail / apply for Customer Experience Lead

We are looking for a Customer Support Associate to join the Square Australia Customer Success team. The Customer Success team works with Square sellers (merchants) by phone and email, to solve problems, demonstrate how to get the most out of Square, and always improve our Square products by giving feedback to Square Product teams. Reporting to the Lead, Customer Success, you’ll support our diverse Square seller base across Australia.

You may have current experience providing customer service in hospitality, retail, or another customer-focused role. You will work with your lead and Square teammates to develop a career in a technology company, better understand the unique challenges faced by Australian (and international) small business owners, and help promote long-term success for Square in Australia.

This role can be based in either our Melbourne or Sydney offices through a hybrid of in-office and remote working, but also remotely anywhere on the east coast of Australia. Multiple positions are available.

You will:

• Spend the majority of your day (up to 80% of your shift) working with Square sellers by handling inbound phone inquiries in a fast-paced environment
• Apply creative problem solving to seller inquiries with the support of your partners, resource and leadership
• Identify, document, take ownership of sellers' issues and see problems through to resolution, escalating feature requests
• Analyse trends in sellers issues and suggest improvement ideas and plans 
• Work with internal Squares and our Square Australia sellers with empathy, being willing to seek different perspectives, take principled risks and have a focus on inventing and learning
• Occasionally work on public holidays to support our Square Australia sellers

Exciting opportunity to lead a small team within a dynamic education provider Your new company This iconic Sydney institute is looking to appoint a new Senior Finance Manager to lead a small team within a dynamic part of its business. This is a fantastic role for a strong Business Partner looking to extend their role within a supportive environment, offering the opportunity to develop within their career. Your new role
Your duties will include but not be limited to: Provision of day-to-day relationship management and business partnering for complex portfolios, including the following:



Strategic and operational planning, advice, guidance in regard to all of the financial affairs and resources


Financial insights and problem-solving


Strategic and operational management of portfolio activities/budgets


Advanced accounting and management reporting using a variety of financial and non-financial key performance indicators


Interpreting, applying and implementing financial policies, procedures and guidelines


Development of annual client plans that identify the current key issues and needs for the client's portfolio, and the schedule of approved projects and services for delivery throughout the year


Designs and implements service delivery improvements to a client's portfolio and identifies opportunities for continuous improvement and the achievement of service excellence


Engages with key stakeholders in the client portfolio to support the implementation of strategic transformation and change initiatives and ensure the successful implementation and realisation of key outcomes


Resolve queries from the portfolio on reported results in a timely and customer-focused manner



Responsible for general financial governance, related compliance and services in a customer-focused and timely manner.



Reviewing structure within the general ledger to meet client needs in alignment with central guidelines


Appropriate use of the chart of accounts by clients


Maintain and champion compliance with Procurement and Finance policies and procedures across the business


Monitoring and leading client compliance for travel and corporate card usage and ensuring anomalies are resolved proactively


Manage funding compliance by, for example, ensuring grant conditions are adhered to, timely and accurate financial acquittal reports are submitted to the granting bodies as required and that all grant deficits / surpluses are managed


What you'll need to succeed You will have previous experience in a Business Partnering or Finance Manager role within a large and complex organisation. Excellent communication skills as well as advanced Excel and analysis capabilities are required for this role. Previous management or mentoring experience would be highly beneficial. What you'll get in return You will receive an excellent opportunity to develop your skills within a supportive environment. You will have the flexibility to work from home 3 days per week. This role is currently a 2-year fixed term contract with the potential to extend after this point. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. Please click here to apply.

ROLE OVERVIEW

The Investment Partnerships Manager role is a critical role in the Partnerships team, with responsibility for managing the implementation planning and buying process for their assigned clients. This responsibility includes but is not limited to optimal media partner selection through thorough evaluation and rationale, negotiating campaigns, checking preliminary and final post buy delivery, tracking performance and ensuring delivery on campaign objectives. The Investment Partnerships Manager assists the Director with the management of the Partnerships team – developing skills, evaluating performance, setting standards and managing growth.

As the front line face of Initiative’s relationship with media partners, the Partnerships team are responsible for ensuring all media owners are treated as true partners, with the respect and professionalism we expect from across our business. The Investment Partnerships Manager should guide our partners to embrace the belief that cultural experiences grow brands and to encourage our partners to deliver the best thinking in their responses to our briefs.

ROLE & RESPONSIBILITES


Responds to all client requests in a timely and accurate manner
Collaborates with Client Advice & Management team to ensure alignment with and delivery against client KPI’s
Communicates client and product progress effectively to the team and craft leads
Prepare e-mails, recommendations, buy presentations and presentations to internal teams and clients
Developing excellent presentations skills internally and to all levels in the client organisation
Prepares POVs for targeted opportunities on an on-going basis for clients to further drive their business
Fosters knowledge of client’s business and its competitors to determine sufficient advertising and media needs and ensure plans are properly executed and delivered
Displays ownership of the entire implementation process (media planning and buying) from start to finish within the team, championing deadlines both internally and externally for client base.
Demonstrates expertise in implementation planning and buying across all channels and multiple categories 
Manages the Partnerships team (Senior Executives, Executive, Associates) in the day-to-day activities for assigned clients, reviewing work for accuracy and adherence to deadlines
Provide senior-level guidance and review schedules, research, POV’s and client presentations to ensure quality product and client-readiness


QUALIFICATIONS


Tenure guideline: 5+ years of media agency planning and buying experience
Proven leadership ability and/or prior experience in supervising a team preferred
Excellent knowledge and understanding of Australian media marketplace including the role of each media, understanding key media companies and their ability to deliver on campaign requirements
Developing leadership of the implementation planning process for clients, including planning responsibilities through to optimisations, invoicing and final post delivery
Demonstrated ability to think and execute “out of the box” ideas
Exceptional media sales relationships at GSM level and developing rapport with Sales Directors to deliver competitive advantage to our clients
Advanced user across all core investment media systems and planning tools


 

Salary range between $70,000 and $90,000 including superannuation.

Working across one of the most innovative and exciting clients in Australia, with iconic campaigns spanning branding and performance marketing, this role is the opportunity to improve systems and operations to build better workflow for the Optus team.
This client is leading the way with their 1st party data approach, working with sophisticated technology solutions to provide best-in-market advertising solutions.
As Media Campaign Reporting Manager, you are responsible for identifying areas of automation within the teams reporting requirements and assist the teams in creating a concise brief on what is required for automated templates or solutions.
You will work with the Partnerships and client leads on client facing reporting requirements and assist in delivering and identifying ways to streamline manual inputs for greater efficiencies and uniformity across the client group.

Key Responsibilities
• Support training requirements and areas of automation for internal systems and tools to ensure efficiency and best practice within UM teams around tools and reporting.
• Lead a positive and motivating work environment while mentoring team members to produce best practice skills through training and automation solutions.
• Ensure reporting templates produced, where appropriate, are streamlined for ease of sharing across other teams to improve and consolidate reporting methods across the agency.
• Produce and deliver Optus monthly analytics report requirements for all media activity including MROI and DOMO across both consumer and SMB business.
• Provide monthly budget reconciliation and expenditure reports, as well as quarterly spend profile overviews.
• Monthly checks on invoice loading, ensuring accuracy of data and teams are adopting the agencies best practice guidelines across both offline and online.
• Work closely with Orion to deliver accurate reports and summaries to clients and internal teams.
• Become a UM expert in implementing a system to share knowledge and skills of producing best practice reporting templates and solutions.

Who you are
• Previous experience working within the media industry to understand how changes may impact on the way teams need to operate is highly desirable
• Solid understanding of the full media landscape, across both offline and online channels
• Strong reasoning and analytical skills
• Effective communication to detail
• Exceptional numerical and problem-solving skills
• Efficient time prioritisation and task management skills
• Ability to manage multiple projects and various team expectations and deliverables.
• Team player with strong personal skills, working with variety of team.
• Superb technical and expert knowledge in tools and systems.

What's in it for you?
• Opportunity to grow your skillset and branch into different areas e.g., Media planning, data and analytics and growth through systems and the reporting team
• Minimal client contact in your day to day
• Align with a global media powerhouse
• Birthday Leave
• UM offers up to 16 weeks Paid Parental leave for the Primary Carer and up to 8 weeks for the Secondary Carer.
• Annual Leave Reward Days
• International Remote Working policy
• Sydney office redesign & perks
• Inclusive and collaborative company culture
• Hybrid Working
• Wellness initiatives – gym, meditation sessions, EAP
• Culture initiatives – clubs, social drinks, regular events, ping pong/pool tables
• Local/global mobility
• Ongoing L&D opportunities

Be part of the future everyone is searching for. Apply to join the UM Australia team today.

Salary ranging from $70,000-80,000 inclusive of superannuation.

UM Australia is an equal opportunity employer and is committed to building a diverse and inclusive workplace. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Restaurant Manager at Union House
Location: Richmond, Victoria
Company:

Union House Operations Pty Ltd trading as Union House

Who We Are:
At Union House, nestled in the vibrant heart of Richmond, we pride ourselves on being more than just a pub. We are a cornerstone of community life, offering a sun-drenched rooftop for watching the footy, a cosy spot for a pint or a vino, and a welcoming atmosphere for enjoying a meal or engaging in conversation. Our recent revitalisation has only deepened our commitment to being a beloved gathering space for all. Our team members, key to creating our warm and inclusive environment, ensure every visit is memorable. Join us in making Union House a favourite local destination.

Purpose of the Role:
Union House Operations Pty Ltd trading as Union House is looking for a full-time Restaurant Manager. You play a crucial role in the smooth and exceptional operation of our dining room and service, acting as the vital link between our kitchen and front-of-house team. Your responsibilities will include a variety of duties, from light admin tasks to hands-on service, ensuring our ethos of warmth and inclusion is reflected in every aspect of our operation.

Key Responsibilities:
Develop and maintain Food & Beverage standard operating procedures for service consistency.
Provide hands-on F&B service support and oversee cash handling processes.
Uphold responsible service of alcohol standards and ensure cleanliness and maintenance of F&B areas.
Monitor customer service, coordinate bookings, suggest F&B improvements, and develop up-sell programs.
Supervise and train F&B staff, ensuring adherence to standard operating procedures and budget-aligned staffing.
Foster effective communication and teamwork, attend meetings and collaborate with key departments for seamless service.
Adhere to company Occupational Health and Safety policies, report unsafe practices, and perform duties aligned with position skills as required.

Skills and Qualifications:
Relevent Diploma or education level qualification.
Two years of full-time work experience in a similar role.
Demonstrated ability in supervising and training staff.
Strong organisational and communication skills.
Commitment to high service standards and safety protocols.

Employment Conditions:
This is a Full-Time salary position under the terms of the Publican.Co Enterprise Agreement 2023/2024.

Remuneration:
At Union House, we recognise and reward our team's dedication and hard work. Our remuneration package includes:
Starting Salary $70,000pa - $75,000pa
Entitlements to annual leave and personal leave as per FairWork
Access to our Health & Wellbeing Program.
Additional Parental Leave options to support our team members on their personal journeys.

Join Our Team:
If you're passionate about delivering outstanding hospitality and eager to contribute to the lively and welcoming atmosphere of Union House, we'd love for you to join our team. Please submit your resume and a cover letter detailing your experience and why you believe you're the perfect fit for our community-centric pub.

How to Apply:
Please submit your CV and a cover letter detailing your qualifications and experience and why you are the ideal candidate for this position to our recruitment team. We look forward to welcoming you to our Union House family.

Are you a strong leader with previous maintenance or engineering experience within a strata/MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Maintenance Manager, you will:
• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

What we are looking for:
• A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department
• Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills
• A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
• Availability to carry our emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set and/or failure of mechanical systems

Annual Base Salary: $70,696.25 - $85,000.00 (gross) based on qualifications and experience

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Restaurant or Café Manager, you will:
• Ensure Team Members greet guests and escorts them to tables
• Schedules dining reservations
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures accurate recording and verification of Team Member time records
• Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Conducts daily briefings
• Completes the Restaurant daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Ensures all guests are greeted & escorted to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Other duties as may be prescribed from time to time due to operational needs

What we are looking for:
• A strong communicator with well-developed stakeholder management
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
• The possession of a valid RSA
• 5-star hotel background as a Supervisor/Manager in a food service field
• Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
• The ability to remain calm when under pressure
• The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Annual Base Salary: $70,696.25 (gross)

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

Nutrition Warehouse is looking for a passionate Store Manager to lead our East Maitland store! If you love helping people reach their health and fitness goals, we want to hear from you today. LIFE AT NUTRITION WAREHOUSE We are Nutrition Warehouse - Australia’s leading and largest health and sports supplement retailer, inspiring you to be BUILT FOR LIFE! We have over 100 stores nationwide and we aren't slowing down. At Nutrition Warehouse, we live by our five core values: Deliver WOW, Enjoy the Journey, Stronger Everyday, Together We Grow, and Give a Sh!t. We are committed to exceeding expectations, fostering continuous growth, building a supportive community, and caring deeply about the well-being of our customers. If you're passionate about these values and dedicated to making a positive impact, join us in our mission to inspiring 2 million people to be built for life by 2033! THE ROLE Are you ready to WOW our customers by leading a Nutrition Warehouse store?  People are at the…

Click here to view more detail / apply for Retail Store Manager - East Maitland

Are you a proven Procurement or Category Professional - who can deliver $M's in Cost Savings & Benefits through your working history? PERSOLKELLY has partnered with a leading oil/lubrications manufacturer in Northern NSW in the hunt for their next senior manager to take their business into 2024 with corporate succession planning and global procurement nous. If you are passionate about category management, global supply chain strategies and LEAN processes we want to hear from you! About the Role This key leadership position oversees all procurement and supply chain processes while liaising with the broader team of over thirty staff across NSW & VIC. Reporting to the Procurement Head AISEA and working closely with the SLT, this pivotal role will play a central part in refining and developing the strategic framework for all procurement functions. Focus Areas of responsibility for this position will include: Developing highly productive working relationships internally that promote a culture of continuous…

Click here to view more detail / apply for National Procurement Manager / Executive - $180k

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

At Saputo, our best comes from our people. We’re a talented and caring team with a longstanding history of excellence.?Since our first days delivering cheese on a bicycle, we’ve grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter–from our manufacturing plants to our office locations and everywhere in-between.How you will make contributions that matterIn this role you'll partner with our retail customers, including the country’s largest supermarket chains and ensure we are maximising opportunities within our client group.Key elements of your role will include:Be the key supply chain contact between SDA and our largest supermarket customersSupport joint SDA and Customer planning sessionsOptimise inventory holdings within the customer and SDA network, driving efficiencies through elements including changes in…

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Job ExpectationsNbn is seeking to attract more First Nations to our ACCOM award winning Customer Field Technician Traineeship Program to promote the right capability and to increase cultural equality and increase the diversity of our operations teams, for the benefit of our workforce, customers, and communities. We have created roles for First People to join nbn and maintain the network on country for the benefit of our customers in community. Apply for a Traineeship with nbn today and you could be starting your career with us, learning on the job while you get paid.As a Trainee Customer Field Technician, you will:Work in the field helping to connect customers to the internetBe employed on a permanent full-time basis with leave entitlementsWork towards a Cert III in Telecommunications Technology over the 12-month traineeshipBe supported by experts in the field to complete your traineeship, learning how to be a Customer Field TechnicianYou will be rewarded with:An award-winning traineeship program…

Click here to view more detail / apply for Connecting First Nations to Telco | Trainee Customer Field Technician Melbourne

Chandler Macleod is currently partnering with a growing family owned business with a proud reputation for quality & safety, in the search for a Production Manager for their new site in the West of Melbourne.  This is an organisation that is continuing to go from strength to strength, investing heavily in new technology and machinery, this business continues to remain at the forefront of their sector. They are currently looking to speak with experienced Production Managers that are able to demonstrate their technical strength and their leadership strength, preferably within a large, fast paced manufacturing business. Reporting through to the General Manager, and being a key member of the Senior Operational Leadership Team, you will lead and manage the entire production operation across the site.   Your key responsibilities in this role will include:Ensuring Health & Safety are maintained as a primary focus across the areas of people and quality.The strategic execution of all production…

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Newly created role within our Retail business  play a key role in creating and executing strategies that drive transformational growth  Melbourne based Delivering good energy starts from within It’s an exciting time to join Origin. Creating a great place to work means together we’re progressing our ambition to lead the energy transition through cleaner energy and customer solutions. We’re always looking for better ways to deliver for our customers – and for our people. About the role As a Digital Sales Manager, you'll play a key role in creating and executing strategies that drive transformational growth in acquisition of new customers across the digital channel. Partnering with key stakeholders and cross-functional business units to define, scope, prioritise and deliver market-leading campaigns, products, and customer experiences. Working closely with the Digital Sales Lead, you will contribute to setting the overall sales strategy and execution plan for the digital channel to achieve sales targets and a growth ambition.…

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Job Expectationsnbn is seeking to attract more women to join our ACCOM award winning Customer Field Technician Traineeship Program, to promote the right capability and to increase the gender diversity of our operations teams, for the benefit of our workforce, customers, and communities.   Our Field Service teams are nbn’s professional, trusted, and essential customer facing workforce. They’re the friendly faces, confident voices and skilled hands working on our network and in communities every day. Our Trainee Customer Field Technicians are an integral part of these teams, and learn, develop, and build skills as they turn their passion into practice every day. Contributing to something important and lasting, a network that spans our country, bringing unlimited possibilities to Australian homes and businesses.   Apply for a Traineeship with nbn today and you could be starting your career with a company that WORK180 has endorsed as an Employer for Women, learning on the job while you get paid.   As a Trainee…

Click here to view more detail / apply for Connecting Women to Telco | Trainee Customer Field Technician Melbourne

Our Vision is a better tomorrow where all people can belong. With over 5,000 staff and volunteers, we deliver services at more than 150 locations every day, including: Children's Programs, Action Sports, Camps, Recreation, Youth Services and The Virtual Y.YMCA Vic Early Learning Centres (ELC's) are safe, supportive spaces offering high quality early learning education and care for children aged six weeks to five years old.About the roleThe Early Years Assistant Manager (know internally as Early Years Director) is the key educational leader at the centre, and 2IC to the Centre Manager. In this hands-on role, you will be on the floor in a direct service role with dedicated time for planning and programming, as well as assisting the Centre Manager to lead and support the Educators, children and families in Tarneit Early Learning Centre.As a motivated and customer focused leader, your role will involve:Working in consultation with Team Leaders and Educators regarding all aspects of…

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Firstly, what we offer you! Store discounts, and free 7-Eleven Coffee Bonus & incentive program ? 15 weeks paid parental leave2 days paid volunteer leave per year Unlimited access to LinkedIn Learning Social club, Open committee with regular events? We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work – with a lot of autonomy, and have fun along the way!  Your roleThe Field Manager is critical to ensuring excellence in store performance across the 7-Eleven network. Directly accountable for the performance of between 10 – 14 stores based across Sydney Northern Beaches region, you are an experienced retail leader who will use that experience to coach and mentor Store Leaders to execute on our customer ambition.We are looking for someone who has a passion for retailing, enjoys a fast paced…

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An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

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• Are you an employee relations practitioner with excellent investigation skills or a lawyer seeking a change of scenery? If so, we would love to talk to you about joining our dynamic, collegiate team!

• Work on a variety of challenging and interesting employee relations matters across the entire Qantas Group, including Airlines, Freight, Engineering, Cabin Crew, Ground Services, Qantas Loyalty

• Permanent, leadership role based Head Office, Jetstar (Melbourne)

As one of Australia’s largest employers, our People and Culture function works across Qantas Group business units in the delivery of our corporate and people strategy. We have an unwavering focus on building a flexible and adaptable workforce, driving leadership capability, improving productivity and creating safe workplaces.

We now have an opportunity available in the role of Case Manager (Workplace Investigations and Performance).   Reporting to the National Manager, Case Management Support, this is an employee relations specialist role providing advice, coaching and support on a full range of people management issues.  You will be responsible for delivering high-quality consistent advice, coaching and support to line managers in the areas of misconduct investigations, performance management, formal and informal disciplinary procedures, grievance handling, fitness for work and internal appeals. 

This will include the management of highly sensitive and complex cases, including those which arise under the Group Whistleblower Policy. This role will be based in Sydney, with some interstate travel required.

In addition to building superior relationships with stakeholder groups, such as legal, safety and medical, you will also be passionate about leading, coaching and mentoring a team of Senior Consultants in Case Management Support.

We're looking for an experienced employee relations specialist or employment lawyer who has a strong track record in the area of employee relations and/or case management. Naturally, you are a skilled influencer and stakeholder manager who has a passion for achieving outcomes by partnering with leaders and investing in building solid relationships.  You will genuinely enjoy working in a fast-paced environment and bring a structured, organised, analytical approach to ensure the effective delivery of high-quality outcomes.

What you’ll bring to the role:

• Tertiary qualification in Employment Law/Human Resources/related field, or equivalent experience.

• Proven experience in advising on individual people matters, including complex misconduct investigations and grievances.

• Proactive approach with the ability to provide practical and pragmatic solutions to support business needs and deliver optimal Group outcomes.

• Strong case management experience and the ability to provide advice in a consistent and timely manner.

• Excellent relationship and stakeholder management skills and ability to relate to people at all levels of the organisation along with the ability to influence and negotiate.

• Exceptional written and verbal communication skills and the ability to maintain documented audit trails, advice and investigations with a meticulous attention to detail.

• High level conceptual, analytical and problem-solving skills and the ability to apply them in the management of cases.

• Demonstrated skills using reporting to analyse trends and insights.

• Sound judgement and ability to maintain appropriate confidentiality and discretion.

• Experience in coaching, mentoring and leading others.

• Ability to effectively and efficiently manage multiple projects and tasks.

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging for everything from motor vehicles to electronic devices.

• We’ll support your wellbeing: Whether its learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

If you’re ready for a culture that will challenge and excite you, submit an application today.

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

Applications close: Thursday 4 April 2024