As Reservations manager, you will be responsible for achieving maximum revenue through the effective selling of room reservations and other ancillary revenue to our guests via the telephone, e-mail or other channels deemed appropriate by the company.

You will manage the Reservations Sales Agents team and will establish ongoing on-job training programs within the department to achieve financial and service quality targets.

Your experience and skills include:

• You are a professional and talented individual who is looking for a new challenge and wants to join a fast paced and high performing team renowned for their approach and delivery of unparalleled service.
• Natural team player who is an avid learner, adaptable and has exceptional interpersonal and communication skills.
• You have strong customer care skills as well as the ability to work under pressure, with excellent attention to detail.
• You are confident about your technical knowledge of hotel booking systems, including Opera.

You are hungry for success, and love the challenge involved in winning business. You will have a proven track record of achievement in sales, preferably in the hospitality and/or tourism industry, and will impress us with your demonstrated ability to transform strong rapport with clients into solid business. Your sales flair will be complemented by strong time-management, reporting, computer and administrative skills.

This position is responsible for developing sales initiatives and strategies to achieve sales goals and enhance productivity and profits within the Conference & Events (C&E) sectors.  They will lead the team to explore new business opportunities whilst maintaining good relationships with established clients.

The Regional Sales Manager (RSM), APJ is a pivotal member of our field sales operations within the Cognizant Workday Practice.  You will drive our growth by focusing on generating new revenue and developing strategic plans to identify, prioritise and close key opportunities within the Australian market, with a particular emphasis on Mid-Enterprise Clients.

Working alongside a talented team of professionals, you will play a crucial role in guiding Australian businesses through their journey towards HCM and Financial transformation.  The RSM will build strong partnerships with our clients, lead our understanding of their objectives and co-ordinate our positioning of proposed consulting and delivery services. 

The RSM will lead the negotiation of contracts and effectively collaborate with internal teams to drive revenue growth and ensure client satisfaction.

Key Responsibilities

• Manage deal cycles across all clients.

• Actively update pipeline to ensure management is aware of deal flow.

• Maintain a 3X pipeline of deals to quota.

• Work with company counterparts to source and execute deals.

• Engage with clients and prospects to provide services.

Duties and Tasks

• Develop and plan a sales strategy, effectively positioning the Company’s services.

• Cultivate relationships with Workday personnel and develop in-person relationships with all in-region field offices.

• Develop and maintain relationships with Workday Account Executives and Business Development Managers.

• Run complex sales cycles managing prospects and internal team members.

• Organise and drive responses to RFPs and RFIs.

• Set strategy for deal success.

• Manage multiple, concurrent deal cycles maintaining accurate and timely client, pipeline, and forecast data.

• Manage a quarterly sales quota and maintain a 3X pipeline of quota.

• Provide support for marketing activities and events.

• Work with the internal Delivery team to develop estimates for work and position us ahead of Cognizant competitors.

#LI-Remote

Why choose Cognizant:

• Entrepreneurial environment that welcomes your ideas
• Opportunity to do great work
• Outreach programs that support communities and tap into your volunteer spirit
• Learning opportunities to help current needs and advancement
• Global operations, with opportunities in North America, Europe and Asia Pacific
• An abundance of Affinity groups to meet your needs

Cognizant Core Values:

• Start with a point of view: I apply my expertise to gain trust and to lead our clients forward.
• Seek data, build knowledge: I use facts to guide my actions and decisions.
• Always strive, never settle: I act with agility and creativity, determined to stay one step ahead.
• Work as one: I deliver solutions that draw upon the full power and scale of Cognizant.
• Create conditions for everyone to thrive: I include, enable, and invest in everyone around me.
• Do the right thing, the right way: I always make the ethical choice.

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

20 hours per week:

• Monday 9.15am – 1.15pm

• Tuesday 9.15am – 1.15pm

• Wednesday 9.15am – 1.15pm

• Thursday 9.15am – 1.15pm

• Friday 9.15am – 1.15pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Charlton Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

You will be joining one of our Multi-Channel Branches!  
 

What is a Multi-Channel Branch?
 

• Between 9:30-1pm: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

• After 1pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers 

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank

Please note that rosters are predetermined. Before applying please ensure you are available to cover the following roster 

25 hours per week:

• Monday: 10.00am – 3.00pm

• Tuesday: 10.00am – 3.00pm

• Wednesday: 10.00am – 3.00pm

• Thursday: 10.00am – 3.00pm

• Friday: 10.00am – 3.00pm

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives and be there for them when they need us. 

See yourself in our team

As the Customer Banking Specialist in our Benalla Branch, you’ll:

• Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

• Support customers with enquiries, maintenance on accounts and process applications for credit products  

• Complete Financial Health Checks to assess customers’ financial needs and identify any changes  

• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

• Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

PLEASE NOTE: The successful applicant for this role, will join our relief team. In addition to supporting the Benalla Branch, you will also support the Mansfield and Euroa Branches. TRAVEL WILL BE REQUIRED FOR THIS ROLE.

We’re interested in hearing from people who have

• Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality 

• Excellent communication skills & the ability to articulate financial terms in a clear way

• The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do 

• Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 

• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us, you’ll help customers make informed financial decisions to achieve their goals.

If this role matches your experience and career goals, apply today!

At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. Beyond your team, you’ll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

As a Client Experience Associate at FNZ you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written communication related to our diverse range of products and services. At the heart of this role is the dedication to enhancing client satisfaction and maintaining a high standard of support. In this role you will work closely with our clients to resolve their queries, provide information, and guide them through their financial needs.

This is a 6 Month Fixed-Term opportunity.

If you have a keen eye for detail, excellent organizational skills, and a passion for providing the highest level of client service, we encourage you to apply.

The responsibilities will include:  

• Educating clients on products and services available on our platform and processes in an efficient manner and articulating complex issues in an effortless way.

• Responding to incoming omnichannel communication.

• Completing administrative processing to support service delivery.

• Quickly identifying client issues and delivering relevant and effective solutions, which sometimes involves escalating issues.

• Ensuring all queries and requests are actioned to a set standard of service levels while adhering to our KPI and SLA framework.

• Collaborating with different business units and thinking outside the box to achieve desired outcomes for our clients.

What are we ideally looking for in a successful candidate? 

• Minimum 2 years’ experience required.

• Strong attention to detail is essential to understand customer inquiries, seek clarification, and consistently provide complete and high-quality responses.

• Good organizational skills are needed to work under pressure, prioritise tasks, and escalate issues when necessary.

• You should possess a natural curiosity, an optimistic attitude, and adaptability to change, showcasing strong problem-solving and analytical abilities.

• Enjoy collaborating with different business units and thinking creatively to achieve positive client outcomes, while also being capable of working independently.

• Ability to meet Key Performance Indicators (KPIs) and maintain high-quality performance metrics.

• Previous experience in a fast-paced Client Service Centre or a high-service-level environment is preferred.

• Display a warm and friendly image and consistently maintain a positive demeanour when dealing with a diverse client base, including challenging personalities.

• Strong communication skills are required, both written and verbal, including telephone etiquette.

• Quickly acquire detailed knowledge of investments and procedures specific to your role.

• Prior experience within the finance industry is advantageous, and having RG146 or tertiary education is desirable.

What is in it for you?

• A hybrid 3+2 model combining working from the office and from home.

• A competitive salary and excellent benefits, including full comprehensive health insurance, Life insurance, additional annual leave days after your first 12 months, sick days, and more.

• Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest companies.

• We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China and more.

If this role appeals to you, please apply with your cover letter and CV!

*Please note we shortlist as we receive applications. We encourage early applications as we may withdraw advertising at any time. 

For more information, please reach out to us!

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. 

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. 

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.