We are seeking a motivated professional with a passion for service to join our Hotel Service Manager team.

We have a number of different manager roles available including Night Manager, Assistant Manager, Front Office Manager, Operations Manager, and Housekeeping Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Night Manager, you will:
• Provide support, leadership and guidance to the Front Office overnight team
• Coordinate the work flow of the front office night team to ensure that the front office is covered at all times, including meal breaks
• Completion of property specific night audit procedures
• Carry out floor checks, where possible
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Check guests in and out of the Property accurately and in a timely manner
• Answer all telephone calls within three rings in a professional manner according to brand standard
• Record guest comments for the information of the Head of Department
• Ensure accuracy and balancing of till and the department cash float
• Prepare and distribute daily reports
• Document all transactions and alterations to accounts
• Carry out transactions foreign currency accurately
• Collect payment of accounts and issue receipts accordingly
• Ensure all guest details are fully updated on PMS system to ensure Property information is correct
• Ensure guests who are not ALL members are briefed on features and benefits and signed up to the loyalty program
• Ensure a thorough and clear handover of information to Team Members on the following shift in order to ensure continuity of service.

As our next Assistant Manager, you will:
• Supervision, support and training of Front Office Team Members to ensure standards and procedures are observed
• Ensure that all company and department policies and procedures are understood by all Team Members
• Ensure effective communication of new or updated information regarding policies, rates or general Property information
• Conduct departmental meetings to brief Team Members on activities and discuss any issues relevant to the shift.
• Carry out all front office reception duties as required
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Ensure all revenue for the day is accounted for with daily summary being completed to balance daily activity
• Assist in the preparation of Team Member rosters, ensuring that optimum number of Team Members is achieved within budget
• Assist in the recruitment and selection of Team Members for the department, when required
• Conducts timely Performance Development Appraisals for Front Office Team Members
• Organise skills training for Front Office Team Members in conjunction with the Human Resources
• Implement strategies to increase the productivity and morale within the Department in conjunction with the Head of Department
• Ensure a thorough and clear handover of information to Supervisory Team Members on the following shift

As our next Operations Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Assists the General Manager in ensuring a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all unit owners
• Maintain a strategic business perspective
• Ensures a smooth, efficient day-to-day operation of the Property.
• Assists the General Manager in the direction of the property services and operations, liaising with all Departments as required.
• Relief coverage for the General Manager in their absence.
• Provides essential feedback to the General Manager on the status of the property operations and the departments.
• Provides ongoing guidance, leadership and support to the General Manager, Heads of Department and Front Line team.
• Lead by example in providing passionate, knowledgeable and friendly service to external and internal guests at all times.
• Deal effectively with guest complaints and feedback in an efficient and professional manner.
• Conducts regular Head of Department meetings to improve and maintain guest service standards and record minutes of these meetings.
• Recommends and implements revenue strategies to improve guest comfort and ensure innovation of service levels are maintained.
• Ensures departments are ready for peak service periods and are staffed accordingly.
• Be conversant with all tiers of the rate structure.
• Liaison with Sales & Marketing to maximise sales opportunities by effective promotion, advertising and marketing.
• Cultivation and maintenance of a positive sales culture maximising up-selling and on-selling.

As our next Front Office Manager, you will:
• Handles all guest or owner complaints immediately in a friendly manner
• Works with the General Manager to ensure a fair and equitable distribution of revenue to all unit owners
• Build and foster a strong relationship with all key stakeholders
• Maintain a strategic business perspective
• Supervise the reservation area ensuring maximum yield is achieved at all times
• Accountable to the General Manager for the productivity of the department, within the budgetary guidelines
• Recommends and implement strategies to improve guest comfort
• Prepares schedules for renovation of guest rooms, in conjunction with Housekeeping and Maintenance Managers as required
• Work closely with the Housekeeping Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
• Be aware and enforce the Privacy Act with respect to all guests

As our next Housekeeping Manager, you will:
• Plan and coordinate all work activities in the Housekeeping department ensuring all tasks are completed at or above the required standard and within specified timeframes
• Accountable to the General Manager and Operational Housekeeping Manager for the productivity of the department, within the budgetary guidelines
• Carry out regular inspections of all areas of the property in conjunction with the Maintenance Manager to ensure that all facilities are being cleaned and maintained according to Health and Safety standards
• Ensure that the department is prepared for any changes in business levels.
• Maintain the appearance and cleanliness guest rooms and Property grounds, ensuring maximum guest comfort at all times
• Work closely with the Rooms Division Manager / Front Office Manager and Maintenance Manager to ensure a changeover of rooms within specified timeframes
Liaises with outside contractors with regard to laundry and cleaning material services
• Order and control all Housekeeping inventory, including chemicals, linen and supplies
• Prepares schedules for renovation of guest rooms, in conjunction with Front Office and Maintenance Managers as required

What we are looking for:
• A vibrant, and outgoing personality in order to engage with guests and ensure they have a memorable stay
• The ability to maintain a high level of personal presentation as an ambassador for the hotel at all times
• The flexibility to work shifts including early mornings, evenings and weekends
• A person with proven leadership experience within a hotel environment
• Knowledge of Sihot PMS advantageous

Assistant & Night Manager Annual Base Salary: $70,696.25 (gross)
FOM, Operations Manager, Housekeeping Manager Annual Base Salary Range - $70,696.25 - $85,000.00 (gross) based on experience and qualifications

Are you a strong leader with previous maintenance or engineering experience within a strata/MLR operation? Join us as our next Accommodation & Hospitality Manager - Maintenance Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Maintenance Manager, you will:
• Oversee and complete all general maintenance in a timely and efficient manner
• Responsible for developing and overseeing a preventative maintenance plan for the Property, revising where necessary and conducting regular checks on all operating equipment
• Coordinates, liaises with and supervises external contractors that provide a 24 hour service, to ensure all work activities are carried out.
• Seek to implement procedures to assist in improving the efficiency of repairs and maintenance to maintain acceptable costs and high standards.
• Provide leadership and direction to maintenance Team Members to ensure maintenance requests are actioned efficiently
• Conduct general inspections of the Property, recording the condition of property, plant and equipment and fixtures and fittings
• Ensure all chargeable and non-chargeable works are reported in Apollo or similar works tracker used at Property
• Responsible for monitoring and maintaining Department expenses (including wages), ensuring the Department is operating in a way that maximises profitability and within budgetary guidelines
• Record the costs of repairs done by maintenance personnel and contractors accurately
• Plans regular maintenance and up-keep of all equipment and keeps accurate records, responsible for managing all planned maintenance projects
• Prioritises tasks according to urgency and importance
• Oversee waste management at the Property, ensuring waste is removed at acceptable intervals
• Ensure that maintenance stores are kept at the required par stock level. Order stock as required and in a timely manner, liaising with suppliers to negotiate rates
• Keep well informed regarding new trends, products and ideas that may benefit the operation. Assist in the formulation and development and implementation of new standards and services as needed
• Participate in scheduled training and development provided by Accor to improve self and department standards
• Attend Departmental and Body Corporate meetings as required
• Compile reports as required
• General public area cleaning duties, gardening duties and pool maintenance tasks as required
• Provide passionate and friendly service to external and internal guests at all times
• Assist guests with all enquiries and complaints and provide accurate information to guests about Property facilities and features
• Comply with all guest privacy and security procedures
• Be trusted to follow correct procedures for all lost property items
• Foster and encourage a culture of open communication with other Departments such as Housekeeping and Front Office to ensure requests are actioned appropriately with minimal disruption to guests
• Handle all amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards, ensuring Maintenance Team Members do the same
• Undertake special projects, as directed

What we are looking for:
• A strong leader with previous maintenance or engineering experience within a strata/MLR operation to take ownership of the maintenance department
• Strong administrative and computer skills as well as exceptional stakeholder management and negotiation skills
• A comprehensive financial understanding of managing a profitable operation, and familiarity with WHS legislation compliance would be advantageous
• Availability to carry our emergency maintenance work outside of normal working hours, in the event of a full power failure, evacuation fire system re-set and/or failure of mechanical systems

Annual Base Salary: $70,696.25 - $85,000.00 (gross) based on qualifications and experience

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

We are seeking passionate and driven individuals to take on the role of Restaurant or Café Manager.

We are hiring for multiple positions across Sydney, Melbourne, and Brisbane!

As our next Restaurant or Café Manager, you will:
• Ensure Team Members greet guests and escorts them to tables
• Schedules dining reservations
• Trains and monitors Food and Beverage Attendants and ensures service standards are met
• Ensures accurate recording and verification of Team Member time records
• Manages all Team Members in all aspects of the daily operation of the outlet, providing the necessary assistance where required
• Ensures that approved service sequences and standards are established and maintained at all times
• Ensures that all opening and closing procedures are carried out to an acceptable standard and supervises outlet
• Maintains efficient operating procedures for the outlet’s point of sale cashiering computer system, ensuring accuracy and balancing of till and the department cash float
• Maintains a high level of cleanliness and care of all equipment and materials; and ensure security of outlet
• Promptly reports any maintenance work required to the Manager and or maintenance department
• Maintains all outlet stock levels
• Conducts daily briefings
• Completes the Restaurant daily log book
• Develops training plans and conducts on and off the job training sessions for all outlet Team Members
• Attends all scheduled food and beverage and other relevant meetings when required
• Monitors outlets manpower, payroll budget, control costs and maximise profitability
• Take extreme care with personal grooming in order to maintain a consistently high level of professional appearance and monitors service personnel’s appearance and grooming
• Punctual, efficient, and courteous at all times with guests and fellow Team Members alike
• Is aware of own work schedule and always provides adequate notice when circumstance prevent one from adhering to that schedule
• Handles all guest complaints immediately, courteously and satisfactorily
• Ensures all guests are greeted & escorted to their allocated tables when possible
• Assists with conducting performance appraisals of subordinates as instructed
• Other duties as may be prescribed from time to time due to operational needs

What we are looking for:
• A strong communicator with well-developed stakeholder management
• The ability to balance multiple priorities and act with a sense of urgency, whilst remaining calm under pressure
• The possession of a valid RSA
• 5-star hotel background as a Supervisor/Manager in a food service field
• Someone who is exceptionally organised, with the ability to prioritise in order to meet allocated timelines and budgets
• The ability to remain calm when under pressure
• The ability to work a flexible roster including mornings, evenings, weekends and public holidays

Annual Base Salary: $70,696.25 (gross)

Why work for Accor?

With over 400 hotels in Australia and New Zealand, and over 5000 globally, Accor offers limitless opportunities to grow your career within a supportive network of likeminded professionals.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun.
Take advantage of special team member rates from as little as $60 per night and experience our properties as a guest.

Apply now to begin your journey!

WOW Recruitment are seeking a Customer Service Specialist for our Medical Logistics based client in Macquarie Park. Our client is an industry leader, who have built a fanastic reputation by partnering with medical device companies, hospitals, clinics and other allied healthcare providers to fulfill operating needs in a simple and user-friendly way. This role is an onsite position with the working hours on a rotating roster once fully trained. (day shifts and afternoon shifts available) $65k SuperMacquarie Park Onsite positionBonus structure in place for achieving KPISImmediate startFree gym membershipFantastic career progression opportunities You will be:Answering upto 30 calls each day Booking and amending orders and communicating changes with involved partiesEnsuring accurate and timely data entry into the operating systemResponding to customer queries Maintaining relationships with carriers and customersProviding general administration and operational supportContributing to the improvement of policies and proceduresSkills required:Permanent Resident of AustraliaMinimum 2 years’ experience in a customer service/call centre roleMedical receptionist / call centre operator experience is higly advantageous Logistics experience preferred…

Click here to view more detail / apply for Customer Service Specialist

WOW Recruitment is looking for an experienced Customer Support Specialist for our client in Macquarie Park, specialising in Internet of Things (IoT) solutions and mobile communications. They collaborate with leading smart-living brands worldwide and top local Telco service providers to offer the best solutions to the market. You will be part of a talented team with an entrepreneurial mindset that challenges the status quo and works with valued partners across the globe.  $75k SuperOn-site location based in Macquarie ParkPrevious experience in Telco is preferred The Role: Manage tickets, escalations, and complex enquiries from customers.Develop and maintain high-quality training materials, process documents, knowledge based articles and troubleshooting guides.Assist in day-to-day operations of the customer service team ensuring agreed KPIs and standards are met.Build an inspiring and motivated team empowered to deliver exceptional customer outcomes on every interaction.Identify opportunities to improve the customer experience solutions/provide feedback.Liaise with offshore team based in the Philippines. About you: Telco or IT experience is highly regarded.L2 experience is…

Click here to view more detail / apply for Customer Service Specialist

Do you have a knack for Customer Service? Are you always getting complimented on your lovely phone manner? If your strengths include your positive personality and your can - do attitude, then you are exactly the person this role is waiting for! Just around the corner is an expanding business where you can settle down and soar at the same time. You will work with a team of people that pride themselves on the respectful and inclusive culture they have onsite as well as their high standards for safety. The industry of Hire equipment is bustling, and our client is looking for more Customer Service / Hire Controllers to join their friendly team in St Mary's. The team is energetic and growing. The hours are from 7am - 5pm, Monday to Friday. You will spend your days in the office, delivering high level customer service, taking calls, making bookings, allocating transport and processing invoices and…

Click here to view more detail / apply for Senior Customer Service Officer

Do you love a sleep in before jumping into your day? Join our Customer Care team on our late shift!Our Customer Care Specialists are key to us being Australia’s most recommended bank, and we’re on the lookout for locals who care about customers as much as we do to come "Do Your Thing" with our ING family.Here’s what our recent new starters have to say about us…“It was a great opportunity to help people in the community, in a role that matters.”“Working at ING has been a great change of pace and has great incentives such as working from home.” “OMG!! My journey has been amazing. It’s been very inclusive, friendly and fun!”If you’re as excited as we are, then keep reading!We will have multiple roles available for a 20th of May start date at our swanky Customer Care HQ in Wyong. You’ll be joining a fun and fast paced environment where there is opportunity to grow within your role.…

Click here to view more detail / apply for Customer Care Specialist

Firstly, what we offer you! Store discounts, and free 7-Eleven Coffee Bonus & incentive program ? 15 weeks paid parental leave2 days paid volunteer leave per year Unlimited access to LinkedIn Learning Social club, Open committee with regular events? We are human centred organisation and our people are at the core of everything we do. This is a true place to learn and grow whilst developing your career. Through our agile structure, we enable our employees to drive their own work – with a lot of autonomy, and have fun along the way!  Your roleThe Field Manager is critical to ensuring excellence in store performance across the 7-Eleven network. Directly accountable for the performance of between 10 – 14 stores based across Sydney Northern Beaches region, you are an experienced retail leader who will use that experience to coach and mentor Store Leaders to execute on our customer ambition.We are looking for someone who has a passion for retailing, enjoys a fast paced…

Click here to view more detail / apply for Field Manager

An excellent opportunity exists for a suitably qualified and highly motivated individual to join the Rex Sydney Airport Team in the role of a Full Time Customer Service Coordinator. Reporting:This position reports to the Sydney Airport Manager. Position responsibilities: Work closely with internal and external stakeholders by developing relationships with agencies and internal departments to ensure customer service goals and objectives are met  Monitor and coordinate airport terminal and concourse areas for conditions that compromise safety, security, and efficiency and report issues to the appropriate personnel Supervise the execution of the timeline and regulatory compliance at departure gates Investigate and report delays and irregular flight activity and proposes solutions where required  Monitor and coordinate day of operations staffing levels, positions and duty assignment, time and attendance and staff coverage to best fit the operations needs  Work closely with rostering and management and provide feedback where necessary  Develop CSOs through effective performance management and ongoing feedback…

Click here to view more detail / apply for Customer Service Coordinator

Are you passionate about transforming data into actionable insights? Do you thrive in a dynamic environment where your strategic thinking and analytical skills can drive impactful decision-making? If so, we have the perfect opportunity for you!

Position: Insights Manager 

Reports to: Product Director

Business Unit: AUNZ analyst team  

Location: Sydney

The Company

Operating across 49 global markets and with offices on 4 continents, RFI Global is the leading data-driven insights provider and thought leader to the financial services industry.

Over 16 years RFI has maintained its fast growth start up mentality and provides a completely dynamic environment where creative and innovative thinkers can thrive.

We are looking for experienced Insights Manager with an entrepreneurial mindset to be part of this growth. You will be joining a highly diverse business which boasts over 30 nationalities as part of its core team. We are offering an exciting opportunity to be part of an expanding team, with an attractive and highly competitive benefits structure and fantastic career opportunities.      

The Role

This is an exciting senior role within our Product team, focused on serving our financial services clients in Australia and New Zealand. You will be integral in driving the team forward, being focused on exceeding client expectations in all forms of delivery, identifying and implementing research and operational best practice and mentoring more junior members of the team.

Key Responsibilities

• Presenting to clients ensuring presentations exceed expectations with regards to actionability, accuracy and timeliness
• Maintaining a deep understanding of clients’ strategic priorities and demonstrating this understanding in your dealings with clients
• Reviewing and providing feedback on the work of more junior members of the team, ensuring feedback is understood and acted upon, ensuring continual advancement in the quality of team output
• Executing on product or process initiatives that aim to enhance client experience, maximise efficiency and margin
• Identifying and executing upon opportunities to advance our product coverage in response to client needs and market dynamics
• Working closely with Senior Resourcing Manager to ensure resources are utilised effectively and forward planning is undertaken
• Working closely with Sales and Client Success teams in the acquisition of new clients and servicing of existing ones
• Identifying and implementing innovative research approaches and methodologies
• Cascading subject matter expertise through the analyst team and broader business
• Leading training sessions and implementing ongoing internal training programs and knowledge sharing
• Coaching and development of team members ensuring they are engaged and fulfilled in their careers at RFI.

• Experience in a research agency environment or research role.
• Experience working with banks / financial services providers.
• An ability to focus on client service above all else.
• Experience of using data and research to deliver actionable insights.
• Experience managing primary research from the design stage through delivery.
• Experience managing of external panel suppliers.
• Experience presenting research and insights to clients at a senior management level.
• A desire to work on your own in a fast-moving environment, with an entrepreneurial focus.
• The ability to lead, engage and drive a high performing team.
• The ability to work and communicate effectively.
• Experience of using data/research software such as SPSS and Q.
• Excellent leadership and organisational skills.

• Competitive salary
• Discretionary Bonus
• Opportunity to work with a global team in a fast paced, fast growth business
• Hybrid working
• 25 Days Holiday
• 2 Days Charity Leave
• Birthday Leave
• Social Events

• An exciting opportunity to get involved in the new terminal projects at Perth Airport
• Challenge yourself to negotiate and execute commercial agreements for the Group Property team
• 2 Year Fixed Term Contract based in Perth

Today, we’re busy planning for tomorrow. We look to the future to guide the way we innovate, helping us stay relevant and responsive in an unpredictable industry. We’ve always been pioneers, and we’re proud to see that spirit in our people. Our resilience has helped us through good and tough times, and it still drives us to keep pushing the challenging expectations today.

Qantas Group Property manage a portfolio of over 2 million SQM across approximately 100 locations. The Property Development team plays a key role by providing comprehensive property project management services within the Qantas Group. The team works closely with a broad range of stakeholders and end users to deliver property solutions supporting all facets of the business to meet constantly evolving operational requirements and to assist the organisation in providing a premium Customer experience.

The Property Development Contracts Manager will manage capital works contracts to ensure Qantas' contractual and compliance risks are mitigated and commercial position is optimised. You will provide contract management/administration of suppliers’ performance, contractual and HSE compliance and compile periodical performance reports. You will manage the commercial relationships between Property Development Managers and suppliers, including the relationship with Qantas’ Central Procurement team.

This role will provide assistance to expedite procurement of minor capital works goods & services, to develop a workplace culture of continuous improvement in the areas of contract management and sourcing of goods and services in this field. You will also provide property advice in the interpretation of contract terms and the enforcement of the terms of the contract and issuing notices of direction and support Qantas procurement and Legal processes and procedures throughout the life cycle of the project.

You’ll have –

• 5+ years experience of buildings and infrastructure construction contracting and procurement experience, preferably in the aviation and/or industrial sectors
• Tertiary qualifications in Business Management and/or a property-related field together with experience in the application of Construction Contract Law and construction-related experience is ideal
• Strong communication and interpersonal skills as well as established influencing and business partnering skills
• Strong relationship skills are necessary to build confidence with Property Development, Regional Property and Compliance Managers in order to understand their needs and gain support for value-added commercial propositions
• The ability to make critical decisions and influence cross functional teams is imperative, so too is the ability to deal with ambiguity and have the initiative to provide strong value proposition
• Challenge existing thinking and maintain stakeholder relationships
• Ability to acquire and use business process knowledge
• High Level (executive) relationship management
• Initiative and ability to work independently
• Highly developed communication, negotiation and Influencing skills
• Leading and running commercial negotiations
• Property industry knowledge
• Define and implement ideal commercial strategy and the ability to acquire and use market knowledge
• Detailed knowledge of standard form construction and maintenance contracts
• The ability to understand the key drivers affecting Qantas and create business value through services and leveraging experienced knowledge, leading practices and professional service
• Commercial risk identification and assessments
• Administer contract commercial terms for Group Procurement and Legal business units in relation to construction contracts
• Dispute resolution and enforcement of commercial contract terms

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless. 

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

If you’re ready for a culture that will challenge and excite you, submit an application today.  

Applications close: 9th April 2024

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Point Force Group Pty Ltd are one of the east coast’s fastest growing labour hire companies. With our new Sydney Office based in Randwick along with our Head Office in Cheltenham, we provide labour hire services to a broad range of clients all over Sydney & Melbourne.

We are now looking for a Human Resources Manager to join the team and work from our Sydney location.
We are looking for a hard-working, confident, positive personality who will add to our great culture. Previous experience as a HR Manager is essential and experience working within the construction industry is strongly preferred.

Role Responsibilities Include:
- Management of employees including monitoring costs and productivity levels
- Recruiting, inducting and training staff and managing associated systems
- Creating, developing and enforcing company policies and practices
- Developing and implementing performance management systems to plan, appraise and improve individual and team performance
- Develop WHS/OHS programs ensuring compliance with related requirements.

About you:
- Bachelors Degree in HR or related field
- Experience in the Construction Industry or closely related field
- 3 + years experience in HR/Recruitment
- Understanding/experience with health and safety awareness / OHS

Be part of the team transforming global travel experiences! Luxury Escapes is one of the world’s fastest-growing travel websites, with over 6 million members. We are growing rapidly & seeking an Engineering Manager to lead our Loyalty team. Our Loyalty Product aims to take our customer relationships to the next level by creating an unparalleled travel loyalty program that truly resonates with our audience. We're in the early days of loyalty - still figuring out what our loyalty system should look like, and what the product requirements are. It's a great opportunity to be involved in and lead a new initiative from the get-go. Working at Luxury Escapes Our mission is to delight our customers with incredible deals for the world's best holidays. We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring outstanding travel experiences to our customer community. Our Sydney office is on Kent Street - a short walk from Wynyard station…

Click here to view more detail / apply for Engineering Manager - Loyalty

 We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.?Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future. We have an exciting opportunity to join Investa as our new Building Technology Manager.  This dynamic role is responsible for supporting the implementation of Investa’s Buildings Technology Strategy with the aim of optimising the security, operation, experience and data management within Investa assets, to maximise asset value, enhance our service offering and maintain a market leadership position. This role will accelerate Investa’s strategy and leadership in digital innovation for both new and existing commercial office buildings…

Click here to view more detail / apply for Building Technology Manager

 We’ve made it our business to understand how people want to work today, tomorrow and beyond and as you’d expect, we practise what we preach in our own workplace as well.?Investa is one of Australia's largest and most well-known commercial real estate companies, committed to helping workplaces to thrive.  We manage and develop office buildings in Australia's major business districts. Buildings designed for the way people work today - and the way we want to work in the future. We are an award-winning commercial property group, founded on mutual belief, continuous improvement, innovation, and ethical practices. We are currently seeking an Assistant Property Manager to join our Sydney CBD team. In this role you will provide exceptional administrative support to the General Manager and Property Manager by implementing and adhering to business practices/processes/systems.You will implement customer centric portfolio property services in accordance with the management agreement in order to maximise the financial/operational performance of the portfolio…

Click here to view more detail / apply for Assistant Property Manager

If you are looking to work for a dynamic yet collegial boutique strategy consulting firm, focused on Interesting strategic work in small teams with high partner engagement, this role could be for you.

This fast-paced strategy advisory firm executes high-level strategic work for Board, CEO and C-suite clients and they are looking to grow by hiring Managers and Senior Managers in Sydney to work on Strategy, Operations and VC/ Investment projects.

They are searching for individuals with the skills, knowledge, and passion to become a representative of the company with their clients. The successful candidate will be able to demonstrate an understanding of the client's context and objectives, develop strong relationships with senior stakeholders, and strategise on how the company and its clients can grow and thrive. They will lead key client engagements with small teams under them.

They are focused on projects mainly across Sydney and Melbourne so minimal travel will be required and they are focused on flexibility for their people.

Key Responsibilities:
• Establish a strong relationship with clients and senior stakeholders.
• Capture objectives, concerns and priority areas for customers while bringing the best of the company's services to them.
• Demonstrate value and expertise through industry knowledge and/or domain knowledge.
• Use your creativity and intuitive skills in order to craft a tailored solution that meets the clients’ objectives while also creating an opportunity for further collaboration between our teams.
• Deliver excellence on all client projects, delighting them at every opportunity.

Key Qualifications:

• Minimum 2/3 years' experience in a brand name, top strategy consulting firm married with industry experience or Manager level consulting experience.
• Strong learning mindset and drive for continuous self-improvement
• Exceptional communication and negotiation skills, personal adaptability, with high empathy and curiosity.
• Well-rounded strategy consulting tool kit.
• Maintain a thorough understanding of portfolio and solutions and how to best differentiate these values to our clients.
• A positive, can do and collaborative approach.
• Collaborator who fosters trusted advisor relationships with clients and internal stakeholders.
• An articulate leader who motivates internal teams to outcomes, embracing mentoring and developing others.
• Application of a data-driven approach to include research, business intelligence, and designing compelling strategies.

This role will collaborate closely with partners who bring a wealth of experience from prestigious firms like McKinsey and other brand name boutique strategy houses. If this excites you, then this role is for you!

PERSOLKELLY are in partnership with our client based in Prestons who are a markert leader of lubricants. They are renowned for their innovative products and commitment to excellence. They have a strong focus on quality, sustainability, and customer satisfaction, and have established themselves as a trusted name in the market
Due to expansion and growth, the team are now looking for a Sales and Operations Manager who is proactive and ready for the next step in their managment career! This role will see the Sales Operations Manager - (Automotive and OEM) hold a key leadership position responsible for driving and ensuring outstanding customer service excellence for the their brand within the Automotive and OEM divisions across Australia and New Zealand.
About the role:
This role plays a vital role in establishing our brand as the preferred partner for valued customers, delivering unmatched customer experiences and service. The Sales Operations Manager will lead a team of customer service officers, cultivating a customer-centric culture, and leveraging advanced technology and process enhancements to optimise business operations and drive organisational profitability.
Your responsibilities include but aren't limited to:

Developing and implementing strategic sales plans to expand market share and achieve sales targets.
Leading a high-performing sales team, providing guidance, training, and support to drive performance.
Collaborating with the production and logistics teams to optimize supply chain operations and ensure timely delivery of products.
Building and maintaining strong relationships with key clients, distributors, and industry stakeholders.
Analyzing market trends, competitor activities, and customer feedback to identify opportunities for business growth and product improvement.

Essential Requirements:

An analytical mind with attention to detail, with particular focus on qualitative data when reviewing performance.
A strong, clear communicator with people at all levels and backgrounds.
Computer literacies (SAP experience preferred) high level of typing skills preferred
Ability to present and discuss information clearly and to different audiences.
Effective interpersonal skills.
Strong team working and networking skills.
The ability to use your own initiative, balance priorities and work collaboratively to drive high performance both personally - and within the team
Effective verbal and written communications skills.
Ability to act on own initiative and as a member of a team.
Ablity to maintain confidentiality and political sensitivity.
Personal resilience and the ability to work independently with minimal supervision.
Understanding of current issues and best practice relating to customer service
Familiar with customer complaints/feedback and how this can be used to improve performance.


HOW TO APPLY
Click "APPLY NOW" to register for this role. Please note that due to the high volume of applicants, only shortlisted candidates will be contacted. If you would like a confidential chat please reach out to Kylie Williamson - 0400 854 228



Who are we
At PERSOLKELLY, our passion is - and always has been - putting you first.
We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.
We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.
We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.
So it's over to you. If you would like to join our team, please APPLY now.
To learn more about working with PERSOLKELLY, we encourage you to visit our website.
Follow our LinkedIn page at linkedin.com/company/persolkelly for the latest updates and insights. Please click here to apply.

About Amplify

We're a global creative agency specialising in experience + culture.

We create big ideas, campaigns, activations and experiences designed to be amplified across every touchpoint.
We join the dots between people, brands and culture.


Production + Project Management at Amplify

We’re a small and hugely talented team with a passion for creative and executional excellence, and an enviable client base to manage.

Within the production team, as a client facing Producer / Senior Producer, your remit will cover classic production management and planning, alongside account handling and client management. You’ll play a key role in ensuring the agency’s creative and production output is executed to the highest possible standard.

Your responsibility will cover the day-to-day development; preparation and management of campaigns and one off events and experiences, ensuring the agreed scope of work is delivered on brief, on time and within budget. You’ll liaise with internal teams, suppliers and clients alike, ensuring all relevant stakeholders are kept abreast of the project status, key developments and requirements through every stage, from concept ideation through to final execution.

Within the team we have five levels of seniority, beginning at production coordinator, before advancing to associate producer, producer, senior producer and executive producer. Working as part of a cross departmental team you will be assigned to multiple projects dependent on scale and your personal level, and will be expected to manage others where appropriate.


The Role:

Planning and Development

Feeding into pitches and briefs, scoping and exploring potential outputs
Evaluating and exploring an idea / sense checking the feasibility to execute
Liaising with the creative department to develop ideas and bring them to life in reality
Sourcing and briefing relevant suppliers to sense check production feasibility and collate quotes
Building budget estimates with the wider team to achieve set targets and profit margins
Building timelines / workback plans
Presenting ideas and solutions to client alongside cross departmental team members


Project Management

Work on agreed number of projects dependent on scale at any one time
Set up projects with kick off meetings with defined team to evaluate next steps
Brief and collaborate with creative teams and external suppliers as required
Develop the final scope of work with Business Directors / set final budgets
Manage budget through to project completion, maintaining/exceeding set financial targets, adhering to company policy and practice
Accurately record time spent on individual projects and submit within timesheet system
Be proactive in actively managing up and down (where relevant) to ensure all requirements are delivered to time and within budget
Brief finance and legal team on requirements / cash flow / payment plans
Update and manage project timelines / workback plans for internal and external use
Manage tender process / negotiate contracts / SLA with approved suppliers
Maintain ongoing client communications including (but not limited to) status/contact reports, production plans, visuals and budget updates
Create and maintain required key project tools such as print or content matrices, production schedule, rehearsal schedule, run of show etc
Manage production process from concept through to delivery, across all areas including (but not limited to) technical, set build, print, styling, logistics, content and staffing etc
Develop event flow
Management of travel and accommodation requirements for team members and clients (as required)
Manage all Health and Safety / Insurance / Security / Permits and Licence requirements relevant to agreed production and SOW


Project Wrap

Reconcile project budgets, ensuring margins and set targets have been achieved
Ensure both internal teams and clients have been provided with all requested assets, such as film, photography, testimonials etc
Clean up document filing system and maintain any client specific legal requirements / data compliance
Develop, write, feed into and attend internal and external project debriefs
Evaluate junior support post project as part of the always on Amplify appraisal process


Key expectations:

Nailing the basics – organised, prepared, attention to detail, managing workload
Optimising the production – open minded, consistently exploring and courting production partners and solutions
Communication - impeccable written and verbal communications skills, delivered in a timely manner and with empathy
Commerciality – be adept at building and managing budgets, protecting and building margins and keeping time scoping on track

How we will support you

We know Amplify is only ever as good as the talented people that choose to call it ‘home’. We are committed to providing the support needed for people to do their best work and have fun doing it.

These are some of the things we have in place for our employees:
Hybrid working split between working from home Mondays and Fridays and from the office on Tuesdays, Wednesdays and Thursdays.
22 days paid holiday plus after two years you’ll get an additional day for each year you’ve worked here
A day for a day lieu should you be asked to work weekends and / or public holidays
Regular team and agency socials, and annual winter and Christmas parties

You must have the right to work in Australia and have the appropriate visa as required.

If you think this role is for you, please send your CV / resume, to: [email protected]

Please note only successful candidates will be contacted.

The Company Innovative, progressive company focused on automation and AI. Leading the pack in technology and innovative thinking this young dynamic team will provide a stable, secure work environment that will also challenge and stretch your experience. The Role This is a start to finish role where you will be managing all operational tasks for your allocated clients, which is predominately ocean freight imports. You will have full responsibility of the shipment from PO right through to delivery to clients premises or 3PL warehouse. You will be the main liaison for customers and deliver consistently outstanding service both internally and externally. If you enjoy having full control of the shipments and servicing your customer requirements, this role is for you! Responsibilities Facilitation of Import & Export shipments Liaising with shipping lines, co-loaders, airlines and transport carriers Providing clients with exceptional customer service Import/Export Document Processing and Creation Essential Skills Solid experience in freight forwarding operations…

Click here to view more detail / apply for Customer Operations Coordinator

Come work at yd. Australia., a leading menswear brand in the retail industry. We are your go-to brand when it comes to keeping up with the latest trends. We deliver affordable, sharp fashion to the style-conscious guy and will give you the confidence to go from desk to dancefloor.     Our philosophy is pretty simple: we believe every night should end with a good story.      We are looking for our next leader who is ready to further their career within a retailer that's passionate about developing and growing their team and styling their customers.    As a yd. Assistant store manager you will: Provide an exceptional customer experience to each and every customer. Lead by example at all times and inspire the team around you. Coach & develop your team consistently to be able to achieve our brand goals. Be honest and candid at all times. Be driven and confident working with KPIS and individual targets.…

Click here to view more detail / apply for yd. Assistant Store Manager – Birkenhead Point, NSW

• Challenge yourself to work on the Qantas Group’s Australian and global superannuation portfolio and remuneration projects

• Take an opportunity to work in the Corporate Remuneration team within the Office of the CEO

• Full time permanent position based at our Mascot Campus

At Qantas, we represent Australia to the world. Our diverse country is known for our spirit, mateship and can-do attitude. We commit to respecting and trusting the people we work with. This creates an open and transparent workplace, where honest conversations allow us to appreciate differences and deliver our common goals.

The Manager, Superannuation and Corporate Remuneration is responsible for executing the Qantas Group’s superannuation strategy in Australia and globally. The role provides advice and recommendations to internal stakeholders and Senior Management on matters such as: government policy changes, legal and regulatory requirements, industry developments and manages the superannuation governance framework. The role works with superannuation funds (e.g. Qantas Super) and a diverse group of internal and external stakeholders (e.g. Industrial Relations, People, Legal, external legal, actuarial and consulting advisors).

The successful candidate will: own Qantas’s superannuation governance framework, assist in the management of key relationships, resolve superannuation matters and be responsible for delivering projects in the remuneration portfolio, contributing to the broader Corporate Remuneration team.

You’ll have –

• 7+ years’ experience in a policy, legal or strategy role

• Tertiary qualifications in Business, Law, Public Policy, Economics or a related field

• Excellent written and communication skills with the ability to understand and solve complex analytical problems

• Highly developed skills in senior stakeholder management and project management

• Ability to own and lead issue resolution and monitor compliance and governance

• An understanding of / experience in superannuation highly desirable but not essential

Why Qantas?

If you’re successful in your application, you’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time.

You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays

• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment

• We’ll support your wellbeing: Whether its salary packaging for motor vehicles or electronic devices, our interactive wellbeing app or your very own tailored nutrition plan.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply.

Be part of something special and play your part in the Qantas story – get in touch today.

Applications close: Sunday 7 April 2024

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.

What will you be doing? You’ll be working as part of a friendly and high performing, supportive team whilst interacting directly with our customers. With the ability to earn commission on every sale, you will be able to help our customers and at the same time earn what you want on our uncapped commission model by ensuring individual sales targets are met. In this role you will be staying up to date on all of the latest & greatest devices through our world class learning platform, taking a genuine interest in our customers wants & needs, reviewing customer accounts to ensure they are receiving the best value across our suite of products & services as well as providing support on existing accounts with servicing/billing enquiries & educating customers on our self-service platform.Want to challenge yourself and take ownership of your career and be part of a business that will bring out the best of your…

Click here to view more detail / apply for Customer Solutions Advisor - Full time - Burwood

Customer Assistant | Dan Murphy’s | Share your passion Looking for an adventure? You’ll fit right in at Dan’s! As one of our spirited Customer Assistants, you’ll leave your mark on our customers, team and local community. With over 270 stores and 6500 team members, we’re on a mission to share our passion for drinks and great times, just like our founder Daniel Francis Murphy did. The ROLE: Leave your mark on our customers by providing memorable in store experiences which are centred around product discovery. Increase your daily step count while stocking our shelves with the products that Dan’s is famous for. Discover ways that you can bring our products to life through storytelling. Adhere to responsible service of alcohol guidelines. Importantly, be your authentic self.  Diversity is what makes our culture here at Dan’s. The YOU: YOU are passionate about people and creating memorable customer experiences. YOU have the ability to work autonomously…

Click here to view more detail / apply for Customer Assistant - Dan Murphy-s Narellan (969263)

Site Manager - Retail Fitout
Sydney
Up to $130,000 per year (negotiable based on experience)

Additional Benefits:


Night Shift Loading: Enjoy a 25% loading for night shifts.
Living Away Allowance: Receive a $100 allowance for living away from home during projects.
Car Allowance: Get a $7,500 car allowance to support your mobility.

Opportunity at a leading retail fitout company specialising in creating retail spaces. Work with renowned brands and deliver high-quality fitouts that enhance customer experiences. Great time to join during a pivotal growth period with exceptional growth opportunity.
Role Overview: We are seeking an experienced and motivated Site Manager to oversee our retail fitout projects. As a Site Manager, you will play a crucial role in ensuring the successful execution of projects from start to finish. You'll collaborate with project teams, subcontractors, and clients to deliver outstanding results.

Responsibilities:


Site Supervision: Overseeing construction activities, ensuring compliance with safety regulations, quality standards, and project timelines.
Stakeholder Communication: Maintain effective communication with clients, subcontractors, and internal teams.
Problem-Solving: Address any on-site challenges promptly and proactively.
Quality Assurance: Ensure workmanship meets industry standards and client expectations.
Budget Control: Monitor project costs and track expenses.
Team Leadership: Lead and motivate site teams, including subcontractors and labourers.


Requirements:


Experience: Site Manager in retail fitout or commercial construction.
Qualifications: Relevant qualifications in construction management or a related field.
Technical Skills: Proficient in project management software, safety protocols, and quality control.
Leadership: Strong leadership and communication skills.
Problem-Solving: Ability to handle unexpected challenges and adapt to changing circumstances.
Attention to Detail: Ensure precision and accuracy in project execution.
Client-Focused: Committed to delivering exceptional results for our clients.


Benefits:


Competitive salary package
Career growth opportunities
Collaborative and supportive work environment
Exciting retail fitout projects


How to Apply: If you're passionate about retail fitouts and have the skills to lead successful projects, we'd love to hear from you! Please submit your resume and a cover letter detailing your relevant experience to [email protected] or call on +61 2 9048 8998.
Please click here to apply.

The Service Manager, role is to deliver service excellence for our CPaaS customers through the demonstration of expert relationship management (internal and external) and operational knowledge throughout the service lifecycle. You will be responsible for adhering to the Service Management framework, owning the responsibility for the operations and effective implementation of the Service Management processes and procedures to include escalation, incident resolution, communication and documentation.

The Service Manager, will perform a pivotal role in differentiating the customer experience from competitor offerings in the market by working with customers to align business and systems processes with the aim of achieving optimal efficiencies across the board with a strong focus on our key and strategic customers.

What you’ll do as a Service Manager:

• Building and maintaining solid customer relationships, understanding their needs and providing personalised service solutions
• Developing and implementing service strategies to enhance customer experience and meet service objectives
• Monitoring service metrics and analysing customer feedback to identify areas for improvement and implement corrective actions
• Point of escalation for complex customer issues, demonstrating good problem-solving skills and resolving conflicts in a professional and effective manner.
• Fostering a customer-centric culture within the service team, emphasising empathy, professionalism and effective problem-solving