Company Overview:

Our Client is a leading name in the cryptocurrency exchange sector, is committed to delivering superior customer experiences through innovative technology and unparalleled support. As they continue to grow, we are looking for a dedicated Customer Support Manager who understands the dynamic nature of the digital finance.

Role Overview:

The Customer Support Manager will play a crucial role in shaping the customer support department, acting as the first point of contact for customers and representing the company's values and commitment to service excellence. This position demands a professional with a deep understanding of the cryptocurrency industry, compliance protocols, and outstanding managerial and customer relationship skills.

Key Responsibilities:

• Oversee the customer support team, providing leadership and guidance to ensure high-quality service delivery across all communication channels (live chat, phone, email).
• Recruit, train, and manage a small team, fostering a culture of excellence and continuous improvement.
• Serve as the primary liaison between the company and its clients, ensuring a smooth onboarding process and efficient resolution of inquiries and issues.
• Drive the closure of client queries and transactions, ensuring satisfaction and loyalty.
• Demonstrate excellent multitasking abilities, managing multiple communication platforms and tasks simultaneously.
• Uphold and enhance compliance protocol knowledge within the team.
• Engage in occasional in-person meetings, maintaining a presentable and professional demeanor at all times.

• Proven experience in the cryptocurrency, blockchain, or fintech industries, with a strong grasp of industry-specific onboarding processes and flow.
• Exceptional leadership skills, with experience managing a team of at least 3 individuals.
• Demonstrated excellence in customer service and relationship management.
• Outstanding communication skills, both verbal and written, with the ability to multitask effectively.

• Must be highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

• Competitive salary and benefits package.

• Opportunity to work in a dynamic, fast-growing industry.
• Professional development and career growth opportunities.
• Flexible work arrangement with a blend of in-office and remote work.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Our Growth team is at the interface of partnership management, product innovation, and strategic growth, dedicated to delivering an exceptional experience for both partners and customers. As a pivotal element of our team, the Growth Ops Manager will manage multifaceted challenges, orchestrate strategies with diverse stakeholders, and execute plans that fortify and expand our partner relationships for sustained success. This role demands a high-calibre professional with the agility to navigate complex scenarios and drive impactful projects with precision and vision.

Initially responsible for overseeing a key large partner or a portfolio of medium-sized partners, this position offers significant growth potential, with ample scope to shape the trajectory of their career and the evolution of the role.

About Open

Say hello to insurance that works wonders. At Open, we’re on a mission to provide the best insurance experiences, at the best price, for the world. Insurance is one of the world’s least digitally mature industries - for years it’s remained confusing, paper-based and heavily intermediated. We launched in 2016 to build a global, AI-powered platform that digitises the entire insurance process, making it transparent, less costly and more reliable.

Our promise to customers is powerful car, home and travel insurance. Many know us through our consumer brand, Huddle, we also deliver insurance through white label partnerships that are digital end-to-end, from quote to claim, with experiences that can be embedded by partners in minutes. By winning major partnerships with category leaders such as Bupa, Telstra, Polestar and ahm, we’ve proven this model in Australia and New Zealand.

But the best is yet to come – we plan on doubling growth again while expanding to theUK. We also believe in using business as a force for good – Open is Australasia’s only certified B Corp insurance company and as a partner of 1% for the Planet, we donate at least 1% of our revenue every year to charity.

Open is backed by leading investors, including AirTree Ventures, Movac, LocalGlobe UK and Hollard Insurance and we’ve raised over $53m to date. Since 2018, we’ve achieved a 628% growth rate and have won awards from FinTech Australia, the Global InsurTech100, Mozo.com.au, Pause Fest, SmartCompany’s Smart50 (5th) and the AFR Fast 100,who recognised us as Australia’s 7th fastest growing company in 2022.

Our team thrive on solving problems to revolutionise insurance and have a ‘no excuses’ attitude when it comes to putting our customers first. We have a high performing team and an open and enabling culture that attracts the best creative and critical thinkers.Join us and let’s build the future of insurance together.

About the role

As the Growth Ops Manager at Open, you will play a critical role in the evolution and success of our Partner Success team. Your primary responsibility will be to seamlessly blend partnership management, product strategy, and growth initiatives to deliver an unparalleled experience to our partners and their customers.

You will report directly to the GM of Growth and interact with executives across the business regularly, playing a crucial role in advancing our operational success and strategic objectives.

Our team is split across both Melbourne and Sydney so are open to the right candidate in either city.

What you'll be doing:

• Navigate and lead sophisticated, high-impact projects to elevate our partnerships and enhance customer journeys.
• Work hand-in-hand with our tech teams, ensuring our product innovations meet partner demands and keep us ahead in the insurance technology market.
• Develop and implement strategic plans that cultivate deep, enduring relationships with our partners.
• Monitor and report on performance metrics to measure the success of our projects, campaigns, promos and other activities to adapt our strategies accordingly.
• Embrace agility and forward-thinking, strengthening ties that align with our mission to transform the insurance industry and enable our partners.
• Oversee and steer the development of a diverse partner portfolio, setting the direction for mutual growth.

This position promises a platform for significant impact, starting with responsibility for a major partner or multiple mid-sized partners, and offers a pathway to leadership roles as part of Open's ambitious growth plans.

• Strategic Agility: Tackle and unravel complex challenges with a strategic mindset and actionable insights.

• Communicative Clarity: Distil and deliver concise insights, engaging stakeholders with precision and purpose.
• Integrity: Uphold transparency, challenge constructively, and embrace accountability.
• Driven: Fuel progress autonomously and strive for excellent outcomes.
• Composure: Navigate high-stakes environments with poise, maintaining effectiveness under pressure.
• Prioritisation: Zero in on critical outcomes, adeptly navigating through a landscape of competing demands.
• Results-Oriented: A proven track record of achieving exceptional outcomes and fostering growth.

You’ll be expected to work autonomously and with teams. You will be expected to get things done, and be able to point to your impact.

Experience:

The ideal candidate for the Strategic Growth Lead role will have one or more of the following experience profiles:

• Direct Experience in Strategic Growth: 3-5 years in role(s) specifically within strategic growth, business development, or partnership management, preferably in the fintech or insurtech space.
• High-Growth Startup Experience: Significant experience in a strategic or leadership capacity at a high-growth startup, with a proven record of scaling operations and driving business expansion.
• Strategic Role(s): Strong foundation in strategic or consulting roles from a reputable firm, demonstrating a history of tackling complex problems, developing strategic solutions, and managing diverse stakeholders.
• Industry-Specific Knowledge: Experience in the insurance industry or a closely related field where you've managed large-scale projects, spearheaded innovation initiatives, or driven business transformation.
• Problem-Solving and Stakeholder Management: A track record in a generalist role that required analytical problem-solving, decision-making, and advanced stakeholder management skills, applicable to strategic growth and development.

Open is a high-performing team that strives to achieve brilliant things every day and we encourage you to apply even if your experience doesn’t exactly match the job description. We’re looking for people who are intellectually curious, courageous, innovative and passionate. Our culture is truly open, we’re continuously challenging each other to live our values, and aren’t afraid to raise questions when we fall short.Most importantly, Open is for those that want to create change and have an impact. If that sounds like you, apply for this role and let’s build the future of insurance together.

Why Open?

It’s an exciting time to join our team and be part of a tech company going through a hyper-growth phase. We provide our team with:

• Highly competitive compensation, including share options - we believe in paying people what they’re worth and having everyone in our company share in our success
• High levels of autonomy and trust so you can do your best work
• Growth opportunities internally - as you grow, your role can too
• Flexible working - we are about impact, not time at your desk. We encourage freedom and responsibility, including the ability to work from anywhere
• Annual allowance for professional development - use it towards a gym membership,professional coaching, a conference. Whatever matters most to you

We’re proud to be an equal opportunity employer that celebrates diversity and are committed to providing an inclusive environment for all employees.

Ready to take the next step in your retail leadership career? As an Assistant Store Manager at ALDI, take charge of daily operations, driving sales, and inspiring your team to be their best.

As a member of the leadership team in store, you support the Store Manager in all areas of running a multi-million-dollar business. From motivating team members to rostering and reporting, you’ll be part of an exceptional team that delivers extraordinarily efficient service to our customers.

As an Assistant Store Manager you’ll:

• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage our stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys
• Identify opportunities for improvement - we love a good idea!
• Ensure our stores run smoothly, helping to keep our customers Australia’s most satisfied . There’s nothing like the satisfaction of a job well done!
• Step up and run the store whilst the Store Manager is on leave.

Lead our teams giving our customers a good different experience. From driving sales targets to owning the training and development of a close-knit team, the role of an ALDI Store Manager is diverse and dynamic.

Be a part of a leading international retailer as a Store Manager! You will be fully responsible for the day-to-day operations of your store and for managing and leading a team every day. Lead by training, developing, and giving formal feedback and performance reviews for your team members. Set the stage for your store and drive the performance across all financial, customer, people, and compliance results.

As the Store Manager you’ll:

• Ensure your store runs smoothly, helping to keep our customers Australia’s most satisfied
• Help to develop the next generation of leaders in our stores by training and coaching team members to be their best
• Keep your store looking top-notch, upholding the highest standards of safety and cleanliness
• Manage stock, keeping an eye on inventory, and minimising losses
• Work alongside your team on registers, filling shelves and merchandising special buys when needed
• Identify opportunities for improvement - we love a good idea!
• Manage resources effectively, hitting goals without compromising quality.
• Conduct interviews for potential new team members to assist the Area Manager in selecting the right people for your team

At ALDI, you're not just joining a company - you're joining a cause. We’re committed to sustainability for our planet, positively impacting our communities, having healthy options for our customers and supporting our farmers and suppliers. Here, you'll make a real difference to real people, and that's something to be proud of.

As the Community Manager, you will be part of The Chainsaw team and will be responsible for producing content and contributing to the brand’s growth strategy. The Community Manager will focus on creating video and social content that will engage and grow our audience, as well as write content for the website.

The Community Manager has a deep understanding of social trends and is always up to date with the latest developments in the future tech, AI, web3 and crypto spaces. They are comfortable breaking news, conducting interviews, editing video content as well as producing engaging longer form content.

Day to day you will:

• Produce video, carousel and other content for social media across platforms including but not limited to TikTok, Instagram, Facebook, Twitter, Discord and Reddit.
• Monitor social metrics, site traffic and performance to make informed decisions on how to grow audience
• Stay on trend with latest developments in social algorithms and constantly evolve our content offering to remain relevant
• Convert social video scripts to on-site articles, and file stories for the website where needed
• Maintain our in-house style guides
• Meet regularly with key contacts to build relationships, secure editorial exclusives and ensure that the brand remains at the forefront of the future tech community
• Keep fully abreast of the future tech news cycle to ensure that our coverage is timely, informed and unique
• Ensure content adheres to our editorial guidelines and legal requirements including but not limited to defamation, contempt of court, copyright and financial services law

Dear Fearless AF Marketing wizard,

If you’ve been searching through countless lifeless job listings on Seek…

Almost slipping into a deep coma from the “We’re looking for a highly experienced Marketing Strategist... blah blah blah” job adverts…

And you’re looking for an exciting opportunity to join the fastest growing digital agency in the country…

Then this will be the most important job listing you ever read.

Here’s why…

Firstly... stop what you're doing and watch this - https://youtu.be/OPdKs9NM380

Okay lets continue...

We are a full-service digital marketing agency that is growing FAST!

For the last three years, we’ve been ranked as the fastest-growing digital agency…

And the 17th fastest growing company in the country by The Australian Financial Review…

We're a world-class herd of digital strategists, direct response marketers, designers, growth hackers and developers, banded together to help you reach your growth goals.

And this is just one of the reasons we’ve been named as one of the BEST PLACES TO WORK in Australia & New Zealand by AFR and one of the Top 100 Coolest Companies in Australia by Anthill Magazine.

Look, the list goes on and on…because we’ve seriously won more awards than you can shake a stick at…

The Opportunity:

You will be working directly with a portfolio of clients managing the communication and identifying improvements of their SEO and pay-per-click campaigns (Google AdWords, Facebook Ads & YouTube Ads).

Our team of specialists will build and manage the clients campaigns, allowing you to focus on diving deeper into each account to strategise how we can achieve even more ROI for the client. With our team of specialists at your disposal, we're looking for an analytical mind that is results driven and dedicated to seeing their clients dominate their market.

What you'll do:

• Act as the main point of contact for the portfolio of online marketing clients, building a positive relationship as the representative for the company.
• Conduct strategy audits to identify further opportunities for your clients to scale their brand.
• Prepare monthly reports (with the super cool software we use) and make recommendations for ongoing improvements with the rest of the team.
• Analyse analytics to identify areas of opportunity and utilise conversion rate optimisation tactics to squeeze as much ROI as humanly possible out of each dollar spent.
• Educate clients on our SEO and PPC (Google AdWords, Facebook Ads & YouTube Ads) strategy and tactics.
• Providing an exceptional customer experience with the ability to turn a negative into a positive.

Our dream candidate:

• 1-2 years of agency experience in a similar role
• Well rounded knowledge and passion of digital marketing, including SEO, PPC (Google AdWords, Facebook), Conversion Rate Optimisation and Growth Hacking.
• A hunger for learning and enhancing your existing skills.
• Confident in up-selling and retaining clients.
• Highly organised and process-driven.
• Exceptional customer service is KEY!
• Google Analytics and Google AdWords certified is a PLUS.

The juicy part:

• Generous salary & uncapped commission - we want Australia's best talent and reward as such.
• Extensive training and full support - we take training very seriously and will provide you with the industry's very best training, giving you the knowledge and confidence needed for greatness.
• Amazing growth prospects and upward mobility in our fast-paced agency.
• INSANE events - You name it and we've probably done it.
• Company trips away - such as glamping, Bali & Thailand.
• Extra leave on your birthday - because you deserve it.
• Two days work from home - because sometimes you just want to wear your comfy pants and slippers.
• Jawdropping headquarters in South Yarra (just off Chapel St.) is close to cafes and public transport.

We move at a lightning pace! Only successful candidates will be contacted. If you haven't been invited via email to complete an interview kit within 5 business days after submitting your application, unfortunately you haven't been successful this time around!