Job Title

Job Description Summary

Job Description

Calling all non-experienced customer service superstars!

About the role 

Are you capable of laughing at your own jokes (even when no one else does)? Perfect! We are looking for a motivated and enthusiastic Customer Experience superstar! The ideal candidate will be passionate about helping customers and providing excellent customer service. This is an entry-level position, and we welcome applicants looking to kick-start their career in a role that will allow them to grow within the team.

With flexible working arrangements and a minimum of one day a week in the office, this role would suit your wide range of previous experience or someone with none who is entering the workforce or looking for a career change.

What You’ll Be Doing

Answer customer inquiries with enthusiasm and zest and resolve issues creatively, because why be ordinary when you can be extraordinary? For people that need more details than just witty humour see your day to day below:

• Management of client enquires via phone and email

• Ensures that a world class customer service experience is delivered 

• Data entry/extraction

• Raising Workorders/Purchase orders within management system

• Coordination with contractors and client teams

About You

• Zero years of experience required – we believe talent and personality are more important!

• An undying passion for creating memorable experiences for customers.

• Intermediate skills in Microsoft Office programs (Word and Excel essential) 

• High level of attention to detail

• Reliable and a great work ethic 

Why join Cushman & Wakefield?

• Endless supply of laughter and good vibes.

• A supportive team that values your uniqueness.

• Opportunities for growth and advancement because everyone starts somewhere!

• A truly diverse and inclusive workplace

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;

• Being part of a growing global company;
• Career development and a promote from within culture;
• An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

The Opportunity

Here at AIA we are proactively growing of Health Insurance product offering and leading the way in the industry. This has created a rare opportunity to join our Health Claims Team which will allow you to make a true difference to our members.

To do this successfully you will:

• Assess and settle health insurance claims arising from policies in force
• Make recommendations on policies and guidelines to group health insurance claims
• Liaise with members and other third parties during investigation and negotiation to seek guidance on the course of action that serves the best interest of AIA
• Process all health insurance claims documents timely
• Answer inquires relating to claims processing

Successful applications will demonstrate:

• Experience in Health Claims - ideally Medical or Hospital
• HAMBS and/or e5 preferred.
• Strong MS Suite skills, including Word, Excel and Outlook

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Career development through internal mobility opportunities
• Work for a business helping millions of Australians and make a difference to someone’s life everyday
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers
• Flexible working arrangement

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. Through life and health insurance, financial wellbeing and our total wellbeing ecosystem that includes AIA Vitality – the world’s leading science-backed wellbeing programme – we’ve started a movement to make Australia the healthiest, best protected nation in the world.

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.  Lots of companies like to say they’re different. What makes us truly different at AIA, is the difference we make in people’s lives. We are proud that this difference has been recognised in the 2023 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you?

About the role

We are looking for someone to deliver and conduct Sarbanes-Oxley (SOX) Compliance tests for the MedHealth Group on a monthly and quarterly basis to assess financial reporting controls and procedures.

Some of what you’ll be doing

• Implement processes to support the delivery of Sarbanes-Oxley (SOX) Compliance tests on a fortnightly, monthly and quarterly basis
• Ensure Sarbanes-Oxley (SOX) Compliance tests are carried out within set timeframes as per MedHealth processes and procedures
• Liaise with relevant stakeholders to gather appropriate information to support testing
• Reporting and monitoring of non-conformances, working with the relevant business units to ensure timely corrective action
• Provide testing feedback and work with business units to ensure identified areas for improvement are addressed and actioned
• Assist with the development and implementation of new processes to ensure compliance standards  
• Review and support the development of internal policies and procedures to ensure compliance with relevant standards
• Actively identify opportunities for continuous improvement
• Maintain a customer focus at all times and a commitment to deliver service excellence

The opportunity:

Our Technology team at AIA is growing and to support this growth, we are sourcing a Business Support Officer to provide organisational and administration support to our Technology Leadership and broader employee cohort. No two days will be the same in this role and the successful candidate will have exceptional stakeholder engagement skills and the ability to work in a fast paced and continually changing environment. This opportunity can be based in either Melbourne or Sydney and a Hybrid work model is on offer.

To be successful you will:

• Build positive relationships and trust with key leaders to proactively anticipate their needs and ensure they are prepared and have the required documents in advance of meetings
• Manage business expenses of the CTO and Technology Leadership team
• Manage vendor contracts and payment as required
• Organise travel and accommodation bookings for CTO and Technology Leadership, in line with the AIA Policy
• Assistance and preparation of presentations to support CTO and GM’s
• Events and conference management as required including but not limited to venue, catering and invitations
• Offboard contingent/contract staff/vendor resources according to projects and BAU demands from collaboration with business SME’s, Project Managers and other technology partners
• Recruitment support, including collection and collation of information and documents as required
• Act as a point of contact for various staff requirements in and around the office
• Provide additional administrative support, mail management, calendar management and updating of distribution lists as required
• Engage with Executive Assistants to ensure consistency in support across the organisation and to work on joint projects & events

Successful applications will demonstrate:

• Exceptional organisational skills and the ability to proactively anticipate the needs of key leaders
• Experience in a similar role supporting senior executives and a broader team
• High level communication and customer engagement skills
• Strong attention to detail and the ability to effectively prioritise
• The ability to maintain confidentiality and use appropriate judgement and discretion
• Flexibility in your approach to work and willingness to assist with additional tasks and pivot as required.

Why choose AIA:

We’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

• Access our training and development to build on your current skills
• Access additional leave days a year to recharge and refresh yourself
• Enjoy wonderful Health and Wellbeing initiatives that support you
• Work with supportive and inclusive managers

​

AIA is different. Are you?

To join an organisation that helps people live better every single day by applying via the link today. Applications close on Wednesday, 13 March 2024!

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

The Role

We’re currently recruiting for a Collections Officer to join our Docklands office, managing end-to-end Collection Activity for an assigned portfolio of Local and export Customers.

Reporting to the Collections Manager - Non-Grocery, your main responsibility will be to deliver efficient and effective management of several partner accounts, including timely processing of all payments and deductions whilst managing compliance with terms.

This is a Hybrid position, mixing between Bega's Docklands office and working from home arrangement.

Responsibilities

• Account Management for medium transactional Accounts across multiple sites.

• Management of all Customer Queries, and Reconciliations

• Daily / Weekly Payment Allocation.

• Timely processing of customer payments, remittances, deductions and associated follow-up

• Deliver on collection activity KPIs  

• Tradespend processing.

About you

• A strong customer focus and stakeholder engagement skills

• Accounts receivable and credit management and process knowledge

• Strong reconciliation skills and good knowledge about rebates and deductions.

• Experience with an ERP system, ideally SAP

• Ability to add value and input to continuous improvement projects.

JOB DESCRIPTION

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit www.tgexpress.com.au  

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

Reporting to the Fleet Manager, the candidate will be responsible for driver/sub-contractor online training, co-ordination, and planning. This role is also responsible for maintaining compliance related records, in addition to 00% compliance across all PE Altona North fleets.

• Ensuring all contractors are enrolled in online compliance training and complete courses allocated.

• Manage weekly compliance reports reporting to State Management Team.

• Manage daily contractor fatigue reports.

• Conducting Annual contractor vehicle inspections

• Entering all relevant master data and creating new contractor profiles.

• Assist/advise managers and other members of the operations team to ensure contractor compliance.

• Ensure the correct use of company systems to correctly pay contractors and charge customers.

• Liaising with Financial Reporting Team (revenue assurance/payables) where appropriate.

• Ensure all required reporting is correct and on time.

• Daily audit all subcontractor compliance records as set by State Operations Managers and Recruitment & Training Co-ordinators.

• Other task as set from time to time by Fleet Resources Manager or State Manager.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.
 
As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.  
 
To find out more about us, visit About - Team Global Express

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

We attract and nurture local talent from all over the world, ensuring our people are both deeply attuned to regional needs but also bring a global mindset to help clients, communities and nations move forward. Our culture is fuelled by men and women with the passion to push beyond borders and boundaries, and the wisdom and courage to do what’s right.

Citi Commercial Bank (CCB) business aspires to be the bank of choice for internationally-oriented, mid-sized companies within Citi’s footprint. CCB serves clients with sales between $10MM and $1Bn within target industries that value Citi’s distinctive global network and product capabilities. CCB’s aim is to act as a trusted thought partner to support our clients’ growth by providing access to the full suite of banking solutions – including lending, trade, cash management, FX and advisory services.

CCB embodies our unique purpose as the global bank of choice for trade-oriented, mid-sized companies who see us as trusted thought partners that bring simplicity in an increasingly complex world, client-centric solutions for long-term growth and pave the way for them to reach across borders and achieve their global vision. The Commercial Subsidiary Group or CSG is the network that manages and develops the banking relationships for multinationals in Australia.

This position is a hybrid role with the successful candidate also managing his/her own portfolio of clients within the Commercial Subsidiary Group. The Role is Relationship Associate/Client Desk Relationship Manager. As a Client Desk Relationship Manager, you will manage a set of existing clients. You will maintain and defend the portfolio as well as increase revenue by deep diving into the relationships to find additional opportunities.

The Relationship Associate is a developing professional role supporting Senior Relationship managers with complex client portfolios in the Multinational space. As an Associate, you will assist in the seamless delivery of solutions and support the provision of proactive client coverage together with managing a portfolio of emerging relationships. Our Relationship Associates form part of the foundation of our relationship management teams and represent the pipeline from which we’ll grow our next generation of leaders. This is a fantastic opportunity for someone looking to gain exposure to a world class banking platform and develop their skills and talents over time in order to develop a successful career within Citi.

Key responsibilities will include:

• Working with various Commercial Subsidiary Group (CSG) relationship managers to support clients in every step of their relationship — from on-boarding and preparation of EUDDs and various credit memos for submission to credit approvers and committees.
• Learning about a broad range of industries and developing a deep level of expertise on Citi’s credit, policies and practices.
• Manage and grow a portfolio of emerging relationships, with a focus on delivering best in class service and the origination of business opportunities within this portfolio.
• Conducting research on prevailing industry and market conditions that are key inputs into the CCB’s business development activities.
• Generously supporting the growth of the CSG business, devoting time to helping RMs develop pitch materials, marketing proposals and other new opportunities.
• Being the go-to for information on local regulations to ensure the business achieves the highest compliance and audit results.
• Cultivating their own position as a future leader within the business community, getting involved in local organizations to start building a strong network.
• Support the monitoring and tracking of key business initiatives.
• Support the CSG Country Head with business planning and analysis.
• Take the lead in the on boarding and retention of clients, ensuring the appropriate “Know Your Client” (KYC) and other compliance deliverables are met.
• Managing daily administrative duties and processes associated with the management of a portfolio of clients.

Key skills and experiences required:

• At least 1-3 years of relationship management and credit experience, sound understanding of finance and accounting fundamentals, together with some exposure to; transaction banking, loans and financial markets (FX and derivative)
• Knowledge of, and ability to complete AML and KYC processes.
• The ability to understand the part they play in building a strong CCB/CSG culture that enables our teams to deliver remarkable experiences to our clients.
• The ability to thrive in an entrepreneurial organizational structure and add value by bringing an optimistic, proactive approach to the work they do.
• The ability to go beyond immediate business silos to build their network.
• Confidence and drive to own developing high quality, client ready information with strong attention to detail.
• Analytical skills with ability to process and prioritize complex information.
• The resilience to adjust plans and priorities when necessary to meet evolving client and business needs.
• Strong interpersonal and cultural skills to work with a variety of countries and products across the region.
• Ability to embrace new technology and understand the role digital plays in the experience we deliver for our clients.

Qualifications:

• University degree or higher
• Previous coursework or experience in Finance, Accounting, and Economics.

Role is based in Melbourne.

-------------------------------------------------

Job Family Group:

-------------------------------------------------

Job Family:

------------------------------------------------------

Time Type:

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these

We are growing and are seeking to fill 2 roles as a Triage Injury Management Consultant to work on a full time or casual basis and be available from Monday to Friday during business hours. This role is to connect with injured employees and their managers to support them through their workplace injury by offering injury triage, first aid advice, support and linking them into support services and resources available to them. You will be working in a Triage Team which is dedicated to providing personalised health management support and advice to employees who have sustained injuries at work. This is done by using your clinical experience in a corporate work environment. The work is undertaken telephonically meaning that it can be undertaken from home or office. 

Tasks include but not limited to:

• Support and care for clients with empathy and expertise to improve their personal health and wellbeing goals.
• Undertake coordination of supports and wellbeing services for a highly engaged and motivated client population.
• Provide initial early intervention Triage with clients, supporting both physical and mental health services.
• Undertaking of relevant case coordination activity including liaison with all stakeholders; provision of email updates; and creation of appropriate documentation such as a treatment plans or other documentation as required.

About Us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.

Our portfolio of projects includes engagements of national importance, including evaluation and review projects, research and analysis, and outsourced program administration. All work is carried out to the highest industry standards.

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover.

The Role

On behalf of the National Disability Insurance Agency (NDIA), AHA's team of data collection officers will work with National Disability Insurance Scheme (NDIS) participants to collect data that will help the NDIA measure the impact of the NDIS on its participants and inform quality improvements to the scheme.

The role involves making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about their experience of the NDIS.

Working days are Monday to Friday and the team work between 9am to 8pm. Each team member completes one 12-8pm shift per week, with the remainder being 9-5pm. There is the option for full-time or part-time hours (minimum 22.5 hours), with the possibility of ongoing work.

This is not a typical call centre role. The focus will be on engaging NDIS participants and families/carers with empathy and patience to collect high quality data. It is not just focused on efficiency and KPIs.

We're looking for people with the attitude and aptitude to utilise their skills in this important role. This role would be well suited to people who have worked in the disability, health, education or social services sector, or people who are currently studying in a relevant discipline.

About you

• A people person, a great listener - you can talk and listen to people from all walks of life with empathy and compassion
• Thorough and proven attention to detail
• Excellent IT skills
• Organised and able to manage your own time effectively
• Responsible and accountable
• Adaptable, with the ability to cope with changing priorities or processes as they arise
• Able to work independently and as part of a team.

Highly desirable:

• Experience engaging with people with a disability, or people from vulnerable stakeholder groups
• Previous experience in conducting social or market research, or other data collection
• Experience using Zendesk and/or Microsoft Teams.

In return, AHA offers excellent remuneration of $35/hr + super, all necessary technical equipment, comprehensive training, and a positive and supportive work environment.

Successful candidates will be required to undergo a Police Check prior to starting.

Work arrangements

We offer flexible work arrangements following the initial office-based training. You’ll have the opportunity to work from home four days a week and in our Melbourne office with your team one day a week. Due to the sensitive nature of this role, candidates who elect to work from home must ensure they have a suitable working space that also recognises and respects the confidentiality needs of participants.

If you have the required attitude, skills, and experience, we're keen to meet you.

To apply please upload your CV and a cover letter outlining how your key attributes align with our needs.

Note: applications that do not include a bespoke cover letter will not be considered.

Applications close 5pm 6 March 2024 

All questions can be directed to [email protected]

Applicants must have Australian working rights.

Agency applications will not be considered.

For further information about AHA, please see our website: www.ahaconsulting.com.au

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.