• Pre contract cost planning services during design stages of projects
• Post contract progress claim and variation assessments
• Engage with the local property market to gain market knowledge for use in the delivery of our services
• Commission management to assist in the successful delivery of our services
• Integrate with full cost management and project management teams in Queensland and support when required
• Work independently and take responsibility for deliverables

First Focus is Australia's best mid-market Managed Service Provider, bar none (check it out! We just got named the best MSP in Aus for the 7th year running at CloudTango dot com). We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership.

Duties

In this role, you will work with senior people within our client, executing and delivering the pipeline of projects demanded by their IT strategy. You will be the key liaison between our client and First Focus, ensuring that the client is receiving the services they need, delivered in a way that answer our client's business needs, while working to position First Focus to attract addition work with the client. This will require you to be able to proactively articulate solutions that First Focus can deliver that answer challenges our client is or will face.

We seek a unique person to act as an IT Manager/vCIO within one of our larger clients, owning the execution of their IT strategy and assisting to guide their IT decision making. The right person for this role must bring these non-negotiables to the table:

1. You must be able to manage stakeholder and priorities to effectively execute the projects required to pursue a strategy
2. You must be literate and capable across the spectrum of IT infrastructure in use inside mid sized businesses - cloud, virtualisation, security, UC etc
3. You must be able to demonstrate success owning and enhancing the relationship between an external service provider (in this case, First Focus) and their client
4. Your values must resonate with ours. Our values can be found on the First Focus website on the About Us page
5. You must have a driving passion for helping people understand and use technology within their business. You’ll deliver key technical advice to our customer and be their trusted advisor.

First Focus’ values are based on keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

• Competitive package, 100% salary, 0% commission
• All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
• ‘Never Stop Growing’ is deeply embedded in our DNA - we offer 1 paid study day every month and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
• Staff are encouraged to take advantage of our weekly internal training sessions and library
• Opportunities for personal and professional development with our FastTrack mentor program
• We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
• Regular social events and a great team culture!

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

About Us

Through local expertise and global scale, we at Global Payments Oceania deliver market-leading technology solutions through five regional sub-brands — Eway, Ezidebit, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.   

As pioneers within the Australia and New Zealand payments landscape, Eway is a leading business-to-business ecommerce provider and Ezidebit a digital recurring business-to-consumer payments.

About the Role              

As the Client Services Manager, you will oversee the day-to-day operations of our support teams, ensuring the delivery of exceptional service to our clients. Your role involves leading, coaching, and driving the teams to meet key performance indicators (KPIs) through ongoing training, process improvements, and skill enhancement.

Additionally, you will handle client escalations, drive continuous improvement initiatives, and collaborate with stakeholders to align support strategies with client experience goals.

Other keys areas of responsibility will include:

• Lead, coach, and drive support teams to deliver exceptional service and meet KPIs;
• Manage staffing levels and ensure a high level of knowledge within the team;
• Communicate job expectations, provide feedback, and address underperformance.
• Handle client escalations effectively and maintain a comprehensive understanding of business applications.
• Identify and drive continuous improvement opportunities in the support experience;
• Act as a change leader, ensuring operational readiness and capability uplift;
• Collaborate with stakeholders to adapt the support model and align with client experience strategy.
• Produce regular reports on key metrics and monitor support tickets across departments;
• Assist in providing technical training to support teams and demonstrate excellent problem-solving skills.

About you

A customer focused, engaging and inspiring leader, you will have previous experience leading high performing teams in a contact centre environment.  You enjoy a fast-paced environment, dedicated to quality customer interactions, delivered by a highly knowledgeable team. You are comfortable managing change and underperformance and do so with a hands-on method. 

You will also bring:

• Proven track record of leading client service teams, setting goals, defining KPIs, and providing clear direction while fostering a culture of accountability;
• Ability to coach and enhance employee performance, promote team spirit, and communicate proactively to ensure inclusivity and recognise contributions effectively;
• Hands-on experience in implementing and maintaining quality assurance standards to ensure consistent service delivery excellence;
• Ability to establish strong relationships with customers, employees, and cross-functional teams, adapting communication styles to suit various audiences and managing conflicts positively;
• Strong organisational abilities with a focus on planning and execution, following established procedures to ensure customer satisfaction and service delivery efficiency.

Our Benefits

We want you to be you! At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a flexible working rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of wellbeing resources we offer, use your breaks and your leave including Birthday Leave.

We provide a first class employee assistance program that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer 12 weeks paid parental leave for either parent as well as two weeks paid secondary carer’s leave.

Celebrating together is a big part of our culture and we regularly gather for Extravaganza and Team Appreciation Days, plus fun activities brought to you by our social committees.

We like to shout at each other, not literally but via Reward and Recognition Programs such as Shout Outs – recognising our people that go above and beyond and make a difference to our customers.

We also pride ourselves on giving back to the communities in which we operate, so we provide two Days of Service each year to volunteer in a cause that matters most to them.

Other benefits available include salary sacrifice, study leave and an Employee Stock Purchase Plan.

Ready to Apply?

If this role sounds right for you,  we invite you to apply by clicking the Apply button.  Please note you will be redirected to a Global Payments career page to submit your application. 

For further information please email kristy.ward@globalpay.com 

All final applicants for this position will be asked to consent to a criminal history check. Each application will be considered on its merits.

We respectfully ask that no recruiters contact us with regards to this role. 

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Effective management of day-to-day operations at NEXTDC’s edge facilities, including the management of facility contractors, overseeing maintenance, supporting customers and ensuing quality delivery of NEXTDC and contracting services.   

As our Facility Manager you’ll be responsible for the effective management of day-to-day operations at NEXTDC’s Sunshine Coast SC1 facility. This will include managing facility staff and contractors, overseeing maintenance and ensuring quality delivery of both NEXTDC and contracting services to our customers.   

To be successful in this role, you will have extensive knowledge of data centres including electrical and mechanical configurations, rack management, telecommunication connectivity, design and installation, with a good understanding of high-density data centre power, cooling approaches and technologies.   

Should you have similar experience from a 24/7 critical facility, we would love to hear from you. 

An exciting opportunity has become available for a Project Manager / Coordinator to join our Middle East, Asia & Pacific (MEAPAC) Talent & Culture Team.

This role is responsible for providing support to the Vice President – Organisational Effectiveness and Strategy, MEA PAC and the broader T&C team on strategic projects that align to our ambition of becoming a world-class provider of services and support for our Team Members and Hotels.

Initially commencing on a full time 6-month contract, this role will act as the project lead for our administration and process workstreams, supporting the project by setting deadlines, coordinating resources and stakeholders, assigning responsibilities and monitoring the overall program of change whilst producing consistent documentation and templates to support the growth of the MEAPAC region.

Getting to know the role and your responsibilities.

· Coordinate and collate policy, procedure, documentation and templates as it pertains to Talent & Culture across our region to establish best practice.

· Creation of consistent forms, templates and branding to ensure one harmonised way of working.

· Drive the digitisation process of forms in collaboration with IT / OneHR team to support optimised processes across the 3 hubs;

· Document and map the processes as it pertains to Talent & Culture across the 3 hubs with the ability to identify opportunities to streamline or optimise as required;

· In collaboration with the Digital T&C solutions team, support the roll out of a SharePoint site including the creation of documentation, training material or content as required;

· Prepare presentations for T&C leadership team to support projects;

· Develop project plans and regularly updates and maintaining timelines

• Work nationally with motivated and progressive clients
• Pick your location, Melbourne, Brisbane or Sydney.
• Be at the forefront of Boiler and energy efficiency solutions.

We are an Australian company with a national presence recognised for building modern energy solutions in the pursuit of energy efficiency, reliability, and emissions reduction.

We have a diverse workforce delivering modern hot water, steam and furnace engineering solutions and services to industrial and commercial businesses across Australia. 

We provide solution and energy efficiency consulting, system design and Project Management covering EPC as well as maintenance across all elements of steam and hot water infrastructure. We also deliver specialist industry training to upskill operators and technicians in organisations that have boiler solutions.

The job

The Sales lifecycle at O’Brien Energy is a consultative process and contributions and support come from all areas of the business starting with the Directors through to Managers and our specialists.

You will work closely with our clients and your colleagues to help them understand how we can assist them in achieving improved efficiency, productivity and environmental outcomes that are great for their business and the wider community.  

You will also work closely with your colleagues in Projects, Engineering, Service & Maintenance, Energy Efficiency Consulting, and Finance to:

• Drive methodical and structured Sales process.
• Manage and contribute to proposals and pricing.
• Continuously improving our sales management standards, practices, and principles.
• Monitor and analyse market trends and develop effective strategies for these.
• Build and maintain long-term mutually beneficial relationships with our clients.

We want someone who likes to make a difference and is passionate about consultative solution sales.

You will need to be driven and have initiative and confidence. Having a go and believing that anything is possible is essential.

To be successful in this position you will need:

• B2B Solution Sales experience ideally in an engineering or technical services environment,
• The willingness to identify and chase new opportunities,
• The ability to grow and manage existing client accounts and
• Be accountable for your effort and activity.

Qualifications in mechanical engineering or aligned experience will be useful. Excellent written and verbal communication skills are essential. Intra and interstate travel with overnight stays on occasion will be required so you will need a valid driver’s license. This position will have you working with the executive leadership team and can be based in our Brisbane, Melbourne or Sydney office, all with onsite parking, and modern facilities.

We take our work seriously, but not necessarily ourselves; we are inquisitive and always look to have fun in what we do.  We look out for one another, draw on each other’s expertise and take pride in making a difference.

You will receive a package commensurate with your experience which includes a maintained company vehicle and bonus scheme.

Safety, diversity, our people, and client satisfaction is at our core. We look forward to reviewing your CV and cover letter.

The O’Brien Energy Team