Our Newcastle team has an exciting opportunity available for an organised, efficient and dedicated Customer Care Executive to join them on a permanent full-time basis.

Your extraordinary skills will be used for the day-to-day phone based management of our business customers. This role reports directly to the Customer Service Manager and will see you utilise your awesome Customer Service experience to enhance customer relationships, nurture the existing portfolio, grow and sustain the business services portfolio as well as exploring sales opportunities through actively promoting our services via inbound and outbound activities.

In this role, you will be required to:

• Conduct outbound calls to existing customers and exceptional customer service
• Sell consultatively and make recommendations to prospects and customers of various solutions the company offers
• Actively identify new business lead opportunities and communicate these via the standard operating procedures to the relevant field sales person
• Develop a database of qualified leads through referrals, telephone conversations and networking
• Effective management and resolution of all customer enquiries in a timely manner
• Focus on client retention and protect existing portfolio by identifying opportunities to re-sign and upgrade existing contracts
• Create quality sales leads for the field based sales team
• Liaise with other departments to ensure customer enquiries are resolved in a timely manner
• 1st contact resolution
• Processing enquiries efficiently and pro-actively resolving client issues
• Make outgoing calls to our existing client database to promote our products and services

To be successful, you will need to have the following:

• Prior experience in Sales, Account Management and Customer Service role.
• Highly developed negotiation skills to ensure contractual obligations are met
• Previous working experience in a similar role will be highly regarded
• 2 years excellent customer service/telesales skills
• Demonstrated skills in B2B sales development
• Highly effective time management skills
• Intermediate computer and system skills
• Complaint handling experience
• Ability to work under pressure, multi-task and work autonomously
• Meeting Deadlines and KPIs' on a daily/monthly basis
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical as well as background checks.

About Us -

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business – we employ some 36,000 colleagues across 66 countries – and offer a wide range of learning and development programmes for colleagues to enhance their skills.

If you're the Customer Service Superstar we're looking for, and you are seeking a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Join the ShiftCare Revolution: We are hiring an Account Executive!

Are you ready to catapult your career to new heights? ShiftCare, the trailblazing software provider, is on the lookout for a dynamic Account Executive to join our unstoppable team.

Why ShiftCare?

ShiftCare is not just a workplace; it's a commitment to excellence and innovation. As the fastest-growing homecare software provider in the industry, we're dedicated to transforming the way care is delivered, and we want you to be a part of this exciting journey.

ShiftCare Sales Account Executives are responsible for selling the ShiftCare value proposition, primarily over the phone/Zoom. Target clients will consist of small to mid-size companies across the ANZ region.

Working within a growing team as the business continues to scale, you will have the opportunity to work under the mentorship and leadership of a fantastically experienced "gun" Sales Manager.

You’ll Get To

• Run a full sales cycle and close new business to consistently exceed quota
• Become an expert in inbound and outbound marketing
• Inspire prospective customers to adopt ShiftCare and up-sell higher plans
• Engage highly qualified leads over the phone at small and mid-sized companies
• Build relationships with prospects and internal stakeholders to grow new business
• Work collaboratively with marketing and technology departments to execute sales strategy as the firm introduces enhancements to existing solutions and/or releases new products
• Bring your thinking, strategies, and ideas to advance our company’s values, unique culture, and vision for the future

We’re Looking For People Who Are

• Dedicated to excellence and high performance - you possess a strong desire to achieve your personal and professional goals, take setbacks in stride, recover quickly, and continue to seek new ways to improve your performance.
• Life long learners - you have an innate desire to learn. You are endlessly curious about your customers and you seek out new opportunities to grow, learn and improve as a professional.
• Critical Thinkers - you use logic to solve problems and are able to think on your feet about the best ways to help your customers solve their challenges to grow.
• Coachable - you are humble, understand your strengths and weaknesses, and are able to translate feedback into action and new sales motions.
• Inspiring communicators - you can concisely communicate with customers to inspire and motivate them to take action and grow better.

You Will Need To Have

• 3+ years Solid SaaS experience, running a full sales cycle and closing business
• Terrific consultative sales skills
• Accurate forecasting and pipeline management
• Evidence that you are a Top Producer in your current role
• A sharp focus on your goals and a belief that your daily, weekly and monthly activities will help you achieve them

We offer a competitive salary and commission structure along with a dynamic and collaborative work environment including:

• Fast-track Growth:
• Experience quick career advancement in our growth-oriented environment, ensuring your potential is recognised and rewarded.
• Job Security:
• Rest easy with stable ownership and meticulous team growth management, building your career on a foundation of stability and forward-thinking.
• Quarterly and Bi-annual Events:
• Join team-building workshops, bi-annual celebrations, and other events throughout the year, fostering social connections.
• Professional Development Opportunities:
• Access various training programs, online courses, workshops, and coaching sessions for continuous professional and personal growth.
• Floating Public Holidays:
• Enjoy flexibility to celebrate preferred holidays or personal events with floating public holidays.
• Employee Discount Marketplace:
• Access a wide range of discounted products and services, enhancing your ability to save money and enjoy preferred items.
• Remote Work:
• Embrace a work-life balance with remote work options, supported by necessary technology and tools for efficient and effective performance.

At Shiftcare, we prioritise creating a workplace where employees can thrive both professionally and personally.

Ready to redefine your career? Join ShiftCare and be part of a revolution in care delivery.

Apply now and be the driving force behind our continued success!

Job Title: Executive Assistant to the CEO

Location: Darlinghurst, NSW.

Travel: Some travel could be required to New Zealand, USA, UK or Europe.

About the Role

Dive into a pivotal role at Simple Machines as an Executive Assistant, where you’ll be working directly with the CEO and a global team working with clients to unlock the future of data and AI.

Partnering directly with the CEO, you'll manage important projects, improve how we communicate within the team, and lead initiatives that impact our business directly. This role is perfect for those looking to advance their career in a vibrant, fast-paced setting that encourages innovation and growth. Enhance the CEO's ability to lead and expand the company by providing comprehensive support that encompasses administrative tasks, strategic project involvement, and personal assistance, all aimed at maximising efficiency and effectiveness at the executive level.

Company Overview

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes. We engineer data to life™.

Key Responsibilities: 

• Administrative and Strategic Support:
• Manage the CEO’s calendar across multiple time zones, ensuring efficient scheduling of meetings, appointments, and travel.
• Serve as the point of contact among executives, employees, clients, and other external partners, managing information flow in a timely and accurate manner.
• Prepare and edit communications, correspondence, reports, and presentations.
• Organise meetings, including managing logistics and documenting minutes when necessary.
• Project and Team Involvement:
• Take on special projects with strategic importance, from planning through to execution.
• Build collaborative relationships with team members and external partners, fostering a teamwork-driven environment.
• Participate in HR and cultural initiatives to enhance workplace dynamics and employee engagement.
• Personal Assistant Tasks:
• Handle personal scheduling and ah hoc tasks to streamline the CEO's daily activities. This can involve coordinating dry cleaning, car insurance, organising lunches, or other tasks that relate to the smooth running of the CEO’s life.
• Event Management:
• Event Planning: Organise and coordinate internal and external events, including logistics, guest lists, venue booking, and on-site coordination.
• Conference Coordination: Manage arrangements for conferences, including travel, accommodations, registration, and preparing materials for presentations.
• Team Offsites: Plan and execute offsite meetings and team-building events to foster team interaction and strategic planning.
• Project Coordination:
• Project Oversight: Assist with the management of projects, external suppliers, tracking timelines, and deliverables to ensure project goals are met on schedule.
• Research Support: Conduct research on various topics to support business initiatives and strategic decision-making.
• Implementation Support: Help implement company policies or new systems within the organisation, ensuring smooth adoption and minimal disruption.
• Communication and Correspondence:
• Internal Communications: Draft company-wide communications that reflect corporate goals and updates.
• External Liaison: Act as a liaison with external organisations and stakeholders, managing and fostering relationships.
• Presentation Preparation: Create and refine Keynote presentations and other materials used in executive meetings and external engagements.
• Design Partners: Liaise with external design partners to develop company marketing and promotional collateral.
• Leadership and Development:
• Act occasionally in a Chief of Staff capacity, representing the CEO in various forums.
• Engage in continuous learning and development to enhance personal skills and contribute to the organisation's goals.

Skills and Qualifications:

• Proven experience in an Executive Assistant or similar role, demonstrating capacity for high-level administrative support and project management.
• Excellent organisational, time management, and problem-solving skills.
• Strong communication abilities and adept at building relationships across different levels of an organisation.
• Proficient in MS Office and other business communication tools.

Education:

• Bachelor’s degree or equivalent preferred.

Offering:

• A competitive salary and benefits package.
• Opportunities for personal and professional growth within a dynamic and supportive environment.
• Hybrid working environment 4 days in the office, 1 day WFH.

Unless otherwise stated we are unable to consider applications that require visa sponsorship at this time.

We are seeking a dedicated individual to join our team as a Conference and Events Executive for the Novotel Perth Langley. 

The successful candidate will be responsible for driving sales, planning, and administrative tasks to cultivate Corporate, Association, and Government clientele in alignment with event and revenue objectives. 

This role will require collaboration with various internal stakeholders including the broader Sales team, Planning, Finance, Corporate Services, and Operations. Building interdepartmental relationships will be integral to ensuring seamless coordination and delivery of exceptional service standards.

What you’re here to do

• Respond to Event, Meeting, Group Accommodation and MICE inquiries 
• Prepare, present, and follow up on proposals.
• Proactively drive sales, meeting revenue targets, and managing corporate, association, and government accounts.
• Coordinate site inspections with clients, stakeholders, and industry partners.
• Discuss and plan event requirements, including technology needs with clients.
• Prepare event orders, banquet event orders, floor plans, and other essential information for event execution.
• Brief operational teams for each event.
• Ensure all documentation is completed accurately and on time, maintaining detailed records in our systems (Opera).