What you’ll do

This is your opportunity to be a big part of something big by supporting our global CEO so that every day runs as smoothly as possible. Your day-to-day will be varied but some of what it will entail includes:

• Ensuring our CEO stays organised and on top of everything that he needs to in our fast-paced business – managing his diary; responding to emails and calls; travel and accommodation management; prioritising tasks; processing expense claims and credit card reconciliation; scheduling Board meetings and other meetings, events and functions; coordinating monthly Board packs; organising catering requirements, etc.
• Providing support to the wider Executive Leadership Team on an ad-hoc basis. This may include, but isn’t limited to, stepping in to create meeting agendas or take minutes, booking travel, document preparation, manage expenses and anything else that may come up from time to time.
• Handling confidential and sensitive information with discretion and professionalism.
• Taking pride in keeping our CEO well informed and up to date of changing priorities and any key issues that may arise. You’ll also collate any information needed to assist the CEO in making choices in relation to these

About Us

Australian Healthcare Associates (AHA) is Australia's largest health and human services consultancy.  We partner with Commonwealth and State governments to improve health and social outcomes for Australians.

Our portfolio of projects includes engagements of national importance, including evaluation and review projects, research and analysis, and outsourced program administration. All work is carried out to the highest industry standards.

AHA’s story is all about its people. We are a high-performing team of valued, talented, diverse individuals who pull together with the shared goal of consistently delivering great outcomes.  We invest in people and enjoy industry-leading conditions and low staff turnover.

The Role

On behalf of the National Disability Insurance Agency (NDIA), AHA's team of data collection officers will work with National Disability Insurance Scheme (NDIS) participants to collect data that will help the NDIA measure the impact of the NDIS on its participants and inform quality improvements to the scheme.

The role involves making outbound calls to people with a disability who are registered with the NDIS (and/or a carer/family member) to collect accurate data about their experience of the NDIS.

Working days are Monday to Friday and the team work between 9am to 8pm. Each team member completes one 12-8pm shift per week, with the remainder being 9-5pm. There is the option for full-time or part-time hours (minimum 22.5 hours), with the possibility of ongoing work.

This is not a typical call centre role. The focus will be on engaging NDIS participants and families/carers with empathy and patience to collect high quality data. It is not just focused on efficiency and KPIs.

We're looking for people with the attitude and aptitude to utilise their skills in this important role. This role would be well suited to people who have worked in the disability, health, education or social services sector, or people who are currently studying in a relevant discipline.

About you

• A people person, a great listener - you can talk and listen to people from all walks of life with empathy and compassion
• Thorough and proven attention to detail
• Excellent IT skills
• Organised and able to manage your own time effectively
• Responsible and accountable
• Adaptable, with the ability to cope with changing priorities or processes as they arise
• Able to work independently and as part of a team.

Highly desirable:

• Experience engaging with people with a disability, or people from vulnerable stakeholder groups
• Previous experience in conducting social or market research, or other data collection
• Experience using Zendesk and/or Microsoft Teams.

In return, AHA offers excellent remuneration of $35/hr + super, all necessary technical equipment, comprehensive training, and a positive and supportive work environment.

Successful candidates will be required to undergo a Police Check prior to starting.

Work arrangements

We offer flexible work arrangements following the initial office-based training. You’ll have the opportunity to work from home four days a week and in our Melbourne office with your team one day a week. Due to the sensitive nature of this role, candidates who elect to work from home must ensure they have a suitable working space that also recognises and respects the confidentiality needs of participants.

If you have the required attitude, skills, and experience, we're keen to meet you.

To apply please upload your CV and a cover letter outlining how your key attributes align with our needs.

Note: applications that do not include a bespoke cover letter will not be considered.

Applications close 5pm 6 March 2024 

All questions can be directed to [email protected]

Applicants must have Australian working rights.

Agency applications will not be considered.

For further information about AHA, please see our website: www.ahaconsulting.com.au

AHA is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We support flexible and accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously, and linguistically diverse people, young people, older people, and people who identify as gay, lesbian, bisexual, transgender, intersex, or queer. All are encouraged to apply.

The Client Services function is primarily responsible for administering the completion of a customer’s life insurance application, which includes interviewing the customer, processing and finalising all aspects that relate to the electronic applications, which also includes all associated follow-up work. 

Key responsibilities include:  

• Process electronic applications and transfers, in accordance with daily/weekly allocation and quality targets.
• Manage the interview process with customers to record further information over the phone to finalise application process efficiently and effectively. 
• Proactively follow-up on client requirements as requested by insurance companies and/or the Team Leader, to ensure documentation is returned within agreed timeframes.
• Take the end-to-end lead with customers and ensure that customer queries are responded to within a timely manner to facilitate a speedy and quality completion process.
• Ensure all work is completed to agreed service levels and quality standards.

Are You Ready for an Exciting New Tech Challenge? Look no further than Centorrino Technologies!

At Centorrino Technologies, we're not just another tech company – we're a community that thrives on excellence. We're thrilled to announce our certifications as a Great Place to Work for 2023, Best Places to Work for 2022 and 2023, and Best Places to Work in Tech for 2023.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• We offer a wealth of training and development opportunities to help you enhance your skills and achieve your career goals, including a diverse range of courses, certifications, and personalised coaching.
• We care about your physical and mental wellbeing, which is why we offer wellbeing subsidies that provide discounts on gym, yoga, and Pilates memberships.
• We understand that technology is key to your success, which is why we give you the freedom to choose between a Mac or PC and offer cost-price tech discounts so you can stay up-to-date with the latest trends.
• We believe in working hard and playing hard, and foster team bonding through a variety of events that help you connect with your colleagues outside of work.
• We believe in your potential and offer a personalized career and learning plan tailored to your unique goals and aspirations, committed to supporting you in becoming the best version of yourself.
• We celebrate diversity and inclusivity, and prioritise health, wellbeing, and fun in our workplace culture.

When you join Centorrino Technologies, you know you are joining an organisation that is driven by our values and innovation. We are proud to be an equal opportunity employer, and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences. We encourage applications from people of all ages, disabilities, LGBTQI, Indigenous people and people from culturally diverse backgrounds.

Only for internal candidates

We’re Civica and we make software that helps deliver critical services for citizens all around the World. From local government to central (federal) government, to education, to health and care, over 5000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work across the globe supporting the needs of citizens and those that service them every day. Building on 21 years of continuous growth and success, we’re at a pivotal point on our journey to realise that aspiration.

As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to champion the use of technology in public services, to improve outcomes for citizens and public sectors organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.

Working as a Customer Solutions Officer, you will be responsible to support the first contact resolution team and you will also be supporting the customer service representatives too. You will be focused on achieving excellent individual and team performance outcomes, with the ability to self-manage, set your own goals, and strive for the best possible results.

As a Customer Solutions Officer you will have:

• Strong written and verbal communication skills along with active listening

• Ability to multi-task, set priorities and manage time effectively

• Proven ability to follow policies and procedures

Hopefully, you also have strong problem-solving and analytical skills.

A day in life…

This team sits within the Correspondence space and will focus on achieving daily KPI workload whilst actively contacting our customers to gather the vital pieces of missing information in order for us to complete all processing actions in the first instance. You are also extra willing to be flexible and support our friends in Contact Centre, Nominations, and other teams. Ultimately you will be part of a team that is versatile and multi-skilled, leading the way in managing complex customer inquiries via multiple channels.

You will be proactively managing a high volume of customer/client inquiries via phone or written correspondence as required. You will have to Identify and drive continuous improvement opportunities for enhanced customer satisfaction and efficiencies adhering to policies, business rules, and work instructions.

Why you'll love working with us

We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:

We're all different - and we love this about us.

We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning- there are heaps of opportunities to enable you to grow and be your best.

Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.

Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.

Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.

Applications close 20th of February 2023

Turner & Townsend will give you the opportunity to work with world class clients on cutting edge projects and to build a successful career with a company that will offer the highest levels of support at every stage.

We are looking for someone who is driven to make a difference and who has the integrity to do so in an inclusive and collaborative way. We are looking for someone with knowledge and experience of established project delivery frameworks, and who has the vision and desire to challenge these established ways of working in order to bring about better outcomes for our clients and our teams.

As an effective Director, you will have demonstrable experience in:

• Drive local business vision, strategy, focus and goals.
• Leading and managing large scale construction projects and programs as the key client interface. Establish and maintain a client-focused environment.
• Leads business development activities and provides communication and focus.
• Taking responsibility for stage gate governance throughout the projects lifecycle
• Developing and leveraging industry relationships and preparing strategies from a business generation and project delivery perspective.
• Delivers an exciting team vision, which inspires others to perform beyond their initial aspirations.
• Supports client organisations to develop and deliver major projects and programs efficiently and effectively.
• Manage the development of cost estimates from drawings and specifications.
• Lead the team across a variety of Infrastructure projects in the utilities and transport sectors. 
• Grow and develop exceptional people for your team.
• Displaying excellence in service delivery leadership.

About Us:

JourneyOne is part of a family of consulting businesses that work across Australia and beyond, with bases in Perth and Melbourne. This family is called “Rmkble”, as a nod to our shared mission of making every journey remarkable.

Rmkble businesses are forward-thinking consulting organisations committed to making a difference as we help clients solve unique business and technology problems. Today, the family consists of JourneyOne, DataDivers.io, Jibility, Red Marble AI and ProcessPath.

We leverage our combined strengths and services to provide a full breadth of services that enables our clients to achieve their digital transformation goals. From strategy to execution to ongoing support, together we can provide a full suite of services that are delivered with the close relationship and nimbleness of a smaller organisation, backed by the strength of a larger group of businesses.

The Rmkble family of businesses share similar ownership but most importantly we share the same values and unwavering focus on delivering remarkable client and people outcomes.

Together we have strength. With a large team of specialised consultants and a wide range of products and services between our organisations, we have the right solution for all our clients’ digital transformation needs.

Join a dynamic and rapidly growing technology consulting family now expanding in the vibrant city of Melbourne. Committed to delivering remarkable outcomes for both clients and team members, we are seeking a talented individual to take on the key role of Basecamp Leader – Business Development and Delivery Management.

Responsibilities:

As a Basecamp Leader, you will play a crucial role in delivering exceptional results for our clients and ensuring the operational success of our business unit. Key responsibilities include:

Business Development:

• Develop and execute strategic sales plans to achieve sustainable business growth.
• Build and maintain strong client relationships, identifying opportunities to continue to add value and make their journey remarkable.
• Create compelling proposals and presentations.

Delivery Management:

• Operationally manage multiple client journeys, ensuring successful project delivery.
• Provide leadership and guidance to project teams, fostering a culture of excellence and innovation.
• Monitor project timelines, budgets, and quality standards to ensure client satisfaction.

Strategic Leadership:

• Drive sustainability by overseeing the long-term success and viability of your Basecamp (business unit).
• Lead cross-functional teams, promoting collaboration and effective communication.
• Identify and implement process improvements to enhance operational efficiency.

Adaptability and Innovation:

• Pivot when required to address evolving client needs and market trends.
• Foster a culture of continuous improvement, encouraging creative solutions to challenges.
• Stay informed about industry developments and emerging technologies.

Selection Criteria:

• Successful client outcomes and looking after people are your key motivators.
• Proven experience in business development and delivery or program management within the technology consulting industry.
• Background in program/project management and tech leadership with an agile, value-driven mindset.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills.
• Demonstrated success in delivering strategic outcomes.
• Strategic thinker with the ability to drive sustainable business outcomes.
• Adaptable and responsive to changing business needs.
• Bachelor's degree in a relevant field; advanced degree is a plus.

Characteristics typical of Rmkble Leader includes:

• Alignment with Rmkble principles and our commitment to creating remarkable people and client journeys.
• A true team builder and people leader.
• Personally driven by bringing change and unlocking value for customers.
• Passion for learning and supporting the growth and development of others.
• Pragmatism in balancing innovation with quality and timely delivery.
• Knowledge of relevant industry frameworks, best practices and technologies.

How We Will Measure Your Success:

• Delivery of remarkable client journeys.
• Delivery of remarkable people journeys.
• Successful journey execution.
• Sustainable growth.
• Building a connected team.

What We Offer:

• Competitive salary.
• Significant opportunity for career growth and development within our family of businesses.
• Collaborative and dynamic work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are a dynamic and results-driven professional looking to make a significant impact in a fast-paced environment, we invite you to join our team.

Please note that applicants must have full working rights in Australia and be based Melbourne, Victoria.

The Pepperstone story started in 2010. We know what it’s like to trade the world’s markets. Our team describes us as a place for the curious and the driven, and we like to do things a little differently; as a transformative global fintech, we’re digital, nimble, connected, and united in our vision to create a better way to trade.

We thrive on progress – for our clients and for ourselves. Our organizational culture is ever-evolving, vibrant, diverse, global, and results-focused. You’ll find our 350+ team currently across 9 locations and time zones.

The Role:

The markets don't stand still and neither do we!

The Payroll Officer role is the newest addition to our in-house Global payroll team. Reporting to our Global Payroll Manager in Melbourne, you will be joining our People and Culture (P&C) team that fosters collaboration and diversity. You will be responsible for meticulously and promptly preparing and processing the monthly payrolls, with a dedicated emphasis on the Australian region. Your role will involve ensuring the payrolls are error-free and completed on schedule, guaranteeing accuracy and timely delivery. As a vital member of our team, you will play a crucial role in the smooth functioning of the Australian payroll system. While this is a hands-on role, you will be supported by our Payroll Manager, Finance team members and local payroll vendors in respective jurisdictions for quality payroll outcomes for our people and improving operational efficiencies.

To thrive in this role, you'll have previous experience in a fast-paced environment where change is a constant and you're comfortable managing multiple priorities at once! You'll also be excited at the prospect of learning new payroll jurisdictions - we have offices across Australia, UK, Europe, Dubai, Kenya, Bahamas and Chile.

This is a fixed term position for 15 months, with the view to ongoing after the completion of the current payroll implementation project.

As our Payroll Officer, your key responsibilities include, but not limited to :

• Accurately and promptly handle the monthly payroll processing for Pepperstone offices in Australia and other regions (with the support of our Payroll Officer in Cyprus)
• Manage all employee lifecycle changes, including new hires, terminations, redundancies, and salary adjustments, in collaboration with the P&C team
• Address general payroll inquiries from the Pepperstone team
• Supervise and provide assistance with complex payroll queries
• Perform payroll tasks at the end of each period, month, and year
• Deliver a high standard of customer service focused on timeliness, accuracy, and a personable approach while fostering strong working relationships with team members globally
• Ensure compliance with regulatory requirements set by local and governing agencies
• Keep up-to-date with relevant legislation, with support as needed
• Contribute to the development of payroll processes, striving for automation and optimization along with the Payroll Manager
• Provide support to the P&C team in general administration activities

About You:

• Demonstrated experience in a similar role as a payroll specialist/officer in Australia.
• Experience working in medium to large businesses (min. 250 employees) with ability to thrive in a high volume and fast paced business.
• Good stakeholder and project management skills to manage and deliver a roadmap of initiatives   
• Excellent attention to details
• Excellent Microsoft Excel skills.
• Ability to be available across time zones on an ad hoc basis (ex: during payroll cycles).
• Commitment to ongoing learning and development.
• Current and appropriate working rights in Australia.

Why you will enjoy working with us:

• Competitive salary structure
• Genuinely collaborative and friendly culture
• Flexible and hybrid working
• Remote working option - work from anywhere for up to 6 weeks per year, in addition to hybrid working as standard
• Ongoing personal development & learning opportunities
• 15 weeks paid primary carers parental leave & 4 weeks paid secondary carers leave
• 3 paid volunteering days per year & Workplace Giving Program
• Frequent events and celebrations including a standard weekly social
• Beautifully renovated large office at Collins Square - 727 Collins Street, Melbourne
• Best in class end of trip facilities including bicycle parking, change rooms & showers
• A full stocked kitchen, onsite coffee machines with locally sourced coffee beans (this is Melbourne after all) and curated specialty teas

More about Pepperstone

We’re a regulated online Forex and CFD trading platform. With the scale of a global fintech and the agility of a start-up, we arm our clients with everything they need to take on the global markets with confidence. You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and move forward with impact. To learn even more visit Pepperstonecareers.com and www.linkedin.com/company/pepperstone/

We understand it’s important to do due diligence on a prospective employer, see what our team are saying on Glassdoor. We respect our team members’ experiences and will never pay to remove a negative review.

Pepperstone is an equal opportunity employer. We are passionate about building a diverse workplace and strongly encourage applications from any background.

“We are a 2023 Circle Back Initiative Employer – we respond to every applicant”.

We will be reviewing applications as they come through, so if this is an opportunity that excites you, don't wait. Express your interest by clicking the apply button below as soon as possible.

Note to external agencies: While we appreciate the efforts of external recruitment agencies, we prefer to engage directly with applicants for this opportunity.

#Li-Hybrid

INTERNAL ROLE ONLY

An exciting Permanent role is available within CJS as a full-time FOH Team Support Officer.

This role is full time secondment role. Applications close, Friday, 9th February 2024.

As a Team Support Officer, this role will see you utilise your diverse product knowledge, strong attention to detail and communications skills to assist Contact Centre Representatives, Team leaders and Contact Centre Managers.

You will assist to deliver a superior outcome to both customers and clients calling on your experience, responding to enquiries, call reviews and conducting investigations.

The role plays a critical part in our endeavour to build a Centre of Excellence, where customers are treated with respect and are provided with accurate and timely information to their enquiries.

Key Responsibilities:

• To coach and guide CSRs to deliver a high quality of customer service
• To handle escalated calls from customer and resolve the issue at first point.
• Maintain work instructions and ensure that all manuals are kept up to date and assist in the communication and embedding of any changes.
• Assist the Contact Centre Team leaders to evaluate calls and provide coaching and feedback.
• To provide constructive feedback to Team leaders and CSRs
• Process and respond to complex requests received on behalf of our clients.
• Identifying skill gaps within the wider business and work with leaders to educate and reduce double handling within all Civica departments.
• Liaise with external stakeholders to continuously lift the standard of service provided.
• To liaise via email and verbally to mutually resolve escalated issues.
• Enter media and Victorian Ombudsman threats into the tracker to enable analysis of trends.

Essential Skills and Experience:

• In-depth knowledge of relevant FOH guidelines, processes, and performance standards.
• Highly proficient with CJS systems.
• Strong verbal and written communication skills.
• Ability to follow policies and procedures.
• Well-developed investigative, problem solving and decision-making skills.
• To work as part of a team to ensure that service standards are met.
• Self-driven with proven ability to manage workload and time autonomously.
• Intermediate Microsoft Office applications knowledge.

Responsibilities will include but are not limited to:

• Liaising with customer to plan and implement agreed services
• Scheduling of appointments.
• Maintaining busy inboxes, with queries, appointments and non-appointment services
• Providing administrative and operational support to consultant practitioners
• Providing information and advice to customers, or prospective customers
• Undertaking other tasks assigned to the Client Services team, including reception duties,  dictation, invoicing and supporting the greater team in general.

• Ongoing, full-time position
• Generous SCHCADS Award Salary on offer - SCHCADS Level 4.1 $82,045.60
• Convenient inner-city location
• Exciting new role

About the Organisation

Djirra is an Aboriginal Community Controlled Organisation with over 20 years’ experience accompanying Aboriginal and Torres Strait Islander women, and their children, on their individual journeys. We find solutions through Aboriginal and Torres Strait Islander women sharing their stories, journeys, and experiences. Djirra celebrates women’s strength and resilience. We are committed to a future without family violence.

We deliver holistic, culturally safe, specialist family violence support, legal services and case management, alongside cultural and wellbeing workshops, and programs. Our services have state-wide reach, touching every part of Victoria to meet the needs of Aboriginal and Torres Strait Islander women. Self-determination is the foundation of everything we do.

Djirra amplifies the voices of Aboriginal and Torres Strait Islander women. We advocate for system-wide change to improve access to justice, eliminate systemic violence, and strengthen women’s resilience.

We are an active member of the National Family Violence Prevention and Legal Services Forum, the peak body for Aboriginal and Torres Strait Islander people who are experiencing or at risk of family violence.

About the Role

Reporting to the Head of Strategic Communications, the role supports Djirra’s marketing and communications and engagement activities and projects, and monitors and reports on the effectiveness of communications.

Under the direction of the Head of Strategic Communications and working with the Communications and Engagement Coordinator, you will help implement media and communications activity, underpinning our efforts to effectively communicate Djirra priorities and build Djirra’s public profile, provide timely and accurate measurement and reporting of communications activities, undertake effective copywriting and provide administrative support.

Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

Applications will close midnight Sunday 11 February 2024, or as soon as a suitable applicant is found.

Please do not hesitate to contact Teresa Kyprianou, HR Advisor on [email protected] for a confidential discussion if you would like further information.

• A Working with Children Check Card
• A National Police Check
• A degree in communications, public relations, journalism, or marketing would be highly regarded. Working history in this area is highly favourable.

• Attractive salary packaging options (including meals and entertainment)
• Generous leave provisions apply and annual leave loading

• Employee Assistance Program with supportive, confidential counselling for personal and work concern
• Cultural awareness training in both formal and informal settings is provided
• Conveniently located in Collingwood near public transport and nearby to some great cafes, restaurants, and the Smith St shopping precinct

What you get to do in this role:

• Be accountable, manage and lead the ITSM business in the east while also being a key member of the ITSM practice leadership team
• Develop your team and people including coaching, mentoring and specialty skill development for all roles
• Manage and predictably deliver against traditional Professional Services business measurements (e.g. utilization) and proactively drive actions to help ensure future attainment of these measures is possible
• Be the Subject Matter Expert on ITSM best practices and advise customers, employees and partner people
• Drive the continuous improvements of your business, our methodology and service offerings based on field experiences and needs
• Identify areas of ITSM process improvement (efficiency and effectiveness) and recommend solutions that detail pros, cons and risks
• Be accountable to ensure customer engagements that are under your or teams span of control are complete, consistent, high quality, on time and deliver valued outcomes
• Be an active participant, contributor and thought leader in Communities of Excellence for this specialization
• Contribute to the continual improvement of Global Delivery and Practice business processes as well as the maturing of the ITSM Services portfolio, capabilities, expertise, best practices and solutions 

About Us:

JourneyOne is part of a family of consulting businesses that work across Australia and beyond, with bases in Perth and Melbourne. This family is called “Rmkble”, as a nod to our shared mission of making every journey remarkable.

Rmkble businesses are forward-thinking consulting organisations committed to making a difference as we help clients solve unique business and technology problems. Today, the family consists of JourneyOne, DataDivers.io, Jibility, Red Marble AI and ProcessPath.

We leverage our combined strengths and services to provide a full breadth of services that enables our clients to achieve their digital transformation goals. From strategy to execution to ongoing support, together we can provide a full suite of services that are delivered with the close relationship and nimbleness of a smaller organisation, backed by the strength of a larger group of businesses.

The Rmkble family of businesses share similar ownership but most importantly we share the same values and unwavering focus on delivering remarkable client and people outcomes.

Together we have strength. With a large team of specialised consultants and a wide range of products and services between our organisations, we have the right solution for all our clients’ digital transformation needs.

Join a dynamic and rapidly growing technology consulting family now expanding in the vibrant city of Melbourne. Committed to delivering remarkable outcomes for both clients and team members, we are seeking a talented individual to take on the key role of Basecamp Leader – Business Development and Delivery Management.

Responsibilities:

As a Basecamp Leader, you will play a crucial role in delivering exceptional results for our clients and ensuring the operational success of our business unit. Key responsibilities include:

Business Development:

• Develop and execute strategic sales plans to achieve sustainable business growth.
• Build and maintain strong client relationships, identifying opportunities to continue to add value and make their journey remarkable.
• Create compelling proposals and presentations.

Delivery Management:

• Operationally manage multiple client journeys, ensuring successful project delivery.
• Provide leadership and guidance to project teams, fostering a culture of excellence and innovation.
• Monitor project timelines, budgets, and quality standards to ensure client satisfaction.

Strategic Leadership:

• Drive sustainability by overseeing the long-term success and viability of your Basecamp (business unit).
• Lead cross-functional teams, promoting collaboration and effective communication.
• Identify and implement process improvements to enhance operational efficiency.

Adaptability and Innovation:

• Pivot when required to address evolving client needs and market trends.
• Foster a culture of continuous improvement, encouraging creative solutions to challenges.
• Stay informed about industry developments and emerging technologies.

Selection Criteria:

• Successful client outcomes and looking after people are your key motivators.
• Proven experience in business development and delivery or program management within the technology consulting industry.
• Background in program/project management and tech leadership with an agile, value-driven mindset.
• Strong leadership skills with the ability to inspire and motivate teams.
• Exceptional communication and interpersonal skills.
• Demonstrated success in delivering strategic outcomes.
• Strategic thinker with the ability to drive sustainable business outcomes.
• Adaptable and responsive to changing business needs.
• Bachelor's degree in a relevant field; advanced degree is a plus.

Characteristics typical of Rmkble Leader includes:

• Alignment with Rmkble principles and our commitment to creating remarkable people and client journeys.
• A true team builder and people leader.
• Personally driven by bringing change and unlocking value for customers.
• Passion for learning and supporting the growth and development of others.
• Pragmatism in balancing innovation with quality and timely delivery.
• Knowledge of relevant industry frameworks, best practices and technologies.

How We Will Measure Your Success:

• Delivery of remarkable client journeys.
• Delivery of remarkable people journeys.
• Successful journey execution.
• Sustainable growth.
• Building a connected team.

What We Offer:

• Competitive salary.
• Significant opportunity for career growth and development within our family of businesses.
• Collaborative and dynamic work environment.
• Exposure to cutting-edge technologies and industry trends.

If you are a dynamic and results-driven professional looking to make a significant impact in a fast-paced environment, we invite you to join our team.

Please note that applicants must have full working rights in Australia and be based Melbourne, Victoria.

ERM is seeking an EHS&S Management Information Systems (EMIS) Digital Consultant in Australia to join our global Digital Services business. At ERM, we offer a robust combination of deep EHS&S experience together with broad environmental management information solution expertise. Our EMIS services span the entire information management life cycle, from assisting clients with information solutions portfolio assessment, strategy, technology evaluation and planning, to designing, testing and implementing enterprise-wide systems and innovative technologies.

ERM has enduring values, which are fundamental to our business conduct. We are passionate about our people, their safety, well-being and development. ERMers take accountability, are client focused, and collaborate with colleagues across geographies.  If you share our values, believe in sustainability and are motivated by opportunities to shape, build, and contribute to a team that makes a real impact to our client’s businesses, ERM is the right place for you. We offer a flexible working environment and competitive salary.

As a Consultant on our team, you will be a valuable asset amongst a diverse team of professionals striving to address business growth, daily business operations and environmental issues. You will work within an environment that promotes proactive cooperation and motivates individuals to maintain a positive attitude in order to consistently deliver quality services and technical solutions.

POSITION SUMMARY:

In this client - facing role, you will support business leaders in the successful selection, configuration, implementation and sustainment of EHS and sustainability management information systems. You will also provide objective, independent advice on off-the-shelf or custom-built, third-party technologies and knowledge of the market presence of these technologies within our clients. (Training will be provided.) The successful candidate will have effective client communication skills and a passion for sustainability and technology, with an educational background in Engineering, Environmental Science, Sustainability, Information Technology, Computer Science, Management Information Systems, or Theoretical Business. Ideally, you will have successfully completed university courses that provided exposure to and experience with Environmental software or environmental studies in order to further develop a deep understanding of global EHS and sustainability business capabilities, regulatory requirements and best practices.

RESPONSIBILITIES:

• Evaluate EHS&S Management Information Systems (EMIS) available on the market, including assisting clients with system requirements and software selection.
• Engage in all life cycle stages of project execution; Implement EMIS software for clients worldwide, assisting with system configuration, integration, training, rollout, support, maintenance, enhancement and improvements as required to meet overall business objectives of clients.
• Support consultant teams that configure/deploy environmental health, safety and sustainability solutions; specific activities include drafting and publishing system design documents, configuring technical specifications and components within the solution, analyzing/migrating data, and developing custom reports/dashboards and automated interfaces.  
• Participate in system support and training documentation teams, and prepare and present training to internal consultants and client system users.
• Apply functional and technical skill to configure EMIS software; serve as subject matter expert to provide escalation point for production issues.
• Map and analyze end-to-end business processes within third party and proprietary systems as well as integration with EHS&S Management Information Systems software, following formal IT guidelines.
• Facilitate management of change issues with the adoption of new information systems. 
• Serve as a power user of collaborative technology, and champion new and innovative business solutions within established and emerging technical architectures (i.e. Enablon, Intelex, Cority, SAI Global EHS 360, SAP EHSM, and other EHS&S software systems.)

REQUIREMENTS:

• University degree holder in an environmental or technical field such as Environmental Sciences, Information Technology, Computer Science, Engineering, Management Information Systems, or Theoretical Business.
• Diversified information technology background and knowledge of EHS software, methodologies, domains and technology an advantage but not required. (Environmental Compliance, Industrial Hygiene and Safety, Occupational Health, Occupational Hygiene, Audit Management, Incident Management & Risk Assessment)
• Enablon, Intelex, Cority, SAI Global EHS 360, SAP EHSM, Sphera, or other EHS&S software systems knowledge and education/professional experience a plus but not required.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. 

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.

We are seeking experienced environmental impact assessment practitioners, from Principal Consultant to Technical Director level, to be based in our Melbourne office (hybrid working available).

You will play a leadership role in ensuring that major projects are developed in a sustainable and environmentally responsible manner, with a focus on renewable energy projects in both onshore and offshore environments. You will be supported by a large cohort of industry leading technical specialists and environmental professionals.

This is an excellent opportunity for a senior professional looking to advance their career level with a global environmental leader.

Role Responsibilities:

• Lead EIS/EES projects and approvals strategies on major projects, both offshore and onshore.
• Lead and manage a range of projects within scope and budget, and ensure team and stakeholder relationships are maintained to an exceptional standard. 
• Collaborate with technical team leads to develop and deliver superior outcomes for our clients.
• Support Account Directors in maintaining existing client relationships and develop strategies to pursue and win new business opportunities.
• Contribute to a positive team culture and mentor junior team members to develop their skills.

If you have the following, we want to hear from you:

• 10+ years’ experience in environmental planning and impact assessments, including 5+ years’ experience in environmental consulting – experience in marine and offshore environments highly desirable.
• Demonstrated experience in Commonwealth and Victorian environmental legislation and their application to the delivery of complex and major projects. Broader experience in other jurisdictions highly desirable.
• Excellent project management and project delivery skills, including budgeting, resourcing, scheduling, risk management, and communications.
• Demonstrated experience in building and sustaining excellent relationships with clients, stakeholders and teams.
• Tertiary degree in Environmental Engineering, Environmental Science, Planning or a related discipline.
• Authorisation to work in Australia.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. ERM is proud to be an Equal Employment Opportunity employer.

ERM can accommodate flexible working arrangements, and provides quarterly Wellness Days, public holiday swaps, secondary carer’s leave, purchased leave options and study assistance.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

Offshore wind specialists – environmental impact assessments

We are seeking environmental impact assessment practitioners experienced in offshore wind projects, from Principal Consultant to Technical Director/Partner level, to be based in our Melbourne office (hybrid working available).

You will play a leadership role in ensuring that offshore wind and marine infrastructure projects are developed in a sustainable and environmentally responsible manner. You will be supported by a large cohort of industry leading technical specialists and environmental professionals, including ERM’s Australian and Global Marine and Impact Assessment Technical Communities.

This is an excellent opportunity for a senior professional looking to advance their career level with a global environmental leader.

Role Responsibilities:

• Lead EIS/EES projects in marine environments and as an offshore wind specialist.
• Lead the design, mobilisation, fieldwork coordination and reporting for marine baseline studies, including being a key contributor to safety planning.
• Manage projects to scope and budget, and ensure team and stakeholder relationships are maintained to an exceptional standard. 
• Collaborate with technical team leads to develop and deliver superior outcomes for our clients.
• Support Account Directors in maintaining existing client relationships and develop strategies to pursue and win new business opportunities.
• Contribute to a positive team culture and mentor junior team members to develop their skills.

If you have the following, we want to hear from you:

• 10+ years’ experience in environmental planning and impact assessments on offshore projects, including 5+ years’ experience in environmental consulting – experience in Australia and internationally highly desirable.
• Excellent project management and project delivery skills, including budgeting, resourcing, scheduling, risk management, and communications.
• Demonstrated experience in building and sustaining excellent relationships with clients, stakeholders and teams.
• Tertiary degree in Marine Science, Engineering or a related discipline.
• Authorisation to work in Australia.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. ERM is proud to be an Equal Employment Opportunity employer.

ERM can accommodate flexible working arrangements, and provides quarterly Wellness Days, public holiday swaps, secondary carer’s leave, purchased leave options and study assistance.

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is seeking a Senior Project Manager in Australia to join our global Digital Services business. At ERM, we offer a robust combination of deep EHS&S experience together with broad Environmental Management Information Systems solution expertise. Our EMIS services span the entire information management life cycle, from assisting clients with information solutions portfolio assessment, strategy, technology evaluation and planning, to designing, testing and implementing enterprise-wide systems and innovative technologies.

ERM has enduring values, which are fundamental to our business conduct. We are passionate about our people, their safety, well-being and development. ERMers take accountability, are client focused, and collaborate with colleagues across geographies.  If you share our values, believe in sustainability and are motivated by opportunities to shape, build, and contribute to a team that makes a real impact to our client’s businesses, ERM is the right place for you. We offer a flexible working environment and competitive salary.

As a Senior Consultant on our team, you will be a valuable asset amongst a diverse team of professionals striving to address business growth, daily business operations and environmental issues. You will work within an environment that promotes proactive cooperation and motivates individuals to maintain a positive attitude in order to consistently deliver quality services and technical solutions.

POSITION SUMMARY:

In this client - facing role, you will apply strong Project Management skills and EHS&S subject matter knowledge to effectively support business leaders in the successful selection, configuration, implementation and sustainment of EHS and Sustainability Management Information Systems. As a Senior Consultant, you will also provide objective, independent advice on off-the-shelf or custom-built, third-party technologies and knowledge of the market presence of these technologies within our clients. The successful candidate will be an experienced IT professional with effective client communication skills and a successful track record in project management. Experience implementing EMIS software such as SAP EHSM, Enablon, SAI Global EHS 360, Intelex, Cority, or Sphera is preferred. You will demonstrate strong functional and technical skills along with a deep understanding of global EHS and sustainability business capabilities, regulatory requirements and project management best practices.

RESPONSIBILITIES:

• Evaluates EHS&S Management Information Systems (EMIS) available on the market, including assisting clients with system requirements and software selection.
• Manages EHS&S Management Information Systems software implementation projects for industrial/corporate clients worldwide, assisting with project management, system configuration, integration, training, rollout, support, maintenance, enhancements, and improvements to meet overall business objectives of clients.
• Oversees all aspects of projects related to the scope, schedule, budget, quality, and delivery. Consults and collaborates with clients to set deadlines, assign responsibilities, and monitor and summarize progress of projects.
• Leads consultant teams that configure/deploy environmental health, safety and sustainability solutions; specific activities include drafting and publishing system design documents, configuring technical specifications and components within the solution, analyzing/migrating data, and developing custom reports/dashboards and automated interfaces.  
• Serves as subject matter expert to provide escalation point for production issues.
• Maps and analyzes end-to-end business processes within third party and proprietary systems as well as integration with EHS&S Management Information Systems software, following formal IT guidelines.
• Engages in system support and training documentation teams, prepares and presents training to internal consultants and client system users.
• Facilitates management of change issues with the adoption of new information systems. 
• Serves as a power user of collaborative technology, and champion new and innovative business solutions within established and emerging technical architectures (i.e. Enablon, SAI Global EHS 360, Intelex, Cority, or Sphera.)

REQUIREMENTS:

• Bachelor’s Degree in a technical field such as Information Technology, Computer Science, Engineering, Environmental Science, or Management Information Systems.
• 5 - 10+ years of relevant work experience in an EHS related field.
• Strong knowledge of project management best practices.
• Diversified information technology experience and sound knowledge of EHS software, methodologies, domains and technology required. (Environmental Compliance, Industrial Hygiene and Safety, Occupational Health, Occupational Hygiene, Audit Management, Incident Management & Risk Assessment)
• EHS&S Management Information Systems configuration and implementation knowledge or experience with one or more of the following software systems preferred: Enablon, SAI Global EHS 360, Intelex, Cority, Sphera, or SAP EHSM.

Who We Are:

As the world’s leading sustainability consulting firm, ERM is uniquely positioned to contribute to the environment and society through the expertise and energy of our employees worldwide. Sustainability is what we do, and is at the heart of both our service offerings and how we operate our business. For our people, our vision means attracting, inspiring, developing and rewarding our people to work with the best clients and on the biggest challenges, thus creating valuable careers. We achieve our vision in a sustainable manner by maintaining and living our ERM values that include Accountability, Caring for our People, Client Focus, Collaboration, Empowerment, and Transparency. 

ERM does not accept recruiting agency resumes. Please do not forward resumes to our jobs alias, ERM employees or any other company location. ERM is not responsible for any fees related to unsolicited resumes.

ERM is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status or disability status.

Thank you for your interest in ERM.