About the role:

We are looking for an experienced Team Leader to support and develop a team of 50+ passionate community workers who provide a wide range of in-home care services to the elderly around Brisbane.

In this role, you will provide coaching, ongoing support, and direction to a geographically dispersed team with the goal of achieving exceptional customer service. Along with being the daily point of contact for your team, you will also conduct interviews and inductions for new care workers, manage individual and team performance, and drive safety initiatives. 

You will also manage payroll and other admin tasks, ensure compliance targets are met and handle customer escalations with support from the management team.

In this permanent full-time role, you'll enjoy the flexibility of working remotely while also engaging with your team in-person within the community. 

About you:

• Proven team leadership experience supporting large teams within community, call centre, retail, hospitality or similar industries.
• You will have the ability to build trusted relationships, communicate with empathy whilst maintaining professional boundaries with your team. 
• Previous experience within the Community/Aged Care industry would be great but not essential.
• Exceptional communication and time management skills with an ability to work well under pressure.
• Strong passion for compliance and achieving customer satisfaction.
• Demonstrated experience with coaching, having difficult conversations and performance managing frontline teams.
• Stakeholder engagement and problem-solving skills.
• Relevant qualifications (or equivalent experience) in Leadership plus Training and Assessment are desirable.

About KinCare:

We have a 30-year track record of supporting older Australians to live independently. We’re committed to improving the quality of life and health & well-being for our customers through tailored in-home care services.

It’s really the people here who make it a great place to work. When you come to work for us, you can be sure that you will be inspired and challenged every day. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career. As a family-orientated company, we believe time at work and at home matters. We are all about work-life balance and flexibility.

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

If this sounds like the role and workplace for you, apply now!

For more information, visit www.kincare.com.au or contact our Talent team at [email protected].

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

• Guaranteed hours and shifts in Launceston 7250 - Perm Part Time 

• Extensive paid training. Paid km’s. Phone allowance and other discounts 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in Launceston 7250​​​​​​​.  

Your day will include;

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live

• Helping our customers with meal preparation and shopping 

• Providing social support and access to lifestyle activities

• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals

• Providing respite and emotional support

• Social support and transport to appointments

• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 

• Guarantee hours close to home as a permanent part time employee.

• Your well-being is our priority. You can’t care for others if you don’t look after yourself.

• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.

• Accelerated learning programs to gain your professional qualifications (Cert 3).

• Paid CPR and First Aid courses.

• Paid km’s, phone allowance and discounts on your car maintenance.

• Free uniform and a shoe allowance.

• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 

• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.

• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.

• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.

• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we require a National Police Check, functional assessment and evidence of covid vaccination.

• Guaranteed hours and shifts in Latrobe 7307 - Perm Part Time 

• Extensive paid training. Paid km’s. Phone allowance and other discounts 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in Latrobe 7307.  

Your day will include;

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live

• Helping our customers with meal preparation and shopping 

• Providing social support and access to lifestyle activities

• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals

• Providing respite and emotional support

• Social support and transport to appointments

• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 

• Guarantee hours close to home as a permanent part time employee.

• Your well-being is our priority. You can’t care for others if you don’t look after yourself.

• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.

• Accelerated learning programs to gain your professional qualifications (Cert 3).

• Paid CPR and First Aid courses.

• Paid km’s, phone allowance and discounts on your car maintenance.

• Free uniform and a shoe allowance.

• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 

• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.

• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.

• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.

• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we require a National Police Check, functional assessment and evidence of covid vaccination.

• Guaranteed hours and shifts in Newcastle - Permanent Part Time
• Award rate $27.89 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being and more! 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Canberra area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

Animal Referral Hospital, Essendon Fields, VICTORIA 

Emergency & Critical Care Nurse 

Certificate IV – Veterinary Nursing 

• Parental Leave Cover (6 month Fixed term)
• Part-time equivalent - 1 position
• Above award salary (Commensurate with experience)
• Start date April 2024

Does the thrill of trauma and emergency medicine excite you, but you remain as cool as a cucumber?

The Emergency & Critical Care department at the Animal Referral Hospital in Essendon Fields has two full-time maternity leave cover positions available for a nurse to join our hard-working team that is dedicated to best possible patient outcomes and who works within client needs.

This position may be suited for an experienced GP nurses with a keen interest in emergency & critical care medicine. The successful applicants will need to be available for varying day, evening and overnight shifts on a fortnightly roster in our 24/7 hospital.    

About ARH:

The Animal Referral Hospital (ARH) Essendon has a 24 hour per day, 7 days a week, dedicated emergency and critical care (ECC) service. The hospital is staffed with an outstanding team of emergency veterinarians and nurses working alongside specialists in ECC / internal medicine and surgery. We aim to provide a responsive, comprehensive emergency and referral service to Victorian veterinarians, their clients and their pets. We provide high professional and clinical standards, which are tempered with genuine care and compassion.

ARH is well equipped with CT, MRI, digital radiology, ultrasound, endoscope, in-house laboratory, ventilators, patient monitors and sophisticated emergency and surgical facilities. ARH utilises fully integrated Rx works software and operates with Smartflow electronic hospital charting. We also have the added advantage of internal referral to our associate specialist departments in surgery, medicine and advanced imaging. 

Our nursing team is highly valued and encouraged to utilise their skills and work autonomously to support our specialist veterinarians in providing exceptional patient care. Nurses also have access to regular free in-house continuing education sessions to develop their existing skillset and knowledge.

Role:

Duties and responsibilities include but are not limited to;

• Admission & triage of emergency patients
• Forward planning and providing direct and individualised patient care for critically ill patients
• Performing diagnostics and treatments
• Plan and perform anaesthesia for ill or unstable patients
• Record all care information concisely and accurately
• Work directly under the guidance and support of veterinarians and senior nurses
• Liaise knowledgeably and accurately with staff and clients.
• General Housekeeping

About you:

We are searching for an experienced nurse who possesses the ability to multitask and work well as a team in an often face-paced environment. Specialist hospital experience is preferable, but a strong general practice background is welcome and looked highly upon. On the job training will be provided with ongoing support by senior nurses and veterinarians however applicants must possess the ability to work unsupervised as well as demonstrate reasonable proficiency in basic nursing skills such as intravenous catheter placement, fluid therapy, drug dose calculations, use of monitoring equipment and assessing vital signs, as the role involves a degree of autonomy and use of initiative.

Essential Attributes;

• Minimum of 2 years’ fulltime experience in general practice post qualification
• Certificate iv in veterinary nursing or higher
• A professional and positive demeanour
• Ability to work efficiently with initiative in a face-paced environment
• Available to work varying days/evenings/night shift
• Excellent communication skills
• Well-developed organisational skills
• Interest in emergency & critical care medicine
•  

Desirable attributes;

• Previous experience in an emergency or specialist hospital (but not essential)
• Knowledge of Rx works / Smart flow will be highly regarded (but not essential)

  Benefits;

• Expand your clinical skills and knowledge in a supportive, exciting and dynamic environment
• A challenging and rewarding position
• In-house continuous education/ professional development/ Yearly CE budget for external education
• Mentorship, on job training and continuous workplace support
• Employee Assistance Program
• Staff discounts and social events

Interested? Apply now via the link!

• Guaranteed hours and shifts in Bundaberg 4670 - Perm Part Time 

• Extensive paid training. Paid km’s. Phone allowance and other discounts 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in Bundaberg 4670.  

Your day will include;

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live

• Helping our customers with meal preparation and shopping 

• Providing social support and access to lifestyle activities

• Providing respite and emotional support

• Social support and transport to appointments

• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 

• Guarantee hours close to home as a permanent part time employee.

• Your well-being is our priority. You can’t care for others if you don’t look after yourself.

• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.

• Accelerated learning programs to gain your professional qualifications (Cert 3).

• Paid CPR and First Aid courses.

• Paid km’s, phone allowance and discounts on your car maintenance.

• Free uniform and a shoe allowance.

• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 

• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.

• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.

• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.

• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we require a National Police Check, functional assessment and evidence of covid vaccination.

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking a proactive and organized Administration Officer to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity. As an organization, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are focused on ensuring our practices are inclusive and enabling connection with the Queensland community. Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients. Join us in making a difference in the lives of individuals with disabilities.

Responsibilities:

• Answer and redirect phone calls in a professional and courteous manner
• Manage and coordinate schedules, appointments, and meetings
• Organise and maintain electronic and hard copy files
• Assist with documentation and record-keeping
• Prepare and distribute correspondence, memos, and reports
• Process and manage invoices and expense claims
• Assist with general office administrative tasks, including ordering supplies and maintaining inventory
• Provide support to other team members as needed

• Proven experience in an administrative role
• Strong organisation and time management skills
• Proficient in using office software and equipment
• Attention to detail and accuracy
• Excellent communication and interpersonal skills
• Ability to prioritise and manage multiple tasks
• Ability to work independently and collaboratively as part of a team
• Experience working in the disability sector or a similar industry is highly desirable

• Employee Assistance Program - Counseling
• Training & Development
• Opportunity for Growth and Developments
• Work for a Company that Values their Employees
• Great Incentive Programs

• Guaranteed hours and shifts in Bankstown- Permanent Part Time
• Award rate $29.51 per hour + Super + Paid KM's.
• Accelerated career progression. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Canberra area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities
• Personal care inc getting them up, showered and dressed for the day, medication management, assisting with mobility and therapy goals
• Providing respite and emotional support
• Social support and transport to appointments
• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

Company:

Description:

Mercer is seeking candidates for the following position based in Melbourne:

Quality and Care Associate (Aged Care) - Care & Living with Mercer

Care & Living with Mercer (CaLM) is a unique service helping ageing Australians and their carers understand and more easily access aged care and living options. The guidance and advice is made available to Australians through their employer or Superannuation fund as a benefit, via selected financial advisors or to consumers directly. CaLM has the goal of being the most widely used service of its kind in Australia.

As the Quality and Care Associate you will be primarily responsible for maintaining an up-to-date database of carefully vetted Aged Care providers. This is primarily achieved by building and maintaining connection with care providers, visiting aged care facilities, reaching out to provider contacts and systematically updating the database. The Quality and Care Associate supports a team of Care Consultants by assisting with Plan Reviews, reporting and generating provider information that is accurate and fit-for-purpose.

What is in it for you?

At Mercer, we recognise that our most important asset is our people. We offer benefits and programs that support career development such as professional development support, exam and study assistance and global rotation opportunities which will support and nurture you with every opportunity to reach your full potential.

We also recognise the value of healthy, happy colleagues and promote a culture of care and wellbeing, offering benefits such as flexible working and much more!

• Flexible work arrangements
• Leading training and development program
• Professional environment where your career path really matters and is supported in our global organisation
• Great team environment with energetic and supportive colleagues
• Genuine work life balance

Key Responsibilities:

• Perform due diligence of vetted aged care providers:
  • Manage and maintain the process for conducting due diligence of providers that Care & Living with Mercer will recommend to customers, including updating the due diligence spreadsheet and input fields as required
  • Manage and maintain the database of vetted providers and their associated status (recommend, do not recommend, on hold)
  • Work in partnership with the Care Consultant team to initiate provider due diligence when required for customers and update provider due diligence records when Care Consultants have new information, based on interaction with providers
  • Build relationships with providers’ contacts to build and develop the knowledge, brand and trust of Care & Living with Mercer with these contacts
• Information library: Maintain correct and up-to-date content of the Information Library with changes provided by DCM Media, as well as any changes requested by the Product & Operations Leader
• Customer Plan actions: Maintain the content of the Plan actions and related information based on changes requested by the Care Consultant Leader and Product & Operations Leader
• Periodic reporting: Collect required reporting data from Care Consultants and report in format required for other functions within Care & Living with Mercer, such as Client Growth Leader and Marketing Manager
• Periodically support completion of customer Plan reviews with Care Consultant team members
• Stay abreast on industry news and developments that may impact Care & Living with Mercer’s services

What you need to have: 

• Administration experience, ideally in Aged Care
• Ability to build strong relationships with providers through regular visits, phone interaction and emails
• Excellent verbal and written communication, particularly with negotiation and persuasion
• Outstanding customer service

What makes you stand out:

• Aged care industry experience
• Experience in Allied Health
• Sales experience

About us:

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s approximately 25,000 employees are based in 43 countries and the firm operates in 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with 85,000 colleagues and annual revenue of over $20 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and Twitter 

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person. Note: the changes to our hybrid work policy do not apply to officially designated remote workers and are subject to any works council or local legal requirement.

We are looking for a Customer Care Executive to join our team in Perth on a permanent full time basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence.

The core responsibilities in this role include:

• Providing support to national and key clients
• Drawing up contracts for services offered
• Processing purchase orders
• Planning and booking technician jobs for smooth client service
• Liaising with customers on a daily basis
• Processing enquiries efficiently and pro-actively resolving client issues
• Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
• Make outgoing calls to our existing client database to promote our products and services

Requirements :

• Previous working experience in a similar role (customer service/ administration/ account management)
• High attention to detail and excellent organisational skills
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task and work autonomously
• Outstanding verbal and written communication skills
• Love working in a team environment

The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks.

About Us :

Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programmes for colleagues to enhance their skills.

Employee Testimonials -

"I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself."

Deb Morris

Customer Service Manager

"As an Initial Hygiene Technician, I earn commission for sales leads and five-star online reviews."

Lisa Crow

Local Service Manager

"The team culture is inclusive, family-oriented and feels like a small business even though it is global"

Lisa Craker

Executive Assistant

• Guaranteed hours and shifts in Campbelltown - Permanent Part Time 
• Award rate $27.89 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being. 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Campbelltown area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

• Tumut Location
• Medication competent PCA 
• Permanent Part Time Position 
• Friday to Sunday 0645-1445

Make a difference through providing high quality personalised care to our valued aged care residents. This is a rewarding & diverse role that includes a range of duties to assisting with our Residents in living life to its fullest.

We are looking for Permanent Part Time Medication competent PCA to join our team who are available to work Friday to Sunday Moring shifts (0645 -1445) as part of a dedicated team who work hard to create a safe, home like environment. In your role you'll be responsible for:

• Administering medications
• Assisting with personal care such as showering & dressing;
• Supporting with day to day tasks such as eating and social activities;
• Working with clinical staff to ensure care & medication plans are followed;
• Maintaining documentation & working as part of a team to ensure our residents' health and well-being are optimised; and
• Providing high quality service to families and the community.

To be successful in this role you'll need:

• Cert IV in Aged care ( Should have covered Administer and monitor medications module)
• Experience in Medication Administration
• A passion for providing high quality care to the elderly;
• Great communication & team work skills;
• Flexibility & the ability to adapt to change; and
• Must be fully vaccinated for Covid-19

Catholic Healthcare promotes the dignity, life and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD.  Our values of Courage, Compassion and Integrity sit at the core of everything we do. 

 Why you'll love working with us:

• An opportunity to build a career with a successful growing values-based organisation;
• Be part of a supportive and inclusive 'people first' culture; and
• Great salary packaging opportunities and other benefits.

So, if you're looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we'd love to hear from you.

Apply online now.

Please note that pre-employment checks (including NDIS) will be completed for all preferred candidates before an Offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.

• Guaranteed hours and shifts in Wyong - Permanent Part Time
• Award rate $27.89 per hour + Super + Paid KM's + Phone Allowance
• Accelerated career progression. Employee Benefits Program with discounts on Food, Clothing, Health and Well Being and more!

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in the Wyong area.

Your day will include:

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live
• Helping our customers with meal preparation and shopping 
• Providing social support and transport to lifestyle activities

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 
• Guaranteed hours close to home as a permanent part time employee.
• Your well-being is our priority! You can’t care for others if you don’t look after yourself.
• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.
• Accelerated learning programs to gain your professional qualifications (Cert 3).
• Paid CPR and First Aid courses.
• Paid Km’s, phone allowance and discounts on your car maintenance.
• Free uniform and a shoe allowance.
• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 
• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.
• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.
• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.
• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today!

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we will be performing a National Police Check/Right to Work, functional fitness assessment on your behalf, as well as confirming evidence of COVID vaccination.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

LME Care, a Registered NDIS Support Provider in Brisbane, is seeking compassionate and dedicated Support Workers to join our team. With over 25 years of combined experience in the disability sector in Australia, LME Care is committed to delivering high-quality services with purpose, courage, and integrity. As an organisation, we value empathy and believe in promoting choice, hope, building resilience, and growing individual self-determination. We are focused on ensuring our practices are inclusive and enabling connection with the Queensland community. Our drive for service excellence sets us apart and positions us as a provider, partner, and employer of choice. We strictly adhere to government quality and safety requirements and have proven experience in managing complex participants with high needs. Our thorough recruitment and onboarding process ensures that our team members have the right skills and qualifications to effectively support our clients. Join us in making a difference in the lives of individuals with disabilities.

The locations span from Northside, Southside, Inner City, Camp Hill, Annerley, Ipswich and Logan.

Responsibilities

• Provide support and assistance to individuals with disabilities
• Assist with daily living activities and personal care
• Promote independence and community engagement
• Follow individual support plans and guidelines
• Monitor and report on client progress and wellbeing
• Collaborate with other team members and stakeholders to ensure holistic support
• Adhere to all relevant policies and procedures, including health and safety regulations
• Attend training and professional development sessions to enhance skills and knowledge

About you:

• You have a positive attitude and empathetic nature.
• Knowledge and understanding of disability support principles and practices
• You are an excellent listener who can communicate authentically and honestly, and are able to work independently.
• You are adaptable to the different needs, environments, experiences, and cultural backgrounds of our clients.
• You treat others with dignity, respect and are without judgement.

• Previous experience in a similar role preferred
• Therapeutic Crisis Intervention Trauma Informed Care experience preferred
• Previous experience in supporting participants with Mental Health diagnosis essential
• Current first aid and CPR certification
• Valid driver's license and access to a reliable vehicle
• A current NDIS Workers Screening Card and a Working with Children Check (Blue Card) 
• NDIS Workers Orientation Module
• Availability to work flexible hours, including weekends and evenings

Remuneration:

SCHADS Award - Social & Community Services

An exciting opportunity has become available for a part-time Registered Nurse for a Clinical Care Coordinator position at Derwent Views in Hobart, Tasmania.

About us: Respect is a rapidly growing, not for profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and NSW. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

About The Role: The Clinical Care Coordinator plays a crucial role in coordinating person-centered clinical care for residents, adhering to established policies, procedures, and professional standards. Working in collaboration with the Care Manager, the primary purpose is to concentrate on individual resident needs. This involves ensuring the existence of a current and well-documented Care Plan that effectively addresses residents' needs. The Care Coordinator also contributes to the review and delivery of the Care Plan with the support of the multi-disciplinary care team. Day-to-day reporting for this position is directed to the Care Manager or General Manager.

The Clinical Care Coordinator works in collaboration with the Care Manager to ensure effective coordination of resident care, including:

• Assists with the admission of new residents to the facility, ensuring that they are assessed.
• Assess the individual needs of residents and develop person-centered care plans in consultation with other healthcare professionals, ensuring that care is tailored to meet their specific needs.
• Collaborate with other healthcare professionals to deliver comprehensive care to residents.
• Communicate effectively with residents' families and health care providers, keeping them informed about their health conditions, care plans, and any significant changes or concerns.
• Maintain accurate and up-to-date resident documentation, including care plans, behaviour charts, medication charts, observations and/or incidents.
• Provide and assist with direct nursing care to residents, including and not limited to assisting with activities of daily living (ADLs), administering and managing medication, catheterisation, conducting observations and monitoring, and wound management.
• Actively participates in case conferences and relevant meetings
• Complete clinical assessments and reviews at required intervals and escalate as required, including COD status, daily wound care and fall management
• Undertake audits as required, including the Schedule 8 drug count
• Assist with pharmacy ordering as required
• Check alerts, overdue tasks and progress notes to ensure they are completed effectively and to standard
• Coordinate infection control measures are in place and ongoing risk reduction strategies are being implemented
• Assist with the investigation of clinical incidents and their close out as required
• Collate data and prepare information for reports as required

Essential:

• Bachelor of Nursing
• Current Australian Health Practitioner Regulation Agency (AHPRA) registration
• Nursing experience within a residential aged care facility, preferably at least 3 years of aged care experience.
• Experience of working cooperatively with multi-disciplinary care teams
• Strong clinical assessment, documentation and practice skills
• Effective communication and interpersonal skills
• Proficient computer and information management skills, including ability to use Microsoft and clinical software systems.
• Experience in a similar clinical care role
• An understanding of the aged care accreditation process
• Working knowledge of quality improvement programs
• Current Driver’s License.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• A healthy, supportive and positive workplace culture

An exciting opportunity has become available for a part-time Registered Nurse for a Clinical Care Coordinator position at Eliza Purton in Ulverstone, Tasmania.

About us: Respect is a rapidly growing, not for profit, progressive, and purpose-driven aged care and retirement living provider that operates across Tasmania, Victoria, and NSW. Respect is known for the great care we provide to our clients and the supportive and respectful working environment for our employees.

About The Role: The Clinical Care Coordinator plays a crucial role in coordinating person-centered clinical care for residents, adhering to established policies, procedures, and professional standards. Working in collaboration with the Care Manager, the primary purpose is to concentrate on individual resident needs. This involves ensuring the existence of a current and well-documented Care Plan that effectively addresses residents' needs. The Care Coordinator also contributes to the review and delivery of the Care Plan with the support of the multi-disciplinary care team. Day-to-day reporting for this position is directed to the Care Manager or General Manager.

The Clinical Care Coordinator works in collaboration with the Care Manager to ensure effective coordination of resident care, including:

• Assists with the admission of new residents to the facility, ensuring that they are assessed.
• Assess the individual needs of residents and develop person-centered care plans in consultation with other healthcare professionals, ensuring that care is tailored to meet their specific needs.
• Collaborate with other healthcare professionals to deliver comprehensive care to residents.
• Communicate effectively with residents' families and health care providers, keeping them informed about their health conditions, care plans, and any significant changes or concerns.
• Maintain accurate and up-to-date resident documentation, including care plans, behaviour charts, medication charts, observations and/or incidents.
• Provide and assist with direct nursing care to residents, including and not limited to assisting with activities of daily living (ADLs), administering and managing medication, catheterisation, conducting observations and monitoring, and wound management.
• Actively participates in case conferences and relevant meetings
• Complete clinical assessments and reviews at required intervals and escalate as required, including COD status, daily wound care and fall management
• Undertake audits as required, including the Schedule 8 drug count
• Assist with pharmacy ordering as required
• Check alerts, overdue tasks and progress notes to ensure they are completed effectively and to standard
• Coordinate infection control measures are in place and ongoing risk reduction strategies are being implemented
• Assist with the investigation of clinical incidents and their close out as required
• Collate data and prepare information for reports as required

Essential:

• Bachelor of Nursing
• Current Australian Health Practitioner Regulation Agency (AHPRA) registration
• Nursing experience within a residential aged care facility, preferably at least 3 years of aged care experience.
• Experience of working cooperatively with multi-disciplinary care teams
• Strong clinical assessment, documentation and practice skills
• Effective communication and interpersonal skills
• Proficient computer and information management skills, including ability to use Microsoft and clinical software systems.
• Experience in a similar clinical care role
• An understanding of the aged care accreditation process
• Working knowledge of quality improvement programs
• Current Driver’s License.

To be considered for employment with Respect, each candidate must satisfy the legislative requirements of Aged Care Worker Screening to ensure suitability to work in the aged care industry.

What we can offer you:

• Competitive salary and entitlements.
• Pay incentives including not-for-profit salary packaging.
• Meaningful work in a purpose-driven organisation.
• Long-term employment in a recession-proof sector.
• Learning, development, and growth opportunities.
• A healthy, supportive and positive workplace culture

Want to make a difference in an Autistic child, young person or adult’s life? Join the Partnerships, Development and Autism Friendly team to support and enable our passionate people to deliver and create positive outcomes for the Autistic individuals we support.

An exciting opportunity has arisen in the Fundraising team to provide first-class communication with our supporters via email, phone, sms and mail. You will also provide administrative support to help grow, engage and retain supporter numbers. This is a full time, fixed term (6 month contract) position. 

What you will do:

• Support the team in providing exceptional supporter care and experience to Aspect’s supporters.
• Manage and respond to all inbound supporter and fundraising queries by phone, email, mail and online.
• Support the fundraising coordinator to coordinate correspondence with regular giving and cash supporters, including donation corrections/rejections, gift cancellations, payments and end of year receipting follow-up.
• Support the team to produce reports to contribute to growth strategy, liaising with the database team when necessary.
• Ensure supporter queries and complaints are handled sensitively and effectively in a timely manner.
• Maintain accurate and current information in Raiser’s Edge database.

• Guaranteed hours and shifts in Springwood 4127 - Perm Part Time 

• Extensive paid training. Paid km’s. Phone allowance and other discounts 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in Springwood 4127.  

Your day will include;

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live

• Helping our customers with meal preparation and shopping 

• Providing social support and access to lifestyle activities

• Providing respite and emotional support

• Social support and transport to appointments

• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 

• Guarantee hours close to home as a permanent part time employee.

• Your well-being is our priority. You can’t care for others if you don’t look after yourself.

• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.

• Accelerated learning programs to gain your professional qualifications (Cert 3).

• Paid CPR and First Aid courses.

• Paid km’s, phone allowance and discounts on your car maintenance.

• Free uniform and a shoe allowance.

• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 

• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.

• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.

• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.

• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we require a National Police Check, functional assessment and evidence of covid vaccination.

• Guaranteed hours and shifts in Booval 4304 - Perm Part Time 

• Extensive paid training. Paid km’s. Phone allowance and other discounts 

When was the last time you made a difference in someone's life?

For our Aged Care Workers, it’s with every customer, and on every shift. It takes a special person to be a Care Worker and help the older members of our community. We are looking for just that person to join our KinCare team in Booval 4304.  

Your day will include;

• Domestic Assistance: Cleaning the home of older people so they have a safe and beautiful place to live

• Helping our customers with meal preparation and shopping 

• Providing social support and access to lifestyle activities​​​​​​​

• Providing respite and emotional support

• Social support and transport to appointments

• Providing complex care for customers with high care needs, such as dementia 

Why KinCare?

• We’re committed to improving the quality of life and wellbeing for our customers through tailored in-home care services. 

• Guarantee hours close to home as a permanent part time employee.

• Your well-being is our priority. You can’t care for others if you don’t look after yourself.

• Extensive paid training and culture of continuous learning to ensure you know what’s expected and have the opportunity to learn.

• Accelerated learning programs to gain your professional qualifications (Cert 3).

• Paid CPR and First Aid courses.

• Paid km’s, phone allowance and discounts on your car maintenance.

• Free uniform and a shoe allowance.

• Support at every step of your employment journey with KinCare.

What do we look for in a Care Worker? 

• You care about assisting our aged community so they can live independently at home for longer. 

• You have a current P1 class or above Australian Drivers License and a registered vehicle – travel is part of the role.

• You don’t sweat the small stuff; sometimes your customer will be having a bad day or traffic delays you. You know not to take this personally and to shake it off before your next customer.

• You're available to work at least 3 days - Monday - Friday. No night or weekend work here.

• You're comfortable working independently and finding solutions to everyday problems, knowing when to ask your Manager for help. 

If you’re looking for an organisation that cares about you, apply today. 

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

When you apply we will send you a link to a short online assessment from Vervoe so you can see what a day in the life of our Home Care Worker will be like. Before joining our team, we require a National Police Check, functional assessment and evidence of covid vaccination.

• Kemps Creek, NSW
• Casual Positions 
• Challenging & Rewarding work 

Emmaus Village is an aged care facility located in Kemps Creek and we are looking for team members who are able to provide an exceptional care service to our residents in the home.

Currently, we are looking for passionate carers to join our team on a Casual basis. 

Working at Catholic Healthcare as a Personal Care Assistant means

• Being part of a growing Not for profit Company that values it’s employees
• Great salary packaging benefits
• NSW pay rates $30.71 per hour + super + shift loadings + Salary packaging
• Continual learning & development opportunities
• Additional week of leave for Enterprise Agreement shift workers
• 42 Locations across NSW + QLD if you decide to move!
• Health passport

As part of a dedicated team who work hard to create a safe, home like environment you'll be responsible for:

• Assisting with personal care such as showering & dressing;
• Supporting with day to day tasks such as eating and social activities;
• Working with clinical staff to ensure care & medication plans are followed;
• Maintaining documentation & working as part of a team to ensure our residents' health and well-being are optimised; and
• Providing high quality service to families and the community.

What you will need to be considered:

• A genuine passion for providing high quality care to the elderly
• Great communication & team work skills
• Flexibility & the ability to adapt to change
• A Certificate 3 in Aged Care (or equivalent) or willingness to obtain with Catholic Healthcare traineeship program
• Must be able to provide evidence of a Covid19 and Flu vaccination
• Drivers license and access to vehicle 
• NDIS screening check or willingness to obtain

Why you’ll love working with us:

• An opportunity to build a career with a successful growing values-based organisation
• Be part of a supportive and inclusive ‘people first’ culture
• Great salary packaging opportunities and other benefits

St Francis is our 48 bed home offering exceptional care to all our residents. We offer a home-like environment where residents and staff are treated with compassion, dignity and respect. 

• Part Time Permanent Position  ~ 3 days per fortnight 
• Grafton Location
• Challenging & Rewarding work
• Not for profit company!

The role involves the provision of effective pastoral care services to residents and their families ensuring that residents receive pastoral and spiritual care appropriate to their individual needs. To work collaboratively with the service manager and staff.

To be successful for the role you will have:

• Background & Qualifications in Pastoral Care or Counselling (Clinical Pastoral Education, Theology, or Spirituality)
• Previous pastoral experience in an aged care environment is highly desirable
• Ability to demonstrate Catholic Healthcare’s values of compassion, courage and integrity
• Highly developed communication, interpersonal and active listening skills
• Exceptional planning skills and ability to complete computer based pastoral care plans for each resident
• Qualifications in counselling are desirable
• Ability to provide a weekly Ecumenical Church service that will assist residents of all faiths to grow spirituality is desirable
• Covid vaccinated
• NDIS Check or willing to obtain

 Catholic Healthcare is a leading not-for-profit provider of residential aged care, home and community services and retirement living across NSW and SE QLD. Together, our team of over 4,400 people are dedicated to our Mission of helping the people that we serve to live life to its fullest every day. 

So, if you’re looking for a role where you can make a positive & rewarding impact in a great organisation like ours, then we’d love to hear from you.

Apply online now.

Please note that pre-employment checks will be completed for all preferred candidates before an Offer is made.

Hello Recruitment Agencies, thanks for thinking of us. Right now, we’re looking to fill this opportunity directly so if we do need your assistance we’ll be in touch.

• Casual position within the Hunter area.
• Open to experienced and new Support Workers with a min Cert III in Aged Care, Community Support or related field - Training available
• 25% casual loading + Not-for-Profit Salary Packaging to maximise your take home pay

We are looking for a Support Worker to work casually across our Home Care Packages program.
Home Care Packages responsibilities:

• Deliver high-quality individualised support and assist our older adult clients, supporting them to maintain and develop their independence so that they can lead enriching and fulfilling lives.
• Follow and implement individual service plans, healthcare, and positive behaviour support plans.
• Provide companionship, conversation, and emotional support and support with personal care in the client's home.
• Assisting with transportation to attend appointments.

Position Overview 

It’s all about our customers. The purpose of this position is to develop and maintain positive customer relations and coordinate with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. The Service Coordinator is expected to be team-oriented and possess strong communication, computer and problem-solving skills. Responsibilities include handling all customer service and parts requests that are received through both telephone and email. 

Roles and Responsibilities: 

Customer Care 

• Manage and process customer Enquires, quotes and spare parts orders. 
• Create cases and work orders for all Field Service Representative (FSE) work. 
• Initiate follow-up calls with FSEs and customers for any work order discrepancies. 
• Coordinate Customer service visits and liaise with the customers and FSE on (service visits, new projects, upgrades, other service-related visits). 
• Process and submit estimates (quotes) to customers for all service work as required. 
• Support Field Service Engineer – Team Lead in managing resource utilization and capacity planning. 

Parts Support 

• Timely response to quotations, technical enquiries, and requests for information. 
• Expedite customer orders to ensure on time delivery and customer satisfaction. 
• Ordering stock for customer spare parts orders, with internal and external suppliers, manage receipting into system. 
• Picking and packing and arrange shipping of spare parts orders. 
• Create work orders for service requests ensure we have purchase orders for all service visits. 
• Create RMA and manage return process for warranty and repair orders, including external supplier repairs. 

Administration & Organisation 

• Complete administrative tasks in an accurate and timely manner. 
• Observe and comply with Tomra’s code of conduct. 
• Positively and actively support effective communication, encourage, and provide constructive feedback. 
• Support the overall organisational vision, values, and culture. 
• Provide weekly report of assigned KPI /SLA metrics. 
• Work with other departments within Tomra to facilitate on-time delivery and customer satisfaction. 
• Daily review of open work orders on regional dashboard. 
• Book business travel arrangements for FSEs and other Tomra employees as required. 
• Follow-up on maintenance contracts that are expiring within 90 days of renewal. 

Safety and Quality 

• Promote a “Safety first” culture throughout the company, our customers, and our industry. 
• Ensure adherence to safety and quality across all facets of our operation and customer delivery 
• Ensure the team works within agreed operating models, and ensure all decisions are made within agreed authority limits. 
• Ensure compliance with agreed processes / procedures, controls and address quality and assurance outcomes as required 
• Identify, implement and embed any Excellence initiatives to improve quality, performance and efficiency of the team to facilitate outstanding customer experience