Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions. We actively encourage women and those from diverse backgrounds to apply for our roles.

About the role
Due to a sharp increase in new high-end Print Production products, we are looking to fill a Field Service Technician position to join our NSW Print Production team, providing outstanding service and support to our valuable customer base.

The successful candidate will be responsible for the installation and support of Colour and B&W print equipment and ancillary products with associated software & services solutions.

As a member of the NSW Service Team, you will ensure customer satisfaction through on-site Corrective and Preventative maintenance on customer equipment. This role works within a team of dedicated technicians and reports directly to the Service Delivery Manager.

Previous experience in the Print Production industry is highly desirable and will be looked upon favourably, although not essential for the right candidate in a similar industry looking to start their career in a hands-on technical role with fantastic learning and development opportunities.

Ideal Candidate

To be qualified for this position, ideally, your background and skills will comprise of the following:

• Your strong technical aptitude, troubleshooting skills and professional approach, as well as a positive attitude in dealing with customers, are essential attributes for this role.
• A keen desire to learn and apply new skills will be encouraged in the Konica Minolta environment that fosters continuous employee development.
• Applicants must possess a strong mechanical/electrical aptitude, along with excellent communication and interpersonal skills.
• A proven track record of excellent customer service, ensuring to go above and beyond
• Ability to work autonomously, whilst keeping in contact with your team to ensure workload is consistent and transparent.
  

Essential requirements for this role:

• Demonstrated experience a similar role and/or network, IT and technical knowledge/understanding
• Strong verbal and written communication skills
• Strong customer service skills
• Excellent organisation and time management skills
• Driver’s License and Working with Children Check
• Current Australian working rights are essential (Visa sponsorship is not available).

As per Konica Minolta compliance procedures, the successful candidate will be required to undertake background checks.

What can KM offer you?
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.

Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities.

Equal Opportunities
We are committed to providing equal opportunities and actively encourage applicants from all backgrounds to apply for our roles, regardless of gender, age, sexual orientation, ethnicity, religion or disability.
If you are require any adjustments/assistance during the recruitment process please reach out to [email protected]

Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.

Infosys Consulting is the worldwide management and IT consultancy unit of the Infosys Group (NYSE: INFY), a global advisor to leading companies for strategy, process engineering and technology-enabled transformation programs. We partner with clients to design and implement customized solutions to address their complex business challenges, and to help them in a post-modern ERP world. By combining innovative and human-centric approaches with the latest technological advances, we enable organizations to reimagine their future and create sustainable and lasting business value. A pioneer in breaking down the barriers between strategy and execution, Infosys Consulting delivers superior business value to its clients by advising them on strategy and process optimisation as well as IT-enabled transformation.To find out how we go beyond the expected to deliver the exceptional, visit us at www.infosysconsultinginsights.com

Infosys Consulting - a real consultancy for real consultants.        

Overview:  

Infosys Consulting is seeking a highly experienced Senior Business Analyst to join our dynamic team in Perth. The ideal candidate will have a strong background in electricity distribution utility, particularly in customer processes related to new connections and modifications. This role requires an individual who can effectively engage with senior stakeholders and navigate diverse interests to drive successful project outcomes.

 Key Responsibilities:  

• Collaborate with stakeholders to analyze and document customer processes, focusing on new connections and modifications within the electricity distribution utility sector.  
• Stay informed about the regulatory framework surrounding Distributed Energy Resources (DERs) in Australia, ensuring compliance and alignment with industry standards.  
• Engage with senior stakeholders to gather requirements, facilitate discussions, and manage expectations across various interests and priorities.  
• Develop clear and concise user stories to guide project development and ensure alignment with business objectives.  
• Utilize tools such as JIRA for tracking project progress, managing tasks, and maintaining effective communication among team members.  
• Conduct comprehensive process analysis and mapping to identify opportunities for improvement and optimize workflows.  
• Lead requirements gathering sessions to capture business needs and translate them into actionable insights for the technical team.  
• Create current state maps to understand existing processes and identify gaps that need to be addressed.  
• Leverage domain knowledge to provide valuable support to the Solution Architect in defining and designing solutions that address business concerns.  
• Facilitate workshops and conduct interviews to engage stakeholders and gather input for project initiatives.

Required Skills and Qualifications:  

• Minimum of 10 years of experience in the electricity distribution utility sector, with a focus on customer processes such as new connections and modifications.  
• In-depth knowledge of Distributed Energy Resources (DERs) regulations in Australia.  
• Proven experience working with senior stakeholders, demonstrating strong stakeholder management skills and the ability to navigate varied interests.  

Proficiency in the following areas:  

•   User story writing  
•   JIRA for project management  
•   Process analysis and mapping  
•   Requirements gathering  
•   Current state mapping  
• Ability to utilize domain knowledge to support the Solution Architect in solution definition and design.  
• Strong facilitation skills to conduct effective workshops and interviews with stakeholders.

Why Join Us?  

At Infosys Consulting you will have the opportunity to work on impactful projects that shape the future of energy distribution in Australia. We value innovation, collaboration, and a commitment to excellence. If you possess the required experience and skills and are looking to contribute to a forward-thinking organization, we encourage you to apply.

Application Process:  

Interested candidates should submit their resume and a cover letter outlining their relevant experience and qualifications.

We offer you great opportunities within a dynamically growing consulting organization. You will elaborate and deliver best practice solutions and will be able to further develop your skills. At Infosys Consulting you will discover a truly global culture that embraces diversity at all levels, working with highly dedicated and motivated colleagues, a cooperative work environment and interesting training opportunities.