We are seeking a highly skilled Business Analyst to join our team and play a pivotal role in analysing business processes and systems. Your primary responsibility will be to recommend solutions that align with our organisational goals, ensuring that our strategies are both effective and efficient. The successful candidate will work closely with stakeholders to gather requirements, document workflows, and facilitate clear communication between technical teams and business units. You will conduct thorough analyses to identify areas for improvement and help design technical solutions that meet our business needs. Your ability to translate complex concepts into actionable insights will be key to driving our projects forward. If you have a passion for problem-solving and a strong understanding of business analysis principles, we invite you to apply and contribute to our mission of enhancing operational excellence.

Key Responsibilities:

• Gather and document business requirements through workshops, interviews, and observation.
• Collaborate with technical teams to translate business needs into technical specifications.
• Identify process improvements and make recommendations based on data analysis.
• Ensure alignment between business goals and IT solutions.

Qualifications:

• 5+ years of experience as a Business Analyst, with expertise in IT systems and business process analysis.
• Strong understanding of software development lifecycles (Agile or Waterfall).
• Excellent communication skills and the ability to work with diverse stakeholders.
• Experience with business process modeling tools (e.g., BPMN, UML).

ABOUT THE COMPANY

THE WORLD OF is an experiential agency at the juncture of culture, technology and the human condition. A pioneer of imaginative world-building, it transports audiences through new dimensions, forging moments of meaningful exchange.

The studio’s practice is deeply rooted in archival research and incisive collaborations—with artists, designers, architects, musicians and creative technologists. At its core is the belief that emotional connection is grounded in the physical: tangible, sensory, in-person experiences. Its clientele are global, moving between disciplines and markets.

THE ROLE: PROJECT COORDINATOR

THE WORLD OF is seeking a full-time Project Coordinator to support the delivery of projects and agency operations.

The Project Coordinator will bring a passion for creativity, design, quality, and detail to the role, working closely with project teams, contributing to all stages of projects. This role will influence and become an integral part of the reputation of THE WORLD OF as an agency that is unrelenting in its commitment to original creative, design and detail.

RESPONSIBILITIES:

• Support the management and delivery of small-large scale projects for highly discerning global and local clients with creative, design and production standards that set new benchmarks within the market each time.
• Coordinate and manage the aspects of a project you are responsible for to ensure outcomes are delivered, producers are supported, and client expectations are surpassed.
• Maintain strong, professional, and effective communication with stakeholders, suppliers, and clients to build positive relationships.
• Fostering client relationships throughout all stages of the project to ensure clients’ expectations are exceeded, and all deliverables are achieved.
• Manage project budgets to meet the profit targets and required financial outcomes.
• Support the creative, design and production deliverables and timelines to ensure the concept and design is executed to THE WORLD OF standard.
• Support in the research and development of client proposals including proposal documentation, budgeting, feasibility, and sourcing.
• Working collaboratively to support the Director, Creative Director and Head of Projects and Head of Production as needed.
• To source, brief, liaise with and manage suppliers on and build strong and positive relationships to maximise value and outcomes.
• Contribute ideas and strategies to continually innovate and evolve the way in which we produce projects for greater efficiencies and outcomes.
• Support the project team on a day-to-day basis ensuring deliverables are met.
• Support on multiple projects at a time across all aspects of client management, production management, budget management and final delivery.
• Develop, drive and meet project timelines.
• Develop schedules, briefings and onsite documentation.
• Support on the onsite delivery final execution to the THE WORLD OF standard.
• Within the agency, the team is required to be available to work all days and nights when an event is on, excluding times when annual leave has been approved.
• Provide administrative support to the Office Manager and team.
• Contribute to a positive and collaborative team culture.
• Champion the agency’s sustainability code.
• This role reports to the General Manager

• Sydney-based—able to work from the Surry Hills office 5 days per week
• Communication excellence
• Organisational excellence
• Collaborative & Proactive
• Production support excellence
• Strong work ethic
• Passion for events

• Regular creative off-sites provided, including; bonding trips, theatre, events, exhibitions, and team meals
• A great, creative and dynamic team
• Newly refurbished office with beautifully designed detailing and an abundance of natural light
• Opportunities to contribute positively to the companies growth

Be part of our tomorrow! We are hiring a Work Health & Safety Business Partner at TEG, owner of Ticketek, SXSW Sydney, Laneway Festival and 30+ other brands across 40 countries!

TEG (teg.com.au) is a global leader in Live Entertainment, Ticketing, Digital and Data. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues, and we are leading sports and entertainment event promoters globally. 

The Role

Reporting to the Group General Manager, People and Culture, the WHS Business Partner is responsible for the Groups WHS Management System with particular focus on consultation, audit, review, and process improvement. The WHS BP will be responsible for ensuring compliance with WHS Regulations, Compliance Codes and improving WHS standards across the TEG Group. This role will regularly review the WHS Management for effectiveness and continual improvement initiatives, provide advice and support on WHS policies, programs, and practices; and to ensure we continue to provide our employees with a safe work environment.

Responsibilities

• Review and audit workplaces to ensure high standard of compliance
• Deliver WHS related training programs and coordinate external WHS related training as needed.
• Lead Incident Investigations, including identification of Root Causes, and development of Corrective Action Strategies as required, in consultation with relevant business unit leaders (including Significant ‘Near Miss’ incidents)
• Liaise with Workers Compensation/Insurance Companies and manage Return to Work Programs for injured employees / contractors as required
• Liaise with management and WorkSafe regarding any Notifiable Incidents
• Provide monthly and quarterly reporting suitable for the Senior Leadership Team and the Board
• Work with Safety Contractors to ensure compliance with the Groups WHS Management system,
• Develop strategies to continue to drive a safety culture. 
• Monitor changes in the legislation across each jurisdiction the Company operates in and update policies and procedures as required. 
• Travel required at a minimum quarterly for a couple of days at a time. Further travel may be required to gain a good understand of the business. 

About You

• The Company has different workspaces including but not limited to offices, warehouse/workshop and venues so ideally the right candidate has operational  experience within a large organisation with multi-site requirements.
• Strong interpersonal and language skills (written & verbal)
• A demonstrable understanding of the risk management process and the practical application of WHS, Workers Compensation & other relevant legislative requirements
• A commitment to the maintenance and improvement of professional standards & knowledge within the WHS profession
• Cert IV in Work Health and Safety or equivalent (Degree in WHS Highly Desirable)
• Cert IV in Training and Assessment (Highly Desirable)
• Return to Workers Coordinator certifications(Highly Desirable)
• Level 2 First Aid Qualifications
• Forklift License (Highly Desirable)
• Strong safety system knowledge and demonstrated auditing experience/competency
• The ability to collaborate with others, provide honest and constructive advice and demonstrate behaviours consistent with proactive lead safety standards

So, what does TEG offer?

• Complimentary tickets to selected events
• Birthday Leave
• Volunteering Leave
• Access to wellbeing discounts
• Flu Vaccinations
• Company Paid Parental Leave
• Free Advice and Support (EAP)

What can you expect?

• Global Reward and Recognition Program
• Supportive and exciting Learning and Development Opportunities
• Career Pathways
• A commitment to Diversity, Equity, and Inclusion
• Great team members!

About TEG

TEG is a global leader in Live Entertainment, Ticketing and Technology. Every day TEG connects fans to experiences and customers with brands. We are proud partners of some of the world’s largest and most iconic venues as well as leading event promoters globally. TEG operates worldwide out of seven country offices and includes Ticketek, Ticketek Marketplace, Ticketek UK, Ticketek New Zealand, Ticketek Malaysia, Ticketek Philippines, Softix, TEG Live, TEG Dainty, TEG Sport, TEG Van Egmond, Laneway Festival, Handsome Tours, SXSW Sydney, TEG Theatrical, MJR Presents, TEG Lifelike Touring, TEG TES Live, Brickman, Rugby Live, TEG Europe, TEG USA, Qudos Bank Arena, FAN+, VIP NOW and Ovation.

For more information about TEG please go to http://www.teg.com.au/

TEG is an equal opportunity employer committed to embracing a diverse and inclusive work environment.

We want to make sure our recruitment processes are accessible and inclusive for all people. If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.

*Only direct applications will be considered. No recruiters please*

This newly created role is an exciting opportunity for an enthusiastic and focused individual who would like to be part of a dynamic, fast-paced team. As part of this team, you will manage the multiple work streams, projects tasks, programmes and channels which the local Australian team is responsible for across the ANZ and Pacific region; with a pathway to Project Management and associated professions. This person will also meet and exceed all company and individual goals in line with the Company’s policies, procedures and values.

The role involves a range of duties, including but not limited to the following:

• Administrative support of the Project Management Team
• Responsible for managing and tracking project tasks, milestones, and deliverables
• Assist the project and business teams to scope and plan projects
• Coordinate internal and external teams for project delivery
• Manage and contribute to project business cases, project risk, issue management and change requests
• Manage and assist in product testing and quality control
• Assist and coordinate in answering technical or process queries
• Take minutes at meetings or workshops
• Manage tasks required for sprint planning
• Report and update project status (monthly updates meeting and quarterly prioritisation meetings)
• Develop project documentation
• Coordinate with the team of international project managers on project delivery tasks
• Manage project closure and ensure proper handover to operations team

• At least 2 years’ experience in working in project coordinator role or environment
• Ability to apply project management method/methodology principles
• Ability to work with internal and external cross functional teams and stakeholders
• Ability to coordinate and work closely as part of a global team
• Work with limited/minimal supervision on tasks and activities assigned.
• Highly developed documentation, knowledge and information management skills;
• Good analytical and problem solving skills.
• Organised and able to handle multiple concurrent tasks and deadlines.
• Intermediate MS Office software skills.

Additional Preferred Qualities:

• Ability to understand the business and acquire product knowledge and procedures;
• Technical/engineering/CS background;
• Tertiary education, Project Management certification is desirable but not required;
• Outgoing Personality and Team Orientated;
• Experience in Banking, Telco, Payment Processing, Transactions Processing is highly desirable but not required;
• Basic SQL knowledge is desirable as well as ability to learn proprietary systems and tools

At epay Australia, we recognise our people are critical to our ongoing success. Our priority is to provide an inclusive and collaborative culture to deliver the best opportunities for our workforce. You can expect benefits from birthday initiatives, paid parental leave, recognition approaches, and a lot more.