Our client is a leading Creative Experience Design company based in Sydney. Specializing in crafting ambitious and adventurous experiences, they collaborate with a diverse range of clients including organizations, cultural institutions, architects, businesses, and brands. With a passion for creating Astonishingly Unforgettable Experiences, our client thrives on pushing boundaries and breaking the rules to deliver exceptional results.

Role Overview: As a Business Manager, you will play a crucial role in supporting the Business Development Director across all new business opportunities. You will bring your entrepreneurial mindset to oversee the end-to-end pitch process, ensuring effective communication strategies and exceptional bid responses. This role offers the opportunity to work in a dynamic, creative environment where curiosity, collaboration, and tenacity are valued.

Key Responsibilities:

• Support the Business Development Director in identifying and qualifying potential opportunities.
• Actively monitor tender portals for relevant opportunities and coordinate the pitch process.
• Lead the tender writing process in collaboration with cross-functional teams to produce exceptional bid responses.
• Evaluate pitch/tender outcomes to drive continuous improvement and increase conversion rates.
• Maintain and improve internal documentation and CRM systems to streamline future tender responses.

• Bachelor's Degree in Business, Marketing, or related field, or minimum 2 years of relevant work experience.
• Proven project management skills and exceptional presentation skills.
• Demonstrated ability to work collaboratively and autonomously in a fast-paced environment.
• Strong organizational skills with the ability to manage multiple projects and priorities.
• Experience or desire to work in a small team environment.
• Alignment with the company's values and a passion for experience design, digital, and arts & culture.
• Willingness to stay updated with market trends and industry developments through networking and attending events.

• Fun, fast-paced, and supportive work environment.
• Hybrid work model (Mon-Wed in office, hybrid Thur/Fri).
• Opportunities for professional development and growth.
• Commitment to diversity and inclusion.

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the role

The Project Coordinator is responsible for coordinating all aspects of a project. This busy role involves juggling multiple deliverables, so requires excellent organizational and time management skills. The successful candidate will embrace the ever-changing landscape and keep across the delivery requirements for our customers all while maintaining internal systems for their assigned workload.

What you’ll do

• Coordinating project schedules and helping ensure that projects are delivered within given timeframes and meet user requirements and are easily maintainable.
• Coordinating documentation, design and development of projects.
• Contacting company personnel at all organizational levels to gather information and prepare reports.
• Providing analytical and administrative support
• Interacting extensively with key stakeholders including sales & account teams, technical & systems engineering teams and project management team leadership and support functions
• Assisting with the reporting on the progress against project timeframes, milestones and budget.

• Assisting and providing support for the project team to deliver maximum levels of productivity.
• Analysing problems, determining approach, compiling and analysing data, and preparing reports/recommendations.

What you’ll bring

• A strong client focus with experience in relevant IT projects is highly desirable
• Demonstrated planning and organisational skills including exceptional attention to detail.
• Demonstrated ability to manage multiple tasks at one time, achieve required outcomes and meet deadlines in a high-pressure environment.

• Demonstrated understanding and working knowledge of administrative support techniques and methods.
• Knowledge of finance management practices, with a clear understanding of the relationship between costs, utilisation and project revenue.
• 2-4 years of relevant project administration or coordination experience.
• Project coordination skills, deploying project management disciplines and processes.
• Ability to successfully deliver projects, coming in on time, to scope, quality and within budget.
• Ability to work on assignments requiring considerable judgement and initiative.
• Assures adherence to budgets, schedules, work plans, and performance requirements.
• Ability to work in large collaborative teams to achieve organisational goals, and act as informal leader and mentor developing employees.
• Proven analytical and problem-solving skills.
• Effective presentation skills with the ability to convey technical information across various levels.
• Strong verbal and written communication skills.

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Our Why 

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. 

About the Role (your why)  

The Senior Project Manager role is responsible for planning, organising and technically leading, and controlling complex IT projects from initiation to completion, and be the go-to person for everything involving a project’s organisation, delivery, and timeline.  This role demands excellent leadership, communication and project management skills combined with a deep understanding of IT systems and technologies.

What you’ll do   

• Defining & confirming project scope, objectives, deliverables, and resource requirements.
• Tailoring project methodology to individual projects.
• Ensuring preparation/completion of large projects to appropriate quality standards within time/cost constraints as well as meeting contractual requirements and budget requirements.
• Managing project teams operating on complex/large projects, typically in a complex, multiplatform technical environment.
• Controlling project design and planning activities associated with large, complex applications and infrastructure development projects.
• Coordinating documentation, design, development and testing of enhancements and new development projects.
• Applying quality assurance processes and quality control measures to ensure project deliverables meet the required standard. Regularly check the quality of project outputs and identify and address any deviations.
• Controlling project schedules and ensuring that applications programs are delivered within given timeframes, meet user requirements, and are easily maintainable.
• Working with resource management, define, sourcing and managing necessary project resources.
• Providing direction to project team members according to established policies and management guidance.
• Preparing project budgets, attaining necessary approvals in a timely manner and monitoring project financials and the realisation of defined project benefits. Effectively controlling and managing the issues, risks, dependencies and changes in scope associated with IT projects Establishing, managing and reporting on project budget(s), analysing budget variances and recommending appropriate action.
• Exceeding stakeholder expectations through the application of stakeholder management disciplines. Developing and managing vendor contracts / agreements associated with projects under management.
• Handover of projects from the project team to the business-as-usual support team be it within another Datacom service line, the customer themselves and/or a 3rd party.
• Liaising between customers and Datacom service lines to identify opportunities for support delivery improvements, cost reduction and value-add to the customer / client 
• Assessing the impact of changes to project cost, schedule, and scope. Raising variations were appropriate to facilitate these changes. Developing change management plans and facilitate change requests with minimal disruption to project objectives.

What you’ll bring  

• Broad and deep understanding of technical infrastructure projects and related technology dependencies.
• Demonstrated understanding and implementation of Project Management disciplines. Strong financial management practices with a clear understanding of the relationship between costs, utilisation and project revenue.
• Sound understanding and application of change management and Project Management competencies including scope, time, costs, quality, HR, communications, risk, procurement, and integration.
• Strong understanding of business requirements and technical limitations as determined by the organisation’s enterprise architecture.
• Demonstrable experience in people management and mentoring of project employees. At least 5 years of experience in Information Technology, with at least 5 years in Project Management.
• Proven experience in Customer and Senior Leadership Stakeholder management Experience liaising, and where required, managing 3rd party vendors.
• Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Ability to apply analytical skill and conceptual thinking to operations and system planning across a range of technologies.
• Financial literacy to forecast and manage project budgets.
• Strong skills with Microsoft Office tools particularly Excel, Word, PowerPoint and Project.
• Ability to influence and build productive relationships with industry providers and stakeholders. Effective leadership, coordination, motivational, negotiation and dispute resolution skills. Strong understanding of project management principles.
• Ability to translate user needs into a technical solution to build and lead collaborative project teams to achieve organisational goals and objectives.
• Establishes and assures adherence to budgets, schedules, work plans, and performance requirements Proven analytical and problem-solving skills.
• Excellent customer relationship building and management skills.
• Strong influencing and persuasive ability.
• Proven analytical and problem-solving skills.
• Ability to escalate with a solution focus. Financial management, including cost estimation and budget tracking and reporting.
• Ability to manage complex issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Bachelor’s degree in Business, IT, Science, Engineering, Economics or a related discipline along with industry certification such as PRINCE2 Practitioner, PMP or similar

Why join us here at Datacom? 

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us. 

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment. 

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities. 

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported. 

Paper Giant is a strategic design consultancy that helps organisations deliver better products, services and policies. 

We believe that better products, services and policies are those that lead to a more just, equal and sustainable society. Our goal is to help organisations create positive impact through work that considers the perspectives and lived experience of the people it affects.

We have offices in Naarm / Melbourne and on Ngunnawal country / Canberra and we strive to create flexibility to support you to do your best work wherever you are. We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer. If you're not sure you meet all the criteria, we absolutely encourage you to apply.

Who we are looking for...

We’re looking for a Senior Project Manager, who will be responsible for the day-to-day management of strategic design projects for clients in the government, not-for-profit, and private sectors. You will contribute to successful and profitable project outcomes, whilst ensuring client satisfaction and a positive working environment for our teams. 

You should have strong stakeholder management and negotiation skills and be a confident and influential communicator. Knowledge and experience of applying a variety of project management methodologies on complex, medium-to-large scale projects is essential. 

What you will do:

Practice and craft

• Ensure the successful delivery of complex research and design projects by managing resources to deliver to the agreed scope, budget and timeline
• Effectively and consistently communicate the project vision, objectives, risk, issues and status to clients, stakeholders and Paper Giant
• Educate clients and teams in various project management methodologies and draw on experience to optimise the project approach
• Work with the project team to define milestones and roadmaps for given projects and translate them into feasible and viable plans and requirements
• Schedule and communicate important events including internal project kick-off meetings, as well as client kick-off, showcases, and project retrospectives
• Lead project research operations, including recruitment of research participants and workshop support
• Ensure all projects are delivered to our high level of quality
• Proactively identify and communicate emerging client, team, project scope, or practice issues

Governance

• Demonstrate high levels of commercial acumen and seek to understand business priorities as a basis for decision making
• Interpret contracts and provide feedback to the business on potential risks
• Ensure effective project governance activities are implemented and adhered to, including project communication, risk mitigation, and scope definition activities
• Manage changes to scope thoroughly and in accordance with the contract 
• Ensure visibility and consistency of project information through setup and maintenance of projects in our online systems, including Google Drive, Harvest, Slack and Forecast

Managing client relationships

• Develop meaningful relationships with clients and stakeholders of all levels, and confidently facilitate discussions to negotiate scope, trade-offs, risk and budget  
• Lead presentations to small and large groups confidently and convey ideas and information in a clear and interesting way
• Generate leads or nurture new business opportunities with input of business leaders
• Consider what value we provide to clients and tailor the project approach to deliver client value and successful outcomes 
• Encourage clients to work with us again by providing an excellent client experience

Ethics, purpose and care

• Be comfortable with the ambiguity of working in a trans-disciplinary way, be positive and willing to try new things to support your teammates
• Work to create an environment in which everybody's voices can be heard
• Create opportunities to contribute to the studio practice and culture

Essential skills and experience

• Minimum 3 years experience working in an agency or consulting environment in a Delivery Manager, Project Manager or Producer role;
• Experience leading complex projects and managing budgets in excess of $200k;
• Experience using a variety of project management methodologies and are able draw on this knowledge to recommend the best approach for your project and client;
• Familiar with online collaboration tools such as Miro and Slack and know how to use them as part of your working process;
• Can give thoughtful, constructive, actionable critical feedback;
• Have a learning mindset and will seek to understand strategic design practices and methodologies;
• Experience working in an agency or consulting environment;
• Fluent in written and spoken English; and
• Full and current working rights for Australia.

Favourable skills and experience

• Familiar with government procurement and can create detailed governance documentation that meets requirements;
• Can interpret contract clauses and provide feedback to the business on potential risks; and
• Familiar with human-centred design methodologies and mindsets.

Your application

Please supply a resume and answer the following questions:

• Why do you want to work at Paper Giant?
• What’s the most challenging project you’ve worked on in the past two years?
• What’s your ideal project, and what would your role be on it?

We welcome international applicants with Australian work rights. Flexible, part-time and remote working arrangements will be considered.

Remuneration

The salary range for this role is between $100,000 - $120,000, depending on your experience.

What’s it like to work at Paper Giant?

Working at Paper Giant means working as part of a passionate and supportive team of design, research and operations practitioners.

We work together on projects and the company, and our culture is one of generosity, sharing, inventiveness and openness.

We offer flexible work hours, a generous professional development allowance, and support volunteering and learning opportunities for all our staff.

We work on diverse, complex, interesting and challenging projects, and are passionate about using design to solve complex problems at all scales.

We welcome people from diverse backgrounds and life experiences, and are an equal opportunity employer.

We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, people from diverse cultural and linguistic backgrounds, mature age workers and lesbian, gay, bisexual, transgender and intersex (LGBTIQA+) people.