A rare and exciting chance to Join AFCA's technology team as the Business Analyst and be pivotal in setting out the requirements for the Scams Prevention Framework. The Business Analyst will drive the end-to-end requirements gathering, documentation and other related project activities to support both the CRM solution and broader IT initiatives.

This role will act as a conduit between business and technology stakeholders across project streams, ensuring that requirements are captured, developed and validated through to acceptance and implementation. Partner with key project stakeholders including AFCA IT and external vendors to identify and implement solutions required to enable AFCA to operate efficiently, effectively, and economically.

Please note, the scope of this position is initially for 12 months.

Typically, in this role you will:

• Elicit and critically evaluate requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use case scenarios, task and workflow analysis.
• Interpret customer business needs and translate them into application and operational requirements specifications.
• Create and maintain thorough documentation and artefacts as required (business requirements, use cases, GUI, screen and interface designs), requirements trackability.
• Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs, and manage stakeholder expectations and conflicts accordingly.
• Act as liaison between the business units, technology teams and project teams.
• Participate in Agile project ceremonies including daily stand-ups, story time, showcases and retrospectives.
• Support the development of test plans/scenarios to ensure successful delivery of a project.
• Create system documentation, business processes, rules and logic.

Position: Senior Product Manager (Technology Consulting, Business Analysis)
Location: Sydney, Australia
WorkStyle: Sydney Hybrid based
Simple Machines. Data Engineered to Life™

Simple Machines is a leading independent boutique technology firm with a global presence, including teams in London, Sydney, San Francisco, and New Zealand. We specialise in creating technology solutions at the intersection of data, AI, machine learning, data engineering, and software engineering. Our mission is to help enterprises, technology companies, and governments better connect with and understand their organisations, their people, their customers, and citizens. We are a team of creative engineers and technologists dedicated to unleashing the potential of data in new and impactful ways. We design and build bespoke data platforms and unique software products, create and deploy intelligent systems, and bring engineering expertise to life by transforming data into actionable insights and tangible outcomes.

About You

We are looking for a consultant-minded individual who is passionate about working closely with clients to solve complex problems and lead them on a journey from discovery to technical implementation. You have a knack for understanding client needs and delivering market-leading solutions and have worked in Technology Consulting | Business Analysis | Software Development

You will love and excel in this role if you:

• Have a strong background in Technology Consulting, played a Senior Manager role within a top-tier consulting company.
• Have a refined understanding of how modern software is built and delivered (tools, methodologies, roles, common challenges etc.)
• A demonstrated knowledge of different methods and tools that help you to perform analysis, testing, product management and delivery in a range of environment
• Know how to effectively communicate information between people at all levels of the business, in written and verbal form
• Have a passion for accruing knowledge, and using that knowledge to continuously improve yourself and the team’s performance
• Personal interest in best practice and trends of the technology industry, with the ability to apply these to your day-to-day work
• A relationship builder by nature, and someone who can thrive in new teams and new situations
• A proactive person who knows what needs to be done, how to approach it, and how to influence others to move things forward
• An ambitious person who is excited about the prospect of joining a small, close-knit ANZ team of experts and helping it to grow

The Exciting Part

Simple Machines is not your average consultancy or software engineering firm. Our team is comprised of inspiring industry leaders in Consulting, Data Engineering, Machine Learning, and Artificial Intelligence. Our projects, for a global client base, are data-focused and drive real change.

About the Role

We are looking for someone to join our close-knit team of experts to help deliver our client engagements as we scale our ANZ business. If you excel in client facing roles, have a deep understanding of how modern software is built and delivered, and have a passion for technology then we’d love to hear from you.

Here’s a brief overview of the role’s responsibilities:

Drive the engagement

• Understand each clients’ unique business needs, the ‘why’ behind each project and develop solutions that will fulfil each clients’ success criteria
• Act as a translator between business teams and technology delivery
• Develop domain expertise unique to each engagement

Feed the engineering team

• Provide high quality written requirements, acceptance criteria, feature overviews, test cases and other artefacts for the team to work from
• Run effective meetings with team and stakeholders

Drive the team’s direction

• Clearly articulate the business needs and work with the tech team to translate these into technical requirements
• Persuade the client and the SM team on what should be done and why

Increase the team’s speed

• Understand and anticipate dependencies in software delivery
• Enable decision making through excellent communication

Assure the team’s focus

• Protect the engineering team from day to day ‘noise’
• Embed and optimise processes to handle our scope of work and new demand

Assure SM’s position with the client

• Build and nurture relationships with clients at all levels
• Help to manage SM’s delivery risk

• Full-Time | 1-Year Fixed Term Contract
• This hybrid role requires working across Melba offices in Lilydale/Cheltenham and from home.
• Join a values-oriented Human Rights Organisation

About Us:

Melba has been supporting the Victorian community for over 50 years. What began with three families in search of a different kind of day support for their children with disabilities, has become a mission to open a world of opportunities for people to live fabulous lives of their choosing. The human rights of the people we support are at the centre of everything we do.

We are seeking a Senior Business Analyst and Process Lead to play a vital role in delivering impactful programs that transform processes, systems, and outcomes for Melba.

What You'll Do

• Business Analysis & Process Leadership:
• Conduct detailed requirements gathering, process mapping (As-Is/To-Be), and gap analyses.
• Develop clear documentation, including business rules, customer journey maps, and process models.
• Identify, recommend, and support implementation of process improvements to achieve strategic goals.

Stakeholder Engagement:

• Facilitate workshops and meetings with cross-functional teams to define needs and solutions.
• Build strong relationships with internal teams, including IT, project managers, and change leads.
• Support business case development and align solutions with organizational priorities.
• Support Key Projects:
• Contribute to project scope definition under Agile and Waterfall methodologies.
• Assist in vendor assessment and evaluation processes.
• Provide training support, testing oversight, and documentation for successful implementation.

About You

• At least 5 years of proven experience in business analysis, process improvement, and project collaboration in medium to large environments.
• Familiarity with BPMN, UML, or equivalent process mapping methodologies.
• Strong analytical skills with the ability to elicit and document complex requirements.
• Advanced communication and stakeholder management skills, including executive-level engagement.
• Proficiency in MS Office Suite, Visio, and project tools like Miro or Asana.
• Experience in the care/disability support sector (desirable).
• Familiarity with the BABoK. CCBA or CBAP certified (desirable).

Requirements: A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don’t already have them).

Why Join Us?

• We are a human-rights, values-based, not-for-profit community organisation committed to providing services that support individuals with disability to lead everyday lives of their choice, if this resonates with you, come join us!
• Join a supportive and collaborative culture where your contributions make a real impact.
• Enjoy onsite parking and other benefits.
• Access to Not-for-Profit Salary Packaging.
• Flexible work arrangements, with the ability to work from home or the office.

Ready to Make a Difference?

Click "Apply" now and submit your resume. We look forward to meeting you!

We are an equal opportunity Employer and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation, spirituality or religion. First nations people; people from culturally and/or linguistically diverse backgrounds and people with a disability are strongly encouraged to apply.

As a provider of supports and services to children, Melba is committed to ensuring that every child feels safe and respected. All Melba staff and volunteers have a responsibility to make sure that children’s wellbeing and safety comes first, that they are supported to achieve their potential, respected, and protected from abuse and neglect.