The Opportunity

The Technical Business Analyst is primarily responsible for understanding the business objectives and translating them into technical requirements. Working with multiple teams across the business, this role is responsible for translating stakeholder objectives into technical requirements, help articulate business value, assist in identifying solution options including pros-cons for each, support prioritisation and ensure that the changes and impacts are understood by the affected parties.

Responsibilities of this role include (but are not limited to):

• Conduct analysis of business issues, technical challenges and help articulate business impact and value
• Partner with key technical stakeholders to identify solution options, articulating pro-cons for each and assist in designing solution architecture.  
• Work closely with business stakeholders and partner stakeholders in defining and mapping business process, also help them in prioritisation based on business impact and value
• Distill requirements into succinct scenarios (user stories) with acceptance criteria and validation rules
• Coordinate and assist with User Acceptance Testing for technical implementations
• Support change management activities - Work with Power Users to develop user support guidelines and documentation to ensure processes are followed correctly and data integrity is maintained
• Contribute to the assessment of integrating third-party applications into existing systems
• Support Delivery Lead in conducting Agile rituals effectively and also provide relevant information required for project management and governance
• Promote Agile ways of working and help team in improving their understating of agile methodology

This is a 6 month fixed term contract with view to extension.

About You

To be successful in this role you will have:

• Strong and demonstrated skills in business process analysis and mapping
• Experience with Salesforce Administration highly regarded
• Strong understanding and knowledge of SDLC within an Agile environment
• Sound knowledge in maintenance and access to data and information, including the ability to identify, design, extract, and report on complex datasets, with a good understanding of SQL and relational data structures
• Excellent analytical skills, attention to detail and strong problem-solving skills.
• Strong understanding of configuration and coding practices of SaaS systems, ideally including AWS and Salesforce modules.
• Strong written and oral communication skills
• Ability to work collaboratively in a team environment, operate autonomously with little direction as well as see the big picture
• Exceptional team player with a willingness to perform tasks outside their role when required
• Demonstrate initiative, flexibility and an ability to work under pressure
• Experience liaising with vendors and external organisations
• Familiarity with information management applications
• Experience in education sector and understanding of student lifecycle will be advantageous
• Relevant certification in Agile methodology and demonstrable experience agile ways of working is high desirable  

About OES

OES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a growth mindset to ensure we achieve our vision of being the world’s most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

What’s in it for you?

Along with joining a passionate, energetic and highly skilled team, this role will allow you to gain exposure to many growth and development opportunities. OES offers a hybrid, flexible approach to work, where we work 2-3 days from our state-of-the-art Cremorne office, and the rest from home (or wherever you choose!). Breakfast, snacks, table tennis, Nintendo Switch are all available in the office, as well as an in-house massage therapist and weekly staff drinks. Ultimately, you will be joining a values-driven, collaborative business where your creativity and innovation will be nurtured and celebrated.

If this role is of interest, please apply now with your updated CV.

Federal Government client is seeking to identify suitable candidates to perform the role of Project Manager to support the agency to document business requirements, capture business needs, and design, create, evaluate, and document ICT solutions in new and existing ICT systems.

Project Managers support the agency by ensuring the high quality and consistent delivery of projects. Working under the broad direction of senior staff, they are responsible for managing the design, planning, development, implementation and evaluation of project outputs. They liaise and work with key stakeholders to foster partnerships, provide strategic advice and optimise the effectiveness of projects in I their area of responsibility. In performing a leadership role, they support innovation, changes in workplace practices and organises work in the context of competing priorities and strategic direction.

Estimated start date 01 September 2024

Initial contract duration 10 Months

Extension term 12 months

Number of extensions 2

Location of work ACT, QLD, VIC

Working arrangements Onsite

Security clearance Must be an Australian Citizen an able to obtain Baseline

Key duties may include, but are not limited to:

Project Manager – EL1

• manage, deliver and monitor projects that may have an organisation-wide impact.
• develop, manage and implement project plans and schedules in accordance with the agency’s project management framework and consider project interdependencies.
• collaborate with staff in immediate work area and with internal and external stakeholders.
• contribute to project design, governance arrangements and operational integration.
• ensure project deliverables and milestones are met on time and within budget.
• coordinate strategic planning for longer term project initiatives. • lead and manage staff and manage performance, attendance and health and wellbeing.
• develop staff capability through coaching, mentoring and succession planning. • provide expert advice and feedback to stakeholders and the agency's executive.
• research, review and evaluate projects in specific operational or technical areas.
• report on project outputs to stakeholders and oversee regular project reporting including status updates and exception reports.
• prepare and review written material including business cases, plans, reports and executive briefs and corporate documentation.
• undertake budget management, monitor expenditure and oversee procurement and contract management.
• identify, assess, manage, escalate, report and monitor project risks, issues and benefits, including developing treatment strategies.
• analyse project performance and coordinate quality management to ensure that project deliverables are fit for purpose and meet client needs.
• support innovation, manage and lead change and significantly contribute to business improvement strategies.
• develop and manage key stakeholder relationships and expectations to deliver projects.
• represent the work area or agency at external and cross-agency forums, including conferences and meetings. • exercise delegations appropriate to role in accordance with legislation and guidelines.

Senior Project Manager – EL2

• manage, lead and deliver projects that may have an agency wide impact.
• develop, implement and evaluate project plans and schedules in accordance with the agency’s project management framework and consider project interdependencies.
• collaborate with staff in immediate work area and with internal and external stakeholders.
• oversee project design, governance arrangements and operational integration.
• ensure project deliverables and milestones are met on time and within budget.
• lead strategic planning for longer term project initiatives.
• provide high level strategic advice and feedback to stakeholders and the agency's executive.
• research, review and evaluate projects within a section or specialist area.
• report on project objectives and outputs for presentation to the executive, and oversee ongoing project reporting.
• oversee, review and advise on written material including business cases, plans, reports, executive and ministerial briefs and corporate documentation.
• plan, manage and monitor financial budgets and oversee the management of contracts, procurement, resources and expenditure.
• identify, assess, manage, escalate, report and monitor project risks, issues and benefits, including developing treatment strategies.
• analyse project performance and oversee quality management to ensure that project deliverables are fit for purpose and meet client needs.
• drive innovation, manage and lead change, and actively contribute to and implement the agency’s strategic direction.
• engage, negotiate and manage key strategic stakeholder relationships to deliver projects and respond to changes in needs and expectations.
• represent and negotiate on behalf of the agency to advance the agency's interests at external, cross-agency, inter-jurisdictional and other forums.

Project Manager – EL1

• apply knowledge and skills in project and program management frameworks.
• understand the audience and context and effectively tailor communication and communication styles.
• develop and manage key stakeholder relationships and expectations.
• demonstrate personal resilience and manage challenging and sensitive situations.
• plan strategically and prioritise workload for self and teams to accomplish business outcomes.
• make decisions based on professional judgement, risk evaluation and in the context of the environment.
• collaborate with others.

Senior Project Manager – EL2

• apply knowledge and skills in project and program management frameworks

• understand the audience and context, anticipate responses and effectively tailor communication and communication styles

• develop and manage key strategic stakeholder relationships

• demonstrate personal resilience and apply well developed influencing, negotiation, conflict resolution and mediation skills

• demonstrate highly developed strategic planning skills to determine work priorities and deliver business outcomes

• make balanced decisions using professional judgement, risk evaluation and in the context of ambiguity and a changing environment

• Lead and manage large scale commercial occupier projects as the key client interface
• Participate in local and national commercial sector groups.
• Developing and leveraging industry relationships and preparing strategies from a business generation and project delivery perspective
• Lead the pre-delivery phase of projects (strategy, site search and AFL/Lease negotiations)
• Lead the delivery phase of projects through to successful completion.
• Managing all aspects of project administration, budgets, timelines, risks and reporting and quality.

This role requires the candidate to

• Drive insights for clients through developing market and client specific intelligence on business payments trends and behaviours, leveraging Visa’s extensive data assets

• Support sales activities through the presentation of these market insights to clients and partners, advocating new solutions to existing clients and pitching to new prospective clients

• Drive client decision making and support client management activities through the presentation of client specific portfolio insights, advocating appropriate portfolio optimisation initiatives

• Leverage these market insights and any client specific feedback from financial institutions and businesses to inform the strategic roadmap for Visa CMS AuNZSP

• Enhance the performance of CMS AuNZSP through developing and maintaining robust internal reporting, coordinating with the Visa Finance team

• Keep up to date with trends, developments and regulations that relate to the payment industry. Maintain an awareness of competitor positioning and the small business market landscape

• Discover new business opportunities for Visa through developing your market knowledge of the B2B payments, fintech and neobank space and

• Support investment decisions through the development of robust business cases for initiatives such as new product developments, new partnerships or marketing campaigns.

This role requires a candidate who is excited by the opportunity to help AuNZSP businesses digitise payments. You will need passion for AuNZSP business and a willingness to use your initiative and curiosity to drive insights that can transform this space.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.