As a Business Analyst, you will be pivotal in fostering strong relationships with customers, colleagues, and stakeholders while driving process enhancements and delivering impactful solutions. You will collaborate closely with cross-functional teams to gather requirements, mitigate risks, and craft user stories that align with business objectives.

Responsibilities:

• Stakeholder Engagement: Cultivate robust relationships through active engagement with customers, colleagues, and stakeholders to ensure alignment and satisfaction.
• Process Improvement: Document current and future state processes, identifying opportunities for optimization and enhancement to drive operational efficiency.
• Requirements Gathering: Utilize proactive information gathering techniques to discover, synthesize, and clarify requirements accurately and comprehensively.
• Collaborative Solution Development: Work collaboratively with delivery teams and business stakeholders to gather, validate, and document business requirements. Develop recommendations and solutions that effectively meet business and customer needs.
• Risk Management: Identify, raise, and support the mitigation and resolution of risks and issues using established tools and frameworks where applicable.
• User Story Development: Create detailed user stories that articulate clear requirements and support effective project delivery.
• Team Collaboration: Collaborate closely with diverse team members, including Product Owners, Scrum Master, Business Analysts, Tech Leads, and Engineers, to identify, capture, plan, and implement changes that drive project success.

About the role

We currently have a great opportunity for a Group Safety Business Partner (GSBP) to join the NRMA’s safety team on a full-time permanent basis.

The position will provide technical safety support mainly to SIXT and Roadside BU’s whilst also working collaboratively across the NRMA Group. As businesses that support our customers on the road, the SIXT and Roadside Businesses share similar attributes both prioritizing safety and compliance as it relates to regulatory compliance, Heavy Vehicle laws, road safety and associated risks. 

This role is pivotal to enhancing a safe operation and culture through fostering engagement and participation in our safety, compliance, wellbeing and environmental programs, and promoting proactive safety management to safeguard the health and wellbeing of our employees, contractors and members, and for the protection of the environment.

Our client’s success is our success. And you make it happen 
 
Payment systems are complex, regulated and ever-changing. And, while we may be small, we are at the forefront of innovation punching above our weight. We’re enabling the future for our clients through tech like the New Payments Platform (NPP) and open banking.  
 
Our product teams are the eyes and ears of Cuscal. They’re client-focused relationship managers, serving everything from business development, marketing, fraud, and customer support. They work out what clients need, so we can build it and launch it… often, in months, not years.  
 
We are looking for a Business Analyst to join our Disputes squad within our Shared Services team.  

Shared Services refers to the domain within our Product Division that has business ownership and accountability for the common assets and functions used within the Product Division. Shared Services is complex. As the link between other product domains, we are the business owner of over 40 applications.  

Reporting to the Senior Product Manager, the Business Analyst will support the integration of business needs with technology solutions through analysing information, understanding the requirements of stakeholders and vendor partners to define effective solutions. 

About the Role: 

• Work with stakeholders to understand needs, manage conflicts, and validate requirements.  

• Form and maintain effective relationships with third parties such as Vendors, Outsourced Partners, Business Partners and Clients  

• Organise and synthesize stakeholder information, apply analysis techniques, and ensure artefacts meet quality standards.  

• Capture, manage, and communicate requirements, ensuring traceability and alignment with business needs.  

• Prepare and present business analysis artefacts according to Community of Practice (COP) standards.  

• Collaborate on cost & time estimation for business analysis tasks and support Go-Live plans and activities.  

• Maintain effective relationships with stakeholders, vendors, and clients to support project goals and business value  

• Perform value stream mapping and user story mapping to illustrate end-to-end business processes and identify improvements. 

• Understand TDD and BDD concepts to support end-to-end quality engineering outcomes through well-defined user stories and artefacts. 

About You: 

• At least 3 years' experience as a Business Analyst in the IT industry within the Banking or Financial Services industry, payments experience highly regarded.  

• Tertiary qualification in Computer Science, Information Systems, Business studies or equivalent 

• Advanced presentation and communication skills  

• Proven experience in delivering results to meet customer expectations 

• Certification of Competency in Business Analysis (CCBA), IIBA, CBAP or BABOK qualifications. 

Join us at the forefront of payments 
   
Why Cuscal? 
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits. 
 
Next Step 
If you think this role is the right fit for you, we invite you to apply. Let’s explore who you are and what drives you. We’d love to share our vision for the future of the payments sector. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. 
     
Cuscal does not accept unsolicited resumes from recruitment agencies and search firms. Please do not email or send unsolicited resumes to any Cuscal employee, location or address. 

• Lead, manage and promote people management practices to achieve success through excellent stakeholder relationships and continuous service improvement activities for the region including, but not limited to: 

• coordinate, develop and implement HR solutions that address key workforce challenges.  

• use HR knowledge to shape both strategic and operational advice to meet business needs.  

• proactively develop and sustain relationships across the business to ensure comprehensive understanding of opportunities and challenges faced and people management development opportunities. 

• support business units with succession planning.  

• develop and lead best practice across end-to-end employee life cycle. 

• policy development and documentation. 

• reward & recognition strategies.  

• drive retention strategies through strategic human resources business partner relationships. 

• ensure appropriate communication at all levels. 

• Lead and guide manager in the resolution of performance and employee relations matters.