The Project Coordinator has responsibility to support the Project Manager in delivery of work package Projects with SEGULA Technologies Australia.

Key Responsibilities:

• Develop and implement project metrics to assess performance and progress.
• Analyze project data to identify trends, areas for improvement, and ensure alignment with project goals.
• Prepare regular reports to communicate project status and metrics to stakeholders.
• Oversee project budgets and financial forecasts, ensuring projects are within financial limits.
• Transition from basic dashboard management to a more robust financial tracking system to improve financial oversight.
• Work with finance teams to manage invoices, expenses, and financial reporting.
• Implement change management processes to handle project variations effectively.
• Evaluate and document change requests, ensuring they are aligned with project objectives.
• Communicate changes to all relevant stakeholders and manage the impact of changes on project scope, timeline, and budget.
• Create and deliver presentations for stakeholders and project teams to communicate project updates, milestones, and results.
• Utilize visuals and data to effectively convey project status and outcomes.

Tasks include but not limited to: 

• Manage incoming telephone calls, emails and faxes, providing excellence in customer and client service;
• Accurate referral data entry and maintenance of client files in HMS case management system(s);
• Support teams with customer interactions as required;
• Manage all incoming and outgoing mail, deliveries and courier orders;
• Liaison with building management and external contractors to coordinate office cleaning and repairs; maintaining a safe and clean work environment. 

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!

At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024 and one of the Best Places to Work Medium Size in Australia for 2024, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we’re on the hunt for a Service Management Specialist to join our growing team.

Here's what you'll be doing:

• Identify, categorise, escalate and manage Major Incidents providing effective oversight and governance.  
• Coordinate technical teams and vendors to ensure a focused, timely resolution to Major Incidents.
• Act as the central point of contact for Major Incidents providing regular updates and fielding queries from key stakeholders.  
• Oversee company adherence to SLA’s day-to-day to ensure client expectations are met or exceeded. 
• Coordinate resources and investigations to ensure timely resolution of Problem records to minimise impact on clients.  
• Identify trends in incidents to address recurring issues proactively, collaborating with relevant teams for long-term solutions. 
• Identify and implement process improvements to streamline operations. 
• Collaborate with other departments to deliver the best quality solutions.

Here's what you'll bring:

• Intermediate experience in IT service management, preferably within an MSP environment. 
• Strong understanding of ITIL best practices and ITSM frameworks supported by ITIL certifications. 
• Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders. 
• Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines. 
• Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly. 
• Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment. 

We would also require the ideal candidate to participate in a 24/7 on call roster.

Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:

• Hybrid working with team anchor days to support collaboration
• Extensive training and development opportunities that enable continual growth as part of your career planning.
• Extensive discounts and benefits to maximise your money.
• A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
• Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.

Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.