The Manager, Claims Operational Risk will lead delivery of day-to-day operational risk management across claims. 

The role is responsible for executing the Line 1 risk management framework, including but not limited to, RCSA actions & controls, control assurance & testing, identification and tracking of Incidents, Risk Committee oversight and reporting, along with relevant risk-based reporting & analytics. 

This role will also be involved in supporting the business to satisfy their responsibilities in complying with TAL risk frameworks and processes.  In addition, this role will contribute to the analysis and implementation of various identified risk & compliance initiatives.

Strategic Oversight and Planning: 

• Own and lead the creation, build, and delivery of marketing automation projects. 
• Drive the strategic direction for customer journey initiatives, ensuring alignment with business objectives and customer relevance. 
• Drive and measure commercial impact from Journey initiatives. 
• Develop and implement new strategies to optimise customer journeys and enhance the overall customer experience. 

Team Leadership: 

• Oversee and manage a team of three email marketing specialists, providing guidance, mentorship, and professional development. 
• Foster a collaborative and high-performing team environment, encouraging innovation and continuous improvement. 
• Ensure timely and successful delivery of all CRM automation projects, meeting quality and performance standards. 

Content and Communication Strategy: 

• Develop and execute industry-leading, highly personalised customer lifecycle journeys and campaigns. 
• Drive the strategic direction for on and off-platform communications, including email, SMS, push notifications, and other integrated channels. 
• Take an active role in the personalisation strategy, ensuring communications are tailored to individual customer needs and preferences. 
• Proactively engage in the Newsroom rhythm, identifying opportunities to update and enhance journeys leveraging updated content.  

CRM and Marketing Automation: 

• Manage and execute all aspects of the Salesforce Marketing Cloud CRM, including data governance, designing and building complex marketing automation workflows. 
• Continuously evaluate and optimise CRM workflows and automations to improve efficiency and effectiveness. 

Data Analysis and Optimisation: 

• Use data and various reporting platforms to analyse and understand the outcomes of journey activities, continuously optimising to improve results. 
• Define segmentation criteria for batch and trigger emails/SMS campaigns and conduct A/B testing to identify best practices. 
• Create data extensions using SQL scripts and ensure accurate database management. 

Cross-Functional Collaboration: 

• Collaborate with cross-functional partners in Product, Design, Engineering, and Distribution to develop page templates and components that are on-brand. 
• Work closely with Sales teams on telephony campaigns and other customer engagement initiatives. 
• Guide and teach the business on automation best practices and options based upon measurement experience and frameworks. 

Governance and Compliance: 

• Own the development of a content governance system, maintaining and optimising older web journeys for continued relevance and performance. 
• Ensure that all journey content is accurate, consistent, and on-brand, maintaining a distinctive tone of voice for both Lendi and Aussie brands. 
• Ensure compliance with all relevant regulations and best practices in email marketing and customer communications. 

As Office and Travel Manager, your focus will be to create an exceptional and meaningful overall office experience through high level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion and Sustainability in everything you do. 

You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues. If you excel in communication, thrive in a fast-paced environment, and are committed to enhancing workplace productivity, then apply now to join H&M!

Key responsibilities:

• Regularly review and achieve best possible terms and conditions with suppliers
• Ensure optimal presentation standards are maintained across the Office Environment, including Reception, Kitchen, Meeting Rooms
• Contributor in the Social Committee, supporting internal events
• Purchasing and maintaining Office Supplies, Catering, Stationery and or Equipment.
• Work closely with Functions to coordinate the Induction of new team members in SO. This includes first day routines and tours. For overseas expats, this will include providing their welcome pack and supporting with some onboarding processes
• Regularly maintain and ensure all centralised tools are being utilized and updated as required including; Weekly movements, SO Phone contact list etc. and follow up where necessary
• Proactively liaise with all functions in order to support and facilitate internal and external events

Fulfilment Manager  | Dan Murphy's - Midland | Add to our expertise

If you’re looking for a fulfilling career, you’ve come to the right place! As one of our Fulfilment Managers, you’ll play an integral role in managing and maintaining stock levels to drive sales and customer satisfaction. We’re looking for a driven people leader who has a keen eye for detail and is passionate about inventory management and stock control. This role provides critical operational exposure across the business and the opportunity to kick start a career adventure with Dan Murphy’s.

The ROLE:

• Help build a culture that is centred around people development and create excitement about inventory control and stock movement
• Create team succession plans and deliver regular training to store team to inspire them to continuously improve
• Elevate your team through regular coaching and mentoring and empower them to be self sufficient and achieve accuracy across store inventory levels
• Collaborate with store leaders to understand customer needs for key store events and peak trade periods to achieve maximum revenue growth 
• Create an environment that enables team to come as they are, because you know that diversity is the magic that makes good culture

The YOU:

• YOU are results driven and always have the customer experience at the front of mind
• YOU understand the link between effective inventory management and revenue growth and proactively share your knowledge with those around you
• YOU are authentic, analytical and attentive
• YOU understand people and use a passionate and inspiring approach to coach and motivate your team 
• YOU use your planning and organisational skills to keep your team on track and achieve great outcomes

How we take care of our PEOPLE:

An exclusive discount card for Dan Murphy’s, BWS and other Endeavour Group brands including ALH pubs not to mention discounts from Woolworths and Big W. Endeavour Wellbeing Support, our Employee Assistance Program that offers critical incident support, career, conflict, nutrition and lifestyle, money, family, legal and employee assistance. Grow your career within Dan Murphy’s and the wider Endeavour Group network.

If drinks excite you - and you’re close-enough on the requirements, we’d love to hear from you!

Candidates will be required to complete a functional screening assessment as part of the recruitment process.

We are together creators

We’re big, but part of something much bigger. Dan Murphy’s is one of a number of brilliant retail businesses like BWS, ALH Hotels, Pinnacle Drinks within the Endeavour Group. Together we create the moments that bring millions of people together. And together we have more fun, create more opportunities, and score a lot more goals. We’re serious about having a good time - creating a safe, inclusive and fun place to work. We’re all about creating a more sociable future - for our customers and each other.

#WeAreTogetherCreators #ComeAsYouAre #FeelTheEnergy #DreamBig #LeaveYourMark #DanMurphys #DrinkBetter #EndeavourGroup 

Our Talent Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. Endeavour Group is not responsible for any fees related to unsolicited resumes.

Who we are

The Marketing Practice is an agency for the new, integrated era of B2B. We have nearly 400 B2B specialists globally, helping tech leaders create more sales today and better growth long term. Our clients are some of the world’s biggest tech brands and fast-growing challenger firms. We work with them right across the funnel to deliver the type of growth that defines careers and wins awards. Our success comes from identifying, recruiting, and developing talented people like you. A job at The Marketing Practice offers the chance to build on your capabilities every day, learning from the leading specialists you’ll work alongside.

What we are looking for:

We’re looking for an enthusiastic account manager with a passion for marketing to join our tight-knit team in Sydney. This role sits at the heart of a small, agile squad with a start-up atmosphere, working closely together to deliver results for clients all over Asia Pacific. You'll help to deliver projects on budget and on time, collaborate with strategists, creatives and media specialists, and maintain exceptional day-to-day client relationships. Working closely with a director, you’ll develop an excellent understanding of your clients’ objectives, ensuring campaigns with a wow factor are delivered consistently to brief. 

What you will do

Client management  

• Regular communication to provide real-time updates on day-to-day activities. 
• Co-ordinating status meetings, providing reporting including updates on the work, timelines and budgets, highlighting any blockers or risks.  
• Participate in briefings, capturing client requirements and reporting needs. 
• Capture feedback, distribute and follow up on action points. 
• Supporting your account director, building your relationships with clients through responsiveness, clear communication and by managing expectations. 

Program management   

Working with your project team you will: 

• Liaise with team members to understand roles and responsibilities, processes, and delivery tasks.  
• Create supporting project plans and resource plans.  
• Work with our traffic manager to resource and schedule team members. 
• Write production briefs and facilitate kick off meetings.  
• Drive teams through the delivery of the work, coordinating schedules, organizing meetings and providing clear actions and deadlines.  
• Find solutions to resolve blockers or challenges to the successful delivery of the work.  
• Review and critically appraise work to ensure that it meets the brief and is ready to share with the client.  

Commercial management   

• Create project estimates, quotes and statements of work, with support from your director. 
• Responsible for managing project finance admin – such as raising purchase orders and invoices and updating and maintaining accurate forecast data. 
• Tracking and reporting on time, cost and overall budget spend and profitability of your projects.  
• Escalating commercial risks to your director.  

Marketing strategy   

• Take an interest in your client’s business, industry and the work, sharing relevant information across your team. 
• Understand programme/ campaign performance and liaise with your team to provide recommendations to optimize activity and/or improve the quality of outcomes.  
• Develop an understanding of the services TMP offers and how we add value to our clients.  

Business development 

• Identify opportunities for TMP to extend its scope of work within your existing projects and work with your Account Director on how to move these forward.

Success is Measured By

• Team feedback. 
• Client feedback.
• Project profitability.  
• Accuracy and stability of delivery in line with plans.
• Accuracy of project finances.  

Who you are

• A project manager with a strong desire to advance in a marketing career.  
• Easy to approach.  
• Have a positive and resilient mindset, taking proactive steps in all aspects. 
• Effective in communication, both verbally and in writing.  
• Pragmatic, approaching work with a logical mindset. 
• Actively listens, curious, and willing to ask questions to gain necessary information.  
• Ready to contribute unique ideas and perspectives.  
• Excellent at time management, able to prioritize workload and handle multiple projects/clients simultaneously. 

What you will need

• Previous marketing or agency experience. 
• Some understanding of different types of marketing campaigns. 
• Experience of managing some cross-discipline teams (for example - asset production, strategy, creative, technology, media) is helpful but not a must 
• Proficient with IT including Word, Excel, PowerPoint and Outlook.
• Experience of project management tools and processes. 

What we offer in return

• Generous holiday allowance - at TMP we call this Plentiful PTO, and we typically see people take between 25-30 days per year. 
• Shutdown between Christmas and New Year. 
• Parental leave: 12 weeks’ full pay for primary carers and an additional 50% pay for 12 more weeks. eate a positive impact on our planet by donating to plant trees, tacking our impact, and helping to reduce emissions.

As an employee of The Marketing Practice, we expect you to remain up to date with information security training and policies, and the company policies set out in your contract. For management roles, this includes ensuring members of your team undertake relevant training and adhere to company policies.

Don’t meet every single requirement? Don’t count yourself out just yet. Studies have shown that some individuals are less likely to apply for jobs unless they meet every qualification. At The Marketing Practice, we are dedicated to building a diverse workplace based on merit, great work ethics, and character. So, if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.