As Front Office Manager you will be responsible for inspiring the Front Office team to create unique guest experiences whilst managing the day-to-day operations of Front Office.  This role is a hands-on, people focused, and requires a person who can help lead the team in driving a guest-obsessed culture

What you will be doing?

• Lead and manage all aspects of the Front Office department and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests.
• Maximize rooms revenue through participating in yield management meetings and implementing support agreed upon Revenue Management strategies and practices.

Your experience and skills include:

• Service focused personality is essential and previous leadership experience required.
• Prior experience working with Opera or a related system.
• Proven ability to build and maintain good relationships with all stakeholders.
• Communicate thoughts, actions and opportunities clearly with strong networking skills.
• Ability to lead by example, believe in a strong team culture and set the scene for high performance.

As an Enablement Business Partner (EBP) for ServiceNow sales enablement, you will be responsible for establishing close business working relationship with the key sales leadership, stakeholders and the GTM teams in Australia and New Zealand (ANZ). You will also work closely with your ANZ functional leads such as sales Operations, HR, Marketing to align the enablement to the business goals and objectives.

By developing an agreed enablement plan with your stakeholders, you will drive various enablement program and activities by providing the parameter and intake (including budgetary requirements) to the global role excellence teams. As EBP, you will ensure that enablement provides an impact to achieve the prioritised business outcomes and goals as provided by the leadership teams. You are responsible for keeping progress and determine the key success criteria and how it may be tracked or measured in agreement with the stakeholders. You are also expected to be proactive in identifying the business enablement needs through the understanding of business data such as pipeline dashboards, reps’ performance dashboards etc.

The role will utilize your collaboration skills in ensuring that the success is driven by team effort with input from the various parts of the business. The ideal candidate should have excellent understanding on the enterprise sales motion and has a track record of managing medium to large programs, working in cross-functional project teams, documenting strong communication, and demonstrating key stakeholder engagement and organisational management.

Primary Responsibilities

· Partner with Sales, Sales Dev, and Specialists leaders to determine their requirements and facilitate enablement programs that will drive the business impact.

· Develop a quarterly enablement plan (QEP) for assignments (programs or training) for execution to the different seller roles that will align to their current skills to be more effective in customer engagements. This is also to be aligned with the sales enablement plan that maps to the area’s priorities and strategies.

· Provide enablement collaboration to align sales enablement with the NowSell methodology across the delivery stages and have joint cross-functional enablement to encourage greater teamwork.

· Provide area enablement plan that will land the global enablement initiatives in the region.

· Manage the regional calendar of sales enablement events, on-demand modules, and quarterly assignments to the learners.

· Collaborate with other enablement peers to increase synergies and develop best practices that will help provide more efficient and effective enablement results.

· Be the subject matter expert and act as trusted advisor to the business leaders for their the GTM teams’ enablement.

About Ofload and our mission 

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight. 

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

About the Role

The Senior Business Development Manager will play a critical role in driving business growth for Ofload in Australia. The successful candidate will be responsible for identifying and pursuing new business opportunities with major Australian freight customers, establishing strategic partnerships, and building strong relationships with key stakeholders. They will report directly to the Head of Sales and work closely with the broader Commercial team, including Marketing, and Analytics to develop and execute effective business development strategies that align with Ofload's objectives.

What You’ll Do

• Identify and target new business opportunities to expand Ofload's customer base in Australia.
• Develop and implement effective business development strategies, in line with company and team goals (OKRs), to achieve revenue and growth targets.
• Build and maintain strong relationships with prospective and existing clients, understanding their freight requirements and providing tailored solutions.
• Collaborate with the broader Commercial team to develop compelling sales pitches, presentations, and proposals.
• Attend industry events, trade shows, and conferences to network and generate leads.
• Lead negotiations and contract discussions with potential clients to secure new business partnerships.
• Provide regular reports and updates on business development activities, sales pipelines, and progress towards targets and underlying goals (OKRs).
• Stay up-to-date with industry developments and best practices in business development.

What You’ll Bring

• Proven experience as a Business Development Manager
• Strong understanding of the Australian logistics - and specifically road freight - market, industry trends, and customer needs.
• Demonstrated track record of successfully driving business growth and achieving sales targets.
• Exceptional communication, negotiation, and presentation skills.
• Excellent networking and relationship-building abilities.
• Analytical mindset with the ability to conduct market research and analyse data to identify opportunities.
• Self-motivated, results-oriented, and able to work independently and as part of a team.
• Proficiency in using CRM software and other relevant business tools.
• Valid driver's licence and willingness to travel as required.

At Ofload we prioritise impact, aptitude and passion, so we’d encourage you to apply if you do not meet all the above criteria.

Ofload: Drive Your Career Forward in a Community Committed to Innovation and Sustainability

Join Ofload and become part of a fast-growing technology leader reshaping Australia's logistics landscape. Ranked #2 in The Australian Financial Review BOSS Best Places to Work List in the Transport and Construction category, we're not just a team; we're a community of mission-driven professionals dedicated to eliminating waste in road freight.

Here, every day is an opportunity to collaborate with diverse experts, solve challenging problems, and make a tangible impact on the environment and the industry.

As an Ofload team member, you'll enjoy:

• Ownership and Reward: Become a co-owner through our Employee Share Option Plan and celebrate shared success as our company grows.
• Empowerment and Growth: Thrive in a fast-paced, supportive atmosphere that values innovation, learning, and personal growth. With opportunities to tackle significant industry challenges, you're empowered to achieve great things.
• Flexibility and Wellbeing: Balance your life with hybrid work arrangements, including remote work options and additional leave for volunteering, celebrations, and personal milestones.
• Community and Connection: Experience a family-like atmosphere where respect, support, and camaraderie are part of everyday life. Join us for team retreats, enjoy weekly team breakfasts and after-work drinks, and participate in a culture that celebrates diversity and open communication.

Join Ofload and be a part of a visionary company where your work drives real change, and your growth is limitless.

About the Opportunity:

As the Senior National Program Manager, you will lead client service and manage the field and operations teams and be primarily responsible in ensuring Best in Class Planning and performance across all client programs, through on-going evolution of processes, capability and efficiencies in line with client and retail requirements.

The Senior National Program Manager will be responsible for building strong foundations with key stakeholders to foster a win-win outcome. While leading a field team you will drive Best in Class Planning and Execution of the client program, superior client service, on-going evolution of processes, capability and efficiencies in line with client and retail requirements. As the strategic lead you will provide direction to the field team, making informed decisions that will develop and improve retail activations. 

This role suits someone you can juggle conflicting priorities and meet client deadlines while leading the team with a tenacious and adaptable attitude to anticipate both our business and the client’s needs.

Benefits:

• An attractive total salary package is on offer
• Autonomous role with comprehensive training and support
• Hybrid – work from the office and home!
• A day off on your Birthday!
• The chance to work with a global FMCG business 
• Great company culture with individual professional development pathways

About You:

• Sales / team management experience
• Marketing / management qualifications desirable
• Prior experience in account service or related industry
• Field experience and a solid understanding of field management activities
• Advanced computer skills (excel, word, etc) and Internet Access
• Tertiary qualifications preferred but not essential
• Experience in financial management
• High level of written and oral communication skills

Are you ready for a new challenge?

If you think you can take this role and make it your own, apply now! 

We look forward to seeing your application and discussing this exciting position further. 

As Senior Manager, Sales Content & Enablement, you’ll play a leading role in our sales efforts - enabling our sales and account management teams to win with narratives, insights, sales content and training. You will own the development of the Afterpay B2B positioning and value proposition, produce a suite of sales content to empower our sales teams, and create compelling B2B brand storytelling. The challenge in front of you is to convince merchant partners  “why Afterpay” at every step of the sales and account management process. You will bring a strong story-telling capability to craft narratives and materials for merchant partners from SMB to Enterprise scale. 

• Value proposition: own the Afterpay merchant value proposition, and the development of merchant-focused messaging programs to support its use across sales, account management and B2B marketing channels

• Sales narratives: work with sales leaders to develop a deep understanding of the sales process, and develop narratives and sales content materials to effectively position the Afterpay proposition, differentiate our offering and overcome objections

• Sales content: own the creation of sales materials across a range of formats, and for a range of channels. Partner with sales, account management, B2B marketing, product to align enablement programs to business objectives, ensure consistent messaging, and address gaps

• Insights: partner with data science, insights, research and strategy teams to develop compelling insights and proof points that demonstrate the positive impact of Afterpay on merchant partners

• Product narratives: ensure strong positioning and messaging of the Afterpay product suite to merchants

• Partner with B2B marketing to support account based marketing initiatives. Partner with sales to build account-specific messaging strategies for Enterprise deal cycles

• Collaborate on the production of case studies and testimonials that highlight the success of Afterpay partners

• Tools and training: own the deployment of our sales content platform, ensuring maintenance of sales materials and the adoption of best-in-class enablement tools

• Measure Impact: track and analyse the effectiveness of enablement programs and initiatives, using data to assess performance and make data-driven recommendations for improvements