Key Responsibilities:

• Manage and maintain both hard (building maintenance, HVAC, electrical, plumbing, etc.) and soft services (cleaning, security, waste management, landscaping, etc.).
• Supervise a team of staff and contractors, ensuring high standards of service delivery and compliance with safety regulations.
• Develop and maintain strong relationships with key stakeholders, building occupants, and external contractors.
• Proactively identify and resolve facility issues, ensuring minimal disruption to operations.
• Budget management, procurement, and vendor negotiations to ensure cost-effective solutions.
• Foster a culture of excellent customer service within the team.
• Drive innovation and develop strategic initiatives to improve the efficiency and effectiveness of facilities and services.
• Ensure compliance with all relevant regulations, health and safety, and environmental guidelines.
• Provide regular reports to the client and Sodexo management on service delivery, site performance, and key issues.

Key Requirements:

• Proven experience in facilities management, ideally in a similar-sized building.
• Strong understanding of both hard and soft services operations.
• Excellent relationship-building and customer service skills to manage interactions with tenants, clients, and contractors effectively.
• Leadership experience with the ability to motivate and manage teams.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills (both written and verbal).
• Ability to work independently, as well as part of a team.
• Knowledge of local building codes, safety regulations, and environmental sustainability practices.

Sodexo are looking for Expressions Of Interest from suitably qualified and experienced Operations Managers. This role will be permanent, full time, based in our office in Balcatta with frequent site travel required.

The Operations Manager works to ensure management programs are effective and connect production staff to their goals. This involves overseeing staff to ensure efficiency and minimizing service failures.

Key Responsibilities:

• Conduct performance reviews for the operations team.
• Collaborate with the sales team to meet customer service expectations.
• Oversee staff to ensure efficiency and quality control.
• Monitor and improve work management processes.
• Establish and meet company goals and policies.
• Ensure clear and followed production and operational procedures.
• Drive work processes and standards for top quality and productivity.
• Ensure compliance with all safety requirements and regulations.
• Develop best practices and tools for service management and operations.
• Manage key processes and workflows for the operations team.
• Continuously seek ways to enhance quality through innovation and cost efficiency by monitoring performance against existing standards
• Ensure the effective commercial management of all aspects of the Mining portfolio (as defined), as well as Review all site P&Ls in the portfolio and provide feedback and validation.
• Meet or exceed operational and financial KPIs and assist in the development and review of budgets for all operational activity.

Competencies:

• Planning and Organizing: Develop realistic work plans, identify resources, and create contingency plans.
• Collaborating with Others: Foster collaboration, provide constructive feedback, and build consensus.
• Asset Management: Utilize and manage assets effectively, ensuring they meet organizational needs.
• Fostering Communication: Communicate openly and adapt messages to diverse audiences.
• Concern for Safety: Promote and implement health and safety policies.
• Achievement Orientation: Focus on achieving high-quality results and encourage improvements.
• Inspiring Others: Energize and inspire teams to strive for excellence.
• Attention to Detail: Ensure accuracy and thoroughness in all tasks

Sodexo are currently seeking a dynamic and highly experienced Employee & Industrial Relations leader. Australia is a key global market for Sodexo and the General Manager – Employee & Industrial Relations will play a critical role in supporting and driving employee engagement, labour efficiencies and legal compliance across the business.

This role reports to the HR Director – Australia and plays a vital role in partnering strategically with, and providing ER/IR guidance to, our leadership team (including site based) across our Australian business.

Job Scope:
A key focus of this role is to work hand in hand with our business leaders and HR team to ensure that all parties are aligned and working towards enabling a positive and safe workplace environment and compliance with employment law, regulations, relevant Awards and Enterprise Agreements

Requirements of the role will include but are not limited to:

Provide ER/IR leadership by

• Providing pragmatic and effective solutions and actions to address and resolve workplace issues, including disputes, grievances workplace incidents, to maintain a positive and productive safe, equitable and inclusive work environment
• Leading the enterprise bargaining processes including preparation, planning, engagement, and implementation. Ensuring the outcome is fair, compliant, and beneficial to both the company and its employees;
• Ensuring compliance with relevant industrial agreements and employment laws, providing guidance and oversight to management and HR teams;
• Fostering positive relationships between management, employees, and unions by promoting open communication and collaborative problem-solving;
• Supporting HRBPs in implementing employee relations initiatives and strategies that enhance workforce engagement, performance, and overall organizational effectiveness.
• Primary contact for client representatives in relation to employee and industrial relations issues, strategies, and challenges
• Represent the business in relevant Tribunals (and Courts, if necessary) regarding employee and industrial relations matters, and case management of significant projects and matters, as assigned.
• Provide SME leadership in the development and implementation of industrial relations strategies and plans.
• Work with the business development team to develop industrial relations solutions and documents for tenders, contracts and other opportunities
• Work closely with internal legal counsel on managing regulatory issues, audits and compliance measures.
• Managing, where required, complex workplace matters (investigations, inquiries, or disputes) and develop/oversee compliance programs.

Job Description

Ensure all project and maintenance activity is implemented for the assigned area as per the Scope of Work, according to the manufacturers/suppliers recommendations, local legislation and the relevant Australian Standards whilst meeting budget.

• Provide on-site Technical Electrical Engineering Support to FM Operations teams as required.
• Working with Operations Technicians to facilitate HVAC Best practice standards by supervising and training FM team members as necessary.
• Monitor Maintenance and Inspection Plans, provides guidance and recommendations on Trends to support operations and Assets at the lowest practical cost.
• Monitor industry HVAC best principals for innovation and cost effectiveness and make necessary recommendations for application to the IFMS contract.
• Ensure that all personnel present on projects or within work areas have completed all site inductions, pre-employment briefings, on-the-job training and external training required to do their work, as well as possess the necessary licenses and certification.
• Implement standardized project process / procedures to ensure all works are completed on schedule, within budget.
• Ensure completion of site and contractor works are achieved in accordance with the planned schedule for the portfolio.
• Adopt preventive maintenance strategies to minimize the level of unscheduled events. 
• Manage the execution of approved asset management plans and operational practices to provide reliable and predictable performance for the designated portfolio of assets.
• Monitor and manage all subcontracted services to ensure operational KPI’s are achieved.
• Embed best practice implementation of works programs using lean principles
• Report all incidents, near hits, procedure deficiencies and poor working conditions to the immediate manager and HSEQ personnel.
• Ensure responses to unplanned events and emergencies are prompt and managed professionally, with issues resolved in line with risk allocations if practically possible and improvements, driven forward to prevent future issues.
• Proactively look for ways to assist and improve the business including processes and projects
• Participate in client meetings as required
• Carry out site inspections for new work and relay relevant information to the estimator for quoting
• Be proactive in following up techs and suppliers

Reporting to the HR Director, the Facilities Manager is instrumental in ensuring that Sodexo’s Corporate support centre operates seamlessly and optimally whilst enhancing the overall experience for our employees.  With free parking onsite, our corporate office is the hub for our operational support staff. Within our corporate facility that can accommodate up to 300 employees we also have an onsite café, command centre, stores, in-house induction facilities, wellness room and onsite gym.

This position encompasses a broad range of responsibilities including;  

• Managing a team of 5 direct reports who work across our onsite café, reception and office utilities areas
• Oversee reactive and preventative maintenance activities, including flexibility to respond to security incidents outside of office hours
• Manage budgets, contracts, and negotiations with vendors and contractors, ensuring strict compliance with Sodexo OH&S practices
• Implement and maintain effective facility management systems, policies, and procedures to streamline operations and enhance efficiency
• Coordinate and direct facility projects, including renovations and upgrades ensuring they are completed on time and within budget
• Organize major yearly events and monthly minor events, fostering a diverse and inclusive workplace culture
• Facilitate Monthly Business Updates and online office bulletins, keeping employees informed about important employee offerings and office updates

About you

You will be a self starter who values safety, innovation and managing an optimal standard of corporate facility management.

To succeed in this position you will require;

• Proven experience in corporate facility management across varied soft and hard services
• A qualification in Facilities Management, Business Administration, or a related field (or equivalent experience)
• Team management experience, including training and managing team deliverables
• Strong knowledge of building systems, equipment, and maintenance practices, including strong legislative and compliance knowledge
• Exceptional communication skills to build relationships with external and internal key stakeholders
• Experience providing office services or improvements that enhance employee experience in the workplace

What’s Next

Please apply with an up to date resume. Screening may start immediately so we look forward to your application!

Why choose Sodexo?  

Sodexo is a people business, employing over 400,000 people worldwide and thousands here in Australia. Our employees, who personify Sodexo's unique values of Service Spirit, Team Spirit and Spirit of Progress, are our greatest asset through their commitment and dedication.  

We believe the more diverse we are, the stronger we are. No matter your background, we will do all we can to help you thrive. We are committed to promoting equal opportunities, valuing diversity, and creating an inclusive working environment for all our employees.    

At Sodexo, we are a proud Equal Opportunity Employer and encourage applications from all applicants regardless of age, race, sex, ethnicity, religion and beliefs and people with disabilities.