About the Role

We are seeking a talented Case Manager to join our team and play a vital role in supporting elderly people in the community to live independently and with dignity in their own homes.

In this role, your primary responsibility will be to manage a caseload of community-based elderly individuals with Home Care Packages. You will assess their needs, develop personalised care plans, and manage budgets in accordance with program guidelines, to ensure each customer's unique requirements are met. You'll also onboard new customers and proactively manage existing ones with a person-centred approach. Collaboration with our Clinical, Scheduling and Service Delivery teams will be crucial to delivering comprehensive care.

In this permanent full-time role, you will have the flexibility to manage your own schedule each week while working autonomously from home and within the community. You will visit customers in their homes across Wollongong and the Sutherland Shire regularly, therefore you will ideally be located in or close to this region.

About You

To be successful in this role, you will have:

• Previous experience in community-based case management (desirable)
• Experience with Home Care Packages (desirable)
• Current driver’s licence
• A reliable vehicle with minimum Third Party insurance
• Strong communication skills, both verbal and written
• Demonstrated empathy and compassion
• Excellent problem-solving abilities and critical thinking skills
• Good organisational and time management skills
• Cultural competence and the ability to work with diverse populations
• Advocacy skills to ensure clients' needs are met
• Collaboration and teamwork skills to work effectively with interdisciplinary teams

About KinCare

Our vision is to enable elderly Australians to remain living safely in their homes for as long as they wish by providing them with the care and support they need. For over 30 years we’ve been putting our customers at the heart of everything we do and empowering them to live the life they choose.

What truly sets KinCare apart is our people. Joining our team means embarking on a journey where you'll be continually inspired and challenged. Each day you will be surrounded by passionate, committed colleagues and get to build some meaningful connections. You will also receive the support and training you need for a rewarding long-term career.

As a family-oriented company, we prioritise work-life balance, offering flexibility to ensure our team members thrive personally and professionally.

If this sounds like the role and workplace for you, apply now!

Prior to commencement, every successful candidate must complete a mandatory National Police check, Work Rights check and provide proof of COVID-19 vaccination.

For more information, visit www.kincare.com.au or contact our Talent team at [email protected]. Kindly note that we do not accept applications via email.

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Your new role and how you’ll make a difference

As a Junior Product Manager, you will play a crucial role in assisting with the development and execution of our product roadmap. You’ll have the opportunity to be a bridge between our development team and the business stakeholders, responsible for defining and prioritizing the product backlog. 

Collaborating closely with the Senior Product Manager you will help develop, implement, monitor and support our Products.

The primary focus of the team is to maximise the value of the product roadmap by ensuring that we deliver high-quality features that align with customer needs and business goals. We love transforming product visions into actionable tasks and user stories.

Your strong communication skills and attention to detail will be essential to drive successful product development as this position works in partnership with a variety of stakeholders across the business - including Business Analysts, Project Managers, IT Developers, Sales, Data, Finance and Customer Support - to develop, implement, monitor and support of Products.
 

The value-add things you’ll be doing

Assist in managing the End-to-End Product lifecycle of key products, including:

• Collaborate with Senior Product Managers to prioritise and actively manage the product backlog such that it aligns with the product roadmap.
• Be an integral part of the delivery team and operate as the bridge between strategy and the day-to-day operations of the team.
• Form strong collaborative relationships with members of the delivery team, namely engineering, design and QA to build and delivery high quality products and features on time and within budget.
• Translate strategic priorities into logical product requirements, structuring requirements into the right epics and user stories for the delivery teams. Ensure product requirements include functional, technical, legal, regulatory, and content details.
• Write best in class customer centric user stories clearly defining requirements and acceptance criteria which are easy to understand, enabling the development team to accurately build product functionality as well as help reduce development waste.
• Stay up to date with latest developments in the financial services and technology space to identify and build innovative product solutions.
• Ensure delivery team is optimally utilised and is maintaining high delivery velocity, resulting in improved effectiveness and efficiency of the team. 
• Become an expert in the use of lean Discovery techniques to regularly gather customer feedback both to validate hypotheses and build product solutions. Operationalise frequent interactions with existing and prospective customers to prioritise product solutions that solve customer problems.
• Create business cases to articulate the expected benefits and costs of proposed product roadmap items.
• Participate in agile ceremonies such as sprint planning, showcase and daily standup to help the development team understand and commit to the work items for each sprint.
• Be the primary point of contact for all product-related inquiries and clarifications from internal and external stakeholders.
• Create, socialise and regularly manage/ update (after each release) product documentation, namely product descriptions, information manuals for internal & external stakeholders, product Q&A and training material.
• Regularly communicate product updates, progress, and results to stakeholders and the broader organization.
• Analyse and regularly report product performance and share insights with key stakeholders that help prioritise areas for improvement, inform future product decisions and ensure expected benefits are being achieved.

• Managing larger multi-disciplinary teams delivering complex projects and programs
• Developing working relationships, problem solving and driving projects to successful completion
• Proactively managing the design process to achieve the client's requirements and manage expectations
• Responsible for preparation of project management plans, programs, budgets and other key project deliverables
• Reviewing project plans and specifications, scheduling, costs saving measures, discrepancies, potential construction problems, etc.
• Managing project timelines, risks and reporting 
• Managing project budgets and advising on options to keep budget on track
• Chairing project meetings with clients and consultants
• Managing internal project administration including invoicing, variations, subconsultant management and contract risk
• Building the business through engagement, marketing and tendering activities
• Mentoring and supporting junior colleagues to grow and develop professionally